Deck 8: Project Quality Management

Question 1

Quality is a lower priority than project scope,time,and cost.

Answer 1

False

Question 2

Understanding which variables affect outcome is a very important part of quality planning.

Answer 2

True

Question 3

It is important to clarify what functions and features the system must perform,and what functions and features are optional.

Answer 3

True

Question 4

Quality planning implies the ability to anticipate situations and prepare actions that bring about the desired outcome.

Question 5

Control charts are one tool used in the analyze phase of the DMAIC process.

Question 6

The quality planning process involves taking responsibility for quality throughout the project's life cycle.

Question 7

Continuous quality improvement is not a goal of quality assurance.

Question 8

In a Pareto chart,the variables described by the histogram are ordered chronologically.

Question 9

Project managers are ultimately responsible for quality management on their projects.

Question 10

Most information technology products can reach 100 percent reliability.

Question 11

Only in-house auditors can perform quality audits.

Question 12

Most people simply accept poor quality from many information technology products.

Question 13

To obtain valid statistics,it is important to study every member of a population.

Question 14

Using Six Sigma principles is an organization-wide commitment.

Question 15

Design of experiments cannot be applied to project management issues such as cost and schedule trade-offs.

Question 16

All of the Six Sigma principles are brand new.

Question 17

The majority of people in the United States use the Internet.

Question 18

Organizational policies related to quality,the particular project's scope statement and product descriptions,and related standards and regulations are all important input to the quality assurance process.

Question 19

If products are accepted,they are considered to be validated deliverables.

Question 20

When an information system does not function correctly,it is generally a slight inconvenience.

Question 21

ISO 9000 provides minimum requirements needed for an organization to meet its quality certification standards.

Question 22

Integration testing replaces the other forms of testing with a single comprehensive test.

Question 23

____ includes identifying which quality standards are relevant to the project and how to satisfy those standards.

A)Performing quality assurance
B)Performing quality control
C)Checking quality
D)Planning quality

Question 24

The main outputs of ____ are a quality management plan,quality metrics,quality checklists,a process improvement plan,and project document updates.

A)quality control
B)quality planning
C)quality assurance
D)quality certification

Question 25

The ____ ultimately decides if quality is acceptable.

A)project team
B)CEO
C)project manager
D)customer

Question 26

The term sigma means median.

Question 27

It took only ____ years for 50 million people to use the Internet compared to 25 years for 50 million people to use telephones.

A)three
B)five
C)seven
D)nine

Question 28

____ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.

A)Performing quality assurance
B)Performing quality control
C)Checking quality
D)Planning quality

Question 29

____ is the degree to which a system performs its intended function.

A)Reliability
B)Performance
C)Maintainability
D)Functionality

Question 30

The ____ process is often associated with the technical tools and techniques of quality management,such as Pareto charts,quality control charts,and statistical sampling.

A)quality planning
B)quality certification
C)quality assurance
D)quality control

Question 31

DeMarco and Lister found direct correlationsbetween productivity and programming language,years of experience,and salary.

Question 32

Expectations can vary based on an organization's culture or geographic region.

Question 33

____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.

A)Performing quality assurance
B)Performing quality control
C)Checking quality
D)Planning quality

Question 34

Modern quality management requires customer satisfaction,prefers prevention to inspection,and recognizes management responsibility for quality.

Question 35

Minimizing defects does not matter if an organization is making a product that no one wants to buy.

Question 36

Testing needs to be done during almost every phase of the systems development life cycle.

Question 37

In TQC,product quality is less important than production rates,and workers are not allowed to stop production whenever a quality problem occurs.

Question 38

____ means the project's processes and products meet written specifications.

A)Conformance to requirements
B)Fitness for use
C)Quality conformance
D)Documentation matching

Question 39

Project quality management involves ____ main processes.

A)two
B)three
C)four
D)five

Question 40

Many quality experts believe the main cause of quality problems is the lack of leadership.

Question 41

____ is action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations.

A)A process adjustment
B)Rework
C)An acceptance decision
D)Auditing

Question 42

____determine(s)if the products or services produced as part of the project will be accepted or rejected.

A)Process adjustments
B)Rework
C)Acceptance decisions
D)Auditing

Question 43

____ involves choosing part of a population of interest for inspection.

A)Statistical sampling
B)Pareto analysis
C)Six Sigma
D)Quality control charting

Question 44

Six Sigma's target for perfection is the achievement of no more than ____ defects,errors,or mistakes per million opportunities.

A)1.34
B)3.4
C)34
D)340

Question 45

In any normal distribution,____ percent of the population is within three standard deviations of the mean.

