Deck 16: Providing Orientation and Training

Question 1

On his first day at work,Kevin's supervisor gave him a document with a description of the organization's policies and procedures.His supervisor explained to him the way to use the document to find answers to questions.The document given to Kevin is an example of a(n)_____.

A) employee handbook
B) code of ethics
C) mission statement
D) vision statement

Answer 1

A
Explanation: In the scenario, the document given to Kevin is an example of an employee handbook. An employee handbook is a document that describes a company's conditions of employment, policies regarding employees, administrative procedures, and related matters.

Question 2

An employee handbook is most likely to include a description of an organization's:

A) products and services.
B) administrative procedures.
C) suppliers and retailers.
D) manufacturing processes.

Answer 2

B
Explanation: An employee handbook is most likely to include a description of an organization'sadministrative procedures.A supervisor should show a new employee what topics are covered in the handbook and explain how to use it to find answers to questions.

Question 3

Training is best defined as the process of:

A) increasing the skills that will enable employees to better meet the organization's goals.
B) making the transition phase after adjournment of a team as smooth as possible.
C) developing objectives that specify how each department will support organizational goals.
D) planning what to do if the original plans or objectives set by an organization do not work out.

Answer 3

A
Explanation: Training is best defined as the process ofincreasing the skills that will enable employees to better meet the organization's goals.It is a major expense.

Question 4

Which of the following is least likely to be a reason for conducting orientation for new employees?

A) To reduce the need for a training program
B) To develop a positive attitude and commitment
C) To decrease their nervousness and uncertainty
D) To enable them to work faster with fewer errors

Question 5

When the human resources department and supervisor share responsibility for conducting an orientation,the human resources department typically covers topics related to: rev: 07_09_2015_QC_CS-19119

A) performance of a particular job in a particular department.
B) specific tasks involved in performing both simple and complex jobs.
C) policies regarding performance appraisals, pay increases, and time off.
D) what the department does and how these activities contribute to the organization's goals.

Question 6

Which of the following is true of training?

A) The best employees do not usually need any training.
B) Training is not a major expense.
C) Employee training meets important needs.
D) Training cannot improve productivity.

Question 7

In the context of small organizations,who is usually responsible for the orientation of employees?

A) Human resources department personnel
B) The employees themselves
C) The supervisor
D) The stockholders of the company

Question 8

Which of the following is true of orientation methods?

A) The methods a supervisor uses will depend on the organization's policies and resources.
B) A large organization expects individual supervisors to develop their own orientation methods.
C) Small organizations typically provide a handbook of information for new employees and spell out orientation procedures to follow.
D) Some of the common methods include computer-based instruction, interactive multimedia, and role-playing.

Question 9

Large organizations generally have a formal orientation program conducted by the:

A) supervisor.
B) employees themselves.
C) board of directors.
D) human resources department.

Question 10

In addition to the initial information provision,an orientation should involve _____.

A) feedback
B) follow-up
C) exit interview
D) reinforcement

Question 11

A document that describes a company's conditions of employment,policies regarding employees,administrative procedures,and related matters is called a(n):

A) employee handbook.
B) code of ethics.
C) mission statement.
D) vision statement.

Question 12

When the human resources department and supervisor share responsibility for conducting an orientation,the supervisor typically covers topics related to:

A) the organization's policies and procedures, including hours of work and breaks.
B) enrollment forms for insurance policies and withholding forms for tax purposes.
C) performing a particular job in a particular department.
D) procedures for filling out time sheets.

Question 13

Orientation is best defined as the process of:

A) developing objectives that specify how each department will support organizational goals.
B) planning what to do if the original plans or objectives set by an organization do not work out.
C) giving new employees the information they need to do their work comfortably, effectively, and efficiently.
D) correcting defects in the goods or services of a firm or improving them in some way.

Question 14

_____ refers to increasing the skills that will enable employees to better meet the organization's goals.

A) Monitoring
B) Instructing
C) Training
D) Managing

Question 15

Which of the following is a common orientation method?

A) Providing guidance and instruction
B) Assigning roles to new employees
C) Conducting a tour of the facilities
D) Coaching and career mentoring

Question 16

Which of the following is an advantage associated with employee orientation?

