Deck 13: Managing Time and Stress

Question 1

Joe worked as the night manager of a large grocery store.He always seemed to have difficulty finding enough time to do all of his work.Hence,he decided to try a better plan by recording the activities that must take place at a set time,prioritizing those activities,scheduling the most challenging and important activities during his most productive times,and scheduling some free time to think and possibly do some less important tasks.Joe is preparing:

A) a to-do list.
B) biofeedback information.
C) a progress report.
D) a time log.

Answer 1

A
Explanation: The given scenario describes Joe preparing a to-do list. Many people find it helpful to spend a few minutes at the end of each week writing a list of things to do-what they must accomplish during the next week.

Question 2

Ryan works for Galaxy Commuters Inc.He is currently engaged in an activity that requires him to ask himself how much time he spent on important activities and how much time he spent on activities that did not need to get done.Which of the following best describes what Ryan is doing?

A) Ryan is reviewing his time log.
B) Ryan is filling up his time log.
C) Ryan is creating a time log.
D) Ryan is implementing his time log.

Answer 2

A
Explanation: Ryan is reviewing his time log. After you have kept a time log for at least one typical week, review your log. Ask yourself the following questions: How much time did I spend on important activities? How much time did I spend on activities that did not need to get done? How much time did I spend on activities that someone else could have done (perhaps with some training)? What important jobs did I not get around to finishing?

Question 3

Which of the following statements accurately brings out the difference between a time log and a to-do list?

A) A time log is used for recording all levels of jobs, whereas a to-do list is used for recording only important or top priority jobs.
B) A time log is used exclusively by employees, whereas a to-do list is used by supervisors.
C) A time log is a record that can be filled up only once a week, whereas a to-do list can be filled up at any time of the day.
D) A time log is a record of the activities one actually did, whereas a to-do list records activities that one has to do in the future.

Answer 3

D
Explanation: A time log is a record of the activities you actually did, but a to-do list records activities that you have to do in the future.

Question 4

Time management is the practice of:

A) focusing on only those activities that get the best results.
B) controlling the way you use time.
C) ensuring that only the most essential things are done.
D) recording all of one's activities.

Question 5

Which of the following activities is likely to follow immediately after you record all the activities that must occur at a set time?

A) Scheduling the most challenging and important activities for the times of day when you are at your best
B) Finding time for your remaining A-level activities
C) Learning to use the calendar or scheduling tools built into your computer operating system
D) Scheduling time solely for doing, not for thinking alone

Question 6

Rafael has the following activities to finish.Among them,which activity falls under the category of A-level activity?

A) Meeting his grandmother next weekend
B) Filling out paperwork by the end of next month
C) Writing a blogpost about his recent adventure
D) Assigning work to his new employees

Question 7

Who among the following is most likely to be an efficient supervisor?

A) Diana, supervisor at Yellow Umbrella LLC, who uses an appointment calendar to keep track of her schedule
B) Matthew, supervisor at RMC Co., who gets all the information he needs after he starts on a project
C) Sarah, supervisor at NeonShine Corp., who works very hard but would be hard-pressed to say what she accomplished
D) Stefan, supervisor at Delta Works Inc., who is learning the importance of time logs

Question 8

Which of the following is a way in which a supervisor can manage time during a meeting?

A) By bringing along some reading material if meetings tend to start late
B) By engaging in other discussions when the formal meeting gets under way
C) By slowly drifting into the room so as not to disturb others
D) By devoting time to chatting with colleagues while waiting for latecomers

Question 9

Which of the following is a common time waster that plagues supervisors?

A) Learning how to say no
B) Supervising every detail of employees' work
C) Updating time log every half-hour
D) Reserving a certain time of day for meetings

Question 10

Choose the most common time waster from the following.

A) Scheduled visitors
B) Regular meditation
C) Perfectionism
D) Ability to say no

Question 11

In prioritizing activities for a to-do list,the _____ activities are those that are important but can be postponed if necessary.