A)95.5
B)99.0
C)99.7
D)99.9

Question 46

____ is a comprehensive and flexible systemfor achieving,sustaining and maximizing business success.

A)Statistical sampling
B)Pareto analysis
C)Six Sigma
D)Quality control charting

Question 47

____ addresses the ease of performing maintenance on a product.

A)Reliability
B)Performance
C)Maintainability
D)Functionality

Question 48

____ correct(s)or prevent(s)further quality problems based on quality control measurements.

A)Process adjustments
B)Rework
C)Acceptance decisions
D)Auditing

Question 49

An important tool used in the ____ phase of the DMAIC process is the fishbone or Ishikawa diagram.

A)define
B)measure
C)analyze
D)improve

Question 50

____ addresses how well a product or service performs the customer's intended use.

A)Reliability
B)Performance
C)Maintainability
D)Functionality

Question 51

Important tools used in the ____ phase of the DMAIC process include a project charter,a description of customer requirements,process maps,and Voice of the Customer (VOC)data.

A)define
B)measure
C)analyze
D)improve

Question 52

A certainty factor of 1.960 is used for ____ percent desired certainty.

A)75
B)95
C)96
D)99

Question 53

____ generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization.

A)Design of experiments
B)Quality auditing
C)Testing
D)Benchmarking

Question 54

____ help(s)you identify the vital few contributors that account for most quality problems in a system.

A)Statistical sampling
B)Pareto charts
C)Six Sigma
D)Quality control charts

Question 55

A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).

A)skewed distribution
B)normal distribution
C)polynomial distribution
D)symmetrical distribution

Question 56

____ are the system's special characteristics that appeal to users.

A)Features
B)System outputs
C)Properties
D)Functions

Question 57

____ is the ability of a product or service to perform as expected under normal conditions.

A)Reliability
B)Performance
C)Maintainability
D)Functionality

Question 58

A ____ is a graphic display of data that illustrates the results of a process over time.

A)statistical sampling chart
B)Pareto chart
C)Six Sigma chart
D)control chart

Question 59

A(n)____ is any instance where the product or service fails to meet customer requirements.

A)defect
B)failure
C)error
D)recall

Question 60

The ____ states that if seven data points in a row are all below the mean,above the mean,or are all increasing or decreasing,then the process needs to be examined for non-random problems.

A)ten run rule
B)six 9s of quality rule
C)seven run rule
D)Six Sigma rule

Question 61

____ wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects.

A)Juran
B)Ishikawa
C)Crosby
D)Deming

Question 62

A(n)____________________ is a structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects.

Question 63

____________________ are the screens and reports the system generates.

Question 64

____ helps integrate traditionally separate organizational functions,set process improvement goals and priorities,provide guidance for quality processes,and provide a point of reference for appraising current processes.

A)SQFD
B)CMM
C)SQMMI
D)CMMI

Question 65

____ is the cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range.

A)Prevention cost
B)Appraisal cost
C)Internal failure cost
D)External failure cost

Question 66

Examples of common ____________________ include failure rates of products produced,availability of goods and services,and customer satisfaction ratings.

Question 67

The purpose of ______________________________ is to ensure that the project will satisfy the needs for which it was undertaken.

Question 68

Juran's final step to quality improvement is ____.

A)organize to reach the goals (establish a quality council,identify problems,select projects,appoint teams,designate facilitators)
B)keep score
C)report progress
D)maintain momentum by making annual improvement part of the regular systems and processes of the company

Question 69

Top management and ____________________ can have the greatest impact on the quality of projects by doing a good job of quality assurance.

Question 70

Performing ____________________ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.

Question 71

Performing ____________________ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.

Question 72

____ is an independent test performed by end users prior to accepting the delivered system.

A)Integration testing
B)Unit testing
C)User acceptance testing
D)System testing

Question 73

____,a quality system standard developed by the ISO,is a three-part,continuous cycle of planning,controlling,and documenting quality in an organization.

A)IEEE 15504
B)ISO 9000
C)IEEE 9000
D)ISO 15504

Question 74

____________________ means a product can be used as it was intended.

Question 75

The International Organization for Standardization (ISO)defines ____________________ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."

Question 76

_________________________ is a quality planning technique that helps identify which variables have the most influence on the overall outcome of a process.

Question 77

____ is a cost that relates to all errors not detected and not corrected before delivery to the customer.

A)Prevention cost
B)Appraisal cost
C)Internal failure cost
D)External failure cost

Question 78

A(n)____ is done to test each individual component (often a program)to ensure that it is as defect-free as possible.

A)integration test
B)unit test
C)user acceptance test
D)system test

Question 79

One of ____ 14 Points for Management states that an organization should cease dependence on inspection to achieve quality.

A)Deming's
B)Juran's
C)Crosby's
D)Ishikawa's

Question 80

One of ____ ten steps states that an organization should build awareness of the need and opportunity for improvement.

A)Deming's
B)Crosby's
C)Juran's
D)Ishikawa's