A) Reduces the halo effect in an organization
B) Reduces nervousness in new employees
C) Controls the occurrence of nepotism
D) Decreases the costs associated with training

Question 17

Ryan is a new employee in Mark's department.Mark wants to orient Ryan in the most comfortable way possible,so he invites him out to lunch on his first day.Furthermore,Markasks the other employees in the department to welcome Ryan by inviting him out to lunch with them on other days.Which of the following methods of orientation is being employed by Mark?

A) Establishing the norms of the organization
B) Initiating a formal training process
C) Encouraging the involvement of co-workers
D) Arranging for a follow-up with the employee

Question 18

The primary reason organizations have orientation programs is that it:

A) allows employees to quickly become productive.
B) encourages co-workers and supervisors to spend more time helping newcomers.
C) allows supervisors to make quick selection decisions.
D) encourages employees to form informal groups within the organization.

Question 19

In the context of orientation of new employees,which of the following is true?

A) It is time consuming and often reduces employee efficiency.
B) It gives employees a sense that their individuality would be crushed.
C) It encourages employees to develop a positive attitude.
D) It strictly discourages employees from forming informal groups.

Question 20

_____ refers to the process of giving new employees the information they need to do their work comfortably,effectively,and efficiently.

A) Orientation
B) Coaching
C) Mentoring
D) Formalization

Question 21

When a supervisor is conducting the training,he or she can benefit from applying:

A) principles of learning.
B) code of ethics.
C) different leadership styles.
D) theories of personality.

Question 22

Which of the following is an advantage closely associated with the creation of a learning environment?

A) It encourages competition and rivalry among employees and improves their individual performance.
B) It provides a distraction from the "real work" of the organization and is a stress reliever for employees.
C) It encourages group members to learn from each other and thus benefit from working as a team.
D) It decreases the rate of group cohesiveness and leads to increase in the occurrence of groupthink instances.

Question 23

In the context of employee orientation,what should a supervisor do during follow-up?

A) Regularly check on the performance and progress of employees
B) Show the employee the locations of facilities he or she will need to know about
C) Encourage co-workers to invite a new employee to join them on breaks and at lunch
D) Introduce the new employee to the people with whom he or she will be working

Question 24

The next step in the training cycle after choosing the training methods is to:

A) assess training needs.
B) evaluate training.
C) decide who will participate.
D) conduct training.

Question 25

_____ learning refers to the ongoing acquisition and enhancement of knowledge,skills,and abilities by individuals.

A) Passive
B) Kinesthetic
C) Life-long
D) Observational

Question 26

How can supervisors foster a learning environment by setting a good example?

A) By determining the areas of training that employees will need and schedule the times for them to receive it
B) By explaining what a particular department does and how these activities contribute to the organization's goals
C) By developing their own knowledge and skills through a variety of means, from reading to attending seminars
D) By viewing training as a distraction from the "real work" of the organization, not merely an investment to be evaluated

Question 27

Laura's division is switching over to a new computerized telephone system in the upcoming months.She realizes that everyone in her division will have to undergo training to operate the new telephone system.Which of the following reasons has led Laura to decide on a training program for her employees?

A) The need to adhere to government regulations
B) The inefficiency of the employees
C) The increase in the frequency of client complaints
D) The need to make employees familiar with new technology

Question 28

_____ refers to a condition where employees lose the ability to perform work-related functions over time.

A) Dementia
B) Alopecia
C) Atrophy
D) Dystrophy

Question 29

A potential drawback to providing employees with ongoing training and learning opportunities is that:

A) employees could take their newly gained knowledge, skills, and abilities and leverage them with other firms.
B) it prevents employees from engaging in creative decision making and problem-solving.
C) employees become less productive as they spend more time learning new skills rather than performing their tasks.
D) it increases competition among employees which results in interpersonal conflicts.

Question 30

Assessing needs for trainingis the first step in the process of providing training to employees.In addition,higher -level management or the human resources department may identify a need for various kinds of training.

A) Conducting training
B) Deciding who will participate
C) Choosing training methods
D) Setting objectives for training

Question 31

If a company's top managers decide that everyone should take a class in total quality management,the supervisor's job is to make sure that his or her employees get the required training.This is most likely to be categorized under _____ training.