A) A-level
B) B-level
C) C-level
D) D-level

Question 12

A(n)_____ can be best defined as a record of what activities a person is doing hour by hour throughout the day.

A) activities log
B) progress report
C) activities record
D) time log

Question 13

Naina has the following activities to be done.Identify the activity that falls under the category of C-level activity.

A) Finishing up a report before the weekend
B) Writing an agenda for the next day's team meeting
C) Planning a surprise party for her cousin's birthday next month
D) Filling out paperwork by the end of next week

Question 14

Rhea works as a supervisor at Network Constructions.After regularly updating her time log for a week,she notices that she could not finish most of her important jobs which she had scheduled for the week.She realized that this was because she spent most of her time on activities that perhaps someone else could have done with some training.Which of the following most probably helped Rhea realize these facts?

A) Setting up her time log
B) Reviewing her time log
C) Updating her time log
D) Implementing her time log

Question 15

Which of the following falls under the category of B-level activity?

A) John has a report to be finished in the next three hours.
B) Maria has a report to be done in the next five hours.
C) Sheila has to fill her personal diary.
D) Max has to fill his blog for his alumni association.

Question 16

Your boss is completing a sheet of paper that has the date at the top with four columns below with the headings,"Time," "Activity," "Others Involved," and "Location." Your boss is filling up a:

A) pink slip.
B) time log.
C) wellness program evaluation form.
D) biofeedback form.

Question 17

Matilda records her activities,hour by hour,throughout the school day.This practice best describes a person who:

A) is going to have burnout.
B) has a Type A personality.
C) maintains a time log.
D) keeps an activities log.

Question 18

Identify the correct statement about time management.

A) Getting an average amount of work done is a good way to impress higher-level management.
B) Almost all the people who know how to manage time get organized in quite the same way.
C) A time log should be reviewed after it has been kept for at least one typical day.
D) A time log should be updated each half-hour during the day.

Question 19

Schedule time for thinking,not solely for doing,as creative processes require time for:

A) recognition.
B) reflection.
C) listing.
D) recalling.

Question 20

In order to be an efficient supervisor,it is essential to tackle the _____ jobs first.

A) easiest
B) challenging
C) important
D) moderate

Question 21

Gina has a meeting scheduled for an hour during which she needs to find a solution for the problem at hand.If the problem cannot be solved in the time allotted,which of the following should Gina follow to achieve her goal?

A) Schedule a follow-up meeting.
B) Set a starting time but no ending time for the meeting.
C) Start later than the expected starting time.
D) Discourage any sort of diversion or interruption even if it requires being rude.

Question 22

Identify the statement that is true of procrastination.

A) It helps to feel better for a few minutes while avoiding doing something unpleasant.
B) Projects should be divided into smaller segments in order to avoid the desire to stall.
C) Checking instant-messaging programs intermittently takes nervousness away from work.
D) Ending in the middle of a paragraph makes starting again less intimidating.

Question 23

A supervisor answers a call while he is in a meeting.He explains to the caller that he cannot give the call the attention it deserves at that time and schedules a convenient time to call back.However,the telephone call will become the supervisor's top priority if the person calling is a(n):

A) HR personnel.
B) subordinate.
C) colleague.
D) customer.

Question 24

Identify the factor involving an organization's work design that can contribute to work-related stress.

A) Poor social environment
B) Poor communication
C) Lack of support from supervisor
D) Hectic pace

Question 25

To control your use of time,you must be able to say no when appropriate to people who approach you with new tasks. Which of the following tips is most appropriate?

A) Ask the person not to bother you as you are busy.
B) Go according to your supervisor or colleague's timetable.
C) Remind the person that he or she must learn to manage time properly.
D) Put a time limit on your participation.

Question 26

Which of the following is a common reason why supervisors resist delegating work?

A) They cannot set aside some time to list and review all their tasks.
B) They believe only they can really do the job right.
C) They find that all the activities and associated paperwork are always necessary.
D) They cannot identify any activity that their employees can be trained to handle.

