Question 1

When a supervisor is conducting the training,he or she can benefit from applying:

Accepted Answer

A)  principles of learning. 
B)  code of ethics. 
C)  different leadership styles. 
D)  theories of personality. 
A)  principles of learning. 
B)  code of ethics. 
C)  different leadership styles. 
D)  theories of personality. A

Question 2

Training is best defined as the process of:

Accepted Answer

A)  increasing the skills that will enable employees to better meet the organization's goals. 
B)  making the transition phase after adjournment of a team as smooth as possible. 
C)  developing objectives that specify how each department will support organizational goals. 
D)  planning what to do if the original plans or objectives set by an organization do not work out. 
A)  increasing the skills that will enable employees to better meet the organization's goals. 
B)  making the transition phase after adjournment of a team as smooth as possible. 
C)  developing objectives that specify how each department will support organizational goals. 
D)  planning what to do if the original plans or objectives set by an organization do not work out. A

Question 3

_____ refers to increasing the skills that will enable employees to better meet the organization's goals.

Accepted Answer

A)  Monitoring 
B)  Instructing 
C)  Training 
D)  Managing 
A)  Monitoring 
B)  Instructing 
C)  Training 
D)  Managing C

Question 4

When choosing the type of training to be used,a supervisor should take into account the:

Accepted Answer

A)  qualification of the trainer. 
B)  expense versus the benefits. 
C)  structure of the organization. 
D)  employees' likes and dislikes. 
A)  qualification of the trainer. 
B)  expense versus the benefits. 
C)  structure of the organization. 
D)  employees' likes and dislikes.

Question 5

Which of the following is an advantage closely associated with vestibule training?

Accepted Answer

A)  The employees are less likely to commit errors when put on the job. 
B)  This training mode is less expensive than the on-the-job mode. 
C)  The trainees contribute directly toward increasing the productivity of the firm. 
D)  This form of training is the least time consuming of all the other modes of training. 
A)  The employees are less likely to commit errors when put on the job. 
B)  This training mode is less expensive than the on-the-job mode. 
C)  The trainees contribute directly toward increasing the productivity of the firm. 
D)  This form of training is the least time consuming of all the other modes of training.

Question 6

How can supervisors foster a learning environment by setting a good example?

Accepted Answer

A)  By determining the areas of training that employees will need and schedule the times for them to receive it 
B)  By explaining what a particular department does and how these activities contribute to the organization's goals 
C)  By developing their own knowledge and skills through a variety of means, from reading to attending seminars 
D)  By viewing training as a distraction from the "real work" of the organization, not merely an investment to be evaluated 
A)  By determining the areas of training that employees will need and schedule the times for them to receive it 
B)  By explaining what a particular department does and how these activities contribute to the organization's goals 
C)  By developing their own knowledge and skills through a variety of means, from reading to attending seminars 
D)  By viewing training as a distraction from the "real work" of the organization, not merely an investment to be evaluated

Question 7

In a broader context,life-long learning:

Accepted Answer

A)  does not provide employees with additional knowledge. 
B)  prevents good employees from quitting. 
C)  benefits companies, not the employees. 
D)  makes a labor force more productive. 
A)  does not provide employees with additional knowledge. 
B)  prevents good employees from quitting. 
C)  benefits companies, not the employees. 
D)  makes a labor force more productive.

Question 8

Which of the following is true of the process of coaching?

Accepted Answer

A)  It is similar to simply telling employees what to do. 
B)  It emphasizes learning about employees, then drawing on and developing their talents. 
C)  It is only appropriate for organizations that encourage centralized decision making. 
D)  It is not an ongoing process. 
A)  It is similar to simply telling employees what to do. 
B)  It emphasizes learning about employees, then drawing on and developing their talents. 
C)  It is only appropriate for organizations that encourage centralized decision making. 
D)  It is not an ongoing process.

Question 9

What are the various steps involved in the training process?

Accepted Answer

The process of providing training occurs

Question 10

Which of the following steps completes the training cycleby helping a supervisor identify needs for additional training?

Accepted Answer

A)  Preparation of training modules 
B)  Implementation 
C)  Evaluation 
D)  Establishment of company norms 
A)  Preparation of training modules 
B)  Implementation 
C)  Evaluation 
D)  Establishment of company norms

Question 11

As part of the training program for commercial loan officers,Maria was trained by the training instructors at one of the bank's training institutes for different positions of its operations.These different positions included being a bank teller,a new accounts representative,a loan collector,and an installment loan officer.This is an example of:

Accepted Answer

A)  on-the-job training. 
B)  computer-based training. 
C)  cross-training. 
D)  autogenic training. 
A)  on-the-job training. 
B)  computer-based training. 
C)  cross-training. 
D)  autogenic training.

Question 12

What advice do experts provide for successfully implementing a computer-assisted training program?

Accepted Answer

A)  Maximize access, speed, and ease of use. 
B)  Exclude rewards such as money or time off. 
C)  Do not vary the media-either use audio or video. 
D)  "Chunk" instruction into segments of 30 minutes or more. 
A)  Maximize access, speed, and ease of use. 
B)  Exclude rewards such as money or time off. 
C)  Do not vary the media-either use audio or video. 
D)  "Chunk" instruction into segments of 30 minutes or more.

Question 13

Role-playing is best defined as a(n):

Accepted Answer

A)  off-the-job training method in which employees learn by observing the performance of experts who serve as role models. 
B)  type of training method in which employees are primarily taught jobsbeyond their area of expertise. 
C)  training method in which roles are assigned to participants, who then act out the way they would handle a specific situation. 
D)  training program aimed at strengthening a particular skill and involves working alongside an experienced person. 
A)  off-the-job training method in which employees learn by observing the performance of experts who serve as role models. 
B)  type of training method in which employees are primarily taught jobsbeyond their area of expertise. 
C)  training method in which roles are assigned to participants, who then act out the way they would handle a specific situation. 
D)  training program aimed at strengthening a particular skill and involves working alongside an experienced person.

