Deck 5: Managing Diverse Employees in a Multicultural Environment

Question 1

Compared to other types of employees,Hispanics are more likely to be assumed to have less education.

Answer 1

True
Explanation: Hispanics are assumed to be less well educated than other minority groups.

Question 2

The racial and ethnic diversity of the U.S.population is decreasing at an exponential rate.

Answer 2

False
Explanation: The racial and ethnic diversity of the U.S.population is increasing at an exponential rate.

Question 3

On average,the U.S population is projected to become younger.

Answer 3

False
Explanation: According to data from the U.S.Census Bureau,the median age of a person in the United States is the highest it has ever been.

Question 4

The passage of the ADA has increased employment rates significantly for those with disabilities.

Question 5

It is of little importance for managers to be sensitive and responsive to the needs and concerns of workers who may be less fortunate than themselves in terms of income and financial resources.

Question 6

There is substantial evidence that diverse individuals continue to experience unfair treatment in the workplace as a result of biases,stereotypes,and overt discrimination.

Question 7

Women either control or influence nearly all consumer purchases,so it's important to have their perspective represented on boards.

Question 8

Managers can influence others to support diversity through their positions of status.

Question 9

The increasing racial and ethnic diversity of the workforce and the population as a whole underscores the importance of effectively managing diversity.

Question 10

Religious diversity is not an issue that managers need to be concerned within the organizational setting.

Question 11

Some employees abuse the ADA by seeking unnecessary accommodations for disabilities that may or may not exist.

Question 12

There is a strong ethical imperative in many societies that diverse people must receive equal opportunities and be treated fairly and justly.

Question 13

Diversity is an important organizational resource but doesn't contribute to an organization's competitive advantage.

Question 14

The term "diversity" refers to differences in gender,age,and socioeconomic background,but not in sexual orientation.

Question 15

Women and men are almost equally represented in the U.S.workforce.

Question 16

Federal law prohibits discrimination based on sexual orientation.

Question 17

Title VII of the Civil Rights Act requires that men and women be paid equally if they are performing equal work.

Question 18

The Hispanic and Asian populations of the U.S are predicted to triple between 2000 and 2050.

Question 19

Managers and organizations are increasingly being reminded that stakeholders in the environment are diverse and expect organizational decisions and actions to reflect this diversity.

Question 20

The "invisible barrier" within an organization that prevents women from being promoted to top management positions is called the glass ceiling.

Question 21

Following the distributive justice principle means that all members of an organization receive identical or similar outcomes.

Question 22

The concept of procedural justice requires managers to be fair to subordinates in deciding who should be promoted within the organization.

Question 23

An abstract knowledge structure stored in memory that helps interpret and organize information is called a bias.

Question 24

Personal characteristics such as openness to experience are unlikely to affect perceptions.

Question 25

Increasingly,organizations are insisting that their suppliers demonstrate diversity in their own workforces.

Question 26

Stereotypes are usually based on a visible characteristic such as a person's age,gender,or race.

Question 27

Perception is a highly objective,rational process.

Question 28

Managers have an ethical obligation to eradicate sexual harassment in their organizations,but it is not legally required.

Question 29

Sexual harassment that creates a hostile work environment is more subtle than quid pro quo sexual harassment.

Question 30

When a manager tells a lewd joke to another manager,this is an example of quid pro quo sexual harassment.

Question 31

Which act requires that men and women be paid equally if they are performing equal work?

A)Civil Rights Act of 1991
B)Title VII of the Civil Rights Act
C)Equal Pay Act
D)Glass Ceiling Relief Act
E)Gender Equality Act

Question 32

Overt discrimination by a manager violates the principle of distributive justice.

Question 33

Diversity requires organizational members have to suppress their personal styles.

Question 34

Schemas are abstract knowledge structures stored in memory that allow people to organize and interpret information about a person,an event,or a situation.

Question 35

The process through which people select,organize,and interpret sensory input is called stereotyping.

Question 36

Managers' perceptions are affected by their personality,and not by their experiences.

Question 37

The diversity of the U.S.workforce is ______________________;the diversity of suppliers and customers is ________________.

A)increasing;increasing
B)increasing;decreasing
C)decreasing;increasing
D)decreasing;decreasing
E)decreasing;staying the same

Question 38

The ability to appreciate diversity requires that managers view other people from their own perspective.

Question 39

It is unnecessary for top management to give rewards in order to have a successful diversity management initiative.

Question 40

A diverse workforce improves decision making.

Question 41

At the annual Human Resource International conference,Bob,CEO of TateCo,accepts the award for his company's efforts in diversification.Bob is acting as:

A)Figurehead
B)Leader
C)Liaison
D)Entrepreneur
E)Spokesperson

Question 42

The idea that managers should receive a raise in pay based upon their contributions to the organization,and not based on their gender,is consistent with which principle?

