Deck 8: Workplace Violence, Aggression, and Harassment

Question 1

Results of the Nova Scotia Workplace Stress Survey demonstrated which of the following forms of physical violence were most likely to be perpetrated by members of the public?

A)threatening with weapon
B)threatening and threatening with weapon
C)object throwing
D)hitting, object throwing, threatening, threatening with weapon

Answer 1

object throwing

Question 2

What is the second step in managing workplace violence?

A)risk mitigation
B)education and training
C)workplace violence policy
D)risk assessment

Answer 2

risk assessment

Question 3

What differentiates incivility from bullying?

A)the physical aspect of bullying
B)the deliberate intent of incivility
C)the lack of consequences for bullying
D)the lack of a pattern of deliberate behaviour

Answer 3

the lack of a pattern of deliberate behaviour

Question 4

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
If a group of coworkers were ostracizing a fellow coworker by refusing to talk to them and making derogatory comments about them within their hearing, what term would best describe this behaviour?

A)assault
B)bullying
C)incivility
D)gossiping

Question 5

According to the definition provided in the text, which of the following is the best example of workplace incivility?

A)sharing sexually inappropriate images via email
B)sabotaging a co-worker's lunch (e.g., spitting in it)
C)interrupting a colleague when they speak
D)verbally attacking a co-worker over religious beliefs

Question 6

Most workplace homicides in the United States are perpetrated by which of the following?

A)spouses or partners
B)members of the public
C)terrorists
D)unhappy employees

Question 7

Based on the Supreme Court ruling, what type of workplace romance carries the lowest risk of a possible sexual harassment situation?

A)male boss, female employee
B)female boss, male employee
C)female employee, male customer
D)male employee, male boss

Question 8

What is Type I violence usually associated with?

A)commission of a crime
B)working night shifts
C)dealing with patients
D)angry and hostile coworkers

Question 9

What common approach is used to categorize workplace violence?

A)the type of workplace involved
B)the type of aggressive behaviour
C)the relationship between the work tasks and work schedule
D)the relationship between the assailant and the victim

Question 10

The express line at the grocery store is moving slowly because customers will not abide by the eight items or less policy, and the cashiers are allowing them through. What type of workplace violence could result from the supervisor's failure to monitor the express line?

A)Type 1
B)Type 2
C)Type 3
D)Type 4

Question 11

What behaviours are represented by the SAV-T acronym?

A)swearing, agitation, volume, threat
B)shouting, agitation, volume, threat
C)swearing, acting-out, vandalism, threat
D)shouting, agitation, acting-out, vandalism

Question 12

Which Canadian province has the narrowest definition of workplace violence and aggression?

A)Ontario
B)Quebec
C)Manitoba
D)Nova Scotia

Question 13

Physical assault is to violence as rude behaviour is to

A)aggression.
B)incivility.
C)mobbing.
D)sexual coercion.

Question 14

What is an organizational strategy for reducing the risk of Type II violence for teachers?

A)bolting desks to the floor
B)holding a workshop on conflict management
C)installing small windows in all classroom doors
D)having students and parents sign an Acceptable Code of Conduct

Question 15

According to the Francis and Kelloway study, what percentage of Nova Scotia respondents reported experiencing reported being treated with disrespect?

A)10 .9%
B)35 6%
C)44.9%
D)55.9%%

Question 16

One of the few evaluated intervention programs for addressing workplace abuse is called CREW. What does this acronym stand for?

A)civility, respect, engagement, and workplace abuse
B)civility, recognition, and engagement in the workplace
C)civility, respect, and engagement in the workplace
D)civility, recognition, engagement, and workplace abuse

Question 17

According to research cited in the text, which of the following industries reports high rates of non-fatal assaults?

A)air transportation
B)c onstruction
C)farming
D)social services

Question 18

It is 8 o'clock in the evening. Nina, who is employed as a welder in a pipe factory, is supposed to be ending her shift. Nina has decided to stay after work to help clean after maintenance work that occurred earlier in the day. Nina frequently stays past the end of her shift to avoid encountering several of her co-workers who regularly gather in the parking lot near her car wherein they often swear at Nina and threaten to sabotage her welding equipment. Which of the following best describes what Nina is experiencing at work?

A)incivility
B)aggression
C)sexual harassment
D)racism

Question 19

What is the most immediate outcome of sexual harassment?

A)increased job dissatisfaction
B)increased intent to leave the organization
C)increased complaints to senior management
D)increased intent to file a lawsuit

Question 20

According to the text, what is the definition of imminent risk?

A)the short-term risk of violence occurring in a future situation
B)the short-term risk of violence occurring in the current situation
C)violence occurring only after a period of escalation
D)the long-term risk of experiencing violence

Question 21

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
Most fast food restaurants are franchises that are identical/very similar in appearance and identical in operating procedures. What factor would explain why employees at Location A might have a higher risk of Type III workplace violence than at Location B?

A)Location A is in a higher crime area.
B)Location B enforces the prohibition on workplace romances.
C)Location A's manager displays favouritism when scheduling employees.
D)Location B is near a number of retirement communities.

Question 22

Violence with labour disputes have decreased since 1995.

Question 23

There are no comparable national studies of workplace violence in Canada.

Question 24

Describe the measures that a human resources manager can take to develop and implement a workplace violence prevention program.

Question 25

Discuss the four types of workplace violence and identify which one(s) would be more likely to be experienced by a jewellery store employee, a daycare worker, a firefighter, and a software engineer.

Question 26

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
What is the most likely target hardening strategy that fast food restaurants would use to protect against Type I violence?

A)installing closed-circuit televisions and video cameras
B)installing bullet-resistant barriers and revolving doors
C)keeping as little cash as possible in cash drawers
D)training employees on how to behave when threatened with assault

Question 27

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
According to Canadian data, what type of sexual harassment would a fast food employee be most likely to experience at work?

A)inappropriate touching
B)sexual coercion
C)unwanted stares
D)sexual gestures

Question 28

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
What would be the most representative example of Type IV workplace violence at a fast food restaurant?

A)an angry customer shouting at the cashier
B)a former employee attacking their supervisor
C)a former girlfriend/boyfriend texting someone 50 times in a shift
D)a robber waving a weapon and asking for all the money in the cash drawers

Question 29

The assault cycle identifies the cause of an individual act of aggression.

Question 30

The Canada Labour Code does not address sexual coercion.

Question 31

A workplace harassment policy should include a provision for the investigation and resolution of incidents. List the recommended elements an investigation policy might include and describe at least one difficulty associated with investigating workplace harassment.

Question 32

It is difficult to win a sexual harassment case because the aggressor can just claim that they did not mean anything by their comments/actions.

Question 33

Employees who have had workplace violence training will be better able to manage imminent risk because of perceived control.

Question 34

While employers are liable for sexual harassment, the person directly responsible for protecting employees from sexual harassment is the supervisor.

Question 35

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
In today's world, employees of fast food chains may also experience workplace violence from terrorist acts that occur in or near their premises. What control mechanism would offer the best means of protecting workers in these situations?

A)employee training in emergency procedures
B)installation of surveillance cameras
C)employee training on terrorist recognition
D)installation of bullet-proof glass and windows

Question 36

Describe the four ways in which partner violence can play out in the workplace.

Question 37

Because Simone works at a nursing home, she is at a greater risk for experiencing a violent act than Sylvia who works for a paper distribution company.

Question 38

Websites such as RateMyProfessors.com and RateMyMD.com offer valid consumer protection for students and patients.

Question 39

Employee training is a type of target hardening.