Deck 8: Managing Employee Behavior

Question 1

Theft is limited to tangible items,such as money and equipment.

Answer 1

False
Explanation: Theft is not limited to tangible items; data, information, and intellectual property can be stolen as well.

Question 2

The concept of "wages in kind" suggests that the more dissatisfied the employee,the more motivated he or she will be to engage in incivility.

Answer 2

False
Explanation: The concept of "wages in kind" suggests that the more dissatisfied the employee, the more motivated he or she will be to engage in fraud.

Question 3

Within the Vardi and Weitz model,management interactions are the actions taken by managers to prevent,control,or respond to harmful misbehavior.

Answer 3

False
Explanation: These are management interventions.

Question 4

Misbehavior is not gender,industry,country,or date specific.

Question 5

Within the Vardi and Weitz model,instrumental force represents an individual's personal interests and beliefs.

Question 6

Sexual harassment is a form of discrimination,and harassed employees can file claims for battery and defamation.

Question 7

A recent study reported that males with high levels of the characteristic designated "likelihood to harass" tend to give attractive females higher scores on performance appraisals.

Question 8

Sexual harassment is a form of unethical behavior but is not considered aggression.

Question 9

Sabotage is a tangible expression of aggression or violence.

Question 10

Researchers have concluded that workers' substance use and abuse has more to do with personal characteristics than with working conditions.

Question 11

Psychological sexual harassment occurs when sex-related behavior interferes with an employee's work performance or creates an intimidating,hostile,or offensive working environment.

Question 12

Women tend to classify a smaller range of behavior as sexually harassing than do men.

Question 13

O'Leary-Kelly,Griffin,and Glew suggest contend that demographic data may be the best predictors of violence,but it is prohibited by law from being collected.

Question 14

Multiple tests are now available that can accurately predict future substance abuse.

Question 15

Researchers have found that overachievers are bullied less often than are average performers.

Question 16

One reason that management should be concerned about incivility between colleagues is that can escalate to a more intense form of interaction,such as aggression or violence.

Question 17

American employees now put in less time at work than they did 20 years ago.

Question 18

Today's organizations commonly share information about worker aggression.

Question 19

Experiencing repeated incidents of rudeness can cause some workers to become physically ill or suffer depression.

Question 20

Passive aggression is accomplished through the withholding of something desired.

Question 21

The financial cost of the Enron scandal to employees,executives,the surrounding community,and society is estimated to exceed _______________.

A) $100 million
B) $10 billion
C) $100 billion
D) $900 billion

Question 22

Under the Americans with Disabilities Act (ADA),employers can require a medical test only after a contingent job offer is made.

Question 23

The intention to misbehave is posited to ________ the relationship between antecedents and the outcomes that are expressions of the misbehavior.

A) validate
B) moderate
C) mediate
D) surprisingly have no impact on

Question 24

When an individual perceives that he or she is being mistreated by a manager,the preference for misbehaving _______________.

A) may increase
B) decreases
C) is unaffected
D) spreads to other employees

Question 25

A work group with deviant norms about theft,through its behaviors,can display what,when,and where to steal.

Question 26

_______________ crime is conducted with the support of an organization.

A) White-collar
B) Occupational
C) Organizational
D) Gray

Question 27

A "consensual relationship agreement," also known as a "love contract," typically includes all of the following provisions except:

A) The relationship is consensual
B) What the dating employees will do if the relationship stops being consensual
C) A verification that both employees are aware of the company's policies on sexual harassment
D) Acknowledgement that the dating employees know they will be fired if they continue dating

Question 28

The impact of occupational structure on criminal workplace behaviors,such as embezzlement,vandalism,and sabotage,has been investigated by _______________.

A) anthropologists
B) occupational psychologists
C) criminologists
D) All of the choices are correct.

Question 29

Eliminating all opportunities for theft across the board increases perceptions of fairness.

Question 30

________________ is defined as the behavior exhibited by an individual or group that is purposeful (intentional)and can be harmful to the person and others,as well as financially and socially costly.

A) Incidental misbehavior
B) The intention to misbehave
C) Negative behavior
D) Bad citizenship

Question 31

Courts have generally reaffirmed that employers can read e-mails sent over their computer systems only if employees are informed of the policies.