Question 27

Stuart had an open door policy for his employees and their problems.However,he was also aware of how this policy could be abused to waste time.Therefore,when one of his employees came to him to discuss her recent European vacation,Stuart should respond by:

A) listening attentively.
B) calling a departmental meeting to hear about this topic.
C) saying that they could have lunch together so that they can talk about it.
D) asking her to write about it and submit it to the company's weekly newsletter.

Question 28

Perfectionism often underlies the:

A) failure to delegate work.
B) job being done more efficiently in terms of a person's cost and availability.
C) inability to say no.
D) need for an effective stress management technique.

Question 29

If a supervisor is interrupted by an employee with a problem,and the supervisor views the employee's problem as not urgent,then he or she should:

A) call a departmental meeting to find out what the problem is.
B) schedule a meeting with the employee at a later time.
C) listen attentively to the employee anyway.
D) avoid that employee.

Question 30

The process of putting off what needs to be done is termed:

A) procrastination.
B) laziness.
C) prejudice.
D) indifference.

Question 31

The body's response to coping with environmental demands such as change,frustration,uncertainty,danger,or discomfort is known as:

A) natural selection.
B) stress.
C) biofeedback.
D) metabolism.

Question 32

Which of the following is the attitude that stands in the way of appropriate delegating?

A) Employees believing they can do a job more efficiently in terms of cost and availability
B) Supervisors believing that they have taken on too much work
C) Supervisors believing only they can really do the job right
D) Employees identifying activities that they have been trained to handle

Question 33

Which of the following is the best way to control time wasters?

A) The best cure for procrastination is to force yourself to jump in.
B) A to-do list should be filled up every hour of the day and week.
C) The best way to manage paperwork is to look into each item at least thrice.
D) Since employees are part of organizations, their visits cannot be categorized as unscheduled.

Question 34

Which of the following can be best described as a time waster because it leads people to spend their time on low-priority activities while they avoid the higher priorities?

A) Procrastination
B) Burnout
C) Perfectionism
D) Biofeedback

Question 35

During a meeting,when a problem cannot be solved in the allotted time,which of the following is the best practice to be undertaken by a supervisor?

A) Updating the time log
B) Scheduling a follow-up meeting
C) Creating a to-do list
D) Setting a reminder

Question 36

Which of the following is a strategy that employees should take up for efficient e-mail management?

A) Reading all messages completely as and when they are received
B) Reading and replying to all the messages as and when they arrive
C) Refraining from sorting messages into folders so they can be referred to later
D) Responding to every message as and when they arrive

Question 37

An efficient way to respond to a memo is to:

A) handle each item in the memo only once.
B) take it home since interruptions will not occur there.
C) ignore it until it actually needs to be answered.
D) write a brief response across the top and return it to the sender.

Question 38

Bob is a newly-appointed manager who has difficulty in maintaining the time wisely during group meetings.Which of the following will help him do a better job?

A) Ensuring the meeting starts only after everyone has arrived
B) Making sure there is no ending time for the meeting
C) Reminding participants politely about the subject at hand if the discussion veers off course
D) Scheduling the meeting for a later date when everyone is relatively free

Question 39

Identify the true statement about controlling time wasters.

A) A supervisor cannot ask to be taken off the distribution list when he or she receives an internal company report even if it provides little useful information.
B) Although high standards can inspire high performance, perfectionism can make people afraid to try at all.
C) The inability to say no and perfectionism are time savers that allow supervisors to fully use their time.
D) If your own supervisor asks you to take on an urgent new task, the best way out is to politely refuse since it would clash with your other priorities.

Question 40

In the context of the most common time wasters,the attempt to do things thoroughly and precisely is termed:

A) delegation.
B) procrastination.
C) perfectionism.
D) time management.

