Deck 7: Managing for Quality

Question 1

Sequential sampling continues the sample taking until the lot is either: fully inspected,rejected,or accepted.

Answer 1

True

Question 2

Supply professionals that plan to guide their organization and chain to SM must understand how to evaluate the management of quality within their own facilities and those of their suppliers.Evaluation of the underlying philosophy,management system,facilitating tools and methodologies of a supplier is the first step; however,SM calls for going beyond mere evaluation to aiding in the development and improvement of supplier quality.

Answer 2

True

Question 3

Kaizen is synonymous with Kanban.

Answer 3

False

Question 4

Just-in-time's two major tenets are: 1.Supply chain management,and 2.Elimination of waste.

Question 5

P-D-C-A describes the basic logic for data-driven continuous process improvement.

Question 6

Supply management should participate creatively in the corporate quality management program and in the firm's critical supplier quality efforts.

Question 7

All sampling plans continue sample taking until the lot is either: fully inspected,rejected,or accepted.

Question 8

Just-in-time's two major tenets are: 1.Respect for people,and 2.Elimination of waste.

Question 9

Supply management is not critically needed to participate in the corporate quality management program.

Question 10

Product testing objectives should be implemented after a supplier has been selected,not before selection.

Question 11

The term "tool" emerged from the use of the methodologies in small group improvement efforts,such as quality circles,wherein the group would focus on solving a problem by using a mix of the methodologies.

Question 12

Product testing objectives in evaluating a potential supplier should be used to determine the potential supplier's quality level and to compare quality levels of several suppliers.

Question 13

A SM firm views its quality system and the supplier's quality system as two separate systems.

Question 14

Wasteful activities do not add value to fulfilling the needs of the customer.

Question 15

Quality management is a minor component of supply management's responsibility.

Question 16

P-D-C-A describes the basic logic for the "zero defects" movement.

Question 17

Supply professionals that plan to guide their organization and chain to SM need not concern themselves with the management of quality within their own facilities and those of their suppliers.A quality management department is usually responsible for quality.

Question 18

Quality management is a major component of supply management's responsibility.

Question 19

Kaizen is synonymous with continuous improvement.

Question 20

A SM firm views its quality system and the supplier's quality system as two parts of a single integrated system.

Question 21

Which of the following points is not true about Joseph Juran?

A) Juran is the author of the Quality Control Handbook
B) Juran believes that upper management should establish specific goals to be reached
C) Juran espoused the philosophy of zero defects
D) Juran believes that upper management should establish plans for reaching goals
E) Juran believes upper management should base rewards on results achieved

Question 22

Which of the following points does not describe part of the evolution of quality management?

A) Prior to the 1980s, the gurus of quality influenced corporate disciples
B) The corporate disciples in turn influenced corporate philosophies that increased the importance of quality management
C) The corporate disciples influenced the quality gurus
D) The corporate philosophy has essentially driven the selection of a management system
E) Today, quality has become a "hygiene factor."

Question 23

Which of the following is not true of Six Sigma?

A) Six Sigma is a broad and comprehensive system for building and sustaining business performance, success, and leadership
B) The key focus is on processes
C) Measurement of both processes and products is critical to Six Sigma success
D) Six Sigma calls for zero defects
E) Statistical six sigma goal is near-perfection, 3.4 defects per million opportunities (DPMO)

Question 24

Which of the following points is not true about Genechi Taguchi?

A) Taguchi developed the cause and effect diagram
B) Taguchi believes the goalpost philosophy underestimates the costs of poor quality
C) Taguchi advocates a Loss to Society model
D) Taguchi believes the in creating robust designs
E) Taguchi believes in using statistical experimentation to support producing to target parameters

Question 25

Which of the following is not a step in the Total Quality Management figure presented in the textbook?

A) Establish TQM Management and Cultural Environment
B) Implement Inspection Procedures
C) Define Mission of Each Component of the Organization
D) Set Performance Improvement Opportunities, Goals and Priorities
E) Establish Improvement Projects

Question 26

Which of the following is not a key element of Total Quality Management?