A) certification
B) mandatory
C) vestibule
D) life-long

Question 32

Which of the following is the last step in the process of planning a training program for employees?

A) Conducting training in a timely manner
B) Deciding who will participate
C) Setting objectives for the training
D) Choosing training methods

Question 33

_____ learning provides employees with additional knowledge,skills,and abilities that can enable them to better connect with customers,engage in creative decision making and problem-solving,and identify ways of improving work.

A) Passive
B) Kinesthetic
C) Life-long
D) Observational

Question 34

Which of the following is the last step in the training cycle?

A) Assessing training needs
B) Evaluating training
C) Choosing training methods
D) Conducting training

Question 35

Which of the following is true of assessment of training needs?

A) Needs assessment should be an ongoing, not an occasional, concern of supervisors.
B) With input from supervisors, employees should determine the areas of training that they will need.
C) Supervisors who do not conduct their employees' formal training are not responsible for recognizing needs for training.
D) A supervisor cannot identify training needs by observing problems in a department or by asking employees.

Question 36

Which of the following steps completes the training cycleby helping a supervisor identify needs for additional training?

A) Preparation of training modules
B) Implementation
C) Evaluation
D) Establishment of company norms

Question 37

Which of the following factors is most likely to impact the need for retraining employees?

A) Changing customer needs
B) Supervisors' interests
C) Employee personality characteristics
D) Economies of scale

Question 38

Which of the following is the first step in the process of providing training to employees?

A) Setting objectives for training
B) Deciding who will participate
C) Choosing training methods
D) Assessing needs for training

Question 39

Which of the following is the next step in the training cycle after deciding who will participate?

A) Assessing training needs
B) Evaluating training
C) Conducting training
D) Choosing the training methods

Question 40

Which of the following is the next step in the training cycle after setting objectives fortraining?

A) Assessing training needs
B) Evaluating training
C) Deciding who will participate
D) Choosing the training methods

Question 41

Cross-training is best defined as:

A) the type of off-the-job training that takes place on equipment set up in a special area.
B) the type of training that teaches employees another job so that they can fill in as needed.
C) the off-the-job training method in which specific roles are assigned to the participants.
D) the training program aimed at strengthening a particular skill.

Question 42

When choosing the type of training to be used,a supervisor should take into account the:

A) qualification of the trainer.
B) expense versus the benefits.
C) structure of the organization.
D) employees' likes and dislikes.

Question 43

In a broader context,life-long learning:

A) does not provide employees with additional knowledge.
B) prevents good employees from quitting.
C) benefits companies, not the employees.
D) makes a labor force more productive.

Question 44

Which of the following statements about on-the-job training is true?

A) It is most appropriate for a relatively complex job in which the costs of an error are high.
B) The time and expense involved in this form of training are comparatively higher than the apprenticeship form.
C) It is a type of training that takes place on equipment set up in a special area away from the job site.
D) The results are immediate and tell whether the employee understands what the trainer is trying to teach.

Question 45

An apprenticeship is a long-term form of _____ training.

A) on-the-job
B) vestibule
C) off-the-job
D) certification

Question 46

Teaching employees another job so that they can fill in as needed is known as _____.

A) computer-based training
B) on-the-job training
C) cross-training
D) vestibule training

Question 47

As part of the training program for commercial loan officers,Maria was trained by the training instructors at one of the bank's training institutes for different positions of its operations.These different positions included being a bank teller,a new accounts representative,a loan collector,and an installment loan officer.This is an example of:

A) on-the-job training.
B) computer-based training.
C) cross-training.
D) autogenic training.

Question 48

Which of the following professionals is most likely to undergo on-the-job training as a new employee?

A) A doctor
B) A nurse
C) A pilot
D) A salesperson

Question 49

In _____ training,a trainer shows an employee how to do a job,and then the employee tries it.

A) certification
B) on-the-job
C) classroom
D) vestibule

Question 50

Which of the following is true of an apprenticeship training program?

A) It is lesstime-consuming and inexpensive when compared toon-the-job training.
B) It is not well suited for training needs that require months or years of learning.
C) It is more complicated to set up than simple on-the-job training for individual tasks.
D) It involves delivering training programs via computer-based training aids in the absence of a live instructor.

