Deck 13: Managing Work Groups and Teams

Question 1

All groups will move through the four stages of group development.

Answer 1

False

Question 2

Jill is a Girl Scout leader because she strongly believes in raising confident,courageous,girls of character.She joined because of needs satisfaction.

Answer 2

False

Question 3

A board of directors is a task group.

Answer 3

False

Question 4

The stage of group development during which members fight for group leadership is known as the forming stage.

Question 5

Ice breakers are designed to move groups through the forming phase quickly.

Question 6

When a class is divided into small groups,each group will have the same norms.

Question 7

How a group member performs in the group is known as the perceived role.

Question 8

Informal groups in organizations can become a powerful force that managers cannot ignore.

Question 9

Parents and adult children often have a hard time communicating effectively with each other because they are stuck in the old role structure of their family.

Question 10

Teams are a special form of task group.

Question 11

It is assumed that the task group will remain in existence after it attains its current objectives-those objectives will be replaced by new ones.

Question 12

Norming,the final stage of group or team development,is also slow to develop.At this stage,the team really begins to focus on the problem at hand.

Question 13

The group member who concentrates on accomplishing the group's work is performing the task specialist role.

Question 14

The head of the Marketing Department forms a committee to rewrite the faculty evaluation procedures.When the job is done,the committee will disband.This is a task group.

Question 15

A functional team that experiences success and praise is likely to become more cohesive than a team that fails.

Question 16

From the organization's standpoint,the worst combination of group cohesiveness and group performance norms is low group cohesiveness and low norms.

Question 17

Wang-kyo has been put in charge of the advertising campaign for a high-sugar,ready-to-eat cereal.He knows that one of the most effective ways to market such a product is to advertise on Saturday morning cartoon shows,but he feels that it is wrong to push high-sugar foods to young children.Wang-kyo is experiencing person-role conflict.

Question 18

When people see a lot of each other,pure proximity increases the likelihood that interpersonal attraction will develop.

Question 19

When informal leaders work counter to the goals of the organization,they can cause significant difficulties.

Question 20

To increase cohesiveness by use of competition,managers should set up competition within the group.

Question 21

You are a shift supervisor.This means you are a member of a(n)

A)interest group.
B)informal group.
C)team.
D)task group.
E)functional group.

Question 22

Intergroup conflict is based on disagreement between two or more persons in the same group.

Question 23

A "personality clash" is another name for intrapersonal conflict.

Question 24

Many intergroup conflicts arise more from organizational causes then from interpersonal causes.

Question 25

The only relationship between conflict and performance is that as conflict increases,performance increases.

Question 26

Collene sits with Matt,Chris,Weining,and Architha at lunch.They discuss politics.The group may add or lose a member,and how long they will meet is unclear.This is an example of a(n)

A)interest group.
B)informal group.
C)team.
D)task group.
E)functional group.

Question 27

Which of the following is a primary factor in distinguishing among different types of groups?

A)Size
B)Type of leader involved
C)Organizational level
D)Goal or purpose
E)None of these.

Question 28

At Gore Associates,groups come together as needed.They may consist of people with experience in R&D,sales,and manufacturing.When the task is complete they reshuffle.They are a

A)functional group.
B)work team.
C)problem-solving team.
D)special interest group.
E)quality circle.

Question 29

Managers and management theorists have traditionally viewed conflict as a problem to be avoided.

Question 30

Sports coaches who find interpersonal conflict on their teams try to focus that energy on the other team.If they lose the competition,the interpersonal conflict will decrease.

Question 31

Which of the following is NOT a characteristic of a group in an organization?

A)It has a specific number of people.
B)Its members regularly interact.
C)It is created to accomplish a goal.
D)It can evolve inside the normal organization structural boundaries.
E)It can evolve outside the normal organization structural boundaries.

Question 32

Which of the following is characteristic of a task group?

A)Created to accomplish a wide range of purposes
B)Formed by the members
C)Has a stated or implied time horizon
D)Can be an autonomous work group or a functional group
E)Purposes may not be consistent with those of the organization

Question 33

Superordinate goals should stimulate organizational conflict.

Question 34

Which of the following is NOT a task group?

A)A team
B)A group creating a quality initiative
C)A temporary committee
D)Your management class
E)The marketing department at Ford

Question 35

Disney CEO Michael Eisner had a public and bitter feud with members of the Disney family.This is an example of interpersonal conflict.

Question 36

Siemens reorganized its structure.Planning the change were members from HR,strategic planning,communications,operations and the new cluster president.After the change was implemented,the group stopped meeting.This was a(n)____ group.

A)functional
B)task
C)interest
D)work team
E)change

Question 37

Negotiation is a form of conflict resolution.

Question 38

A(n)____ group is created by its own members for purposes that may or may not be relevant to organizational goals.

