Deck 7: Routine Correspondence

Question 1

Your audience for a memo will probably be more "high-tech" than your
audience for a letter.

Answer 1

True

Question 2

There are generally no standard formats. It depends on how the company does it.

A) Letters
B) Memos

Answer 2

B

Question 3

To write an effective e-mail, you should allow your reader to scroll through
an unlimited number of screens.

Answer 3

False

Question 4

Always includes an address.

A) Letters
B) Memos

Question 5

Format includes letterhead and address.

A) Letters
B) Memos

Question 6

In what ways could Instant Messaging cause problems in technical communication?

A) Instant messaging is vulnerable to hackers.
B) Personal messages could distract employees.
C) Instant messages can lead to loss of productivity.
D) All of these answers are correct.
E) A and B

Question 7

Usually include a salutation.

A) Letters
B) Memos

Question 8

External correspondence.

A) Letters
B) Memos

Question 9

One reason for using text messaging is

A) cost.
B) the best form of documentation.
C) it allows highlighting.
D) it speaks to high-tech audiences.

Question 10

Why should the writer of an e-mail use highlighting techniques sparingly?

A) All e-mail platforms are not compatible.
B) Highlighting could lead to garbled text.
C) All e-mail software is not compatible.
D) It could distort the meaning of the message.

Question 11

E-mail systems are sometimes not secure.

Question 12

Always include a subject line.

A) Letters
B) Memos

Question 13

The first paragraph of an effective letter should tell your reader what you want
to happen next, when you want this to happen, and why it is important.

Question 14

Informal tone

A) Letters
B) Memos

Question 15

Using all capital letters in correspondence is acceptable in

A) memos.
B) e-mail.
C) letters.
D) None of these answers is correct.

Question 16

An e-mail writer can send the reader any attachment, regardless of size or software.

Question 17

Instant messaging provides increased communication speed over e-mail.

Question 18

"Enclosure" notation at the bottom of the page.

A) Letters
B) Memos

Question 19

High-tech subject matter with acronyms and abbreviations often allowed.

A) Letters
B) Memos

Question 20

Your textbook authors state that you should never use "Miss" or "Mrs." in
the salutation of the letter.

Question 21

Companies today may want to control the use of Instant Messaging by their employees. What are three of the techniques they could use to accomplish this?

Question 22

List and discuss at least six Instant Messaging (IM) techniques. Why is each important in the workplace?

Question 23

Identify and discuss two types of communication that begin with buffer statements and create the first paragraph of two such letters.

Question 24

Discuss why e-mail is such a valuable communication tool? Provide examples.