Question 32

This type of sexual harassment occurs when sex-related behavior interferes with an employee's work performance or creates an intimidating,hostile,or offensive working environment.

A) Quid pro quo
B) Physiological
C) Hostile work environment
D) Psychological

Question 33

Sexual harassment occurs ________.

A) because of power differences
B) because of lust
C) across gender lines and across sexual orientations
D) All of the choices are correct.

Question 34

Studies found that theft rates were significantly lower in organizations in which employee compensation was reduced.

Question 35

_______________ of female employees report that they have been the object of sexually harassing behavior at work.

A) Up to 25 percent
B) Between 25 and 50 percent
C) Over 70 percent
D) Over 90 percent

Question 36

From a legal perspective,which of the following is not one of the types of sexual harassment?

A) Quid pro quo
B) Physiological
C) Hostile work environment
D) Psychological

Question 37

Workplace relationships can have a host of negative ramifications,including:

A) Gossip
B) Decreased productivity
C) Accusations of favoritism
D) All of the choices are correct.

Question 38

The most efficient misbehavior intervention point is _______________.

A) when the misbehavior is first noticed
B) after a warning has been issued
C) during the preemployment phase
D) during performance evaluation cycles

Question 39

Crime committed by a person of respectability and high social status in the workplace is called _______________ crime.

A) high-society
B) social-strata
C) white-collar
D) royal

Question 40

Pryor and Stoller found that men who scored high on a characteristic designated "likelihood to sexually harass" were more likely to display all of the following behavior except:

A) They hold adversarial sexual beliefs
B) They are aggressive in their business dealings
C) They have difficulty understanding others' perspectives
D) The endorse traditional male sex stereotypes

Question 41

Many victims perceive _______________ as the reason that bullies directed their behavior toward them.

A) anger
B) envy
C) low intelligence
D) revenge

Question 42

Researchers have attempted to find a link between individual differences,such as _______________ and aggression.

A) anger
B) Type A behavior
C) gender
D) All of the choices are correct.

Question 43

An example of behavior that may be considered as "aggressive" is _______________.

A) pushing
B) gossip
C) withholding of something desired
D) All of the choices are correct.

Question 44

This type of sexual harassment occurs when an employee "feels harassed" regardless of whether or not the sex-related behavior is illegal.

A) Quid pro quo
B) Physiological
C) Hostile work environment
D) Psychological

Question 45

Researchers found,based on interviews with 200 incarcerated embezzlers,that most of them committed fraud to _______________.

A) cover other crimes
B) increase the stock price of the organization
C) meet their financial obligations
D) buy things their salaries didn't cover

Question 46

Bullying differs from "normal" conflict with peers in that bullying is characterized by:

A) An imbalance of power
B) Strong emotional reactions from the victim
C) No effort to resolve the conflict
D) All of the choices are correct.

Question 47

All of the following have been identified as providing a social context in which bullying can occur except:

A) Allowing jobs to be done in isolation
B) A department with low employee morale
C) An over-abundance of supervision
D) Social inequities in the workplace

Question 48

Victims who can't tolerate bullying often leave the organization through _______________.

A) retirement
B) illness
C) choice
D) All of the choices are correct.

Question 49

An intentional act of deceiving or misrepresenting in order to induce another individual or group to give up something of value is called _______________.

A) intimidation
B) goldbricking
C) harassment
D) fraud

Question 50

Workplace violence accounts for about _______________ of the all workplace fatalities in 2014.

A) 90 percent
B) 75 percent
C) 16 percent
D) 2 percent

Question 51

_______________ at work is the effort of an individual to inflict harm on others with whom the person works,or has worked,or on the organization itself.

A) Sabotage
B) Aggression
C) Harassment
D) Assault

Question 52

According to recent research,employees who are the recipients of uncivil behavior experience all of the following except:

A) Increased job stress and dissatisfaction
B) Lower levels of creativity
C) Higher commitment to the organization
D) Higher turnover

Question 53

_______________ is defined as repeated actions that are directed to another worker that are unwanted and that clearly cause humiliation and distress and create an unpleasant work setting.

A) Incivility
B) Bullying
C) Crime
D) Discipline

Question 54

If an employer offered a promotion in exchange for a sexual favor it would be considered ________ harassment.

