Deck 5: Managing Diverse Employees in a Multicultural Environment

Question 1

The increasing racial and ethnic diversity of the workforce and the population as a whole underscores the importance of effectively managing diversity.

Answer 1

True

Question 2

Unfair treatment of diverse people is legal if it is socially acceptable.

Answer 2

False

Question 3

According to data from the U.S. Census Bureau and the CIA's World Fact Book, the median age of a person in the United States is the lowest it has ever been, 36.9 years.

Answer 3

False

Question 4

Some employees abuse the ADA by seeking unnecessary accommodations for disabilities that may or may not exist.

Question 5

Women either control or influence nearly all consumer purchases, so it's important to have their perspective represented on boards.

Question 6

The increasing diversity of the environment increases the challenges managers face in effectively managing diversity.

Question 7

The term diversity refers to differences in gender, age, socioeconomic background, and any other characteristic that is used to distinguish between people.

Question 8

Title VII of the Civil Rights Act requires that men and women be paid equally if they are performing equal work.

Question 9

Federal law prohibits discrimination based on sexual orientation.

Question 10

From a management perspective, it is of little importance for managers to be sensitive and responsive to the needs and concerns of workers who may be less fortunate than themselves in terms of income and financial resources.

Question 11

Diversity is an important organizational resource that doesn't contribute to an organization's competitive advantage.

Question 12

The White House Guidelines on Religious Exercise and Expression in the Federal Workplace are technically applicable only in federal offices.

Question 13

Title VII of the Civil Rights Act does not prohibit discrimination based on religion.

Question 14

The disparity between the representation of women and that of men in the workforce is extremely high.

Question 15

The Age Discrimination in Employment Act of 1967 prohibits age discrimination.

Question 16

The passage of the ADA has increased employment rates significantly for those with disabilities.

Question 17

There is substantial evidence that diverse individuals continue to experience unfair treatment in the workplace as a result of biases, stereotypes, and overt discrimination.

Question 18

The White House Guidelines on Religious Exercise say nothing about accommodating religious holidays.

Question 19

The racial and ethnic diversity of the U.S. population is on the decline.

Question 20

The term glass ceiling alludes to the invisible barriers that prevent minorities and women from being promoted to top corporate positions.

Question 21

Personal characteristics do not to affect perceptions.

Question 22

Lewd jokes and sexually oriented comments are examples of quid pro quo sexual harassment.

Question 23

Overt discrimination by a manager violates the principle of distributive justice.

Question 24

Managers have an ethical obligation to eradicate sexual harassment in their organizations, but it is not legally required.

Question 25

The process through which people select, organize, and interpret sensory input is called stereotyping.

Question 26

Following the distributive justice principle means that all members of an organization receive identical or similar outcomes.

Question 27

Perception is a highly objective, rational process.

Question 28

Diversity requires organizational members to suppress their personal styles.

Question 29

Sexual harassment that creates a hostile work environment is more subtle than quid pro quo sexual harassment.

Question 30

Managers' perceptions are affected by their personality, and not by their experiences.

Question 31

The concept of procedural justice requires managers to be fair to subordinates in deciding who should be promoted within the organization.

Question 32

Increasingly, organizations are insisting that their suppliers demonstrate diversity in their own workforce.

Question 33

An abstract knowledge structure stored in memory that helps interpret and organize information is called a bias.

Question 34

Stereotypes are usually based on a visible characteristic such as a person's age, gender, or race.

Question 35

It is not necessary for top management to give rewards in order to have successful diversity management initiatives.

Question 36

The ability to appreciate diversity does not require a manager to consider others' perspectives.

Question 37

A diverse workforce improves managerial decision making.

Question 38

When managers or employees witness another organizational member being unfairly treated, they should be encouraged to speak up and rectify the situation.

Question 39

Emotional bonds between a mentor and a protégé can enable a protégé to sometimes express reluctance to follow a mentor's advice.

