Deck 9: Motivating Employees

Question 1

A mission statement should identify who your company is,what you stand for,what you do and why you do it.

Answer 1

True

Question 2

Organizations can continue to accomplish many things without managers.

Answer 2

False

Question 3

SMART stands for specific,measurable,achievable,realistic,time.

Answer 3

True

Question 4

Leadership is an appointed position with a title; while management tends to have a broader scope encompassing one's personal life too.

Question 5

Leading means creating a vision for the organization and communicating,guiding,training,coaching and motivating others to work effectively to achieve the organization's goals and objectives.

Question 6

Empowering employees means giving employees as much freedom as possible to become self-directed and self-motivated.

Question 7

Planning is a key management function because the other functions depend heavily on having a good plan,no matter what the size of the business.

Question 8

An organization chart is a visual diagram that shows the physical layout of the company,similar to a map.

Question 9

The microenvironment is comprised of factors such as the firm's customers,distributors,suppliers and competitors.

Question 10

Organizing means creating a vision for the organization and communicating,guiding,training,coaching and motivating others to work effectively to achieve the organization's goals and objectives.

Question 11

Socio-cultural factors such as the U.S.life expectancy and the number of births affect business.

Question 12

Management is not a powerful position since anyone can be a manager.

Question 13

A SWOT analysis helps managers better develop goals and objectives.

Question 14

Planning includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization's goals and objectives.

Question 15

Management is the process of planning, organizing, leading and controlling people and other available resources to accomplish organizational goals and objectives.

Question 16

Controlling means measuring whether what actually occurs meets the organization's goals.

Question 17

A PEST analysis is used to understand how customers,distributors and suppliers view the business.

Question 18

PEST stands for political,economic,social and technological.

Question 19

A SWOT analysis is an analysis of the organization's skills,weaknesses,organizational chart and timelines.

Question 20

Management is a position granted to people because they are capable.

Question 21

The first step in the controlling process is to establish clear performance standards.

Question 22

Today's worker is more skilled and educated than workers in the past.

Question 23

The CEO is responsible for all top-level decisions in the firm.

Question 24

Rapid change makes it more important than ever to have clear goals that enable a company to stay focused.

Question 25

One of the unique challenges managers face today is global competition.

Question 26

Empowered employees can respond quickly to customer requests by making decisions without consulting the manager.

Question 27

A Theory X manager likely believes the average person dislikes work and wishes to avoid responsibility.

Question 28

Managers are expected to make decisions and make sure organizational tasks are accomplished.

Question 29

Theory Z combines characteristics from European and American management styles.

Question 30

Staffing involves recruiting,hiring,motivating and retaining the best people available to accomplish the company's objectives.

Question 31

Managers in most companies today tend to be friendly and generally treat employees as partners.

Question 32

The traditional way to departmentalize organizations is by functions.

Question 33

Autocratic leadership involves permitting employees to function within limits defined by their superior.

Question 34

Theory Y management style is the best to use in all situations.

Question 35

The business atmosphere overseen by a Theory X manager is likely to be much more relaxed than that of a Theory Y manager.

Question 36

The further up the managerial ladder a person moves,the less he may use his original job skills.

Question 37

Downsizing refers to shrinking of the organization by reducing the workforce.

Question 38

Participative leadership consists of managers and employees working together to make decisions.

Question 39

First-line managers primarily use conceptual skills in their jobs.

Question 40

The span of control is the optimal number of subordinates a manager supervises.

Question 41

A(n)__________ organization teams people from various departments to accomplish a common goal such as getting a project done for a client.

Question 42

A restaurant company that creates units as Northeast,Southeast,Northwest,Southwest and Midwest regions is practicing __________ departmentalization.

Question 43

When employees know the job very well and trust exists among management and employees,the free-rein or laissez-faire leadership style is likely used.

Question 44

__________ involves establishing clear standards to determine whether an organization is progressing toward its goals and objectives,rewarding people for doing a good job and taking corrective action if they are not.

A) Planning
B) Leading
C) Controlling
D) Evaluating

Question 45

__________ is the process of planning,organizing,leading and controlling people and other available resources to accomplish organizational goals and objectives.

A) Management
B) Strategy
C) Marketing
D) Corporate responsibility

Question 46

__________ is a position of power,a position that is granted to individuals because they are capable.

A) Management
B) Leadership
C) Planner
D) Historian

Question 47

__________ leadership involves making managerial decisions without consulting others.

Question 48

Total Quality Management (TQM)is a management strategy whereby quality is reviewed at every phase of the production process,even in service organizations.

Question 49

Management has __________ main functions.

A) 3
B) 4
C) 5
D) 6

Question 50

__________ planning is the process of setting work standards and schedules necessary to implement the company's tactical objectives.

Question 51

Recently Congress passed the law to raise the federal minimum wage in three increments from $5.15 per hour to $7.25 per hour.This is an example of a __________ external area that may affect business in the future.

