Question 1

Which of the following is a rule for verbal communication?

Accepted Answer

A) Shout so that the client can hear you. 
B) Save time by asking several questions at one time. 
C) Speak clearly and slowly. 
D) Always repeat information. 
A) Shout so that the client can hear you. 
B) Save time by asking several questions at one time. 
C) Speak clearly and slowly. 
D) Always repeat information. C

Question 2

The support worker wants to make sure that a client understands what has been discussed.What is the best way to do this?

Accepted Answer

A) Assume the client understands. 
B) Assume the client is confused and disoriented. 
C) Respect the client's culture and religion. 
D) Ask questions to find out if the client has understood what has been said. 
A) Assume the client understands. 
B) Assume the client is confused and disoriented. 
C) Respect the client's culture and religion. 
D) Ask questions to find out if the client has understood what has been said. D

Question 3

Which communication technique will give yes or no answers?

Accepted Answer

A) Paraphrasing 
B) Asking closed questions 
C) Focusing 
D) Clarifying 
A) Paraphrasing 
B) Asking closed questions 
C) Focusing 
D) Clarifying B

Question 4

Shane's client keeps asking him the same question over and over again.What should Shane do next that would be appropriate and respectful?

Accepted Answer

A) Be patient. 
B) Say that he has already answered the question. 
C) Point out to the client that he is answering the same question again. 
D) Report the client's behaviour immediately to the nurse. 
A) Be patient. 
B) Say that he has already answered the question. 
C) Point out to the client that he is answering the same question again. 
D) Report the client's behaviour immediately to the nurse.

Question 5

Which of the following statements about body language is correct?

Accepted Answer

A) Your appearance sends messages about yourself to others. 
B) Facial expressions have the same meanings in all cultures. 
C) Maintaining eye contact is important in all cultures. 
D) It has minimal effect on communication. 
A) Your appearance sends messages about yourself to others. 
B) Facial expressions have the same meanings in all cultures. 
C) Maintaining eye contact is important in all cultures. 
D) It has minimal effect on communication.

Question 6

Sheethal, a support worker, knows that when she asks a client a question, she should do which of the following?

Accepted Answer

A) Expect an answer right away 
B) Give the client time to process what she asked 
C) Ask the question in another way 
D) Ask the question only once 
A) Expect an answer right away 
B) Give the client time to process what she asked 
C) Ask the question in another way 
D) Ask the question only once

Question 7

Listening involves which of the following?

Accepted Answer

A) Using communication boards 
B) Observing the client's nonverbal communication 
C) Leaning back with your arms crossed 
D) Using communication barriers 
A) Using communication boards 
B) Observing the client's nonverbal communication 
C) Leaning back with your arms crossed 
D) Using communication barriers

Question 8

Interpersonal communication can be defined as which of the following?

Accepted Answer

A) The verbal account of care provided and observations made 
B) The written account of care provided and observations made 
C) The medical record 
D) The exchange of information 
A) The verbal account of care provided and observations made 
B) The written account of care provided and observations made 
C) The medical record 
D) The exchange of information

Question 9

A client's feces have a strong odour.What should you do if you are the support worker?

Accepted Answer

A) Tell the client that the feces smells. 
B) Ask what the client ate. 
C) Control your body language. 
D) Avoid eye contact with the client. 
A) Tell the client that the feces smells. 
B) Ask what the client ate. 
C) Control your body language. 
D) Avoid eye contact with the client.

Question 10

Which communication technique is helpful when a client is rambling in speech?

Accepted Answer

A) Paraphrasing 
B) Silence 
C) Clarifying 
D) Focusing 
A) Paraphrasing 
B) Silence 
C) Clarifying 
D) Focusing

Question 11

Mr.Vandergus has just recently been admitted to s long-term care facility.Joel, the support worker, is assisting Mr.Vandergus with PM care and has just assisted him into bed.Mr.Vandergus keeps talking about leaving his home.Which of the following actions by Joel best reflects the use of active listening to form a trusting relationship with the resident?

Accepted Answer

A) Joel ensures the curtains are drawn around the bed. 
B) Joel stands close to the bedside while talking. 
C) Joel talks about last night's hockey game to build trust. 
D) Joel pays close attention to Mr.Vandergus's verbal as well as nonverbal communication, thus encouraging Mr.Vandergus to share how he is feeling and any concerns he has. 
A) Joel ensures the curtains are drawn around the bed. 
B) Joel stands close to the bedside while talking. 
C) Joel talks about last night's hockey game to build trust. 
D) Joel pays close attention to Mr.Vandergus's verbal as well as nonverbal communication, thus encouraging Mr.Vandergus to share how he is feeling and any concerns he has.

Question 12

A client is angry and demanding.The support worker understands that during situations like this, it is important to do which of the following?

Accepted Answer

A) Keep the client waiting 
B) Ignore the client's behaviour 
C) Treat the client with respect and dignity 
D) Ask the nurse to talk to the client 
A) Keep the client waiting 
B) Ignore the client's behaviour 
C) Treat the client with respect and dignity 
D) Ask the nurse to talk to the client

Question 13

A client wants his meatloaf prepared a certain way.Which is the best way to clarify what the client is saying?

