Question 1

Scientific management views people largely as machines that need to be properly programmed.

Accepted Answer

A) True 
 B)False  True

Question 2

__________ is the name for when a manager tries to stop undesirable behavior by not responding to it.

Accepted Answer

A)  Motivation 
B)  Negative reinforcement 
C)  Positive reinforcement 
D)  Extinction 
A)  Motivation 
B)  Negative reinforcement 
C)  Positive reinforcement 
D)  Extinction D

Question 3

Explain goal-setting theory.

Accepted Answer

Goal setting theory is based on the idea that setting ambitious but attainable goals can motivate workers and improve performance.In order for the theory to work,the goals must be realistic,accepted,accompanied by feedback and supported by organizational conditions.All members of an organization should have some basic agreement about the overall goals of the organization and the specific objectives to be met by each department and individual.If employees do not have a say in the goals,it is unlikely they will fully accept them.If employees help choose the company goals,they are more likely to be committed and motivated.

Question 4

Equity theory deals with questions like,"If I do a good job,will it be worth it"?

Accepted Answer

A) True 
 B)False

Question 5

The minority of managers tend to follow the transactional leadership style.Most build upon the transaction and take the employees to the transformational level.

Accepted Answer

A) True 
 B)False

Question 6

Explain the difference between reinforcement theory and equity theory.

Accepted Answer

Reinforcement theory is the idea that po

Question 7

Google's employees enjoy their jobs because they can be themselves.

Accepted Answer

A) True 
 B)False

Question 8

__________ means trusting employees to make the right decisions.

Accepted Answer

The answer of __________ means trusting employees to make the...

Question 9

One quality that helps a leader achieve effective results is integrity.

Accepted Answer

A) True 
 B)False

Question 10

Informal leadership occurs when someone may not have official authority or position but chooses to lead for a variety of reasons.

Accepted Answer

A) True 
 B)False

Question 11

__________ means someone has been given authority to make decisions or lead a group.

Accepted Answer

A)  Informal leadership 
B)  Transactional leadership 
C)  Formal leadership 
D)  Transformational leadership 
A)  Informal leadership 
B)  Transactional leadership 
C)  Formal leadership 
D)  Transformational leadership

Question 12

List and explain the characteristics of transactional and transformational leaders.

Accepted Answer

Transactional leaders have the following

Question 13

Which of the following can be thought of as employee improvement theories?

Accepted Answer

A)  Hawthorne's theory 
B)  Frederick Taylor's scientific management 
C)  MBO 
D)  Herzberg's two factor theory 
A)  Hawthorne's theory 
B)  Frederick Taylor's scientific management 
C)  MBO 
D)  Herzberg's two factor theory

Question 14

Google is the number one ranked place to work on Fortune's 2007 list.Which of the following is true of the Google workforce?

Accepted Answer

A)  Employees are fully engaged toward accomplishing Google's mission, which they know well 
B)  Google employees come to work to get energized by their co-workers 
C)  Google employees are themselves at work 
D)  All of the responses are correct 
A)  Employees are fully engaged toward accomplishing Google's mission, which they know well 
B)  Google employees come to work to get energized by their co-workers 
C)  Google employees are themselves at work 
D)  All of the responses are correct

Question 15

List three undesirable leader qualities.

Accepted Answer

Possible answers may include:

Question 16

An intrinsic reward is something given to you by someone else as recognition for good work.

Accepted Answer

A) True 
 B)False

Question 17

Frederick Taylor is called the "father of scientific management".

Accepted Answer

A) True 
 B)False

Question 18

According to Maslow,satisfied needs are motivators.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements about equity theory is most true?