A) Recognition that quality is everyone's responsibility
B) Six sigma is the performance standard
C) Commitment by everyone in the organization
D) Continuous improvement of quality
E) Satisfaction of the customer

Question 27

Which of the following is not one of the seven wastes?

A) Needless processing
B) Needless machine time
C) Underproduction
D) Holding excessive inventory
E) Defects

Question 28

Wasteful activities add little value to fulfilling the needs of the customer.

Question 29

Which of the following points is not true about Masaaki Imai?

A) Imai is the author of Kaizen
B) He developed the fishbone diagram
C) Imai believed in continuous Improvement, which calls for everyone to work for constant and gradual improvement in every process
D) Imai was a strong supporter of just in time philosophy
E) Imai believes that supply management's focus within the Kaizen philosophy should be on becoming flexible to meet fluctuating demand by reducing and even eliminating waste

Question 30

Which of the following is not a quality management approach presented in the textbook?

A) Total Quality Management (TQM)
B) Continuous Improvement
C) Six Sigma
D) Quality Ensured in the Supply Triangle (QEST)
E) Quality Management System (QMS)

Question 31

Which of the following is not true of Six Sigma?

A) The lofty goal of statistical six sigma is used as a driver of organizational change
B) Six Sigma starts with the customer
C) Six Sigma provides a consistent metric
D) Six Sigma links the effort to an ambitious goal
E) Six Sigma requires ISO 9000:2000 registration

Question 32

Which of the following points is not true about Philip Crosby?

A) One of Crosby's best selling books was "Quality is Free"
B) Crosby developed the Cost of Quality model
C) One of Crosby's best selling books was "Quality without Tears"
D) Crosby believed strongly in the philosophy of Zero Defects
E) Crosby believed that companies should "Do it right the first time!"

Question 33

Which of the following is not one of Deming's fourteen points?

A) Break down barriers between departments and individuals
B) Eliminate the use of slogans, posters and exhortations
C) Eliminate work standards and numerical quotas
D) Remove barriers that rob the hourly worker of the right to pride in workmanship
E) Utilize six sigma as a performance standard

Question 34

Which of the following is not true of the PDCA cycle?

A) Plan: review current performance, identify and target root causes of problems, devise possible solutions and plan implementation
B) Do: pilot the planned solution
C) Check (or study): measure the results of the test
D) Act: refine and expand the solution to make it permanent
E) The cycle was originally developed by Deming

Question 35

Which of the following is not a step in the Total Quality Management figure presented in the textbook?

A) Establish Improvement Projects
B) Implement Projects Using Improved Methodologies
C) Evaluate
D) Establish Statistical Control
E) Review and Recycle

Question 36

Which of the following is not one of the seven wastes?

A) All processing
B) Overproduction
C) Unneeded motion
D) Unneeded transportation
E) Defects

Question 37

Which of the following is not one of Deming's fourteen points?

A) Improve constantly and forever the system of production and service
B) Institute training on the job
C) Adopt and institute modern methods of supervision and leadership
D) Drive out fear
E) Use inspection to ensure zero defects

Question 38

Which of the following individuals was not presented in the text as a quality guru?

A) Philip Crosby
B) Sheila Petcavage
C) Masaaki Imai
D) Genechi Taguchi
E) Joseph Juran

Question 39

Generally,companies have three categories of classification of value added activities.Which is not one of the three categories?

A) Value added but not necessary
B) Unnecessary and not value added
C) Necessary, but not value added
D) Value added

Question 40

Which of the following is not one of Deming's fourteen points?

A) Use fear to drive change
B) Create constancy of purpose for continual improvement of product and service
C) Adopt the new philosophy for economic stability
D) Cease dependence on inspection to achieve quality
E) End the practice of awarding business on price tag alone

Question 41

Which of the following is not one of the four factors presented in the textbook that determine the long-run quality level of a firm's purchased materials?

A) Complete and appropriate specifications
B) Selection of suppliers
C) Realistic understanding of quality requirements
D) Monitoring of suppliers' performance
E) Competitive capability of suppliers

Question 42

Which of the following is not true of the costs of quality?

