Deck 22: Reception and Daily Operations

Question 1

When patients arrive at the facility what are their immediate needs?

A) To know where to go
B) To be greeted
C) To know what to do
D) All of the above

Answer 1

All of the above

Question 2

You are working at the reception desk and are on the phone when Mr. Tomas arrives. What should you do?

A) Continue with the phone call, knowing you will be with him in a few minutes.
B) Continue with the phone call and acknowledge Mr. Tomas with a smile and eye contact.
C) Put the caller on hold and greet Mr. Tomas.
D) Tell the caller you will call him back and then greet Mr. Tomas.

Answer 2

Continue with the phone call and acknowledge Mr. Tomas with a smile and eye contact.

Question 3

Inventories of computer hardware, calculators, and copiers for tax purposes are

A) deducted as a practice expense for the year in which they are purchased.
B) depreciated over 2 years.
C) depreciated over 5 years.
D) depreciated over 7 years.

Answer 3

depreciated over 5 years.

Question 4

An ordered item that has not been delivered when promised or demanded but will be supplied at a later date is said to be

A) backordered.
B) front-ordered.
C) on hold.
D) circumvented.

Question 5

Inventory management involves tracking inventory and identifying the quantity of product to purchase. The goal of inventory management is to have adequate supplies on hand to use in the healthcare facility, yet not have too much stock that will expire or take a long time to use.

A) Both statements are true.
B) Both statements are false.
C) The first statement is true; the second is false.
D) The first statement is false; the second is true.

Question 6

What infection control supplies should be available in the reception area?

A) Tissues
B) Waste containers
C) Hand sanitizer
D) Masks
E) All of the above

Question 7

When new stock is added, it should be placed

A) at the front.
B) in the middle.
C) in the back.
D) wherever it will fit.

Question 8

What feature on a sign-in register would be a violation of HIPAA?

A) Patient's name
B) Insurance information
C) Arrival time
D) Name of provider (appointment with)

Question 9

What is true regarding e-prescribing?

A) It takes the place of writing a prescription by hand.
B) New and refilled prescriptions care submitted electronically.
C) Decreases fraud and errors.
D) All of the above

Question 10

What information should be verified or obtained during the check-in process?

A) Patient's phone number
B) Patient's address
C) Insurance information
D) Insurance subscriber's date of birth
E) All of the above

Question 11

Who is responsible for quality-control tests on equipment at the beginning of the day?

A) The provider
B) The administrative medical assistant
C) The supervisor
D) The clinical medical assistant

Question 12

Common items that criminals look for in healthcare facilities include

A) checkbooks.
B) narcotics and cash.
C) checks and over-the-counter meds.
D) over-the-counter meds and cash.

Question 13

How often should the crash cart be inventoried?

A) Weekly
B) After each use
C) Monthly
D) Twice a year
E) B and C

Question 14

What information is not typically found in new patient brochures?

A) Description of the healthcare facility
B) Contact information
C) Services offered
D) Healthcare facility's employee policies and procedures
E) Types of medical insurance accepted

Question 15

For equipment inventory, which of the following should be kept at a central location, available to all users?

A) Maintenance log
B) Service provider contact information
C) Warranty information
D) Operations manual

Question 16

Toys should be _________ on a routine basis for infection control.

A) sterilized
B) disinfected
C) thrown out
D) sanitized

Question 17

What patient would not be considered to have an emergent condition?

A) Mr. Thomas has a large cut on his hand that stopped bleeding.
B) Mr. Ceil has chest pressure and pain.
C) Mrs. Smith can't walk she feels so ill.
D) Tommy Jones fell while skateboarding and is bleeding from a wound on his head.
E) All of the above patients have emergent conditions.

Question 18

The healthcare provider is legally obligated to give each patient a copy of the _________.

A) HIPAA
B) HITECH
C) NPP
D) OSHA

Question 19

A difference among conflicting facts, claims, or opinions is called a(n)

A) error.
B) discrepancy.
C) outsource.
D) circumvention.

Question 20

What duties should be performed in anticipation of the day at the provider's office?

A) Turn on the lights in all examination rooms.
B) Make sure each room is fully stocked with supplies.
C) Turn on all equipment that will be used throughout the day.
D) All of the above should be performed.

Question 21

What is the reorder point for the following scenario? The practice uses 3 packs of thermometer probes per day. It takes 5 weekdays to receive the order from the medical supply company. The medical practice needs 4 extra days' worth of supplies on hand.

A) 30 packs
B) 27 packs
C) 60 packs
D) 15 packs
E) 12 packs

Question 22

For practices that do not use e-prescribing, where should extra prescription pads be stored?

A) In the exam room
B) In the provider's pocket
C) In a locked cabinet
D) Any of the above

Question 23

What is considered proper body mechanics?

A) When lifting and carrying heavy items, keep the item directly in front of you to avoid rotating your spine.
B) Keep your movements smooth.
C) When reaching for an object, your feet should face the object.
D) Prevent reaching and straining to get an object.
E) All of the above

Question 24

What is part of the inventory procedure?

