Deck 15: Selecting Employees

Question 1

At Core Inc.,the supervisor and the human resources department have decided to recruit people from within the organization for filling up the company's various vacant positions.Which of the following will be most effective in their quest to find the right candidate?

A) Help wanted ads in newspapers
B) Employment agencies
C) Job postings
D) Survey of local colleges

Answer 1

C
Explanation: In this scenario, job postings will be most effective in helping the human resources department and the supervisor find the right candidate. Internal recruitment is conducted in two basic ways: job postings and employee referrals. A job posting is a list of the positions that are vacant in the organization.

Question 2

In the context of external recruitment,_____ seek to match people looking for a job with organizations looking for employees.

A) employment agencies
B) job postings
C) employee referrals
D) journal advertisements

Answer 2

A
Explanation: In the context of external recruitment, employment agencies seek to match people looking for a job with organizations looking for employees. These agencies may be government run, in which case they do not charge for their services, or private.

Question 3

Which of the following is a way of conducting internal recruitment?

A) Job postings
B) Journal advertisements
C) Employment agencies
D) Online job sites

Answer 3

A
Explanation: Internal recruitment is conducted in two basic ways: job postings and employee referrals. A job posting is a list of the positions that are vacant in an organization.

Question 4

Which of the following is least likely to be included in job postings?

A) The job title
B) The salary range
C) The department
D) The organization profile

Question 5

Which of the following is most likely to be an integral part of a job specification?

A) Job title
B) Working conditions
C) Duties involved in the job
D) Educational qualification required for a job

Question 6

A job _____ is a listing of the characteristics of the job-that is,the observable activities required to carry out the job.

A) specification
B) posting
C) description
D) description

Question 7

Job specification is best defined as a listing of:

A) the characteristics of a job, including the job title, duties involved, and working conditions.
B) the characteristics desirable in the person performing a given job, including educational and work background.
C) the motivating features of a specific job that encourages employees to perform well.
D) the procedures to be used by employees when faced with specific ethical situations.

Question 8

A job description is best described as a listing of the:

A) characteristics of a job, including the job title, duties involved, and working conditions.
B) permissible questions related to a particular job that an employer can ask in a job interview.
C) required educational background, physical characteristics, and personal strengths for a job.
D) possible sources of employees, both inside and outside the organization.

Question 9

Recruitment is best defined as the process of:

A) forming a small group whose members share goals and accountability for results.
B) developing the ability of members to work together to achieve common objectives.
C) identifying people interested in holding a particular job or working for the organization.
D) learning about an individual's personal problem and helping him or her in its resolution.

Question 10

The listing for a systems analyst job states that the job requires the analyst to prepare feasibility studies,program specifications for the system(s),and work with the programming staff.This information is most likely to be part of the:

A) job specification.
B) job description.
C) code of ethics.
D) mission statement.

Question 11

Which of the following is true of a supervisor's role in the selection process?

A) A supervisor's role in the selection process does not vary from one organization to another.
B) A supervisor has great latitude in selecting employees in large organizations.
C) A supervisor has to do most of the work in large organizations that have formal procedures.
D) A supervisor works to some extent with a human resources department, in most cases.

Question 12

A job _____ is a listing of the characteristics desirable in the person performing the job.

A) specification
B) posting
C) posting
D) title

Question 13

In the context of job specification,general enduring competences required for carrying out the tasks in the job description refers to the _____ of the person performing the job.

A) knowledge
B) duties
C) abilities
D) personality

Question 14

A _____ is a list of the positions that are vacant in an organization.

A) job description
B) job scope
C) job posting
D) job specification

Question 15

In the context of job specification,knowledge of the person performing a job refers to:

A) proficiency in carrying out the tasks in the job description.
B) information required to perform the tasks in the job description.
C) general enduring capabilities required for carrying out the tasks in the job description.
D) psychological characteristics related to the successful performance of the essential tasks.

Question 16

Which of the following characteristics is least likely to be part of a job specification?

