Deck 5: Interpersonal Communication

Question 1

Shane's client keeps asking him the same question over and over again.What should Shane do next that would be appropriate and respectful?

A)Be patient.
B)Say that he has already answered the question.
C)Point out to the client that he is answering the same question again.
D)Report the client's behaviour immediately to the nurse.

Answer 1

A

Question 2

To use touch correctly, the support worker should do which of the following?

A)Follow the client's care plan.
B)Ask if the client is agreeable to being touched.
C)Ask how the client wants to be touched.
D)Use both hands.

Answer 2

B

Question 3

What should a support worker remember about the use of slang while working with a client?

A)Slang terms will help the client to feel at home.
B)Slang terms should be used often because professional jargon may confuse the client.
C)Using slang terms is a good way to start a conversation with your client.
D)It is essential to avoid slang terms and swear words and to use professional behaviours and body language in the workplace.

Answer 3

D

Question 4

Interpersonal communication can be defined as which of the following?

A)The verbal account of care provided and observations made
B)The written account of care provided and observations made
C)The medical record
D)The exchange of information

Question 5

Which of the following conveys comfort, caring, and reassurance?

A)Body language
B)Gestures
C)Posture
D)Touch

Question 6

How can a support worker help a new resident feel safe and secure?

A)By listening to the resident's concerns
B)By keeping the resident in his or her room
C)By asking direct questions
D)By asking visitors to leave the room

Question 7

A client says, "I'm tired of waiting for my lunch.I want it now!" To paraphrase, which statement is correct?

A)"Why do you want your lunch now?"
B)"You want your lunch now."
C)"What do you want for lunch?"
D)"Could you tell me that again, please?"

Question 8

Which of the following statements about body language is correct?

A)Your appearance sends messages about yourself to others.
B)Facial expressions have the same meanings in all cultures.
C)Maintaining eye contact is important in all cultures.
D)It has minimal effect on communication.

Question 9

The support worker wants to make sure that a client understands what has been discussed.What is the best way to do this?

A)Assume the client understands.
B)Assume the client is confused and disoriented.
C)Respect the client's culture and religion.
D)Ask questions to find out if the client has understood what has been said.

Question 10

Sheethal, a support worker, knows that when she asks a client a question, she should do which of the following?

A)Expect an answer right away
B)Give the client time to process what she asked
C)Ask the question in another way
D)Ask the question only once

Question 11

A client's feces have a strong odour.What should you do if you are the support worker?

A)Tell the client that the feces smells.
B)Ask what the client ate.
C)Control your body language.
D)Avoid eye contact with the client.

Question 12

Which of the following behaviours shows that the support worker is actively listening to a client?

A)Maintaining good eye contact with the client
B)Leaning away from the client
C)Sitting with arms crossed
D)Changing the subject

Question 13

Which of the following is a rule for verbal communication?

A)Shout so that the client can hear you.
B)Save time by asking several questions at one time.
C)Speak clearly and slowly.
D)Always repeat information.

Question 14

Which of the following is a term for messages sent through facial expressions, gestures, posture, and body movements?

A)Body language
B)Paraphrasing
C)Focusing
D)Holism

Question 15

A client is angry and demanding.The support worker understands that during situations like this, it is important to do which of the following?

A)Keep the client waiting
B)Ignore the client's behaviour
C)Treat the client with respect and dignity
D)Ask the nurse to talk to the client

Question 16

Which communication technique will give yes or no answers?

A)Paraphrasing
B)Asking closed questions
C)Focusing
D)Clarifying

Question 17

Listening involves which of the following?

A)Using communication boards
B)Observing the client's nonverbal communication
C)Leaning back with your arms crossed
D)Using communication barriers

Question 18

Verbal communication includes which of the following?

A)Spoken words and sign language
B)Body language
C)Needs
D)Culture

Question 19

Which one of the following is a closed question?

A)"Would you like your lunch now?"
B)"Why don't you want to eat?"
C)"Can you tell me that again, please?"
D)"Can you tell me about your family?"

Question 20

Health team members exchange information with each other by sending and receiving messages.What is this is an example of?

A)Gossip
B)Interpersonal communication
C)Reporting
D)Resolving conflict

Question 21

Which communication technique is helpful when a client is rambling in speech?

A)Paraphrasing
B)Silence
C)Clarifying
D)Focusing

Question 22

Raj, a support worker, is not sure he heard his resident's comment correctly and wants to make sure he understands the message.Which communication technique should he use?

A)Paraphrasing
B)Direct questions
C)Clarifying
D)Focusing

Question 23

A client wants his meatloaf prepared a certain way.Which is the best way to clarify what the client is saying?

A)"Can you tell me that again, please?"
B)"Do you want more pepper in it?"
C)"Why do you want it made that way?"
D)"Let's talk about the meatloaf on your plate."

Question 24

The client interrupts when the support worker is speaking and changes the subject.Which of the following would be the best explanation for this?

A)The client is angry.
B)The client is embarrassed.
C)The client is uncomfortable with the topic.
D)The client is bored.

Question 25

Which communication technique invites a client to share thoughts?

A)Paraphrasing
B)Asking direct questions
C)Asking open-ended questions
D)Focusing

Question 26

Mr.Vandergus has just recently been admitted to s long-term care facility.Joel, the support worker, is assisting Mr.Vandergus with PM care and has just assisted him into bed.Mr.Vandergus keeps talking about leaving his home.Which of the following actions by Joel best reflects the use of active listening to form a trusting relationship with the resident?

A)Joel ensures the curtains are drawn around the bed.
B)Joel stands close to the bedside while talking.
C)Joel talks about last night's hockey game to build trust.
D)Joel pays close attention to Mr.Vandergus's verbal as well as nonverbal communication, thus encouraging Mr.Vandergus to share how he is feeling and any concerns he has.