Deck 10: Achieving World-Class Operations Management

Question 1

An intrinsic reward is something given to you by someone else as recognition for good work.

Answer 1

False

Question 2

Leadership and communication go hand-in-hand.

Answer 2

True

Question 3

Leadership and employee motivation are key factors in an organization's success.

Answer 3

True

Question 4

An extrinsic reward is the personal satisfaction you feel when you perform well and achieve goals.

Question 5

Great leaders enjoy change; in fact,they continually make drastic changes.

Question 6

Informal leadership occurs when someone may not have official authority or position but chooses to lead for a variety of reasons.

Question 7

One quality that helps a leader achieve effective results is integrity.

Question 8

To be a leader you have to be a manager.

Question 9

The minority of managers tend to follow the transactional leadership style.Most build upon the transaction and take the employees to the transformational level.

Question 10

Self-knowledge will get in the way of being an effective leader.

Question 11

Accepting constructive criticism is a sign of weakness and thus is not useful to successful leaders.

Question 12

Social leaders plan activities and timelines and make sure the group stays on task.

Question 13

Task leaders make sure that everyone is comfortable with the decision being made and diffuse any potentially confrontational issues among group members.

Question 14

Frank Gilbreth developed time and motion studies.

Question 15

Researchers have found that there is one set of particular qualities that guarantees success as a leader.

Question 16

Total identification with the company guarantees a leader's success.

Question 17

A vision always comes from a transformational leader.

Question 18

It is hard to be an effective manager without also being a leader.

Question 19

A transformational leader is successful by providing clear structure and guidelines to employees.

Question 20

In formal leadership someone has been given authority to make decisions or lead a group.

Question 21

Empowerment means allowing employees the ability and trust to make decisions.

Question 22

If a leader is practicing employee empowerment he or she should punish employees when they make mistakes to help them learn.

Question 23

__________ is the process of offering guidance or direction.

Question 24

Equity theory deals with questions like,"If I do a good job,will it be worth it"?

Question 25

Frederick Taylor is called the "father of scientific management".

Question 26

An example of an intrinsic reward is personal satisfaction.

Question 27

Decision making is very simply choosing among two or more alternatives.

Question 28

Management by objectives (MBO)is a system of goal setting and implementation that involves a cycle of discussion,review and evaluation of objectives among top and mid-level managers,supervisors and employees.

Question 29

The principle of motion economy showed that every job could be broken down into therbligs.

Question 30

Google's employees enjoy their jobs because they can be themselves.

Question 31

One of the findings of the Mayo studies was that the workers in the test room thought they were in isolation.

Question 32

Praise in public,punish in private.

Question 33

According to Maslow,satisfied needs are motivators.

Question 34

Scientific management views people largely as machines that need to be properly programmed.

Question 35

Goal setting theory is based on the idea that setting ambitious but attainable goals can motivate workers and improve performance.

Question 36

When workers perceive inequity,one of the ways they may deal with it is to work harder to show they are outstanding employees.

Question 37

The first step in the MBO process is when the managers and the employees establish a set of mutually agreed upon goals for a specific period of time.

Question 38

Goal setting theory is based on the idea that setting unattainable goals can motivate workers to try harder.

Question 39

Job rotation combines a series of tasks into one challenging assignment.

Question 40

Motivators cause dissatisfaction if not present.

Question 41

__________ leaders make sure that everyone is comfortable with the decision being made and diffuse any potentially confrontational issues among group members.

Question 42

__________ is the act,manner or practice of managing,handling,supervision or control.

Question 43

Melissa,as a manager,wants all of her reports to be on time.Judy is rarely late with any reports.If Melissa praises Judy publicly,Melissa is using __________ reinforcement.

Question 44

A __________ leader is more likely to promise rewards for good performance.

Question 45

__________ theory is based on the idea that positive and negative reinforcements motivate a person to behave in certain ways.

Question 46

Which of the following is an undesirable leader quality?

A) Totally identify with company
B) Ruthless elimination
C) Obsessed with the company image
D) All of the responses are correct

Question 47

The __________ effect refers to the tendency for people to behave differently when they know they are being studied.

Question 48

Which of the following is a set of qualities that tend to help leaders achieve effective results?

A) Understanding the task
B) Listening
C) Openness to change
D) All of the responses are correct

Question 49

__________ theory is the idea that employees try to maintain equity between inputs and outputs compared to others in similar positions.

Question 50

__________ means trusting employees to make the right decisions.

Question 51

Which of the following are characteristics associated with leaders?

A) Ask what and why
B) Administer
C) Do things right
D) All of the responses are correct

Question 52

Which of the following statements about leaders is true?