Accepted Answer

A)  Equity theory deals with questions like, "If I do a good job, will it be worth it?" 
B)  Equity theory is based on motivating employees with positive and negative actions 
C)  Equity theory suggests that employees must be watched at all times so that everyone is treated fairly 
D)  All of the responses are correct 
A)  Equity theory deals with questions like, "If I do a good job, will it be worth it?" 
B)  Equity theory is based on motivating employees with positive and negative actions 
C)  Equity theory suggests that employees must be watched at all times so that everyone is treated fairly 
D)  All of the responses are correct

Question 20

Job factors that cause employees to be productive and give them satisfaction are called:

Accepted Answer

A)  Hygiene factors 
B)  Motivators 
C)  Producters 
D)  Satisficers 
A)  Hygiene factors 
B)  Motivators 
C)  Producters 
D)  Satisficers

Scientific management views people largely as machines that need to be properly programmed.

__________ is the name for when a manager tries to stop undesirable behavior by not responding to it.

Explain goal-setting theory.

Equity theory deals with questions like,"If I do a good job,will it be worth it"?

The minority of managers tend to follow the transactional leadership style.Most build upon the transaction and take the employees to the transformational level.

Explain the difference between reinforcement theory and equity theory.

Google's employees enjoy their jobs because they can be themselves.

__________ means trusting employees to make the right decisions.

One quality that helps a leader achieve effective results is integrity.

Informal leadership occurs when someone may not have official authority or position but chooses to lead for a variety of reasons.

__________ means someone has been given authority to make decisions or lead a group.

List and explain the characteristics of transactional and transformational leaders.

Which of the following can be thought of as employee improvement theories?

Google is the number one ranked place to work on Fortune's 2007 list.Which of the following is true of the Google workforce?

List three undesirable leader qualities.

An intrinsic reward is something given to you by someone else as recognition for good work.

Frederick Taylor is called the "father of scientific management".

According to Maslow,satisfied needs are motivators.

Which of the following statements about equity theory is most true?

Job factors that cause employees to be productive and give them satisfaction are called:

Introduction

Making Ethical Decisions and Managing a Socially Responsible Business

Competing in the Global Marketplace

Forms of Business Ownership

Entrepreneurship: Starting and Managing Your Own Business

Management and Leadership in Todays Organizations

Designing Organizational Structures

Managing Human Resources and Labor Relations

Motivating Employees

Creating Products and Pricing Strategies to Meet Customers Needs

Distributing and Promoting Products and Services

Using Technology to Manage Information Lf-Test Scoring Guidelines

Filters

Exam 10: Achieving World-Class Operations Management

Scientific management views people largely as machines that need to be properly programmed.

__________ is the name for when a manager tries to stop undesirable behavior by not responding to it.

Explain goal-setting theory.

Equity theory deals with questions like,"If I do a good job,will it be worth it"?

The minority of managers tend to follow the transactional leadership style.Most build upon the transaction and take the employees to the transformational level.

Explain the difference between reinforcement theory and equity theory.

Google's employees enjoy their jobs because they can be themselves.

__________ means trusting employees to make the right decisions.

One quality that helps a leader achieve effective results is integrity.

Informal leadership occurs when someone may not have official authority or position but chooses to lead for a variety of reasons.

__________ means someone has been given authority to make decisions or lead a group.

List and explain the characteristics of transactional and transformational leaders.

Which of the following can be thought of as employee improvement theories?

Google is the number one ranked place to work on Fortune's 2007 list.Which of the following is true of the Google workforce?

List three undesirable leader qualities.

An intrinsic reward is something given to you by someone else as recognition for good work.

Frederick Taylor is called the "father of scientific management".

According to Maslow,satisfied needs are motivators.

Which of the following statements about equity theory is most true?

Job factors that cause employees to be productive and give them satisfaction are called:

Introduction

Making Ethical Decisions and Managing a Socially Responsible Business

Competing in the Global Marketplace

Forms of Business Ownership

Entrepreneurship: Starting and Managing Your Own Business

Management and Leadership in Todays Organizations

Designing Organizational Structures

Managing Human Resources and Labor Relations

Motivating Employees

Creating Products and Pricing Strategies to Meet Customers Needs

Distributing and Promoting Products and Services

Using Technology to Manage Information Lf-Test Scoring Guidelines

Filters