Question 1

Jill is a Girl Scout leader because she strongly believes in raising confident,courageous,girls of character.She joined because of needs satisfaction.

Accepted Answer

A) True 
 B)False  False

Question 2

Siemens reorganized its structure.Planning the change were members from HR,strategic planning,communications,operations and the new cluster president.After the change was implemented,the group stopped meeting.This was a(n)____ group.

Accepted Answer

A) functional 
B) task 
C) interest 
D) work team 
E) change 
A) functional 
B) task 
C) interest 
D) work team 
E) change B

Question 3

____________________ is norm conformity that occurs as a person makes the transition from being an outsider to being an insider in the organization.

Accepted Answer

Socialization

Question 4

Teenagers experience ____ conflict when their personal need for independence is at odds with their parents role requirements for a person living in the parent's home,supported by the parents.

Accepted Answer

A) person-role 
B) interrole 
C) intrasender 
D) intersender 
E) None of these. 
A) person-role 
B) interrole 
C) intrasender 
D) intersender 
E) None of these.

Question 5

Which of the following represents major areas of conflict within organizations?

Accepted Answer

A) Conflict between individuals 
B) Conflict between groups 
C) Conflict between the organization and its environment 
D) All of these. 
E) Only conflict between individuals and conflict between groups. 
A) Conflict between individuals 
B) Conflict between groups 
C) Conflict between the organization and its environment 
D) All of these. 
E) Only conflict between individuals and conflict between groups.

Question 6

Which stage of group development is characterized by the resolution of conflict and the development of roles?

Accepted Answer

A) Storming 
B) Norming 
C) Performing 
D) Forming 
E) Reforming 
A) Storming 
B) Norming 
C) Performing 
D) Forming 
E) Reforming

Question 7

Some people are much more comfortable with confrontation than others.Describe when,why,and how conflict can be advantageous to some and not others.

Accepted Answer

Some people are much more comfortable wi

Question 8

Two or more people who interact regularly to accomplish a purpose are called a(n)____________________.

Accepted Answer

The answer of Two or more people who interact regularly...

Question 9

Ashish joined a country club,not because he enjoys golf,but because it's a skill he sees as essential to moving up the corporate ladder.He joined for

Accepted Answer

A) interpersonal attraction. 
B) group activities. 
C) instrumental benefits. 
D) group goals. 
E) All of these. 
A) interpersonal attraction. 
B) group activities. 
C) instrumental benefits. 
D) group goals. 
E) All of these.

Question 10

____ is based on disagreements between two or more individuals in an organization.

Accepted Answer

A) Intergroup conflict 
B) Intragroup conflict 
C) Interpersonal conflict 
D) Conflict between the organization and the environment 
E) None of these. 
A) Intergroup conflict 
B) Intragroup conflict 
C) Interpersonal conflict 
D) Conflict between the organization and the environment 
E) None of these.

Question 11

Emily thinks Alex is a narcissist,always making everything about himself.She tries to avoid him.They have

Accepted Answer

A) intergroup conflict. 
B) intragroup conflict. 
C) interpersonal conflict. 
D) conflict between the organization and the environment. 
E) None of these. 
A) intergroup conflict. 
B) intragroup conflict. 
C) interpersonal conflict. 
D) conflict between the organization and the environment. 
E) None of these.

Question 12

Omar and Eric clash repeatedly.But they worked together well enough for their team to bring a new service to market.Omar and Eric used ____ to launch a new service.

Accepted Answer

A) avoidance 
B) compromise 
C) confrontation 
D) superordinate goals 
E) smoothing 
A) avoidance 
B) compromise 
C) confrontation 
D) superordinate goals 
E) smoothing

Question 13

When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict,Chandra reminds them that their cooperation with each other is necessary for the continuing profitability of the firm,and therefore,for their job security.Chandra is controlling conflict by

Accepted Answer

A) expanding the resource base. 
B) using an appropriate coordination technique. 
C) focusing attention on higher-level goals. 
D) matching personalities and work habits of workers. 
E) None of these. 
A) expanding the resource base. 
B) using an appropriate coordination technique. 
C) focusing attention on higher-level goals. 
D) matching personalities and work habits of workers. 
E) None of these.

Question 14

The stage of group development in which members lack unity and interaction patterns are uneven is known as the ____________________ stage.

Accepted Answer

The answer of The stage of group development in which...

Question 15

When oil companies earned record profits,consumers cried foul because prices were high at the gas pump.This represents a conflict between the organization and its ____________________.

Accepted Answer

The answer of When oil companies earned record profits,consumers cried...

Question 16

When the sent role is unclear,the result is

Accepted Answer

A) intrarole conflict. 
B) role dynamics. 
C) role ambiguity. 
D) storming. 
E) interrole conflict. 
A) intrarole conflict. 
B) role dynamics. 
C) role ambiguity. 
D) storming. 
E) interrole conflict.