Question 40

Schemas are abstract knowledge structures stored in memory that allow people to organize and interpret information about a person, an event, or a situation.

Question 41

Annie assigns interesting job assignments to employees based on their contribution to the company. Which principle is Annie's action consistent with?

A) Distributive justice
B) Restorative justice
C) Environmental justice
D) Reparative justice
E) Frontier justice

Question 42

_____ refers to a grouping of people based on some shared characteristic such as national origin, language, or culture.

A) Heritage
B) Ethnicity
C) Ancestry
D) Regionality
E) Descent

Question 43

Which of the following is an aim of distributive justice within an organization?

A) To ensure that all members of an organization receive identical or similar outcomes
B) To ensure that women consistently earn more than men
C) To use fair procedures to determine how to distribute outcomes to organizational members
D) To provide favorable outcomes to traditionally oppressed groups
E) To ensure that outcomes are not distributed based on a person's personal characteristics like race or age

Question 44

The supervisor of medical billing at a hospital has established a rubric that helps her make objective decisions when promoting employees in her department. Which principle is the supervisor's actions based on?

A) Restorative justice
B) Procedural justice
C) Frontier justice
D) Social justice
E) Environmental justice

Question 45

The term _____ alludes to the invisible barriers that prevent minorities and women from being promoted to top corporate positions.

A) overt discrimination
B) stereotype
C) glass ceiling
D) bias
E) pay gap

Question 46

What is diversity?

A) Differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and any other characteristic that is used to distinguish between people.
B) Differences in the levels of job satisfaction and organizational commitment among managers in different countries because they face different economic, political, and socio-cultural forces in their organizations' general environments.
C) The extent to which an individual has a strong desire to perform challenging tasks well and to meet personal standards for excellence.
D) The extent to which an individual is concerned about establishing and maintaining good interpersonal relations, being liked, and having the people around him or her get along with one another.
E) The extent to which an individual desires to control or influence others.

Question 47

Which of the following is true of managing diversity?

A) Effectively managing diversity is a necessity on ethical rather than business grounds
B) Effectively managing diversity presents managers with very few challenges
C) Effective management of diversity can improve future contributions of diverse employees after they quit
D) If diversity is not effectively managed, employee turnover will reduce considerably
E) Effective management of diversity can increase profitability and employee retention

Question 48

Which act requires that men and women be paid equally if they are performing equal work?

A) Civil Rights Act of 1991
B) Title VII of the Civil Rights Act
C) Equal Pay Act
D) Age Discrimination in Employment Act
E) Gender Equality Act

Question 49

Justin, a human resources manager for XYZ Company, commits 5% of the annual budget toward instituting a new program that rewards employees for effectively handling diversity. Justin is playing the role of a(n) _____.

A) monitor
B) entrepreneur
C) disseminator
D) negotiator
E) disturbance handler

Question 50

In the _____ role, a manager enables diverse individuals to coordinate their efforts.

A) spokesperson
B) disseminator
C) liaison
D) monitor
E) negotiator

Question 51

The marketing manager at RST Consulting, allocates annual bonuses to employees based on performance evaluations. What principle is the manager following?

A) Restorative justice
B) Reparative justice
C) Distributive justice
D) Frontier justice
E) Spatial justice

Question 52

_____ diversity requires that managers be sensitive and responsive to the needs and concerns of individuals who might not be as well off as others.

A) Ethnic
B) Gender
C) Religious
D) Educational
E) Socioeconomic

Question 53

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991:

A) prohibits discrimination against workers over the age of 40.
B) allows for the awarding of punitive and compensatory damages.
C) prohibits discrimination against disabled individuals.
D) requires that men and women be paid equally if they are performing equal work.
E) requires that employers provide 12 weeks of unpaid leave.

Question 54

Which principle dictates that managers should receive a raise in pay based upon their contributions to the organization, and not based on their gender?

