Question 1

Which of the following is not true of Six Sigma at GE?

Accepted Answer

A)  At GE, blackbelts receive three weeks of training, with follow-up exams and continued learning through conference and other forums 
B)  A Greenbelt at GE is the lowest commitment level in Six Sigma 
C)  At GE, a Greenbelt receives training for a minimum of two weeks in Six Sigma 
D)  A Yellowbelt is the middle level at GE 
E)  At GE, every management employee is required to at least become a Greenbelt in Six Sigma 
A)  At GE, blackbelts receive three weeks of training, with follow-up exams and continued learning through conference and other forums 
B)  A Greenbelt at GE is the lowest commitment level in Six Sigma 
C)  At GE, a Greenbelt receives training for a minimum of two weeks in Six Sigma 
D)  A Yellowbelt is the middle level at GE 
E)  At GE, every management employee is required to at least become a Greenbelt in Six Sigma D

Question 2

Product testing objectives should be implemented after a supplier has been selected,not before selection.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is not a key element of Total Quality Management?

Accepted Answer

A)  Recognition that quality is everyone's responsibility 
B)  Six sigma is the performance standard 
C)  Commitment by everyone in the organization 
D)  Continuous improvement of quality 
E)  Satisfaction of the customer 
A)  Recognition that quality is everyone's responsibility 
B)  Six sigma is the performance standard 
C)  Commitment by everyone in the organization 
D)  Continuous improvement of quality 
E)  Satisfaction of the customer B

Question 4

Which of the following is not one of Deming's fourteen points?

Accepted Answer

A)  Break down barriers between departments and individuals 
B)  Eliminate the use of slogans, posters and exhortations 
C)  Eliminate work standards and numerical quotas 
D)  Remove barriers that rob the hourly worker of the right to pride in workmanship 
E)  Utilize six sigma as a performance standard 
A)  Break down barriers between departments and individuals 
B)  Eliminate the use of slogans, posters and exhortations 
C)  Eliminate work standards and numerical quotas 
D)  Remove barriers that rob the hourly worker of the right to pride in workmanship 
E)  Utilize six sigma as a performance standard

Question 5

A SM firm views its quality system and the supplier's quality system as two parts of a single integrated system.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not true of the PDCA cycle?

Accepted Answer

A)  Plan: review current performance, identify and target root causes of problems, devise possible solutions and plan implementation 
B)  Do: pilot the planned solution 
C)  Check (or study): measure the results of the test 
D)  Act: refine and expand the solution to make it permanent 
E)  The cycle was originally developed by Deming 
A)  Plan: review current performance, identify and target root causes of problems, devise possible solutions and plan implementation 
B)  Do: pilot the planned solution 
C)  Check (or study): measure the results of the test 
D)  Act: refine and expand the solution to make it permanent 
E)  The cycle was originally developed by Deming

Question 7

Which of the following is not true of the costs of quality?

Accepted Answer

A)  Prevention cost examples are maintenance, education, training, and surveys gauging customer satisfaction 
B)  Failure costs result from products or services not conforming to requirements of customer 
C)  The two categories of failure costs are internal and external 
D)  Internal failure cost examples are scrap, disposing of scrap, rework, redoing inspection, redoing testing, material review, and down grading 
E)  External failure cost examples are processing customer complaints, customer returns, warranty claims, and product recalls 
A)  Prevention cost examples are maintenance, education, training, and surveys gauging customer satisfaction 
B)  Failure costs result from products or services not conforming to requirements of customer 
C)  The two categories of failure costs are internal and external 
D)  Internal failure cost examples are scrap, disposing of scrap, rework, redoing inspection, redoing testing, material review, and down grading 
E)  External failure cost examples are processing customer complaints, customer returns, warranty claims, and product recalls

Question 8

Which of the following is generally not an option if inspection is needed and a rejection occurs?

Accepted Answer

A)  Return the material to the supplier 
B)  Keep the material and refuse to pay the supplier 
C)  Keep some of the acceptable material and return the rest 
D)  Keep all the material and rework it 
A)  Return the material to the supplier 
B)  Keep the material and refuse to pay the supplier 
C)  Keep some of the acceptable material and return the rest 
D)  Keep all the material and rework it

Question 9

Which of the following is not a step in the Total Quality Management figure presented in the textbook?

Accepted Answer

A)  Establish TQM Management and Cultural Environment 
B)  Implement Inspection Procedures 
C)  Define Mission of Each Component of the Organization 
D)  Set Performance Improvement Opportunities, Goals and Priorities 
E)  Establish Improvement Projects 
A)  Establish TQM Management and Cultural Environment 
B)  Implement Inspection Procedures 
C)  Define Mission of Each Component of the Organization 
D)  Set Performance Improvement Opportunities, Goals and Priorities 
E)  Establish Improvement Projects

Question 10

Sequential sampling continues the sample taking until the lot is either: fully inspected,rejected,or accepted.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a quality management approach presented in the textbook?

Accepted Answer

A)  Total Quality Management (TQM) 
B)  Continuous Improvement 
C)  Six Sigma 
D)  Quality Ensured in the Supply Triangle (QEST) 
E)  Quality Management System (QMS) 
A)  Total Quality Management (TQM) 
B)  Continuous Improvement 
C)  Six Sigma 
D)  Quality Ensured in the Supply Triangle (QEST) 
E)  Quality Management System (QMS)

Question 12

Which of the following is not a step in the Total Quality Management figure presented in the textbook?

