Question 1

What common approach is used to categorize workplace violence?

Accepted Answer

A) the type of workplace involved 
B) the type of aggressive behaviour 
C) the relationship between the work tasks and work schedule 
D) the relationship between the assailant and the victim 
A) the type of workplace involved 
B) the type of aggressive behaviour 
C) the relationship between the work tasks and work schedule 
D) the relationship between the assailant and the victim D

Question 2

Based on the Supreme Court ruling, what type of workplace romance carries the lowest risk of a possible sexual harassment situation?

Accepted Answer

A) male boss, female employee 
B) female boss, male employee 
C) female employee, male customer 
D) male employee, male boss 
A) male boss, female employee 
B) female boss, male employee 
C) female employee, male customer 
D) male employee, male boss D

Question 3

Describe the four ways in which partner violence can play out in the workplace.

Accepted Answer

There are several ways that intimate partner violence can plays out in the workplace; however, there are four core areas discussed in the text, as follows:
a) When one partner arrives at the workplace and assaults the other.
b) A partner may stalk the other person, including by sending emails and text messages to the workplace and by waiting outside the workplace for the partner.
c) Sabotaging the other's ability to get to, or do, work. Denying access to a home computer or hiding the car keys are frequently noted ways of sabotaging a partner.
d) Even when events do not occur in the workplace, individuals victimized by a partner are unlikely to be able to perform their work to their full potential as a result of the ongoing strain involved.

Question 4

Employees who have had workplace violence training will be better able to manage imminent risk because of perceived control.

Accepted Answer

A) True 
 B)False

Question 5

One of the few evaluated intervention programs for addressing workplace abuse is called CREW. What does this acronym stand for?

Accepted Answer

A) civility, respect, engagement, and workplace abuse 
B) civility, recognition, and engagement in the workplace 
C) civility, respect, and engagement in the workplace 
D) civility, recognition, engagement, and workplace abuse 
A) civility, respect, engagement, and workplace abuse 
B) civility, recognition, and engagement in the workplace 
C) civility, respect, and engagement in the workplace 
D) civility, recognition, engagement, and workplace abuse

Question 6

What behaviours are represented by the SAV-T acronym?

Accepted Answer

A) swearing, agitation, volume, threat 
B) shouting, agitation, volume, threat 
C) swearing, acting-out, vandalism, threat 
D) shouting, agitation, acting-out, vandalism 
A) swearing, agitation, volume, threat 
B) shouting, agitation, volume, threat 
C) swearing, acting-out, vandalism, threat 
D) shouting, agitation, acting-out, vandalism

Question 7

The assault cycle identifies the cause of an individual act of aggression.

Accepted Answer

A) True 
 B)False

Question 8

Websites such as RateMyProfessors.com and RateMyMD.com offer valid consumer protection for students and patients.

Accepted Answer

A) True 
 B)False

Question 9

The Canada Labour Code does not address sexual coercion.

Accepted Answer

A) True 
 B)False

Question 10

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
-According to Canadian data, what type of sexual harassment would a fast food employee be most likely to experience at work?

Accepted Answer

A) inappropriate touching 
B) sexual coercion 
C) unwanted stares 
D) sexual gestures 
A) inappropriate touching 
B) sexual coercion 
C) unwanted stares 
D) sexual gestures

Question 11

Which Canadian province has the narrowest definition of workplace violence and aggression?

Accepted Answer

A) Ontario 
B) Quebec 
C) Manitoba 
D) Nova Scotia 
A) Ontario 
B) Quebec 
C) Manitoba 
D) Nova Scotia

Question 12

What is Type I violence usually associated with?

Accepted Answer

A) commission of a crime 
B) working night shifts 
C) dealing with patients 
D) angry and hostile coworkers 
A) commission of a crime 
B) working night shifts 
C) dealing with patients 
D) angry and hostile coworkers

Question 13

What is an organizational strategy for reducing the risk of Type II violence for teachers?

Accepted Answer

A) bolting desks to the floor 
B) holding a workshop on conflict management 
C) installing small windows in all classroom doors 
D) having students and parents sign an Acceptable Code of Conduct 
A) bolting desks to the floor 
B) holding a workshop on conflict management 
C) installing small windows in all classroom doors 
D) having students and parents sign an Acceptable Code of Conduct

Question 14

A workplace harassment policy should include a provision for the investigation and resolution of incidents. List the recommended elements an investigation policy might include and describe at least one difficulty associated with investigating workplace harassment.

Accepted Answer

The recommended steps of an investigatio

Question 15

Discuss the four types of workplace violence and identify which one(s) would be more likely to be experienced by a jewellery store employee, a daycare worker, a firefighter, and a software engineer.

Accepted Answer

A common approach to categorizing workpl

Question 16

What differentiates incivility from bullying?

