Exam 8: Project Quality Management

____________________ often results in requested changes and validated defect repair,resulting from recommended defect repair or corrective or preventive actions.

____________________ design methods focus on eliminating defects by substituting scientific inquiry for trial-and-error methods.

An important tool used in the ____ phase of the DMAIC process is the fishbone or Ishikawa diagram.

Integration testing replaces the other forms of testing with a single comprehensive test.

____ correct(s)or prevent(s)further quality problems based on quality control measurements.

____ is a comprehensive and flexible systemfor achieving,sustaining and maximizing business success.

Quality is a lower priority than project scope,time,and cost.

Quality planning implies the ability to anticipate situations and prepare actions that bring about the desired outcome.

____ involves choosing part of a population of interest for inspection.

List and briefly describe the three project quality management processes.

____ involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards.

What are the five phases in the DMAIC process? Briefly describe each one.

Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called ____________________.

If products are accepted,they are considered to be validated deliverables.

The International Organization for Standardization (ISO)defines ____________________ as "the totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs."

A ____ is a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed).

____ is the ability of a product or service to perform as expected under normal conditions.

____ includes identifying which quality standards are relevant to the project and how to satisfy those standards.

What are the three main outcomes of quality control? Briefly describe each.

____ help(s)you identify the vital few contributors that account for most quality problems in a system.