A) Education
B) Experience
C) Knowledge
D) Location

Question 17

Identifying people interested in holding a particular job or working for an organization is known as _____.

A) recruitment
B) placement
C) orientation
D) selection

Question 18

Which of the following is an advantage of recruiting outside an organization?

A) The candidates are familiar with the work environment.
B) The candidates bring in skills that the organization might lack.
C) The expenses involved are comparatively less.
D) The process of recruitment is less time consuming.

Question 19

A written job description typically includes the:

A) title of the job.
B) required educational experience.
C) skills needed to perform the job.
D) personal characteristics of the job candidate.

Question 20

Skills of a person performing a job refer to:

A) proficiency in carrying out the tasks in the job description.
B) the general enduring capabilities required for carrying out tasks.
C) the educational qualification of the person.
D) ethical and moral obligations.

Question 21

In the process of selecting candidates for a job,the first step involves:

A) interviewing the candidates.
B) screening from employment applications and résumés.
C) having the candidates undergo a physical exam.
D) conducting background and reference checks.

Question 22

The halo effect is best defined as the:

A) practice of forming an overall opinion on the basis of one outstanding characteristic.
B) practice of grouping together employees who share common interests.
C) phenomenon where group members lose their individuality and give in to group pressure.
D) act of hiring one's own relative for a job in spite of there being more eligible candidates.

Question 23

In the context of interviewing a candidate,which of the following is true?

A) An interviewer should start off an interview by intimidating the candidates so that they give their best.
B) An interviewer should ideally include questions about the candidate's age, sex, race, and marital status for an inclusive analysis.
C) An interviewer should review the job description and develop a realistic way to describe the job to the candidates.
D) An interviewer should arrange for a structured interview if he or she desires more flexibility and does not want to stick to a standard set of questions.

Question 24

In the context of external recruitment,_____ has become the most popular way to match candidates to jobs.

A) structured recruiting
B) online recruiting
C) employee referral
D) job posting

Question 25

Which of the following is a permissible question that an interviewer can ask a candidate during a job interview?

A) What is the candidate's maiden name?
B) Has the candidate ever changed his or her name?
C) What is the candidate's preferred courtesy title?
D) Has the candidate ever worked under another name?

Question 26

What is the objective of screening in the selection process?

A) To narrow the search for an employee by assessing each candidate's interpersonal and communication skills
B) To see whether employees have the necessary skills to perform the job efficiently
C) To learn details about the information a candidate has provided on the application or résumé
D) To narrow the pool of applicants to the number that a supervisor wants to interview for a job

Question 27

In the process of selecting a candidate for a job,the _____ is most likely to do the initial screening.

A) supervisor
B) human resources department
C) line manager
D) disciplinary committee

Question 28

Which of the following is an example of a closed-ended question?

A) Will you be comfortable working the night shift?
B) How would your past job experience be relevant in this job?
C) What is your strategy to keep focused on your work?
D) Why is this job so important to you?

Question 29

What is the objective of interviewing in the selection process?

A) To narrow the pool of applicants to the number that a supervisor wants to interview for a job
B) To learn details about the information a candidate has provided on the application or résumé
C) To see whether employees have the necessary skills to perform the job efficiently
D) To compare the applications or résumés of candidates with the job description prepared by the supervisor

Question 30

In the process of selecting a candidate for a job,the _____ is most likely to make the final decision.

A) supervisor
B) human resources department
C) line manager
D) disciplinary committee

Question 31

An interview based on questions an interviewer has prepared in advance is most accurately referred to as a(n):

A) non-standardized interview.
B) semi-structured interview.
C) unstructured interview.
D) structured interview.

Question 32

An interviewer should begin the interviewing process by:

A) making the candidate feel comfortable.
B) asking about background, qualifications, goals, and expectations.
C) recording impressions of the candidate.
D) preparing the content and conditions of the interview.

Question 33

Which of the following is an example of an open-ended question?