Question 41

Femi,a twenty-year-old,has the habit of moving,walking,and eating rapidly.Her parents admire her because they see her as thriving on her approach to life.With which type of personality is Femi's behavior patterns most closely associated?

A) Type X personality
B) Type Y personality
C) Type A personality
D) Type B personality

Question 42

Employees tend to perform best when they are experiencing a _____ degree of stress.

A) negligible
B) low
C) moderate
D) high

Question 43

Which is the job factor involving an organization's work design that is linked to stress?

A) Lack of control
B) Inflexibility regarding personal needs
C) Violence
D) Poor communication

Question 44

Which of the following is a cause of stress due to management issues in a job?

A) Poor communication
B) Infrequent rest breaks
C) Poor ergonomics
D) Meaningless tasks

Question 45

Which of the following is a cause of stress linked to the workplace involving the organization's work design?

A) Poor social environment
B) Discrimination
C) Lack of support from supervisor
D) Long work hours

Question 46

Which of the following is a cause of stress due to management issues in a job?

A) Vague or conflicting expectations
B) Shift work
C) Poor social environment
D) Noise

Question 47

Which of the following is a cause of stress linked to the workplace involving the organization's management?

A) Crowding
B) Heavy workload
C) Meaningless tasks
D) Job insecurity

Question 48

Feeling impatient when others talk about something that is not of interest you is a behavior pattern typically associated with Type _____ personality.

A) X
B) Y
C) A
D) B

Question 49

Identify the factor involving an organization's management that can contribute to work-related stress.

A) Noise
B) Discrimination
C) Verbal abuse
D) Infrequent rest breaks

Question 50

Identify the fact about consequence of stress.

A) Jobs billed as exciting are those that are likely to be least stressful.
B) A critical manager is a source of positive stress.
C) Sources of stress may make employees prone to accidents.
D) Job performance is best when the amount of stress is low.

Question 51

Feeling unable to relax or stop working is a behavior pattern typically associated with Type _____ personality.

A) X
B) Y
C) A
D) B

Question 52

People with Type _____ personality usually do two or three things at the same time.

A) A
B) B
C) X
D) Y

Question 53

Taking a relaxed but active approach to life is a behavior pattern typically associated with Type _____ personality.

A) X
B) Y
C) A
D) B

Question 54

Personality traits that describe someone who has varied interests are known as a:

A) Type X personality.
B) Type Y personality.
C) Type B personality.
D) Type A personality.

Question 55

People with Type _____ personality feel impatient with people who move slower than them.

A) A
B) B
C) X
D) Y

Question 56

Pick from the following the factor involving an organization's management that can contribute to work-related stress.

A) Noise
B) Rapid, expected changes
C) Verbal abuse
D) Infrequent rest breaks

Question 57

Which personality type tries to get more and more done in less and less time?

A) Type B personality
B) Type A personality
C) Type Y personality
D) Type X personality

Question 58

Which of the following is a cause of stress due to work environment issues in a job?

A) Lack of employee empowerment
B) Shift work
C) Crowding
D) Discrimination

Question 59

Which is the job factor involving an organization's work environment that is linked to stress?

A) Vague or conflicting expectations
B) Heavy workload
C) Verbal abuse
D) Infrequent rest breaks

Question 60

Which of the following is a cause of stress linked to the workplace involving the organization's work environment?

A) Job insecurity
B) Vague or conflicting expectations
C) Poor ergonomics
D) Hectic pace

Question 61

Which of the following signifies that an employee has entered the first stage of burnout?

A) The employee feels emotionally exhausted.
B) The employee's perceptions of others become calloused.
C) The employee wants to unwind and feels like going for a vacation.
D) The employee loses motivation to work for the organization.

Question 62

Sharon is under a lot of work stress which has started to affect her work performance.She also feels that she is incapable of getting her job done satisfactorily.Sharon is dealing with:

A) procrastination.
B) biofeedback.
C) burnout.
D) perfectionism.