Question 51

Training that involves working alongside an experienced person,who shows the trainee how to do the various tasks involved in a job or trade is known as _____.

A) vestibule training
B) apprenticeship
C) entrepreneurship
D) cross-training

Question 52

Vestibule training is most likely to be appropriate when the:

A) organization hires people who do not already know how to use its equipment.
B) tasks to be learned are relatively simple or the costs of an error are low.
C) organization requires that employees learn to perform more than one job.
D) employees prefer to have more variety in their work.

Question 53

Which of the following is an advantage closely associated with vestibule training?

A) The employees are less likely to commit errors when put on the job.
B) This training mode is less expensive than the on-the-job mode.
C) The trainees contribute directly toward increasing the productivity of the firm.
D) This form of training is the least time consuming of all the other modes of training.

Question 54

Which of the following is true of cross-training?

A) Supervisors of employees who have completed cross-training have no flexibility in making assignments.
B) In planning cross-training, a supervisor should make sure that employees spend less time practicing each job.
C) Employees who have completed cross-training can enjoy more variety in their work.
D) It is a type of training that allows employees to practice using equipment off the job.

Question 55

Which of the following is true of vestibule training?

A) It is not appropriate as initial training for jobs that have no room for errors, such as piloting or nursing.
B) It is appropriate only when an organization hires people who already know how to use its equipment.
C) The expense of vestibule training is lower because employees produce goods for the organization while they undergo the training.
D) Employees learn to operate the equipmentwithout the pressure of accidents occurring or customers getting impatient.

Question 56

In the context of types of training,_____ requires that employees learn to perform more than one job.

A) job rotation
B) vestibule training
C) job enrichment
D) on-the-job training

Question 57

A type of training that allows employees to practice using equipment off the job is called:

A) vestibule training.
B) cross-training.
C) on-the-job training.
D) classroom training.

Question 58

Apprenticeship is best defined as:

A) the training that involves working alongside an experienced person, who shows the trainee how to do the various tasks of the job.
B) the training that takes place on equipment set up in a special area off the job site.
C) the training that involves delivering training programs via computer-based training aids in the absence of a live instructor.
D) the off-the-job training method in which specific roles are assigned to the participants.

Question 59

On-the-job training primarily involves:

A) teaching the job while the trainer and the trainee do the job at the work site.
B) teaching the tasks related to a job through computer-based training aids without a live instructor.
C) conducting a training program before an employee is recruited so as to test his/her potential.
D) conducting a classroom training session where the supervisor addresses specific topics.

Question 60

Vestibule training is best defined as:

A) the on-the-job training method in which specific roles are assigned to the participants.
B) the on-the-job training program aimed at strengthening a particular skill of the participant.
C) the training that takes place on equipment set up in a special area away from the job site.
D) the training that involves delivering training programs via computer-based training aids.

Question 61

Which of the following is an advantage primarily associated with all forms of computer-based instruction?

A) They allow employees to practice using equipment required for a particular task off the job.
B) They have a significant cost advantage over other methods when there are many trainees.
C) They typically allow employees to work as a team and exchange ideas.
D) They make it possible for instructors to track the progress of the learners.

Question 62

Which of the following modes of training delivers the course content to participants who are located far away fromthe provider of the trainingthrough computers and other communications technology?

A) On-the-job training
B) Apprenticeship
C) Distance learning
D) Classroom training

Question 63

Which of the following is true of e-learning?

A) It is immediate and up- to-date.
B) It changes the focus of training from learner to instructor.
C) It cannot be effectively measured in terms of knowledge gain.
D) It is more intrusive into daily work duties.

Question 64

Computer software that brings together sound,video,graphics,animation,and text and adjusts content on the basis of user responses is known as _____.

A) cloud application
B) cognitive robotics
C) interactive multimedia
D) adaptive software

Question 65

Role-playing is best defined as a(n):

A) off-the-job training method in which employees learn by observing the performance of experts who serve as role models.
B) type of training method in which employees are primarily taught jobsbeyond their area of expertise.
C) training method in which roles are assigned to participants, who then act out the way they would handle a specific situation.
D) training program aimed at strengthening a particular skill and involves working alongside an experienced person.