A) Quid pro quo
B) Physiological
C) Hostile work environment
D) Psychological

Question 55

According to the U.S.Equal Employment Opportunity Commission; there were more than __________ charges of sexual harassment filed in 2015.

A) 1,200
B) 2,500
C) 6,800
D) 15,700

Question 56

The increase in nonfatal violence and acts of aggression may be the result of _______________.

A) downsizing
B) increased management observation
C) more unstructured time at work
D) All of the choices are correct.

Question 57

The majority of workplace homicides are the result of __________.

A) management pressure
B) frustration and anxiety
C) robberies and related crime
D) intentional sabotage of safety equipment

Question 58

All of the following are recommended ways to stop incivility except:

A) Implementing a zero-tolerance policy
B) Proactively managing the climate of the organization
C) Punishing those who engage in uncivil behaviors
D) not rewarding the behavior by acknowledging it in anyway

Question 59

All of the following are forms of incivility except:

A) Being disruptive in meetings
B) Promising disciplinary action if goals are not met
C) Giving negative eye contact
D) Making condescending remarks

Question 60

In which of the following work settings or activities is one the least likely to be a victim of workplace violence?

A) Fire fighting
B) Exchanging money
C) Making deliveries
D) Working late nights

Question 61

What is the difference between occupational crime and organizational crime?

Question 62

Most employees who commit fraudulent activities are _______________.

A) women
B) first-time offenders
C) repeat offenders
D) new employees

Question 63

Three types of organizational sabotage targets exist.They include all of the following except:

A) People
B) Equipment
C) Data
D) The work setting

Question 64

_______________ encourages some CEOs to engage in fraudulent behaviors.

A) Perceived inequity
B) A preponderance of "inside" board members
C) Perceived ambiguity of the law
D) All of the choices are correct.

Question 65

_______________ is a combination of motive and opportunity.

A) Envy
B) Bullying
C) Incivility
D) Fraud

Question 66

Identify three types of sexual harassment.

Question 67

________ is a significant risk factor that drives employees to drink.

A) Work overload
B) Abusive supervisors
C) Working with alcoholic coworkers
D) A permissive workplace culture

Question 68

The _______________ under the Bill of Rights protects an employee's freedom of speech and association.

A) First Amendment
B) Fourth Amendment
C) Fifth Amendment
D) Fourteenth Amendment

Question 69

The _______________ under the Bill of Rights protects against communications from unreasonable searches and seizures.

A) First Amendment
B) Fourth Amendment
C) Fifth Amendment
D) Fourteenth Amendment

Question 70

Sabotage is usually the method of choice of person who _______________.

A) is bored
B) believes that something in their work history was unfair to them
C) wants to gain an advantage over a colleague
D) All of the choices are correct.

Question 71

_______________ is defined as the unauthorized taking,consuming,or transferring of money or goods owned by the organization.

A) Goldbricking
B) Theft
C) Sabotage
D) Violence

Question 72

The _______________ under the Bill of Rights guarantees due process and equal protection.

A) First Amendment
B) Fourth Amendment
C) Fifth Amendment
D) Fourteenth Amendment

Question 73

Which of the following is a form of direct aggression?

A) Spreading rumors that may harm another's chance for promotion
B) Withholding praise
C) Pushing or shoving
D) Misdirecting important information

Question 74

The text discusses five specific categories of misbehavior.What are they?

Question 75

Sabotage involves damaging or destroying an organization's or colleague's _______________.

A) equipment
B) workspace
C) data
D) Any or All of the choices are correct.

Question 76

Full-time workers who are illicit drug users are more likely than non-drug users to have done all of the following except:

A) Worked for three or more employers in the past year
B) Had past military service
C) Taken unexcused absences from work
D) Voluntarily left an employer or been terminated within the last year

Question 77

Organizations can utilize medical,drug,or psychological,testing when the situation meets all of the following conditions except:

A) If results are openly shared and subject to public review
B) The test is designed to predict a person's ability to perform
C) The test is relatively non-invasive
D) The test results are private

Question 78

What is white-collar crime?

Question 79

A study of over 12,000 employees found that _______________ had engaged in such workplace misbehaviors as goldbricking,sick time abuses,and/or fraud at least once.

A) 10 percent
B) 25 percent
C) 57 percent
D) 90 percent

Question 80

Define sexual harassment.