Question 63

The inability to function effectively as a result of ongoing stress is called:

A) alienation.
B) panic attack.
C) burnout.
D) boredom.

Question 64

_____ stressors are best defined as stressors that impede an individual's ability to perform.

A) Adrenaline
B) Inhibition
C) Hindrance
D) Challenge

Question 65

From the following,choose the basic approach that supervisors can take to reduce stress in the workplace.

A) Negative tone of messages
B) Infrequent breaks
C) Minimal tolerance of harassment and discrimination
D) Supervision consistent with organization's values

Question 66

In order to reduce stress in the workplace,which is a basic approach that supervisors can take?

A) Control over pace of work
B) Rigid work schedules
C) Unpredictable schedules
D) Minimal interaction with co-workers

Question 67

Identify the final stage of burnout.

A) The employee engages in tardiness at work.
B) The employee turns to alcohol or drug abuse.
C) The employee criticizes his or her supervisor and colleagues.
D) The employee views his or her effectiveness negatively.

Question 68

Which of the following is the second stage of burnout?

A) The employee typically cannot make decisions.
B) The employee's perceptions of others become calloused.
C) The employee criticizes himself or herself excessively for mistakes made.
D) The employee views his or her effectiveness adequately.

Question 69

Choose the fact about personal stress management.

A) Meditation effectively relaxes a person only when practiced as a religious exercise.
B) Time management is a technique that helps in overcoming stress on a personal level.
C) A thought like "The competition is tough these days, but we each can contribute to helping this company please its customers" shows negative personal attitude.
D) The psychological changes in response to stress are known as the fight-or-flight syndrome.

Question 70

Changing the statement,"I'll never get the hang of this job" to "This job is difficult,but I'll learn how to do it better" is an example of:

A) procrastination.
B) biofeedback.
C) a positive attitude.
D) perfectionism.

Question 71

Which of the following is a basic approach that supervisors can take to reduce stress in the workplace?

A) Assign a single, complex task
B) Give employees total control over decisions and work processes
C) Make fixed policies and procedures
D) Clearly define roles and responsibilities

Question 72

Choose the characteristic of stress.

A) Stress always has a negative influence on an employee's productivity.
B) Hindrance stressors may arise from non-work sources.
C) Excessive workload and organizational politics are challenge stressors.
D) Weight-training and running act like hindrance stressors.

Question 73

Which of the following is a possible sign of stress?

A) Feeling tensed and moody
B) Taking decisions easily
C) Showing indifference toward criticism
D) Feeling relaxed and engaging in tardiness

Question 74

Identify the basic approach that supervisors can take to reduce stress in the workplace.

A) Praising employees for average performance
B) Protecting employees from emotional stressors
C) Letting employees stay away from decision making
D) Giving employees chances to use skills

Question 75

Richa,a supervisor at Unicorn TechSolutions Corp.,sets aside a few hours every day for focusing on a symbol.This daily routine helps her relax and unwind from work-related stress.Which of the following best refers to Richa's daily routine?

A) Biofeedback
B) Burnout
C) Procrastination
D) Meditation

Question 76

_____ stressors can be best defined as stressors that are viewed by individuals as opportunities to grow and develop.

A) Adrenaline
B) Hindrance
C) Adventure
D) Challenge

Question 77

How can supervisors minimize organizational stressors?

A) By letting employees participate in decision making
B) By showing too much concern for employees' well-being
C) By checking up on every detail of an employee's work
D) By intimating the fight-or-flight syndrome in employees

Question 78

In its general form,_____ is a practice of focusing your thoughts on something other than day-to-day concerns.

A) biofeedback
B) meditation
C) procrastination
D) burnout

Question 79

Developing an awareness of bodily functions in order to control them is called:

A) biofeedback.
B) stress management.
C) time management.
D) burnout.

Question 80

_____ often involves discussing and processing current life stressors in a confidential manner.

A) Biofeedback
B) Meditation
C) Psychotherapy
D) Procrastination