A) Restorative justice
B) Reparative justice
C) Distributive justice
D) Frontier justice
E) Spatial justice

Question 55

One result of effectively managing diversity is a(n) _____.

A) decrease in job-satisfaction
B) decrease in use of minority suppliers
C) increase in the cost of hiring replacements
D) narrowing of approaches to problems and opportunities
E) reduction in turnover rates

Question 56

As the branch manager of Missouri Bank, Jim is responsible for informing staff members about changes in diversity policies. Jim plays the role of a _____ in handling diversity.

A) disseminator
B) leader
C) liaison
D) figurehead
E) communicator

Question 57

Employees' promotions based on their performance evaluations, independent of ethnicity, age, or gender is known as:

A) reparative justice.
B) frontier justice.
C) distributive justice.
D) restorative justice.
E) environmental justice.

Question 58

A manager in the leader role manages diversity in an organization by:

A) conveying that the effective management of diversity is a valued goal and objective.
B) evaluating the extent to which diverse employees are being treated fairly.
C) serving as a role model and instituting policies and procedures to ensure that diverse members are treated fairly.
D) enabling diverse individuals to coordinate their efforts and cooperate with one another.
E) allocating resources to support and encourage the effective management of diversity.

Question 59

Title VII of the Civil Rights Act prohibits discrimination:

A) against workers over the age of 40 and restricts mandatory retirement.
B) against women in employment decisions on the basis of pregnancy, childbirth, and related medical decisions.
C) against disabled individuals in employment decisions and requires that employers make accommodations for disabled workers to enable them to perform their jobs.
D) and allows for the awarding of punitive and compensatory damages in cases of intentional discrimination.
E) in employment decisions on the basis of race, religion, sex, color, or national origin.

Question 60

In the _____ role, a manager conveys that the effective management of diversity is a valued goal and objective.

A) figurehead
B) leader
C) liaison
D) entrepreneur
E) spokesperson

Question 61

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

A) Ideals
B) Stereotypes
C) Values
D) Concepts
E) Perceptions

Question 62

When Michael signs on Stanley for the company basketball team, he assumes that Stanley is a good player because he is African-American. Which of the following is Michael exhibiting in signing Stanley?

A) A bias
B) A gender schema
C) A stereotype
D) Reverse discrimination
E) Avert discrimination

Question 63

Janice is hiring an assistant marketing manager for Fall Inc. Janice recruits Sandra because she comes from a well-known and well-reputed family. Janice is influenced by:

A) the similar-to-me effect.
B) the social status effect.
C) the salience effect.
D) the glass ceiling effect.
E) the stereotyping effect.

Question 64

All decisions and actions of managers are based on their _____.

A) subjective perceptions
B) objective determination
C) schemas
D) gender schemas
E) overt discrimination

Question 65

ALT Inc. conducts periodic reviews to assess the extent to which law firms support diversity in their activities. It uses this information to decide which law firms would be most suitable to represent it legally. This is an example of effective:

A) stereotyping.
B) reverse discrimination.
C) overt discrimination.
D) environmental justice.
E) diversity management.

Question 66

Steve believes that Bill is more responsible and capable than Gus because Bill is from the management team while Gus is the maintenance supervisor. This type of bias known as:

A) the glass ceiling effect.
B) the salience effect.
C) the stereotyping effect.
D) the similar-to-me effect.
E) the social status effect.

Question 67

What is perception?

A) It is the collection of abstract knowledge structures stored in memory that makes interpreting information possible.
B) It is a person's preconceived notions about the nature of men and women and their traits.
C) It is the process through which people select, organize, and interpret sensory input.
D) It is a collection of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
E) It is a systematic tendency to use information about others in ways that result in biases.

Question 68

What is a schema?

A) It is the invisible barrier that prevents minorities and women from being promoted to top corporate positions.
B) It is a person's preconceived notions about the nature of men and women and their traits.
C) It is the process through which people select, organize, and interpret sensory input.
D) It is a collection of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
E) It is a systematic tendency to use information about others in ways that result in biases.