A) Would you prefer working from home?
B) What are your views on corporate social responsibility?
C) Would you have a problem working under a woman supervisor?
D) Which shift would you prefer to work?

Question 34

In the selection process,which of the following is the next step after screening employment applications and résumés?

A) Interviewing the candidates
B) Administering employment tests
C) Having the candidates undergo a physical exam
D) Conducting background and reference checks

Question 35

In the interviewing process,once an interviewer prepares content and conditions of an interview,he or she should:

A) record impressions of the candidate.
B) make the candidate feel comfortable.
C) ask about background, qualifications, goals, and expectations.
D) administer employment tests.

Question 36

The difference between an open-ended question and a closed-ended one is that the latter:

A) allows the employer to ask information about a conviction.
B) requires a comparatively broad and more inclusive response.
C) often leads to the halo effect.
D) requires a simple answer, such as yes or no.

Question 37

Which of the following is true of the selection process?

A) Usually a supervisor does the initial screening of the selection process.
B) Many organizations use computer technology to make this process more efficient.
C) The human resources department makes the final decision in the selection process.
D) The selection process allows a firm to attract a large pool of candidates to apply for a job.

Question 38

Once an organization has identified candidates for a job,it begins the _____ process.

A) organizing
B) planning
C) selection
D) control

Question 39

Which of the following sources of external recruitment is most likely to be beneficial for an organization that lacks the time or expertise to carry out an effective recruiting effort?

A) Employment agencies
B) Job postings
C) Employee referrals
D) Print publications

Question 40

Which of the following is an advantage associated with an unstructured interview?

A) It makes sure that each interview covers the same material.
B) It gives more flexibility to the interviewer.
C) It allows the interviewer to ask impermissible questions.
D) It allows the interviewer to have a list of questions prepared in advance.

Question 41

A(n)_____ question is one that gives the person responding broad control over the response.

A) structured
B) closed-ended
C) unstructured
D) open-ended

Question 42

An interview in which the interviewer has no list of questions prepared in advance but asks questions on the basis of the applicant's responses is referred to as a(n)_____ interview.

A) structured
B) unstructured
C) semi-structured
D) non-standardized

Question 43

_____ questions tend to be more useful in interviewing,because they lead a candidate to provide more information.

A) Structured
B) Closed-ended
C) Unstructured
D) Open-ended

Question 44

In the context of administering employment tests,a psychomotor test:

A) identifies various personality traits.
B) measures an applicant's ability to learn skills related to the job.
C) measures a person's strength, dexterity, and coordination.
D) determines whether an applicant has the skills needed to perform a job.

Question 45

Which of the following is an example of a proficiency test?

A) A word-processing test for a secretarial position
B) A dexterity test for a position in the assembly line
C) A test measuring a job applicant's physical strength
D) A legalized drug use test at nonunion companies

Question 46

A test that measures an applicant's ability to learn skills related to a job is known as a(n)_____ test.

A) intelligence
B) aptitude
C) psychomotor
D) proficiency

Question 47

The factor that differentiates interpersonal interview style from professional interview style is that the latter:

A) is informal in nature.
B) focuses primarily on the information pertinent to the job itself.
C) does not enable a candidate to build rapport with an interviewer.
D) enables an interviewer to gain more information about a candidate.

Question 48

Which of the following is true of open-ended questions?

A) They are seldom used by supervisors when interviewing job candidates.
B) They lead a candidate to provide more information.
C) They require a simple answer, such as yes or no.
D) They tend to be less useful in interviewing than closed-ended questions.

Question 49

Which of the following questions during an interview violate antidiscrimination laws?

A) Why do you want to work for our company?
B) Are you planning to have any children?
C) How do you plan to continue developing yourself?
D) Are you a leader? Explain.

Question 50

A(n)_____ interview style is informal in nature and signals that the supervisor is interested in getting to know the candidate both as a prospective employee and an individual.

A) interpersonal
B) professional
C) authoritative
D) laissez-faire

Question 51

A(n)_____ interview style tends to be formal in nature and focuses primarily on the information pertinent to the job itself.