A) Prevention costs are costs to prevent poor quality in products or services
B) Maintenance is a prevention cost
C) Downtime is an appraisal cost
D) Inspection is an appraisal cost
E) Appraisal costs are costs associated with assuring conformance

Question 43

Which of the following is not true of the costs of quality?

A) Prevention cost examples are maintenance, education, training, and surveys gauging customer satisfaction
B) Failure costs result from products or services not conforming to requirements of customer
C) The two categories of failure costs are internal and external
D) Internal failure cost examples are scrap, disposing of scrap, rework, redoing inspection, redoing testing, material review, and down grading
E) External failure cost examples are processing customer complaints, customer returns, warranty claims, and product recalls

Question 44

Which of the following is not a quality award?

A) Malcolm Baldrige Award
B) European Quality Award
C) ISO 9000
D) Deming Prize

Question 45

Which of the following is not a Six Sigma theme?

A) Genuine Focus on the Customer
B) Proactive Management
C) Involvement of People
D) Boundaryless Collaboration
E) Drive for Perfection

Question 46

Which of the following is generally not an option if inspection is needed and a rejection occurs?

A) Return the material to the supplier
B) Keep the material and refuse to pay the supplier
C) Keep some of the acceptable material and return the rest
D) Keep all the material and rework it

Question 47

Which of the following is not part of the DMAIC Cycle?

A) Design
B) Measure
C) Analyze
D) Improve
E) Control

Question 48

Which of the following is not true of Six Sigma at GE?

A) At GE, blackbelts receive three weeks of training, with follow-up exams and continued learning through conference and other forums
B) A Greenbelt at GE is the lowest commitment level in Six Sigma
C) At GE, a Greenbelt receives training for a minimum of two weeks in Six Sigma
D) A Yellowbelt is the middle level at GE
E) At GE, every management employee is required to at least become a Greenbelt in Six Sigma

Question 49

Which of the following is not a common tool of quality as presented in the textbook?

A) Documentation Diagram
B) Process Flow Charts
C) Frequency Histograms
D) Scatter Diagrams
E) Control Charts

Question 50

Which of the following is not a principle of the Quality Management System (QMS)?

A) System approach to management
B) Continual improvement
C) Proactive Management
D) Factual approach to decision making
E) Mutually beneficial supplier relationships

Question 51

Which of the following is not a principle of the Quality Management System (QMS)?

A) Customer focus
B) Leadership
C) Involvement of people
D) Drive for Perfection
E) Process approach

Question 52

To contribute most effectively to the organizational effort,supply management's role in the quality program should include all of the following except one bullet.Which bullet does not belong?

A) Participation in the development of specifications
B) Participation in the selection of appropriate quality control, inspection, and test requirements
C) Active involvement in analysis and development of proactive prevention measures at the suppliers facility
D) Leading the design effort with quality, engineering and other functional areas reporting to the supply manager
E) Subsequent monitoring and nurturing of the ongoing relationships between the buying and supplying firms

Question 53

Which of the following is not a common tool of quality as presented in the textbook?

A) Quality Matrix
B) Pareto Charts
C) Cause and Effect Diagrams
D) Process Flow Charts
E) Run Plots

Question 54

Which of the following is not a basic problem with inspection?

A) Duplication of inspection activity often occurs
B) Inspection does not help to identify sources of problems
C) Often results in a very large number of items being inspected
D) Defective items are found only after they are finished
E) Responsibility for quality is divided between inspector and supplier

Question 55

When investigating the procurement requirements with respect to quality,the textbook recommends doing all of the following except one activity.Which activity was not one of those recommended?

A) Study the quality requirements
B) If possible, ensure that specifications are written in a manner that permits competition among potential suppliers
C) Buy a sample and try it out to confirm the product meets quality requirements
D) Determine whether existing suppliers can build the desired quality
E) Ensure the feasibility of the inspections and tests required to assure quality

Question 56

Which of the following is not a Six Sigma theme?

A) Genuine Focus on the Customer
B) Document, Document, Document
C) Data- and Fact-Driven
D) Process Focus
E) Proactive Management