Question 69

The success of fast-food restaurants in diverse markets can be attributed to relatively accurate _____ of managers.

A) schemas
B) gender schemas
C) biases
D) perceptions
E) stereotypes

Question 70

The sales manager at STU Inc., Riley, has to promote either Mark or Kate to the position of assistant sales manager. Mark and Kate are equally good resources. Riley promotes Kate because he believes that all women are soft-spoken and polite. Riley is influenced by:

A) the similar-to-me effect.
B) the salience effect.
C) the social status effect.
D) stereotypes.
E) biases.

Question 71

If white male managers perceive other white male managers more positively than managers from minority groups, this is called:

A) the salience effect.
B) the similar-to-me effect.
C) the glass ceiling effect.
D) the stereotyping effect.
E) the social status effect.

Question 72

_____ are systematic tendencies to use information about others in ways that result in inaccurate perceptions.

A) Conceptions
B) Biases
C) Abstractions
D) Stereotypes
E) Conflicts

Question 73

Which of the following is true of perception?

A) It is the collection of abstract knowledge structures stored in memory that makes interpreting information possible.
B) Perceptions change quickly depending on the mood of a person.
C) Perceptions are influenced by schemas rather than stereotypes.
D) Perceptions are a person's preconceived notions about the nature of men and women and their traits.
E) The effects of perception lead to different interpretations in the area of diversity.

Question 74

Tucker is hiring a manager for his clothing store. When he reviews the credentials of applicants, he pays special attention to individuals who share his hobbies and interests. Jose's passion for music and interest in the stock market gets him the job. Tucker is influenced by:

A) the similar-to-me effect.
B) the reverse discrimination effect.
C) the gender schema effect.
D) the stereotyping effect.
E) the salience effect.

Question 75

Which of the following is a way to effectively manage diversity?

A) Entrusting employees with the responsibility of managing diversity rather than instituting mentoring programs
B) Reducing the use of minority suppliers
C) Reducing the number of religious holidays
D) Encouraging managers to rely on gender schemas to guide their perceptions of employees
E) Insisting that even suppliers support diversity

Question 76

The management of St. Richard's, a school in Texas, receives Martin's application for a teacher's job. A background check reveals that Martin is gay. Martin's application is rejected on this account. The management at St. Richard's is influenced by:

A) the social status effect.
B) stereotypes.
C) diversity.
D) the similar-to-me effect.
E) the salience effect.

Question 77

Which of the following is true of schemas?

A) People tend to pay attention to information that is consistent with their schemas.
B) Schemas tend to weaken over time.
C) Schemas are systematic tendencies to use information about others in ways that result in inaccurate perceptions.
D) Schemas are a person's preconceived notions about the nature of men and women and their traits, attitudes, behaviors, and preferences.
E) It is a misperception that people cannot perceive information without relying on schemas.

Question 78

What is the similar-to-me effect?

A) It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different.
B) It is the tendency to focus attention on individuals who are conspicuously different from us.
C) It is the tendency to perceive individuals with a higher position in social hierarchy more positively than we perceive those with a lower position in social hierarchy.
D) It is the tendency to perceive individuals with a disabilities as non-contributors to society.
E) It is the tendency of individuals to see themselves more positively than others around them.

Question 79

JRC Inc., a consumer-electronics firm based in Atlanta, is opening another manufacturing unit besides its existing one. The top-management involves female representatives in the design team to take care of any concerns that female employees may have. This is an example of:

A) reverse discrimination.
B) overt discrimination.
C) managing diversity.
D) procedural justice.
E) distributive justice.

Question 80

As the manager of Taylor Construction, Scott created a policy that required all subcontractors to submit monthly reports to show the percentage of work that was completed by their diverse employees. This is an example of:

A) managing diversity.
B) quid pro quo.
C) affirmative action.
D) overt discrimination.
E) stereotyping.