Accepted Answer

A) "Can you tell me that again, please?" 
B) "Do you want more pepper in it?" 
C) "Why do you want it made that way?" 
D) "Let's talk about the meatloaf on your plate." 
A) "Can you tell me that again, please?" 
B) "Do you want more pepper in it?" 
C) "Why do you want it made that way?" 
D) "Let's talk about the meatloaf on your plate."

Question 14

Which one of the following is a closed question?

Accepted Answer

A) "Would you like your lunch now?" 
B) "Why don't you want to eat?" 
C) "Can you tell me that again, please?" 
D) "Can you tell me about your family?" 
A) "Would you like your lunch now?" 
B) "Why don't you want to eat?" 
C) "Can you tell me that again, please?" 
D) "Can you tell me about your family?"

Question 15

Which communication technique invites a client to share thoughts?

Accepted Answer

A) Paraphrasing 
B) Asking direct questions 
C) Asking open-ended questions 
D) Focusing 
A) Paraphrasing 
B) Asking direct questions 
C) Asking open-ended questions 
D) Focusing

Question 16

What should a support worker remember about the use of slang while working with a client?

Accepted Answer

A) Slang terms will help the client to feel at home. 
B) Slang terms should be used often because professional jargon may confuse the client. 
C) Using slang terms is a good way to start a conversation with your client. 
D) It is essential to avoid slang terms and swear words and to use professional behaviours and body language in the workplace. 
A) Slang terms will help the client to feel at home. 
B) Slang terms should be used often because professional jargon may confuse the client. 
C) Using slang terms is a good way to start a conversation with your client. 
D) It is essential to avoid slang terms and swear words and to use professional behaviours and body language in the workplace.

Question 17

Verbal communication includes which of the following?

Accepted Answer

A) Spoken words and sign language 
B) Body language 
C) Needs 
D) Culture 
A) Spoken words and sign language 
B) Body language 
C) Needs 
D) Culture

Question 18

The client interrupts when the support worker is speaking and changes the subject.Which of the following would be the best explanation for this?

Accepted Answer

A) The client is angry. 
B) The client is embarrassed. 
C) The client is uncomfortable with the topic. 
D) The client is bored. 
A) The client is angry. 
B) The client is embarrassed. 
C) The client is uncomfortable with the topic. 
D) The client is bored.

Question 19

Health team members exchange information with each other by sending and receiving messages.What is this is an example of?

Accepted Answer

A) Gossip 
B) Interpersonal communication 
C) Reporting 
D) Resolving conflict 
A) Gossip 
B) Interpersonal communication 
C) Reporting 
D) Resolving conflict

Question 20

Which of the following behaviours shows that the support worker is actively listening to a client?

Accepted Answer

A) Maintaining good eye contact with the client 
B) Leaning away from the client 
C) Sitting with arms crossed 
D) Changing the subject 
A) Maintaining good eye contact with the client 
B) Leaning away from the client 
C) Sitting with arms crossed 
D) Changing the subject

Exam 5: Interpersonal Communication

Which of the following is a rule for verbal communication?

The support worker wants to make sure that a client understands what has been discussed.What is the best way to do this?

Which communication technique will give yes or no answers?

Shane's client keeps asking him the same question over and over again.What should Shane do next that would be appropriate and respectful?

Which of the following statements about body language is correct?

Sheethal, a support worker, knows that when she asks a client a question, she should do which of the following?

Listening involves which of the following?

Interpersonal communication can be defined as which of the following?

A client's feces have a strong odour.What should you do if you are the support worker?

Which communication technique is helpful when a client is rambling in speech?

A client is angry and demanding.The support worker understands that during situations like this, it is important to do which of the following?

A client wants his meatloaf prepared a certain way.Which is the best way to clarify what the client is saying?

Which one of the following is a closed question?

Which communication technique invites a client to share thoughts?

What should a support worker remember about the use of slang while working with a client?

Verbal communication includes which of the following?

The client interrupts when the support worker is speaking and changes the subject.Which of the following would be the best explanation for this?

Health team members exchange information with each other by sending and receiving messages.What is this is an example of?

Which of the following behaviours shows that the support worker is actively listening to a client?

The Role of the Support Worker

The Canadian Health Care System

Workplace Settings

Health, Wellness, Illness, and Disability

Working With Others: Teamwork, Supervision, and Delegation

Managing Stress, Time, and Problems

Ethics

Legislation: the Clients Rights and Your Rights

Caring About Culture and Diversity

Working With Clients and Their Families

Promoting Client Well-Being, Comfort, and Sleep

Medical Terminology

Client Care: Planning, Processes, Reporting, and Recording

Measuring Height, Weight, and Vital Signs

Abuse Awareness

Body Structure and Function

Growth and Development

Caring for Mothers and Infants

Caring for the Young

Caring for Older Adults

Safety

Preventing Infection

Skin Care and Prevention of Wounds

Body Mechanics: Moving, Positioning, Transferring, and Lifting the Client

Exercise and Activity

Rehabilitation Care

Nutrition and Fluids

Enteral Nutrition and Intravenous Therapy

Personal Hygiene

Grooming and Dressing

Urinary Elimination

Bowel Elimination

Beds and Bed Making

Mental Health Disorders

Disorientation, Delirium, and Dementia

Common Diseases and Conditions

Developmental Disorders and Disabilities

Speech and Language Disorders

Hearing and Vision Disorders

Oxygen Needs

Home Management

Assisting With Medications

Heat and Cold Applications

Working in Acute Care

End-Of-Life Care

Starting Your Career

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