Deck 5: The Organization Development Practitioner and the OD Process

Question 1

Having more knowledge of organizational culture, history, and practices is an example of which of the following?

A) advantage of internal consulting
B) advantage of external consulting
C) disadvantage of internal consulting
D) disadvantage of external consulting

Answer 1

A

Question 2

The ______ approach to consulting frequently results in low success after implementation.

A) expert
B) doctor-patient
C) mechanic
D) organization development

Answer 2

B

Question 3

In becoming an OD consultant, many observers note a background in ______ is a good starting point to expose beginners to introductory OD concepts.

A) history
B) social and behavioral sciences
C) biological sciences
D) information technology

Answer 3

B

Question 4

Having less political involvement, resulting in being more truthful with less consequence is an example of which of the following?

A) advantage of internal consulting
B) advantage of external consulting
C) disadvantage of internal consulting
D) disadvantage of external consulting

Question 5

Organizational members being reluctant to share sensitive information for fear that it may leak internally to colleagues is an example of which of the following?

A) advantage of internal consulting
B) advantage of external consulting
C) disadvantage of internal consulting
D) disadvantage of external consulting

Question 6

Being perceived as short-term is an example of which of the following?

A) advantage of internal consulting
B) advantage of external consulting
C) disadvantage of internal consulting
D) disadvantage of external consulting

Question 7

When using the ______ approach to consulting, even if the problem is successfully solved, clients will likely not know how to solve the problem themselves in the the future and will be forced to contact the consultant again.

A) expert
B) doctor-patient
C) mechanic
D) organization development

Question 8

When using the ______ approach to consulting, the client has typically framed the problem already as a gap in knowledge that the consultant can fulfill.

A) expert
B) doctor-patient
C) mechanic
D) organization development

Question 9

The ______ approach to consulting essentially gives the consultant responsibilty over virtually every aspect of the problem and the solution, and the client relinquishes both accountability and responsibility of the problem.

A) expert
B) doctor-patient
C) mechanic
D) organization development

Question 10

Organizational members feeling more comfortable sharing confidential information without fear of leaks is an example of which of the following?

A) advantage of internal consulting
B) advantage of external consulting
C) disadvatnage of internal consulting
D) disadvantage of external consulting

Question 11

Earning a regular salary is an example of which of the following?

A) advantage of internal consulting
B) advantage of external consulting
C) disadvantage of internal consulting
D) disadvantage of external consulting

Question 12

Within the ______ approach to consulting, the consultant has the responsibility to invite the client to share expectations about roles and working expectations.

A) expert
B) doctor-patient
C) mechanic
D) organization development

Question 13

Which type of consulting approach is commonly utilized in the IT field or financial industry?

A) Expert
B) Doctor-Patient
C) Mechanic
D) Organization Development

Question 14

Which consulting approach most focuses on a shared view of all responsibilities?

A) Expert
B) Doctor-Patient
C) Mechanic
D) Organization Development

Question 15

OD consulting has also been referred to as ______ consulting, in an effort to set it apart from consulting in which the practitioner offers content expertise.

A) expert
B) process
C) responsible
D) accountable

Question 16

Within the ______ approach to consulting, the underlying notion is that clients do not have time or patience to deal with problems.

A) expert
B) doctor-patient
C) mechanic
D) organization development

Question 17

OD consultants view ______ as the experts.

A) themselves
B) their colleagues
C) clients
D) members of society

Question 18

Not being able to follow through beyond interventions to see long-term results is potentially an example of which of the following?

A) advantage of internal consulting
B) advantage of external consulting
C) disadvantage of internal consulting
D) disadvantage of external consulting

Question 19

Which of the following is one of the best ways to become skilled in the area of OD consulting?

A) reading textbooks
B) studying past scenarios
C) shadowing a skilled mentor
D) starting right in with personal experience

Question 20

Having less variety in clients, industries, and issues is an example of which of the following?

A) advantage of internal consulting
B) advantage of external consulting
C) disadvantage of internal consulting
D) disadvantage of external consulting

Question 21

Which stage of the consulting process is when the client and consultant jointly analyze and interpret the data?

A) Data gathering
B) Diagnosis and feedback
C) Intervention
D) Evaluation and exit

Question 22

Which stage of the consulting process describes when the consultant and client come to an agreement on what work will be accomplished?

A) Entry
B) Contracting
C) Diagnosis and feedback
D) Evaluation and exit

Question 23

In an ideal form, action research is a ______ in which the researcher is actively engaged with those experiencing the problem versus conducting research on them.

A) scientific process
B) observation technique
C) data-gathering method
D) consulting term

Question 24

Bushe identifies the term ______, defined as "ideas, phrases, objects, pictures, manifestos, stories, or new words . . . [that] allow us to see new alternatives for decisions and actions . . . [and] generate change because people like the new options in front of them and want to use them."