A) interpersonal
B) professional
C) democratic
D) laissez-faire

Question 52

In the interviewing process,after making the candidate comfortable,an interviewer should begin by:

A) asking general questions about the candidate's background and qualifications.
B) telling the candidate what to expect regarding the organization's decision about the job.
C) jotting down notes of his or her impressions about the candidate.
D) asking questions about the candidate's age, race, marital status, and religion.

Question 53

Which of the following is true of closed-ended questions?

A) They lead a candidate to provide more information.
B) They tend to be more useful in interviewing than open-ended questions.
C) They lead to answers that are usually not clear or specific enough.
D) They require a simple answer, such as yes or no.

Question 54

Which of the following questions can be asked by an interviewer during the interviewing process?

A) What nationality is that name?
B) What are your strengths and weaknesses?
C) How long do you plan to work before retiring?
D) Are you planning to have any children?

Question 55

The practice of forming an overall opinion on the basis of one outstanding characteristic is referred to as _____.

A) halo effect
B) cognitive dissonance
C) placebo effect
D) ethnocentrism

Question 56

Which of the following statements accurately differentiates structured interviews from unstructured interviews?

A) Structured interviews are formal in nature, whereas unstructured interviews are informal in nature.
B) Unstructured interviews give an interviewer more flexibility than structured interviews.
C) Unlike structured interviews, unstructured interviews cover the same material with each candidate.
D) Structured interviews use open-ended questions, whereas unstructured interviews use closed-ended questions.

Question 57

A test that measures whether a person has the skills needed to perform a job is called a(n):

A) psychomotor test.
B) aptitude test.
C) proficiency test.
D) personality test.

Question 58

In a structured interview,an interviewer:

A) covers the same material with each candidate.
B) has no list of questions prepared in advance.
C) has more flexibility in the choice of questions.
D) can ask only open-ended questions.

Question 59

What is the objective of administering employment tests in the selection process?

A) To narrow the pool of applicants to the number that a supervisor wants to interview for a job
B) To learn details about the information a candidate has provided on the application or résumé
C) To see whether employees have the necessary skills to perform the job efficiently
D) To compare the applications or résumés of candidates with the job description prepared by a supervisor

Question 60

A(n)_____ question is one that requires a simple answer,such as yes or no.

A) structured
B) closed-ended
C) unstructured
D) open-ended

Question 61

The employment tests used by supervisors should be reviewed by the human resources department to ensure that they:

A) are not discriminatory.
B) identify candidates with emotional disabilities.
C) have used closed-ended questions.
D) can screen out applicants based on age.

Question 62

Since Congress passed the _____ Act,experts have advised that employers request a physical exam only after a job offer is made.

A) Age Discrimination in Employment
B) Americans with Disabilities
C) Pregnancy Discrimination
D) Civil Rights

Question 63

Which of the following is true of background checks conducted during the selection process?

A) Background checks give a potential employer unlimited access to a candidate's personal information.
B) Often a background check will yield only that an applicant did in fact hold the stated position during the dates indicated.
C) Since previous employers are cautious about what they disclose, a telephone call to a former supervisor is less fruitful than a written request for information.
D) There are no laws limiting the types of information available to potential employers through background checks.

Question 64

A basic way to verify that the information on a job application or résumé is correct is to _____.

A) administer employment tests
B) interview candidates
C) check references
D) record impressions

Question 65

Which of the following is least likely to be a benefit of requesting a physical examination after making a job offer?

A) It helps the organization determine whether the person is physically able to fulfill job requirements.
B) It reduces the risk that someone will sue the company for refusing to hire him or her because of a disability.
C) It helps to determine whether the person is eligible for any life, health, and disability insurance that the company offers as benefits.
D) It allows an organization to legally deny employment to a disabled person who is capable of performing the essential functions of the job.

Question 66

In the context of conducting background and reference checks,teachers or professors who can describe an applicant's performance in school are considered _____ references.