A) Only managers can be leaders
B) It is hard to be an effective manager without being a leader
C) There are distinct qualities that all leaders have
D) All of the responses are correct

Question 53

__________ is the drive to satisfy a need.

Question 54

__________ is the act,manner or practice of managing,handling,supervision or control.

A) Management
B) Leadership
C) Planner
D) Historian

Question 55

An example of an __________ reward is a raise.

Question 56

__________ make sure everyone is comfortable with the decision being made and diffuse any potentially confrontational issues among group members.

A) Transformational
B) Task
C) Social
D) Transactional

Question 57

__________ leadership occurs when someone may not have official authority or position but chooses to lead for a variety of reasons.

Question 58

Which of the following are characteristics associated with managers?

A) Maintain
B) Administer
C) Ask how and when
D) All of the responses are correct

Question 59

__________ means someone has been given authority to make decisions or lead a group.

A) Informal leadership
B) Transactional leadership
C) Formal leadership
D) Transformational leadership

Question 60

__________ is the process of offering guidance or direction.

A) Management
B) Strategy
C) Marketing
D) Leadership

Question 61

The theory of motivation based on unmet human needs from basic physiological needs to safety and self-actualization needs was developed by:

A) Taylor
B) Gilbreth
C) Maslow
D) Hawthorne

Question 62

Combining a series of tasks into one challenging assignment is called:

A) Job enrichment
B) Job rotation
C) Job enlargement
D) Job reduction

Question 63

Define leadership and management and discuss the typical characteristics associated with each.

Question 64

Yvon Chouinard of Patagonia would most likely be classified as which type of leader?

A) Transactional
B) Social
C) Transformational
D) Informal

Question 65

Managers in which of the following industries would be most likely to use empowerment?

A) Construction
B) Higher education
C) Production work in a typical factory
D) Mining

Question 66

Job factors that can cause dissatisfaction if missing but do not necessarily motivate employees if increased are called:

A) Cleanliness factors
B) Hygiene factors
C) Dissatisfaction factors
D) Motivational factors

Question 67

Which of the following can be thought of as employee improvement theories?

A) Hawthorne's theory
B) Frederick Taylor's scientific management
C) MBO
D) Herzberg's two factor theory

Question 68

Empowerment most allows employees to feel:

A) Stressed
B) In charge
C) A sense of ownership within the company
D) All of the responses are correct

Question 69

The principle of motion economy showed that every job could be broken down into a series of elementary motions called:

A) Therbligs
B) Thornes
C) Job partitions
D) Elemotions

Question 70

Google is the number one ranked place to work on Fortune's 2007 list.Which of the following is true of the Google workforce?

A) Employees are fully engaged toward accomplishing Google's mission, which they know well
B) Google employees come to work to get energized by their co-workers
C) Google employees are themselves at work
D) All of the responses are correct

Question 71

__________ is the name for when a manager tries to stop undesirable behavior by not responding to it.

A) Motivation
B) Negative reinforcement
C) Positive reinforcement
D) Extinction

Question 72

After the worker has perceived inequity which of the following would likely be a way that a worker would try to reestablish equitable exchanges?

A) Communicate a vision and rally others around it
B) Ask the supervisor for a raise or an explanation
C) Promote corporate ethics in the department
D) All of the responses are correct

Question 73

A(n)__________ reward is the personal satisfaction you feel when you perform well and achieve goals.

A) Intrinsic
B) Extrinsic
C) Realistic
D) Comprehensive

Question 74

Job factors that cause employees to be productive and give them satisfaction are called:

A) Hygiene factors
B) Motivators
C) Producters
D) Satisficers

Question 75

Which of the following statements about equity theory is most true?

A) Equity theory deals with questions like, "If I do a good job, will it be worth it?"
B) Equity theory is based on motivating employees with positive and negative actions
C) Equity theory suggests that employees must be watched at all times so that everyone is treated fairly
D) All of the responses are correct

Question 76

The first step in MBO is:

A) Establishing a set of mutually agreed upon goals for a specific period of time
B) Developing an effective flextime schedule
C) Drawing the organizational chart
D) Analyzing jobs in the organization

Question 77

Occasionally moving employees from one job to another to give them variety is known as:

A) Job rotation
B) Job enlargement
C) Job reduction
D) Job enrichment

Question 78

Which of the following statements about empowerment is most true?

A) Empowerment is a recent concept and is a way to motivate employees
B) Empowerment of employees means putting them in charge during various times of the day
C) Empowerment can have very negative consequences for management
D) Empowerment suggests that managers have lost control of the workforce

Question 79

A transactional leader would most likely do which of the following?

A) Coach his or her staff
B) Intervene only if standards are not met
C) Instills pride and gains respect and trust
D) Encourage his or her staff to solve problems carefully

Question 80

__________ of employees means trusting them to make the right decisions.

A) Enlightenment
B) Empowerment
C) Education
D) Consideration