Accepted Answer

A)  Establish Improvement Projects 
B)  Implement Projects Using Improved Methodologies 
C)  Evaluate 
D)  Establish Statistical Control 
E)  Review and Recycle 
A)  Establish Improvement Projects 
B)  Implement Projects Using Improved Methodologies 
C)  Evaluate 
D)  Establish Statistical Control 
E)  Review and Recycle

Question 13

Quality management is a major component of supply management's responsibility.

Accepted Answer

A) True 
 B)False

Question 14

The term "tool" emerged from the use of the methodologies in small group improvement efforts,such as quality circles,wherein the group would focus on solving a problem by using a mix of the methodologies.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is not true of the costs of quality?

Accepted Answer

A)  Prevention costs are costs to prevent poor quality in products or services 
B)  Maintenance is a prevention cost 
C)  Downtime is an appraisal cost 
D)  Inspection is an appraisal cost 
E)  Appraisal costs are costs associated with assuring conformance 
A)  Prevention costs are costs to prevent poor quality in products or services 
B)  Maintenance is a prevention cost 
C)  Downtime is an appraisal cost 
D)  Inspection is an appraisal cost 
E)  Appraisal costs are costs associated with assuring conformance

Question 16

Supply professionals that plan to guide their organization and chain to SM need not concern themselves with the management of quality within their own facilities and those of their suppliers.A quality management department is usually responsible for quality.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following points does not describe part of the evolution of quality management?

Accepted Answer

A)  Prior to the 1980s, the gurus of quality influenced corporate disciples 
B)  The corporate disciples in turn influenced corporate philosophies that increased the importance of quality management 
C)  The corporate disciples influenced the quality gurus 
D)  The corporate philosophy has essentially driven the selection of a management system 
E)  Today, quality has become a "hygiene factor." 
A)  Prior to the 1980s, the gurus of quality influenced corporate disciples 
B)  The corporate disciples in turn influenced corporate philosophies that increased the importance of quality management 
C)  The corporate disciples influenced the quality gurus 
D)  The corporate philosophy has essentially driven the selection of a management system 
E)  Today, quality has become a "hygiene factor."

Question 18

Which of the following is not a Six Sigma theme?

Accepted Answer

A)  Genuine Focus on the Customer 
B)  Document, Document, Document 
C)  Data- and Fact-Driven 
D)  Process Focus 
E)  Proactive Management 
A)  Genuine Focus on the Customer 
B)  Document, Document, Document 
C)  Data- and Fact-Driven 
D)  Process Focus 
E)  Proactive Management

Question 19

Which of the following is not a quality award?

Accepted Answer

A)  Malcolm Baldrige Award 
B)  European Quality Award 
C)  ISO 9000 
D)  Deming Prize 
A)  Malcolm Baldrige Award 
B)  European Quality Award 
C)  ISO 9000 
D)  Deming Prize

Question 20

P-D-C-A describes the basic logic for data-driven continuous process improvement.

Accepted Answer

A) True 
 B)False

Exam 7: Managing for Quality

Which of the following is not true of Six Sigma at GE?

Product testing objectives should be implemented after a supplier has been selected,not before selection.

Which of the following is not a key element of Total Quality Management?

Which of the following is not one of Deming's fourteen points?

A SM firm views its quality system and the supplier's quality system as two parts of a single integrated system.

Which of the following is not true of the PDCA cycle?

Which of the following is not true of the costs of quality?

Which of the following is generally not an option if inspection is needed and a rejection occurs?

Which of the following is not a step in the Total Quality Management figure presented in the textbook?

Sequential sampling continues the sample taking until the lot is either: fully inspected,rejected,or accepted.

Which of the following is not a quality management approach presented in the textbook?

Which of the following is not a step in the Total Quality Management figure presented in the textbook?

Quality management is a major component of supply management's responsibility.

The term "tool" emerged from the use of the methodologies in small group improvement efforts,such as quality circles,wherein the group would focus on solving a problem by using a mix of the methodologies.

Which of the following is not true of the costs of quality?

Supply professionals that plan to guide their organization and chain to SM need not concern themselves with the management of quality within their own facilities and those of their suppliers.A quality management department is usually responsible for quality.

Which of the following points does not describe part of the evolution of quality management?

Which of the following is not a Six Sigma theme?

Which of the following is not a quality award?

P-D-C-A describes the basic logic for data-driven continuous process improvement.

The Progression to Professional Supply Management

Organizational Issues

Supply Management: an Organization Spanning Activity

A Portfolio of Relationships

New Product Development

Purchasing Descriptions and Specifications

The Procurement of Equipment

Purchasing Services

Outsourcing

Sourcing

Global Supply Management

Total Cost of Ownership

Price and Cost Analysis

Methods of Compensation

Negotiation

Contract Formation and Legal Issues

Contact and Relationship Management

Ethics and Social Responsibilities

Production and Inventory Control

Demand Management and Logistics

Implementing Value Network Management

Filters