A)Social auditing
B)Procedural justice
C)Distributive justice
D)The ombudsman effect
E)The glass ceiling

Question 43

The Supervisor of medical billing at a hospital has been establishing a rubric that helps her to be objective when she decides whom to promote to a new position within her department.This is based upon which principle?

A)The glass ceiling
B)Procedural justice
C)The ombudsman effect
D)Social auditing
E)Affirmative Action

Question 44

A manager who is effectively managing diversity in the liaison role would:

A)Convey how valuable a goal effective management of diversity is
B)Serve as a role model for treating others fairly
C)Help diverse individuals to coordinate their efforts
D)Support diversity initiatives in the wider community
E)Inform employees about diversity policies and initiatives

Question 45

Justin,a Human Resources Manager for XYZ Company,commits 20% of this year's budget to develop a new program for valuing diversity in the company.He is acting in the ________ role.

A)resource allocator
B)entrepreneur
C)monitor
D)negotiator
E)disturbance handler

Question 46

A Target retail store in Phoenix,Arizona stocks CDs with Spanish-speaking singers because its shoppers want to buy this type of item,even though the typical Target store does not stock this item.This is an example of:

A)Community involvement
B)Procedural justice
C)Social justice
D)Social responsibility
E)Managing diversity

Question 47

At Lucky Car Rental,employees' promotions are based on their performance evaluations,independent of ethnicity,age,or gender.This is known as:

A)Procedural justice
B)Equal Pay Act
C)Distributive justice
D)Affirmative Action
E)Social justice

Question 48

Annie assigns the various jobs within her organization to employees based on their contribution to the company.Annie's action is consistent with which principle?

A)Distributive justice
B)Department justice
C)Environmental justice
D)Procedural justice
E)Social justice

Question 49

The marketing manager at RST Consulting,allocates the year-end bonuses to employees based on performance evaluations.What principle is the manager following?

A)Social auditing
B)Procedural justice
C)Distributive justice
D)The ombudsman effect
E)The glass ceiling

Question 50

Which of the following is NOT an important area for a manager to exercise distributive justice within the organization?

A)Allocation of pay raises
B)Allocation of promotions
C)Allocation of office space
D)Allocation of job assignments
E)Allocation of proprietary information

Question 51

According to Catalyst,Fortune 500 women compose about _____% of managerial and professional workers,but only about ______% of corporate officers.

A)70%,10%
B)70%,30%
C)50%,15%
D)50%,30%
E)40%,30%

Question 52

In the U.S. ,which of the following groups are expected to grow the most?

A)African-Americans and Asians
B)Asians and Hispanics
C)Hispanics and non-Hispanic whites
D)Hispanics and African Americans
E)Asians and American Indians/Alaska Natives

Question 53

Samantha runs her own small business.She treats all her employees,customers,and suppliers fairly,regardless of their age,gender,or ethnicity.She is acting in the _________ role by doing this.

A)decision-maker
B)liaison
C)leader
D)figurehead
E)negotiator

Question 54

In addition to prohibiting discrimination in employment decisions on the basis of race,religion,sex,color,or national origin,the Civil Rights Act of 1991:

A)Required employers to provide medical leave
B)Allowed for the awarding of punitive and compensatory damages
C)Prohibited discrimination on the basis of sexual orientation
D)Prohibited discrimination on the basis of age
E)Required employers to provide reasonable accommodations

Question 55

As the branch manager of Missouri Bank,Jim is responsible for informing all branch staff about changes in the diversity policies.Jim is acting in the ______ role.

A)disseminator
B)leader
C)liaison
D)figurehead
E)communicator

Question 56

Title VII of the Civil Rights Act prohibits discrimination on the basis of all but one of the following.Which one?

A)Sex
B)Religion
C)Age
D)National origin
E)Disability

Question 57

Devin considers himself part of the gay population in the U.S.Which federal law prohibits discrimination against him for his sexual orientation?

A)Title IIV of the Civil Rights Act
B)ADA
C)1991 Civil Rights Act
D)1990 Discrimination in Employment Act
E)No Federal law prohibits discrimination based on sexual orientation.

Question 58

As the manager of Taylor Construction,Scott created a policy that the company will require all subcontractors to submit monthly reports that show the percentage of work that was completed by diverse employees.This is an example of:

A)Managing diversity
B)Quid pro quo
C)Affirmative action
D)Overt discrimination
E)Stereotyping

Question 59

Ford Motor Co.assigns female engineers to an automobile design team to make sure that the needs of potential female customers are met in the design of the car.This is an example of:

A)Reverse discrimination
B)Overt discrimination
C)Managing diversity
D)Procedural justice
E)Distributive justice

Question 60

Darden Restaurant seeks to satisfy the needs and tastes of diverse customers by providing menus in Spanish in communities with large Hispanic populations.This is an example of:

A)Procedural justice
B)Distributive justice
C)Managing diversity
D)Social discrimination
E)Social equality

Question 61

Overt discrimination is a clear violation of the principles of:

A)Distributive justice
B)Procedural justice
C)Environmental justice
D)Both distributive and environmental justice
E)Both distributive and procedural justice

Question 62

Effectively managing diversity is a necessity on:

A)Ethical grounds
B)Religious grounds
C)Business grounds
D)Both ethical and religious grounds
E)Ethical and business grounds but not religious

Question 63

A simplistic belief about another person that is based on that person's gender,age,or race is known as:

A)A bias
B)A stereotype
C)Overt discrimination
D)Sexual harassment
E)Reverse discrimination

Question 64

Tucker is in the process of hiring a new manager for his newly expanded store in a neighboring community.As he reviews the credentials of all the applicants,he pays special attention to individuals that exhibit similar characteristics to himself.Tucker is exhibiting:

A)The similar-to-me effect
B)Reverse discrimination
C)Schemas
D)Stereotyping
E)Individualism

Question 65

In signing Stanley up for the company basketball team,Michael inaccurately assumes that Stanley is a great player just because he is African-American.Michael is exhibiting:

A)Schemas
B)Reverse discrimination
C)Stereotyping
D)Avert discrimination
E)Favoritism

Question 66

If white male managers,perceive other white male managers in a more positive way than they perceive other managers who are members of a minority group,this is an example of:

A)The salience effect
B)The similar-to-me effect
C)The glass ceiling
D)A hostile work environment
E)The social status effect

Question 67

The tendency to perceive individuals differently based on their position or job is called:

A)The similar-to-me effect
B)The social status effect
C)The salience effect
D)The ombudsman effect
E)The proactive effect

Question 68

The tendency for a manager to use information about subordinates in ways that result in inaccurate perceptions of these subordinates is known as:

A)Schemas
B)Bias
C)Whistle-blowing
D)Stereotyping
E)Discrimination

Question 69

General Motors Corporation (GM)reviews the extent to which law firms that would like to represent GM support diversity in their law firm's activities and then uses this information in deciding which law firms to assign to do GM's business.This is an example of:

A)Stereotyping
B)Reverse discrimination
C)Overt discrimination
D)Environmental justice
E)Managing diversity

Question 70

McDonalds goes to great lengths to understand a country's culture and taste in food.McDonald's success in a diverse market can be attributed to:

A)Social intuition
B)Stereotyping
C)Perception
D)Scheming
E)Overt discrimination

Question 71

Sue has several female subordinates working on her shift.Recently,a young male employee has been transferred to Sue's department.Sue tends to spend more time monitoring the work of the male than any other employee.Sue is exhibiting:

A)The salience effect
B)A hostile work environment
C)Quid pro quo
D)The similar-to-me effect
E)The social status effect

Question 72

A manager who has a simplistic and inaccurate opinion of subordinates who are female "just because they are women" is exhibiting:

A)The similar-to-me effect
B)The salience effect
C)The social status effect
D)Stereotyping
E)Quid pro quo harassment

Question 73

Steve tends to think Bill is more responsible and capable than Gus because Bill is a member of the management team and Gus is the maintenance supervisor,this is a type of bias known as:

A)The proactive effect
B)The salience effect
C)The ombudsman effect
D)The similar-to-me effect
E)The social status effect

Question 74

If a manager assumes a number of inaccurate things about a subordinate just because that subordinate has a different sexual preference from the manager and,"All gays are like that," that manager is exhibiting:

A)The social status effect
B)Stereotyping
C)Quid pro quo harassment
D)The similar-to-me effect
E)The glass ceiling

Question 75

The tendency of a manager to focus her attention on subordinates who are "very different" from the manager is known as:

A)The social status effect
B)The resilience effect
C)The salience effect
D)The similar-to-me effect
E)The ombudsman effect

Question 76

The process through which selection,organization,and interpretation of experiences occurs is called:

A)Bias
B)Stereotyping
C)Perception
D)Scheming
E)Discrimination

Question 77

Janice is in the process of hiring a new assistant.As she reviews the credentials of all the applicants,she pays special attention to a young woman who comes from a very distinguished family in the area.Janice is exhibiting:

A)The similar-to-me effect
B)The social status effect
C)The salience effect
D)The prestige effect
E)The descendent effect

Question 78

Which of the following statements about schemas is true?

A)People tend to pay attention to information that is inconsistent with schemas
B)Schemas never change
C)Schemas are derived from personality
D)Schemas can be functional and useful
E)Schemas are rarely inaccurate

Question 79

In order to avoid costly lawsuits,companies like Coca-Cola are managing diversity by doing all the following except:

A)Committing additional resources to diversity initiatives
B)Using minority suppliers
C)Removing all religious holidays
D)Instituting a formal mentoring program
E)Instituting days to celebrate diversity

Question 80

The idea that a manager has a tendency to judge people based on how conspicuous they are is called:

A)The social status effect
B)The salience effect
C)The similar-to-me effect
D)The ombudsman effect
E)The social audit effect