Question 1

Why should the writer of an e-mail use highlighting techniques sparingly?

Accepted Answer

A)  All e-mail platforms are not compatible. 
B)  Highlighting could lead to garbled text. 
C)  All e-mail software is not compatible. 
D)  It could distort the meaning of the message. 
A)  All e-mail platforms are not compatible. 
B)  Highlighting could lead to garbled text. 
C)  All e-mail software is not compatible. 
D)  It could distort the meaning of the message. D

Question 2

Companies today may want to control the use of Instant Messaging by their employees. What are three of the techniques they could use to accomplish this?

Accepted Answer

1. Implementing a company-wide Instant Messaging policy: Companies can create and enforce a policy that outlines the acceptable use of Instant Messaging in the workplace. This policy can include guidelines on when and how employees are allowed to use Instant Messaging, as well as consequences for violating the policy.

2. Using monitoring software: Companies can use monitoring software to track and record employees' Instant Messaging activity. This can help them identify any misuse or unauthorized use of Instant Messaging and take appropriate action.

3. Blocking or restricting access to certain Instant Messaging platforms: Companies can use firewalls or other network security measures to block or restrict access to specific Instant Messaging platforms. This can help prevent employees from using unauthorized or unapproved Instant Messaging services while at work.

Question 3

E-mail systems are sometimes not secure.

Accepted Answer

A) True 
 B)False  True

Question 4

Always include a subject line.

Accepted Answer

A)  Letters 
B)  Memos 
A)  Letters 
B)  Memos

Question 5

Always includes an address.

Accepted Answer

A)  Letters 
B)  Memos 
A)  Letters 
B)  Memos

Question 6

Using all capital letters in correspondence is acceptable in

Accepted Answer

A)  memos. 
B)  e-mail. 
C)  letters. 
D)  None of these answers is correct. 
A)  memos. 
B)  e-mail. 
C)  letters. 
D)  None of these answers is correct.

Question 7

Usually include a salutation.

Accepted Answer

A)  Letters 
B)  Memos 
A)  Letters 
B)  Memos

Question 8

Informal tone

Accepted Answer

A)  Letters 
B)  Memos 
A)  Letters 
B)  Memos

Question 9

Format includes letterhead and address.

Accepted Answer

A)  Letters 
B)  Memos 
A)  Letters 
B)  Memos

Question 10

Instant messaging provides increased communication speed over e-mail.

Accepted Answer

A) True 
 B)False

Question 11

Discuss why e-mail is such a valuable communication tool? Provide examples.

Accepted Answer

The answer of Discuss why e-mail is such a valuable...

Question 12

In what ways could Instant Messaging cause problems in technical communication?

Accepted Answer

A)  Instant messaging is vulnerable to hackers. 
B)  Personal messages could distract employees. 
C)  Instant messages can lead to loss of productivity. 
D)  All of these answers are correct. 
E)  A and B 
A)  Instant messaging is vulnerable to hackers. 
B)  Personal messages could distract employees. 
C)  Instant messages can lead to loss of productivity. 
D)  All of these answers are correct. 
E)  A and B

Question 13

An e-mail writer can send the reader any attachment, regardless of size or software.

Accepted Answer

A) True 
 B)False

Question 14

"Enclosure" notation at the bottom of the page.

Accepted Answer

A)  Letters 
B)  Memos 
A)  Letters 
B)  Memos

Question 15

Your audience for a memo will probably be more "high-tech" than your
audience for a letter.

Accepted Answer

A) True 
 B)False

Question 16

High-tech subject matter with acronyms and abbreviations often allowed.

Accepted Answer

A)  Letters 
B)  Memos 
A)  Letters 
B)  Memos

Question 17

Identify and discuss two types of communication that begin with buffer statements and create the first paragraph of two such letters.

Accepted Answer

Two types of communication that begin wi

Question 18

The first paragraph of an effective letter should tell your reader what you want
to happen next, when you want this to happen, and why it is important.

Accepted Answer

A) True 
 B)False

Question 19

One reason for using text messaging is

Accepted Answer

A)  cost. 
B)  the best form of documentation. 
C)  it allows highlighting. 
D)  it speaks to high-tech audiences. 
A)  cost. 
B)  the best form of documentation. 
C)  it allows highlighting. 
D)  it speaks to high-tech audiences.

Question 20

To write an effective e-mail, you should allow your reader to scroll through
an unlimited number of screens.

Accepted Answer

A) True 
 B)False

Why should the writer of an e-mail use highlighting techniques sparingly?

Companies today may want to control the use of Instant Messaging by their employees. What are three of the techniques they could use to accomplish this?

E-mail systems are sometimes not secure.

Always include a subject line.

Always includes an address.

Using all capital letters in correspondence is acceptable in

Usually include a salutation.

Informal tone

Format includes letterhead and address.

Instant messaging provides increased communication speed over e-mail.

Discuss why e-mail is such a valuable communication tool? Provide examples.

In what ways could Instant Messaging cause problems in technical communication?

An e-mail writer can send the reader any attachment, regardless of size or software.

"Enclosure" notation at the bottom of the page.

Your audience for a memo will probably be more "high-tech" than your audience for a letter.

High-tech subject matter with acronyms and abbreviations often allowed.

Identify and discuss two types of communication that begin with buffer statements and create the first paragraph of two such letters.

The first paragraph of an effective letter should tell your reader what you want to happen next, when you want this to happen, and why it is important.

One reason for using text messaging is

To write an effective e-mail, you should allow your reader to scroll through an unlimited number of screens.

An Introduction to Technical Communication

The Communication Process

Objectives in Technical Communication

Audience Recognition

Ethical Considerations

Research

Social Media

The Job Search

Document Design

Using Visual Aids

Communicating to Persuade

Technical Descriptions and Process Analyses

Instructions, User Manuals, and Standard Operating Procedures

Web Sites and Online Help

Short, Informal Reports

Long, Formal Reports

Proposals

Oral Presentations

Filters

Exam 7: Routine Correspondence

Why should the writer of an e-mail use highlighting techniques sparingly?

Companies today may want to control the use of Instant Messaging by their employees. What are three of the techniques they could use to accomplish this?

E-mail systems are sometimes not secure.

Always include a subject line.

Always includes an address.

Using all capital letters in correspondence is acceptable in

Usually include a salutation.

Informal tone

Format includes letterhead and address.

Instant messaging provides increased communication speed over e-mail.

Discuss why e-mail is such a valuable communication tool? Provide examples.

In what ways could Instant Messaging cause problems in technical communication?

An e-mail writer can send the reader any attachment, regardless of size or software.

"Enclosure" notation at the bottom of the page.

Your audience for a memo will probably be more "high-tech" than your audience for a letter.

High-tech subject matter with acronyms and abbreviations often allowed.

Identify and discuss two types of communication that begin with buffer statements and create the first paragraph of two such letters.

The first paragraph of an effective letter should tell your reader what you want to happen next, when you want this to happen, and why it is important.

One reason for using text messaging is

To write an effective e-mail, you should allow your reader to scroll through an unlimited number of screens.

An Introduction to Technical Communication

The Communication Process

Objectives in Technical Communication

Audience Recognition

Ethical Considerations

Research

Social Media

The Job Search

Document Design

Using Visual Aids

Communicating to Persuade

Technical Descriptions and Process Analyses

Instructions, User Manuals, and Standard Operating Procedures

Web Sites and Online Help

Short, Informal Reports

Long, Formal Reports

Proposals

Oral Presentations

Filters