Accepted Answer

A) the physical aspect of bullying 
B) the deliberate intent of incivility 
C) the lack of consequences for bullying 
D) the lack of a pattern of deliberate behaviour 
A) the physical aspect of bullying 
B) the deliberate intent of incivility 
C) the lack of consequences for bullying 
D) the lack of a pattern of deliberate behaviour

Question 17

Employment in the fast food industry (e.g. McDonald's, Tim Hortons, Wendy's, and so on) is a way of earning money for everyone from teenagers to senior citizens. The long hours of operation lend themselves to a series of shifts that fit the needs of students, homemakers, and retired persons. While rare, the possibility of workplace violence exists in this industry and no one who works there is immune.
-Most fast food restaurants are franchises that are identical/very similar in appearance and identical in operating procedures. What factor would explain why employees at Location A might have a higher risk of Type III workplace violence than at Location B?

Accepted Answer

A) Location A is in a higher crime area. 
B) Location B enforces the prohibition on workplace romances. 
C) Location A's manager displays favouritism when scheduling employees. 
D) Location B is near a number of retirement communities. 
A) Location A is in a higher crime area. 
B) Location B enforces the prohibition on workplace romances. 
C) Location A's manager displays favouritism when scheduling employees. 
D) Location B is near a number of retirement communities.

Question 18

What is the most immediate outcome of sexual harassment?

Accepted Answer

A) increased job dissatisfaction 
B) increased intent to leave the organization 
C) increased complaints to senior management 
D) increased intent to file a lawsuit 
A) increased job dissatisfaction 
B) increased intent to leave the organization 
C) increased complaints to senior management 
D) increased intent to file a lawsuit

Question 19

While employers are liable for sexual harassment, the person directly responsible for protecting employees from sexual harassment is the supervisor.

Accepted Answer

A) True 
 B)False

Question 20

There are no comparable national studies of workplace violence in Canada.

Accepted Answer

A) True 
 B)False

What common approach is used to categorize workplace violence?

Based on the Supreme Court ruling, what type of workplace romance carries the lowest risk of a possible sexual harassment situation?

Describe the four ways in which partner violence can play out in the workplace.

Employees who have had workplace violence training will be better able to manage imminent risk because of perceived control.

One of the few evaluated intervention programs for addressing workplace abuse is called CREW. What does this acronym stand for?

What behaviours are represented by the SAV-T acronym?

The assault cycle identifies the cause of an individual act of aggression.

Websites such as RateMyProfessors.com and RateMyMD.com offer valid consumer protection for students and patients.

The Canada Labour Code does not address sexual coercion.

Which Canadian province has the narrowest definition of workplace violence and aggression?

What is Type I violence usually associated with?

What is an organizational strategy for reducing the risk of Type II violence for teachers?

A workplace harassment policy should include a provision for the investigation and resolution of incidents. List the recommended elements an investigation policy might include and describe at least one difficulty associated with investigating workplace harassment.

Discuss the four types of workplace violence and identify which one(s) would be more likely to be experienced by a jewellery store employee, a daycare worker, a firefighter, and a software engineer.

What differentiates incivility from bullying?

What is the most immediate outcome of sexual harassment?

While employers are liable for sexual harassment, the person directly responsible for protecting employees from sexual harassment is the supervisor.

There are no comparable national studies of workplace violence in Canada.

Introduction

Legislative Framework

Workers Compensation

Hazards, Risk, and Control

Physical Agents

Biological and Chemical Agents

Psychosocial Hazards

Training

Motivation and Safety Management Systems

Emergency Planning

Incident Investigation

Disability Management and Return to Work

Workplace Wellness: Workfamily and Health Promotion Programs

Filters

Exam 8: Workplace Violence, Aggression, and Harassment

What common approach is used to categorize workplace violence?

Based on the Supreme Court ruling, what type of workplace romance carries the lowest risk of a possible sexual harassment situation?

Describe the four ways in which partner violence can play out in the workplace.

Employees who have had workplace violence training will be better able to manage imminent risk because of perceived control.

One of the few evaluated intervention programs for addressing workplace abuse is called CREW. What does this acronym stand for?

What behaviours are represented by the SAV-T acronym?

The assault cycle identifies the cause of an individual act of aggression.

Websites such as RateMyProfessors.com and RateMyMD.com offer valid consumer protection for students and patients.

The Canada Labour Code does not address sexual coercion.

Which Canadian province has the narrowest definition of workplace violence and aggression?

What is Type I violence usually associated with?

What is an organizational strategy for reducing the risk of Type II violence for teachers?

A workplace harassment policy should include a provision for the investigation and resolution of incidents. List the recommended elements an investigation policy might include and describe at least one difficulty associated with investigating workplace harassment.

Discuss the four types of workplace violence and identify which one(s) would be more likely to be experienced by a jewellery store employee, a daycare worker, a firefighter, and a software engineer.

What differentiates incivility from bullying?

What is the most immediate outcome of sexual harassment?

While employers are liable for sexual harassment, the person directly responsible for protecting employees from sexual harassment is the supervisor.

There are no comparable national studies of workplace violence in Canada.

Introduction

Legislative Framework

Workers Compensation

Hazards, Risk, and Control

Physical Agents

Biological and Chemical Agents

Psychosocial Hazards

Training

Motivation and Safety Management Systems

Emergency Planning

Incident Investigation

Disability Management and Return to Work

Workplace Wellness: Workfamily and Health Promotion Programs

Filters