Question 52

Which of the following statements about management is true?

A) It is an appointed position
B) All effective managers must be leaders
C) There are six functions of management
D) All of the responses are correct

Question 53

__________ is the process of planning,organizing,leading and controlling people and other available resources to accomplish organizational goals and objectives.

Question 54

__________ involves recruiting,hiring,motivating and retaining the best people available to accomplish the company's objectives.

Question 55

A macro environment is comprised of factors such as the firm's customers,distributors,suppliers and competitors.

Question 56

__________ includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization's goals and objectives.

A) Planning
B) Organizing
C) Controlling
D) Evaluating

Question 57

__________ planning is the process of developing detailed,short-term statements about what is to be done,who is to do it and how it is to be done.

Question 58

__________ includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives.

A) Planning
B) Organizing
C) Controlling
D) Evaluating

Question 59

__________ planning is the setting of major,long-term goals for the company.

Question 60

__________ means creating a vision for the organization and communicating,guiding,training,coaching and motivating others to work effectively to achieve the organization's goals and objectives.

A) Planning
B) Leading
C) Controlling
D) Evaluating

Question 61

Planning teams help businesses:

A) Find business opportunities
B) Monitor the environment
C) Watch for challenges
D) All of the responses are correct

Question 62

The first step in the control function is:

A) Establishing clear performance standards
B) Monitoring and recording actual performance
C) Comparing results against plans and standards
D) Taking corrective action when needed

Question 63

Guidelines for setting SMART objectives include:

A) Specific objectives
B) Measurable objectives
C) Realistic objectives
D) All of the responses are correct

Question 64

A tool specifically useful in understanding and analyzing the macro environment.

A) SWOT Analysis
B) PEST Analysis

Question 65

The keys to good leadership include:

A) Communicate a vision and rally others around it
B) Establish company values
C) Promote corporate ethics
D) All of the responses are correct

Question 66

Useful to determine how well the company is doing at any given point in time.

A) SWOT Analysis
B) PEST Analysis

Question 67

Theory Z managers tend to believe in:

A) Long-term employment in a company
B) Individual responsibility
C) Slow evaluation and promotion
D) All of the responses are correct

Question 68

Theory Y managers tend to believe:

A) Most people like work; it is as natural as play or rest
B) The average worker wants security
C) A primary motivator is money
D) The manager must be highly involved, telling people what to do and how to do it

Question 69

Managers are responsible for which of the following?

A) Guaranteeing that the company is profitable
B) Creating an environment that encourages working long and productive hours
C) Enforcing local regulations
D) Setting a tone of ethics

Question 70

__________ leadership involves making managerial decisions without consulting others.

A) Autocratic
B) Monocratic
C) Democratic
D) Laissez-fair

Question 71

An analysis of the organization's strengths,weaknesses,opportunities and threats.

A) SWOT Analysis
B) PEST Analysis

Question 72

A __________ structure is one where the staff personnel advise and assist the line personnel in meeting the goals of the organization.

A) Staff
B) Line and staff
C) Matrix
D) Departmental

Question 73

The difference between SMART objectives and a PEST analysis is ________________.

A) SMART objectives are used to analyze the micro environment, while PEST analysis is used to analyze the macro environment
B) SMART objectives are guidelines with which to set goals and PEST analysis is used to analyze the micro environment
C) SMART objectives are guidelines with which to set goals and PEST analysis is used to analyze the macro environment
D) SMART objectives are used to analyze the macro environment and PEST analysis is used to evaluate goals

Question 74

__________ include general managers,division managers,district managers and plant managers or supervisors.

A) Supervisory management
B) First-line management
C) Middle managers
D) Top managers

Question 75

Which of the following is a way to departmentalize an organization?

A) By product
B) By customer group
C) By process
D) All of the responses are correct

Question 76

Which of the following items should be addressed in a mission statement?

A) Ethical issues facing the company
B) Social responsibility
C) Expected breakeven point for the year
D) The nature of competition

Question 77

The administrator of a hospital will most likely use __________ leadership.

A) Free-rein
B) Autocratic
C) Collaborative
D) Democratic

Question 78

Most sports teams' coaches are considered to be __________ leaders.

A) Participative
B) Democratic
C) Autocratic
D) All of the responses are correct

Question 79

Theory X managers tend to believe:

A) The average worker prefers to be directed, wishes to avoid responsibility, has relatively little ambition and wants security
B) The depth of a person's commitment to goals depends on the perceived rewards for achieving them
C) In industry, the average person's intellectual potential is only partially realized
D) All of the responses are correct

Question 80

__________ leadership involves managers setting objectives and then employees being relatively free to do whatever it takes to accomplish those objectives.

A) Laissez-faire
B) Autocratic
C) Collaborative
D) Democratic