A)functional
B)task
C)interest
D)work team
E)None of these.

Question 39

Dale is correct when he says,"Conflict is based on disagreement and therefore is bad for organizations and should be eliminated."

Question 40

Human resources had four people interview applicants.They each posted their comments on an internal blog.Each of them picked a candidate for a position.This is a(n)

A)virtual team.
B)interest group.
C)informal group.
D)task force.
E)functional unit.

Question 41

What is the name given to the cues and messages other members of the group use to let a member know what they expect?

A)Expected role
B)Sent role
C)Perceived role
D)Enacted role
E)Delivered role

Question 42

During which stage of group development do the members begin to try out various forms of behavior in an attempt to test the water and see what will be acceptable in the group?

A)Norming
B)Storming
C)Forming
D)Performing
E)Controlling

Question 43

Which type of conflict occurs when there is conflict between two or more roles?

A)Intrarole
B)Intersender
C)Intrasender
D)Interrole
E)Person-role

Question 44

Al Moore is part of a group that recently formed.He accepted a follower role and let Bill Kline be the leader.Bill has the group focused on goal attainment and functioning well.What stage of development is this group in at the present time?

A)Performing
B)Forming
C)Norming
D)Transforming
E)Storming

Question 45

The stage of group development in which the group really begins to settle down to work and focus on goal attainment is the ____ stage.

A)storming
B)performing
C)norming
D)forming
E)conforming

Question 46

Which of the following is a common reason for joining a group?

A)Interpersonal attraction
B)Group activities
C)Identification with group goals
D)Instrumental benefits from membership
E)All of these.

Question 47

The stage of group development during which the members of the group begin to recognize and to accept their role in the group and to understand the roles of the other members of the group is known as the ____ stage of group development.

A)conflict
B)forming
C)performing
D)storming
E)norming

Question 48

When the sent role is unclear,the result is

A)intrarole conflict.
B)role dynamics.
C)role ambiguity.
D)storming.
E)interrole conflict.

Question 49

Which of the following is the role in which the group members actually communicate their expectations to a group member?

A)The enacted role
B)The intrasender role
C)The expected role
D)The sent role
E)The received role

Question 50

Which stage of group development is characterized by the resolution of conflict and the development of roles?

A)Storming
B)Norming
C)Performing
D)Forming
E)Reforming

Question 51

Many students with learning differences experience ____ in a traditional classroom setting.They learn more easily in a small class with few distractions.

A)role conflict
B)role ambiguity
C)role overload
D)role dynamics
E)Confusion

Question 52

Ashish joined a country club,not because he enjoys golf,but because it's a skill he sees as essential to moving up the corporate ladder.He joined for

A)interpersonal attraction.
B)group activities.
C)instrumental benefits.
D)group goals.
E)All of these.

Question 53

Which of the following are role episodes through which the roles of the group generally evolve?

A)The sent role
B)The perceived role
C)The enacted role
D)All of these.
E)Only "the sent role" and "the perceived role".

Question 54

Mona joined the UAW because she thinks it will negotiate a pay increase.She wants to make more money doing the same job.She joined because of

A)group activities.
B)group goals.
C)need satisfaction.
D)instrumental benefits.
E)interpersonal attraction.

Question 55

Liz is an executive assistant.She recently changed executives.The new executive keeps telling her to stop checking on him when he travels.If there is a problem he will call her,otherwise no news is good news.The new executive has changed the ____ role.

A)enacted
B)perceived
C)expected
D)sent
E)intrasender

Question 56

Drew just joined a group supporting literacy in elementary schools because he knows a teacher in the group is good looking and he wants to meet her.He joined because of

A)instrumental benefits.
B)group activities.
C)group goals.
D)need satisfaction.
E)interpersonal attraction.

Question 57

Teenagers experience ____ conflict when their personal need for independence is at odds with their parents role requirements for a person living in the parent's home,supported by the parents.

A)person-role
B)interrole
C)intrasender
D)intersender
E)None of these.

Question 58

Comcast is trying to compete for the Chinese market by offering more Chinese channels.They put together a team,but at the last meeting the members could not agree on how equitably to divide up the tasks for developing a marketing plan.Two people tried to assume leadership roles,which led to more conflict.This group is at the ____ stage of group development.

A)reforming
B)performing
C)storming
D)norming
E)forming

Question 59

How the individual behaves in the group is the ____ role.

A)sent
B)perceived
C)conflict
D)expected
E)enacted

Question 60

When Carol showed up for a meeting,people were still mingling about and wandering in.Thirty minutes later the meeting started.For the next meeting of the same group Carol showed up 20 minutes late.Her ____ role changed.

A)sent
B)perceived
C)enacted
D)expected
E)conformity

Question 61

Which of the following represents major areas of conflict within organizations?