Question 14

_____ refers to a condition where employees lose the ability to perform work-related functions over time.

Accepted Answer

A)  Dementia 
B)  Alopecia 
C)  Atrophy 
D)  Dystrophy 
A)  Dementia 
B)  Alopecia 
C)  Atrophy 
D)  Dystrophy

Question 15

Which of the following is the first step in the process of providing training to employees?

Accepted Answer

A)  Setting objectives for training 
B)  Deciding who will participate 
C)  Choosing training methods 
D)  Assessing needs for training 
A)  Setting objectives for training 
B)  Deciding who will participate 
C)  Choosing training methods 
D)  Assessing needs for training

Question 16

In addition to the initial information provision,an orientation should involve _____.

Accepted Answer

A)  feedback 
B)  follow-up 
C)  exit interview 
D)  reinforcement 
A)  feedback 
B)  follow-up 
C)  exit interview 
D)  reinforcement

Question 17

On his first day at work,Kevin's supervisor gave him a document with a description of the organization's policies and procedures.His supervisor explained to him the way to use the document to find answers to questions.The document given to Kevin is an example of a(n)_____.

Accepted Answer

A)  employee handbook 
B)  code of ethics 
C)  mission statement 
D)  vision statement 
A)  employee handbook 
B)  code of ethics 
C)  mission statement 
D)  vision statement

Question 18

Which of the following is true of training?

Accepted Answer

A)  The best employees do not usually need any training. 
B)  Training is not a major expense. 
C)  Employee training meets important needs. 
D)  Training cannot improve productivity. 
A)  The best employees do not usually need any training. 
B)  Training is not a major expense. 
C)  Employee training meets important needs. 
D)  Training cannot improve productivity.

Question 19

Which of the following is true of e-learning?

Accepted Answer

A)  It is immediate and up- to-date. 
B)  It changes the focus of training from learner to instructor. 
C)  It cannot be effectively measured in terms of knowledge gain. 
D)  It is more intrusive into daily work duties. 
A)  It is immediate and up- to-date. 
B)  It changes the focus of training from learner to instructor. 
C)  It cannot be effectively measured in terms of knowledge gain. 
D)  It is more intrusive into daily work duties.

Question 20

The next step in the training cycle after choosing the training methods is to:

Accepted Answer

A)  assess training needs. 
B)  evaluate training. 
C)  decide who will participate. 
D)  conduct training. 
A)  assess training needs. 
B)  evaluate training. 
C)  decide who will participate. 
D)  conduct training.

When a supervisor is conducting the training,he or she can benefit from applying:

Training is best defined as the process of:

_____ refers to increasing the skills that will enable employees to better meet the organization's goals.

When choosing the type of training to be used,a supervisor should take into account the:

Which of the following is an advantage closely associated with vestibule training?

How can supervisors foster a learning environment by setting a good example?

In a broader context,life-long learning:

Which of the following is true of the process of coaching?

What are the various steps involved in the training process?

Which of the following steps completes the training cycleby helping a supervisor identify needs for additional training?

What advice do experts provide for successfully implementing a computer-assisted training program?

Role-playing is best defined as a(n):

_____ refers to a condition where employees lose the ability to perform work-related functions over time.

Which of the following is the first step in the process of providing training to employees?

In addition to the initial information provision,an orientation should involve _____.

On his first day at work,Kevin's supervisor gave him a document with a description of the organization's policies and procedures.His supervisor explained to him the way to use the document to find answers to questions.The document given to Kevin is an example of a(n)_____.

Which of the following is true of training?

Which of the following is true of e-learning?

The next step in the training cycle after choosing the training methods is to:

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Appraising Performance

Filters

Exam 16: Providing Orientation and Training

When a supervisor is conducting the training,he or she can benefit from applying:

Training is best defined as the process of:

_____ refers to increasing the skills that will enable employees to better meet the organization's goals.

When choosing the type of training to be used,a supervisor should take into account the:

Which of the following is an advantage closely associated with vestibule training?

How can supervisors foster a learning environment by setting a good example?

In a broader context,life-long learning:

Which of the following is true of the process of coaching?

What are the various steps involved in the training process?

Which of the following steps completes the training cycleby helping a supervisor identify needs for additional training?

What advice do experts provide for successfully implementing a computer-assisted training program?

Role-playing is best defined as a(n):

_____ refers to a condition where employees lose the ability to perform work-related functions over time.

Which of the following is the first step in the process of providing training to employees?

In addition to the initial information provision,an orientation should involve _____.

On his first day at work,Kevin's supervisor gave him a document with a description of the organization's policies and procedures.His supervisor explained to him the way to use the document to find answers to questions.The document given to Kevin is an example of a(n)_____.

Which of the following is true of training?

Which of the following is true of e-learning?

The next step in the training cycle after choosing the training methods is to:

Supervision: Tradition and Contemporary Trends

Ensuring High Quality and Productivity

Groups, Teams, and Powerful Meetings

Corporate Social Responsibility, Ethics, and Sustainability

Managing Diversity

Reaching Goals: Plans and Controls

Organizing and Authority

The Supervisor As Leader

Problem Solving,decision Making,and Creativity

Communication: Theory and Modern Media

Motivating Employees

Problem Employees: Counseling and Discipline

Managing Time and Stress

Managing Conflict and Change

Selecting Employees

Appraising Performance

Filters