Question 17

Informal groups in organizations can become a powerful force that managers cannot ignore.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT a task group?

Accepted Answer

A) A team 
B) A group creating a quality initiative 
C) A temporary committee 
D) Your management class 
E) The marketing department at Ford 
A) A team 
B) A group creating a quality initiative 
C) A temporary committee 
D) Your management class 
E) The marketing department at Ford

Question 19

Disney CEO Michael Eisner had a public and bitter feud with members of the Disney family.This is an example of interpersonal conflict.

Accepted Answer

A) True 
 B)False

Question 20

Intergroup conflict is based on disagreement between two or more persons in the same group.

Accepted Answer

A) True 
 B)False

Jill is a Girl Scout leader because she strongly believes in raising confident,courageous,girls of character.She joined because of needs satisfaction.

Siemens reorganized its structure.Planning the change were members from HR,strategic planning,communications,operations and the new cluster president.After the change was implemented,the group stopped meeting.This was a(n)____ group.

____________________ is norm conformity that occurs as a person makes the transition from being an outsider to being an insider in the organization.

Teenagers experience ____ conflict when their personal need for independence is at odds with their parents role requirements for a person living in the parent's home,supported by the parents.

Which of the following represents major areas of conflict within organizations?

Which stage of group development is characterized by the resolution of conflict and the development of roles?

Some people are much more comfortable with confrontation than others.Describe when,why,and how conflict can be advantageous to some and not others.

Two or more people who interact regularly to accomplish a purpose are called a(n)____________________.

Ashish joined a country club,not because he enjoys golf,but because it's a skill he sees as essential to moving up the corporate ladder.He joined for

____ is based on disagreements between two or more individuals in an organization.

Emily thinks Alex is a narcissist,always making everything about himself.She tries to avoid him.They have

Omar and Eric clash repeatedly.But they worked together well enough for their team to bring a new service to market.Omar and Eric used ____ to launch a new service.

When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict,Chandra reminds them that their cooperation with each other is necessary for the continuing profitability of the firm,and therefore,for their job security.Chandra is controlling conflict by

The stage of group development in which members lack unity and interaction patterns are uneven is known as the ____________________ stage.

When oil companies earned record profits,consumers cried foul because prices were high at the gas pump.This represents a conflict between the organization and its ____________________.

When the sent role is unclear,the result is

Informal groups in organizations can become a powerful force that managers cannot ignore.

Which of the following is NOT a task group?

Disney CEO Michael Eisner had a public and bitter feud with members of the Disney family.This is an example of interpersonal conflict.

Intergroup conflict is based on disagreement between two or more persons in the same group.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Basic Elements of Control

Managing Operations, quality, and Productivity

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Exam 13: Managing Work Groups and Teams

Jill is a Girl Scout leader because she strongly believes in raising confident,courageous,girls of character.She joined because of needs satisfaction.

Siemens reorganized its structure.Planning the change were members from HR,strategic planning,communications,operations and the new cluster president.After the change was implemented,the group stopped meeting.This was a(n)____ group.

____________________ is norm conformity that occurs as a person makes the transition from being an outsider to being an insider in the organization.

Teenagers experience ____ conflict when their personal need for independence is at odds with their parents role requirements for a person living in the parent's home,supported by the parents.

Which of the following represents major areas of conflict within organizations?

Which stage of group development is characterized by the resolution of conflict and the development of roles?

Some people are much more comfortable with confrontation than others.Describe when,why,and how conflict can be advantageous to some and not others.

Two or more people who interact regularly to accomplish a purpose are called a(n)____________________.

Ashish joined a country club,not because he enjoys golf,but because it's a skill he sees as essential to moving up the corporate ladder.He joined for

____ is based on disagreements between two or more individuals in an organization.

Emily thinks Alex is a narcissist,always making everything about himself.She tries to avoid him.They have

Omar and Eric clash repeatedly.But they worked together well enough for their team to bring a new service to market.Omar and Eric used ____ to launch a new service.

When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict,Chandra reminds them that their cooperation with each other is necessary for the continuing profitability of the firm,and therefore,for their job security.Chandra is controlling conflict by

The stage of group development in which members lack unity and interaction patterns are uneven is known as the ____________________ stage.

When oil companies earned record profits,consumers cried foul because prices were high at the gas pump.This represents a conflict between the organization and its ____________________.

When the sent role is unclear,the result is

Informal groups in organizations can become a powerful force that managers cannot ignore.

Which of the following is NOT a task group?

Disney CEO Michael Eisner had a public and bitter feud with members of the Disney family.This is an example of interpersonal conflict.

Intergroup conflict is based on disagreement between two or more persons in the same group.

Understanding the Managers Job

The Environment of Organizations and Managers

Planning and Strategic Management

Managing Decision Making

Entrepreneurship and New Venture Management

Organization Structure and Design

Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Leadership and Influence Processes

Communication in Organizations

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters