Deck 10: Managing Organizational Structure and Culture

Question 1

When managers organize divisions according to the type of product that they produce,this is known as a market structure.

Answer 1

False
Explanation: When managers organize divisions according to the type of good or service they provide,they adopt a product structure.

Question 2

When managers organize divisions according to the types of customer to whom they market their products,this is known as a product structure.

Answer 2

False
Explanation: When managers organize divisions according to the type of customer they focus on,they adopt a market structure.

Question 3

Managers in different functions may find it easier to communicate and coordinate with one another when they are responsible for several different kinds of products.

Answer 3

False
Explanation: Managers in different functions may find it more difficult to communicate and coordinate with one another when they are responsible for several different kinds of products.

Question 4

The slower the external environment changes and the greater the uncertainty within it,the greater are the problems managers face in trying to gain access to scarce resources.

Question 5

The characteristic of the organization's human resources is an important factor in the design of the structure of the organization.

Question 6

Typically,the matrix structure within organizations is very inflexible.

Question 7

A product structure frees corporate managers from the need to supervise directly each division's day-to-day operations.

Question 8

Different strategies often call for the use of different organizational structures and cultures.

Question 9

The process by which managers establish the structure of working relationships among workers in an organization is called organizing.

Question 10

When managers organize divisions according to the region of the world in which they operate,this is known as a geographic structure.

Question 11

The degree to which a job design gives the manager the freedom to schedule his tasks and to decide how to carry them out is known as task identity.

Question 12

Managers who make design choices that increase job enlargement are likely to increase the degree to which people behave mechanically.

Question 13

Increasing the degree of responsibility that a worker has over his job is known as job enrichment.

Question 14

The challenge facing all companies is to find the one best way to design the organization.

Question 15

When people who perform similar jobs are grouped together,it is more difficult for managers to monitor and evaluate their performance.

Question 16

The design of all of the departments that are contained within an organization is called the functional structure of the organization.

Question 17

Organizational architecture is the combination of organizational structure,culture,control systems,and human resource management (HRM)systems that together determine how efficiently and effectively organizational resources are used.

Question 18

When a group of managers from different departments is brought together to work in an organizational task force,this is known as a cross-functional team.

Question 19

The degree to which a manager feels that her job is meaningful because of the way that it affects other people is known as the autonomy of the job.

Question 20

Organizational structure is the process by which managers create a specific type of organizational structure and culture so a company can operate in the most efficient and effective way.

Question 21

A ______ strategy that is aimed at driving down costs in all functions usually fares best in a more ______ structure with more conservative norms.

A)Differentiation;flexible
B)Differentiation;stable
C)Low-cost;formal
D)Low-cost;flexible
E)Low-cost;informal

Question 22

Within an organization,the shared set of beliefs,expectations,values and norms is known as organizational architecture.

Question 23

Organizational culture is shaped by the personal and professional characteristics of people within the organization.

Question 24

In a tall,centralized organization norms focus respecting traditions and predictability and stability are desired goals.

Question 25

The idea that top management should design an organization with as few levels of authority as needed to conduct the business of the organization in an efficient and effective manner is known as the maximum chain of command.

Question 26

A tall organization has few levels of authority relative to the size of that organization.

Question 27

Liaison roles work well when more than two functions or divisions share many common problems.

Question 28

What is the combination of organizational structure,culture,control systems,and human resource management (HRM)systems that together determine how efficiently and effectively organizational resources are used?

A)Organizational norms
B)Organizational values
C)Organizational structure
D)Organizational design
E)Organizational architecture

Question 29

If the ______ environment is stable,resources are readily available,and uncertainty is ______,then ______ coordination and communication among people and functions are needed to obtain resources.

A)External;low;less
B)External;high;less
C)Internal;low;more
D)Internal;high;less
E)Internal;high;more

Question 30

Decentralizing authority allows an organization and its employees to behave in a flexible way even as the organization grows and becomes taller.

Question 31

The process by which managers design the working relationship among the workers of the organization is known as:

A)Planning
B)Leading
C)Organizing
D)Controlling
E)Staffing

Question 32

The flatter the hierarchy of an organization the less flexible the organization becomes.

Question 33

In a flat,decentralized structure people have little personal autonomy,and norms that focus on being cautious,obeying authority,and respecting traditions emerge because predictability and stability are desired goals.

Question 34

Organizational culture is not shaped by the design of its organizational structure.

Question 35

The number of subordinates who report directly to a manager is known as the span of control for that manager.

Question 36

The "chain of command" of an organization is the hierarchy of authority for that organization.

Question 37

Employees internalize organizational values and norms and then let these values and norms guide their decisions and actions.

Question 38

Another way in which managers can keep the organizational hierarchy flat is by centralizing authority.

Question 39

The matrix structure is also known as the product team structure.

Question 40

All of the following are important determinants of the type of organizational structure managers select EXCEPT:

A)The nature of the organizational environment
B)The type of strategy the organization pursues
C)The location of the organization
D)The characteristics of the organization's human resources
E)The technology the organization uses

Question 41

The ______ the level of uncertainty in the organization's environment,the ______ complex its strategy and technologies,and the more highly qualified and skilled its workforce,the more likely managers are to design a structure and a culture that are ______.

A)Greater;more;rigid
B)Lower;more;flexible
C)Greater;more;flexible
D)Greater;less;rigid
E)Lower;less;flexible

Question 42

A manager can enrich the job of a subordinate by all the following except:

A)Empowering the subordinate to re-design his or her job
B)Encouraging the subordinate to develop new job skills
C)Giving the subordinate the responsibility to decide what to do in an unexpected situation
D)Increasing the number of tasks performed
E)Allowing the subordinate to monitor his or her own job performance

Question 43

The extent to which a job requires the worker to use a wide range of knowledge and abilities is known as:

A)Task identity
B)Task significance
C)Autonomy
D)Skill variety
E)Feedback

Question 44

Josh is an entrepreneur and owns a store.Josh has ______ than an engineer working for a large corporation.

A)Lower task identity
B)Higher feedback
C)Lower task significance
D)Lower autonomy
E)Higher autonomy

Question 45

Noticing that his technician was getting bored simply changing oil,Kevin assigned him the additional duty of fixing tires.This is an example of:

A)Job simplification
B)Job enrichment
C)Job enlargement
D)Job specification
E)Job description

Question 46

The degree to which programmed solutions are available to people or functions to solve the problems they encounter is known as:

A)Task identity
B)Task specialization
C)Task autonomy
D)Task variety
E)Task analyzability

Question 47

The idea behind the concept of job enrichment is that __________ a worker's responsibility will __________ the worker's involvement in his job and __________ the worker's interest in the quality of the goods the worker produces.

A)Increasing;decrease;decrease
B)Decreasing;increase;increase
C)Increasing;increase;decrease
D)Increasing;increase;increase
E)Decreasing;decrease;increase

Question 48

The __________ required for the job of chemical researcher for Monsanto Company is __________ that required by the job of food server in a McDonald's restaurant.

A)Skill variety;higher than
B)Autonomy;equal to
C)Task significance;lower than
D)Task identity;lower than
E)Job enrichment;higher than

Question 49

McDonald's Corporation made a basic decision as to how to divide the tasks of the jobs of "chefs" and "food servers" in its restaurants.This was an example of:

A)Job enrichment
B)Job design
C)Divisional structure
D)Product structure
E)Matrix structure

Question 50

The degree to which a job allows the worker to schedule the tasks of the job and to decide how to carry out these tasks is known as:

A)Autonomy
B)Task identity
C)Task significance
D)Skill variety
E)Feedback

Question 51

A manager increases the number of tasks that a subordinate has to perform in order to attempt to make the job more interesting for the subordinate.This is called:

A)Job simplification
B)Job enlargement
C)Job enrichment
D)Job specification
E)Job description

Question 52

A salesperson who has the authority to decide on which prospective customers he will make a personal sales call has __________________ than an order taker at a Burger King Restaurant.

A)Less autonomy
B)Less task significance
C)Less task identity
D)More autonomy
E)Less skill variety

Question 53

The extent to which a job gives the worker direct and clear information about how well the worker is performing the job is known as:

A)Task identity
B)Feedback
C)Autonomy
D)Task significance
E)Skill variety

Question 54

When a manager redesigns the job of a subordinate so that the subordinate has more responsibility over his or her job,this is called:

A)Job enlargement
B)Job simplification
C)Job enrichment
D)Job reduction
E)Job empowerment

Question 55

An organization with a highly skilled workforce that work in teams will exhibit all of the following characteristics EXCEPT:

A)Flexible structure
B)Professional culture
C)High degree of employee autonomy
D)High degree of supervision
E)Decentralized structure

Question 56

The process by which managers decide how to organize the tasks that workers need to do into the jobs that are needed to produce the organization's goods or services is known as:

A)Job design
B)Job enlargement
C)Job description
D)Job specification
E)Job enrichment

Question 57

The degree to which a manager feels that his or her job is "meaningful" because of the way in which the job affects other people is known as:

A)Skill variety
B)Feedback
C)Autonomy
D)Task significance
E)Task identity

Question 58

__________ technologies are characterized by __________ task variety and __________ task analyzability.

A)Routine;low;high
B)Routine;high;low
C)Nonroutine;high;high
D)Nonroutine;low;low
E)Routine;low;low

Question 59

As Scott was developing his consulting company,he decided to organize the various tasks into two distinct job classifications,"consultants" and "technicians".This was an example of:

A)A Job analysis
B)A divisional structure
C)A functional structure
D)A Job design
E)A matrix structure

Question 60

The extent to which a job requires a worker to perform all of the tasks that are required to complete the job is called:

A)Skill variety
B)Task identity
C)Task significance
D)Feedback
E)Autonomy

Question 61

The number of subordinates who report directly to a manager is known as what aspect of that manager's responsibility?

A)Authority
B)Hierarchy of authority
C)Chain of command
D)Span of control
E)Market structure

Question 62

In designing an organization,if managers are grouped both by function and by product at the same time,what type of organizational structure is being used?

A)Market structure
B)Geographic structure
C)Functional structure
D)Matrix structure
E)Divisional structure

Question 63

One way organizations can keep their hierarchy flat is to:

A)Decrease the span of control
B)Increase the number of levels of management
C)Decentralize authority
D)Enlarge jobs
E)Decrease autonomy

Question 64

The relationship between the business units of the organization is known as what type of structure of the organization?

A)Market structure
B)Product structure
C)Geographic structure
D)Functional structure
E)Divisional structure

Question 65

______ authority allows an organization and its employees to behave in a ______ way even as the organization grows and becomes ______.

A)Decentralizing;flexible;flatter
B)Decentralizing;rigid;flatter
C)Centralizing;rigid;flatter
D)Centralizing;flexible;taller
E)Decentralizing;flexible;taller

Question 66

Andy,the CEO for ABC Inc. ,structured his organization according to the product lines offered.What type of structure is the organization using?

A)Geographic structure
B)Market structure
C)Product structure
D)Functional structure
E)Process structure

Question 67

In which type of organizational design are employees correctly referred to as "two-boss employees"?

A)Product structure
B)Matrix structure
C)Geographic structure
D)Functional structure
E)Divisional structure

Question 68

The relationship between all of the departments of the organization is called which type of structure of the organization?

A)Small-batch structure
B)Continuous-process structure
C)Geographic structure
D)Market structure
E)Functional structure

Question 69

When managers organize divisions according to the type of customer they focus on,they adopt a:

A)Product structure
B)Geographic structure
C)Market structure
D)Functional structure
E)Divisional structure

Question 70

The principle that states that top managers should always construct a hierarchy with the fewest levels of authority necessary to efficiently and effectively use organizational resources is referred to as:

A)The minimum chain of command
B)The maximum chain of command
C)The flat chain of command
D)The hierarchy of authority
E)The span of control

Question 71

When Taylor,the CEO for RST Consulting,began his company he had several locations around the country.Taylor decided to organize it based on the regions each facility served.What type of structure is RST consulting using?

A)Market structure
B)Customer structure
C)Product structure
D)Matrix structure
E)Geographic structure

Question 72

According to Hackman and Oldham's Job Characteristics Theory,the __________ workers feel that their work is meaningful and that they are responsible for the work outcomes,the __________ motivating the work becomes and the __________ likely the worker is to be satisfied by the work.

A)More;less;less
B)More;more;less
C)Less;more;less
D)Less;less;more
E)More;more;more

Question 73

An air traffic controller whose mistakes may result in a midair collision receives ______ on job performance than a person who compiles statistics for a business magazine who often has little idea of when he or she makes a mistake.

A)More task identity
B)More feedback
C)Less autonomy
D)Less task significance
E)More task significance

Question 74

A committee of managers from different functions or divisions is formed to solve a specific,mutual problem.What they established is called:

A)A standing committee
B)Matrix structure
C)Functional structure
D)A task force
E)A permanent cross-functional team

Question 75

Another name for the organization's hierarchy of authority is:

A)The chain of command
B)The span of control
C)Bureaucracy
D)Organizational architecture
E)Organizational culture

Question 76

The relative authority that each manager in the organization has from the CEO down to the lowest-level manager is called the:

A)Market structure of the organization
B)Customer structure of the organization
C)Product structure of the organization
D)Geographic structure of the organization
E)Chain of command of the organization

Question 77

Managers can increase coordination among functions and divisions by:

A)Establishing liaison roles
B)Establishing more managerial levels
C)Developing a taller organizational structure
D)Reducing the span of control
E)Developing a functional structure

Question 78

At the Highway Department,Jim was assigned to a team to develop a new Route 70 river bridge.Jim reports to both the Engineering Manager and the Route 70 Project Manager.The Highway Department is utilizing:

A)Matrix structure
B)Liaison roles
C)Cross-functional teams
D)Job enrichment
E)Market structure

Question 79

When different managers from different functional areas are brought together to work on an organizational task,this is known as:

A)A liaison role
B)A product development team
C)A cross-functional team
D)A market structure team
E)A divisional structure team

Question 80

Giving lower-level managers and nonmanagerial employees the right to make important decisions about how to use organizational resources is referred to as:

A)Span of control
B)Centralizing authority
C)Minimum chain of command
D)Decentralizing Authority
E)Job Simplification