Question 66

What advice do experts provide for successfully implementing a computer-assisted training program?

A) Maximize access, speed, and ease of use.
B) Exclude rewards such as money or time off.
C) Do not vary the media-either use audio or video.
D) "Chunk" instruction into segments of 30 minutes or more.

Question 67

The difference between on-the-job and vestibule training is that the latter:

A) takes place on equipment set up in a special area off the job site.
B) teaches the employees skills apart from their area of expertise.
C) involves working alongside an experienced person.
D) uses the computer-based instruction medium.

Question 68

Which of the following is a disadvantage primarily associated with classroom training?

A) It typically brings about a two-way communication that complicates things.
B) It rarely allows the learners to practice what they are learning.
C) The trainees are more prone to make mistakes as they are put to work directly.
D) The learners are less likely to feel involved as it is computer-based.

Question 69

Coaching is best defined as the process in which:

A) supervisors provide guidance and instruction in how to do a job so that it satisfies performance goals.
B) supervisors dictate to employees as to how to increase their productivity.
C) employers criticize employees in public so as to prevent the occurrence of any further lapses.
D) employees complain to the employers regarding the occurrence of any unethical behavior.

Question 70

Interactive multimedia is best defined as:

A) the software that brings together sound, video, graphics, animation, and text and adjusts content on the basis of user response.
B) the medium of providing instructions through instructor-led classes with the aid of texts and videos.
C) the mode of training that allows employees to practice using equipment related to performing particular tasks off the job.
D) the software specifically designed for cross-training that involves teaching employees multiple skills so that they can fill in as needed.

Question 71

Computer-based training that employs the Internet is commonly referred to as _____.

A) mentoring
B) e-learning
C) distance training
D) coaching

Question 72

Which of the following is a reason why employees resist attending basic skills training?

A) Employees are afraid the organization will punish them if they do not have basic skills.
B) Participating in basic skills training program often places the employees' jobs in danger.
C) Employees have to pay for the basic skills training which is quite expensive and laborious.
D) Participating in basic skills training program is not useful in performing modern jobs.

Question 73

Which of the following is true of classroom training?

A) It cannot occur at the workplaceif the organization lacks the time or facilities for formal classes.
B) Regardless of the format and trainer, it can be a relatively expensive way to convey information.
C) Most of the communication travels in one direction-from the lecturer to the audience.
D) In most cases, it allows the learners to practice what they are learning.

Question 74

_____ training takes place in a seminar where one or more speakers lecture on a specific topic.

A) Vestibule
B) Classroom
C) On-the-job
D) Off-the-job

Question 75

Which of the following is the main advantage of classroom training?

A) It typically brings about a two-way communication between the instructor and the trainee.
B) It allows trainees to directly practice what they are learning.
C) A large amount of information can be delivered to the trainees through the Internet.
D) A large quantity of information can be delivered to more than one trainee in a relatively short time.

Question 76

Which of the following is true of computer-based training?

A) Small companies cannot benefit from computer-based training.
B) All forms of computer-based instruction allow employees to work as a team.
C) At a growing number of organizations, classroom training is taking the place of computer-based training.
D) Computer-based instruction has a significant cost advantage over other methods when there are many trainees.

Question 77

Which of the following types of training can be an effective way to provide important information all at one to a large number of people?

A) On-the-job training
B) Vestibule training
C) Cross-training
D) Classroom training

Question 78

Which of the following training techniques would be most suitable for training employees in human relations skills such as communicating,resolving conflicts,and working with people of other races?

A) Role-playing
B) Distance learning
C) Computer-based training
D) Autogenic training

Question 79

The major potential drawback of role-playing is that _____.

A) communication travels in one direction-from the trainer to the trainees
B) it requires a trainer with expertise in conducting it
C) it does not have online formsunlike other kinds of training
D) it is not useful for training in human relations skills such as communicating

Question 80

In the context of coaching an employee,when an employee makes a mistake,the supervisor should:

A) focus primarily on the perceived deficiencies in the employee's character.
B) work with the employee, focusing on solving the problem.
C) call for a meeting and reprimand the concerned employee.
D) authoritatively dictate to the employee as to how he or she is expected to perform.