A)Conflict between individuals
B)Conflict between groups
C)Conflict between the organization and its environment
D)All of these.
E)Only conflict between individuals and conflict between groups.

Question 62

On the television show Mad Men,Roger has more experience in the organization than Don.However,Don is perceived as the creative talent that all the customers want on their accounts and the reason for the firm's success.Don is the

A)formal leader.
B)informal leader.
C)task specialist.
D)maintenance specialist.
E)hero.

Question 63

Which of the following is NOT a recommended method for controlling conflict?

A)Changing established standards
B)Making more resources available
C)Maintaining superordinate goals
D)Enhancing coordination
E)Managing interpersonal dynamics

Question 64

Honda Motor Company's plant outside Columbus,Ohio,manufactures cars as small as the Civic to as large as the Element,all on the same assembly line.This flexible manufacturing development allows automakers to rapidly change to consumers' desires.It should also decrease

A)intergroup conflict between marketing and production.
B)intragroup conflict between marketing and production.
C)interpersonal conflict between marketing and production.
D)conflict between the organization and the environment.
E)interorganizational conflict between marketing and production.

Question 65

State University has 106 professors.Ninety-eight of them are democrats.The eight republicans are all in the same department,which gets ostracized by the others.This example shows pressure for

A)norm conformity.
B)group cohesiveness.
C)norm generalization.
D)norm variation.
E)role reversal.

Question 66

In terms of group performance,when cohesiveness is ____ and performance norms are ____,the result should be ____ performance.

A)high; high; high
B)high; low; high
C)low; high; low
D)low; low; high
E)None of these.

Question 67

When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict,Chandra reminds them that their cooperation with each other is necessary for the continuing profitability of the firm,and therefore,for their job security.Chandra is controlling conflict by

A)expanding the resource base.
B)using an appropriate coordination technique.
C)focusing attention on higher-level goals.
D)matching personalities and work habits of workers.
E)None of these.

Question 68

At the Olympics,American "dream teams" have frequently failed to win the gold medal.The teams usually have a lot of great players who are not comfortable sharing the spot light.This is an example of decreasing cohesiveness due to

A)group size.
B)disagreement on goals.
C)intragroup competition.
D)domination.
E)unpleasant experiences.

Question 69

The shipping department receives the products to be shipped from the production group.These two groups are constantly in conflict with one another,most likely due to

A)personality conflict.
B)different beliefs.
C)excessive competitiveness.
D)interdependencies.
E)superordinate goals.

Question 70

Which of the following factors tends to increase group cohesiveness?

A)Large size
B)Disagreement on goals
C)Intragroup competition
D)Domination by one member
E)Favorable evaluation

Question 71

The lowest performance results from

A)low cohesiveness and high performance norms.
B)high cohesiveness and high performance norms.
C)high cohesiveness and low performance norms.
D)low performance norms regardless of cohesiveness.
E)None of these.

Question 72

Which of the following combinations of group performance norms and cohesiveness is best from the manager's point of view?

A)Low cohesiveness / low norms
B)Low cohesiveness / high norms
C)High cohesiveness / low norms
D)High cohesiveness / high norms
E)All of these.

Question 73

Walter says he cares about his employees,but every time they try to talk to him he only talks about himself.This is an example of ____ conflict.

A)person-role
B)interrole
C)intrasender
D)intersender
E)None of these.

Question 74

Emily thinks Alex is a narcissist,always making everything about himself.She tries to avoid him.They have

A)intergroup conflict.
B)intragroup conflict.
C)interpersonal conflict.
D)conflict between the organization and the environment.
E)None of these.

Question 75

Perry knows that Ndemi is a talkative person,while Dominik prefers quiet,so Perry assigns the two men to separate work areas.Perry is controlling conflict by

A)expanding the resource base.
B)using an appropriate coordination technique.
C)focusing attention on higher-level goals.
D)matching personalities and work habits of workers.
E)None of these.

Question 76

The standards of behavior that a group accepts for its members are called

A)norms.
B)roles.
C)rules.
D)customs.
E)values.

Question 77

Increased interdependence ____ the potential for conflict.

A)decreases
B)increases
C)has no effect on
D)has an unknown effect on
E)None of these.

Question 78

____ is based on disagreements between two or more individuals in an organization.

A)Intergroup conflict
B)Intragroup conflict
C)Interpersonal conflict
D)Conflict between the organization and the environment
E)None of these.

Question 79

When consultants are brought in to evaluate an organization,managers should expect conflict to be

A)avoided.
B)controlled.
C)resolved.
D)eliminated.
E)stimulated.

Question 80

Which of the following factors contributes to norm conformity in a group?

A)Individual traits
B)Situational factors
C)Factors associated with the group
D)The initial stimulus that prompts behavior
E)All of these.