A) professional
B) employment
C) personal
D) academic

Question 67

In the selection process,which of the following usually takes place after making a job offer?

A) Reference checks
B) Psychomotor tests
C) Physical examinations
D) Structured interviews

Question 68

In the context of conducting background and reference checks,former managers who can verify an applicant's work history are considered _____ references.

A) specialized
B) employment
C) personal
D) academic

Question 69

Which of the following is true of making the selection decision?

A) The final decision of whom to hire is usually up to the human resources department.
B) Typically, only one person will survive all the preceding steps of the screening process.
C) The Americans with Disabilities Act requires that employers request a physical exam before making the selection decision.
D) In practice, hiring decisions often reflect a variety of issues, including a supervisor's comfort level.

Question 70

Which of the following is an example of an employment reference?

A) Reference provided by former supervisors verifying an applicant's work history
B) Reference provided by professors regarding an applicant's performance in school
C) Reference provided by former colleagues verifying an applicant's character
D) Reference provided by friends substantiating an applicant's job performance

Question 71

Which of the following is true of requesting a physical examination during the selection process?

A) In the past, organizations have not required that job candidates pass a physical examination.
B) Since Congress passed the Americans with Disabilities Act, experts have advised that employers request a physical exam before a job offer is made.
C) Physical examination does not help determine whether the person is eligible for any life, health, and disability insurance that the company offers as benefits.
D) Most organizations will want the human resources department to handle the exams and the issue of how to accommodate employees with disabilities.

Question 72

In the context of conducting background and reference checks,people who will vouch for an applicant's character are considered _____ references.

A) professional
B) employment
C) personal
D) academic

Question 73

Which of the following is true of administering employment tests?

A) This is the first step in the selection process that narrows the pool of applicants.
B) Its objective is to see whether the supervisor and employee are comfortable with each other.
C) Usually the top management of an organization handles the testing of applicants.
D) Personality tests can pose a problem if they identify candidates with mental disabilities.

Question 74

The last stage of the selection process involves:

A) conducting employment tests.
B) conducting physical examinations.
C) interviewing the job candidates.
D) making the selection decision.

Question 75

Which of the following is an example of an academic reference?

A) Reference provided by former employers verifying an applicant's work history
B) Reference provided by professors regarding an applicant's performance in school
C) Reference provided by former colleagues verifying an applicant's character
D) Reference provided by friends substantiating an applicant's job performance

Question 76

The Rehabilitation Act of 1973:

A) prohibits employers from discriminating on the basis of age against people over 40 years old, provided the job does not involve much physical activity.
B) makes it illegal to refuse a job to a disabled person because of the disability, if the disability does not interfere with the person's ability to do the job.
C) makes it unlawful to discriminate on the basis of pregnancy, childbirth, or related medical conditions.
D) protects disabled veterans and veterans of the Vietnam War and requires federal contractors to make special efforts to recruit these people.

Question 77

Plans designed to increase opportunities for groups that have traditionally been discriminated against are referred to as:

A) ethnocracy plans.
B) civil rights.
C) affirmative action.
D) diversity promotion.

Question 78

The federal government agency that is in charge of enforcing Title VII of the Civil Rights Act of 1964 is the:

A) Equal Employment Opportunity Commission.
B) U.S. Department of Labor.
C) Affirmative Action Association.
D) Immigration Agency.

Question 79

Under _____,employers may not discriminate on the basis of race,color,religion,sex,or national origin in recruiting,hiring,paying,firing,or laying off employees,or in any other employment practices.

A) Title VII of the Civil Rights Act of 1964
B) the Age Discrimination in Employment Act of 1967
C) the Genetic Information Nondiscrimination Act of 2008
D) Title IV of the Rehabilitation Act of 1973

Question 80

Since Congress passed the Americans with Disabilities Act,experts have advised that employers request a physical exam only:

A) before a job offer is made.
B) before the formal interview.
C) after a job offer is made.
D) during the screening process.