A) dialogic image
B) diagnostic image
C) action research image
D) generative image

Question 25

Strategic planning and goal setting are examples of which of the following OD consultant competencies?

A) Data Collection and Analysis
B) Business and Management Knowledge Areas
C) Consulting Skills
D) Interventions

Question 26

What is defined as "a participatory democratic process concerned with developing practical knowledge in the pursuit of worthwhile human purposes… "?

A) Organization development
B) Action research
C) Training and development
D) Career development

Question 27

Which stage of the consulting process involves the strategy being carried out on agreement?

A) Contracting
B) Diagnosis and feedback
C) Intervention
D) Evaluation and exit

Question 28

Finance and accounting, HRM, and legal issues are examples of which of the following OD consultant competencies?

A) Organizational Behavior
B) Training and Development
C) Business and Management Knowledge Areas
D) General Professional Skills

Question 29

The action research model is more ______ rather than linear.

A) interactive
B) structured
C) sequential
D) undeviating

Question 30

In a ______, practitioners work with leaders or sponsors to design events that are conducive to open dialogues about the future.

A) diagnostic consulting approach
B) action research appraoch
C) structured dialogic approach
D) dialogic process consultation

Question 31

Which stage of the consulting process is when details are sought about the situation, the client, the organization, and other relevant aspects of the problem utilizing a variety of methods or sources?

A) Data gathering
B) Diagnosis and feedback
C) Intervention
D) Evaluation and exit

Question 32

Which of the following is NOT a change process that occurs in dialogic OD?

A) A disruption in the ongoing social construction of reality is stimulated or engaged in a way that leads to a more complex reorganization.
B) A change to one more narratives takes place.
C) A generative image is introduced or surfaces that provides new and compelling alternatives for thinking and acting.
D) A change occurs solely through technostructural or human processes interventions.

Question 33

Survey preparation and participant observation are examples of which of the following OD consultant competencies?

A) Interpersonal Skills and Personal Characteristics
B) Organizational Behavior
C) Data Collection and Analysis
D) Consulting Skills

Question 34

In ______, formal events are not necessary for the practitioner to intervene ; rather, a practitioner can interevene into an ongoing team conversation.

A) diagnostic consulting approach
B) action research approach
C) structured dialogic approach
D) dialogic process consultation

Question 35

Which of the following is NOT an area that Varney describes as necessary for practitoners to be skilled:

A) information technology skills
B) self and impact awareness
C) conceptual, analytical, and research skills
D) organizational change and influence skills

Question 36

Which of the following is NOT a characteristic of Bushe and Marshak to describe the dialogic OD practices:

A) The change process emphasizes changing the conversations that normally take place in the system.
B) The change process occurs when there is a change in meaning in the organization, and thus conversation.
C) The change process results in new images, narratives, texts, and social constructed realities that affect how people think and act.
D) The change process is consistent with traditional OD values of collaboration, free and informed choice, and capacity building in the client system.

Question 37

Which stage of the consulting process begins with an initial contact between a consultant and a client?

A) Entry
B) Contracting
C) Data gathering
D) Intervention

Question 38

In dialogic OD, there is no real "______" in the organization.

A) concern
B) issue
C) truth
D) problem

Question 39

Which stage of the consulting process is when the consultant and client review the outcomes of the intervention(s) and determining whether they resulted in the desired change?

A) Data gathering
B) Diagnosis and feedback
C) Intervention
D) Evaluation and exit

Question 40

Strategy, change theory, and group development are examples of which of the following OD consultant competencies?

A) Interpersonal Skills and Personal Characteristics
B) Organizational Behavior
C) Training and Development
D) General Professional Skills

Question 41

An "expert" consultant should be hired when the subject area is quite broad.

Question 42

What are some ethical issues for internal and external consultants?

Question 43

Discuss the ethical implications of a OD consultant seeing perpetuation of a client's ignorance as advantageous.

Question 44

The OD consulting model implies more of a shared role among all involved.

Question 45

The consultant's role generally exists as an outsider to the client's system.

Question 46

OD consulting does not differ from the expert, doctor-patient, nor mechanic models.

Question 47

Internal OD consultants work independently.

Question 48

The mechanic model gives the consultant responsibility over virtually every aspect of the problem and the solution, and it permits the client to relinquish both accountability and responsibility for the problem.

Question 49

Compare and contrast the OD consulting model with the three other approaches discussed in the chapter.

Question 50

Outline the stages of the consulting process.

Question 51

Typically, there is a diagnostic set of questions followed by a result and solution in the doctor-patient model.

Question 52

One negative aspect of OD being an internal function within an organization is that it gets buried within HR.

Question 53

Discuss a variety of skills and competencies that OD consultants should possess to be considered fully competent in their profession.

Question 54

During the diagnosis and feedback stage of consulting, the data is analyzed and interpreted.

Question 55

One major disadvantage of external consulting is that organizational members may be reluctant to share sensitive information for fear that it may leak internally to colleagues.