A) Using the supply inventory form, identify how the supply should be counted.
B) Compare the reorder point number to the stock available number.
C) Count the number of items in stock.
D) All of the above

Question 25

How can the medical assistant prevent fires?

A) Ensure power strips are not overloaded.
B) Turn off equipment that appears to be overheating or malfunctioning.
C) Follow manufacturers' guidelines when storing potentially flammable chemicals.
D) Check electrical cords for cracks or fraying.
E) All of the above

Question 26

____________ is money owed by a company to other companies for services and goods.

A) Accounts billable
B) Accounts payable
C) Purchase orders
D) Packing slips

Question 27

What must be done when vaccines are stored in a refrigerator?

A) The ideal temperature for refrigerated vaccines is 10 $\degree$ F to 36 $\degree$ F.
B) Store vaccines on the top shelf and door.
C) Food must be placed below the vaccines.
D) Make sure the door is closed.
E) All of the above

Question 28

The use of phonetic writing in the medical office can help you

A) better understand medical abbreviations.
B) pronounce patients' names correctly.
C) learn the meaning of medical terms.
D) take notes quickly and accurately.

Question 29

What is the purpose of routine maintenance of clinical and administrative equipment?

A) To identify when the equipment needs to be replaced
B) For infection control purposes
C) To fulfill the warranty guidelines until the equipment no longer works
D) To help to ensure the best performance of the equipment

Question 30

When a medical assistant unpacks an order that arrives, the _______ should be compared to the items in the package.

A) purchase order
B) invoice
C) copy of the order form
D) packing slip

Question 31

Which of the following should be removed from the reception area as quickly as possible?

A) Talkative patients
B) Angry patients
C) Children
D) Patients' relatives

Question 32

The reorder point for an item is calculated based on

A) the number used per day.
B) the number of days it takes to order and receive the product.
C) the number in current inventory.
D) Both A and B
E) All of the above

Question 33

For which of the following products must a physician authorize the order and provide a copy of his or her DEA registration?

A) Sterile solutions
B) Medications
C) Needles
D) Narcotics

Question 34

Which of the following is not true regarding chart placement in the medical facility?

A) The chart should be placed in the door holder when the patient is ready for the provider.
B) The chart should be placed in the door holder with the name visible to allow the provider to see who is in the exam room.
C) Charts can be left in the exam room while the patient is waiting for the provider.
D) Charts may be placed in either the horizontal or the upright position in the door holder, depending on the provider's preference.
E) B and C

Question 35

What must be done when vaccines are stored in a freezer?

A) The ideal temperature for frozen vaccines is -58 $\degree$ F to 5 $\degree$ F.
B) Leave 2 to 3 inches between the vaccine and the freezer wall.
C) Use water bottles in the freezer to help maintain the temperature.
D) All of the above
E) A and B

Question 36

What is the main reason for acute back injuries?

A) Reaching, twisting, or bending when lifting
B) Lifting items too heavy for the back to support
C) Bad body mechanics when lifting
D) Poor footing or constrained posture

Question 37

What is the reorder point for the following scenario? The practice uses 15 packs of 4 $\times$ 4 sterile gauze pads per day. It takes 4 weekdays to receive the order from the medical supply company. The medical practice needs 2 extra days' worth of supplies on hand.

A) 30 packs
B) 45 packs
C) 60 packs
D) 75 packs
E) 90 packs

Question 38

What is a high-risk situation for accidents?

A) Freshly mopped floor
B) Carpeting with holes
C) Computer cables in the walkway
D) Heavy objects placed on high shelves
E) All of the above

Question 39

What are billing statements that list the amount owed for goods or services purchased?

A) Packing slips
B) Backorders
C) Invoices
D) Purchase orders

Question 40

What is a strategy to secure the environment?

A) Physical barriers
B) Bright, effective lighting and accessible exits
C) Closed-circuit video
D) Secure work area for those working alone
E) All of the above

Question 41

This class of fire extinguisher only contains water and is used for ordinary combustibles like paper and wood.

A) A
B) B
C) C
D) ABC
E) D

Question 42

What is the correct order of steps to take when a large fire occurs?

A) Activate, extinguish, evacuate, confine
B) Rescue, evacuate, activate, confine
C) Confine, rescue, extinguish, activate
D) Rescue, activate, confirm, extinguish
E) Rescue, activate, confine, evacuate

Question 43

What is the best extinguisher to use on electrical equipment fires?

A) A
B) B
C) C
D) D
E) K

Question 44

When using a typical fire extinguisher, what is not a step?

A) Aim the nozzle at the base of the fire.
B) Sweep the nozzle from side to side of the fire.
C) Sweep the nozzle from the top to the base of the fire.
D) Pull the pin.
E) Squeeze the handle to release the extinguisher agent.

Question 45

This type of evacuation is used in case of tornados and other severe storms.

A) Shelter-in-place evacuation
B) Local evacuation
C) Horizontal evacuation
D) Vertical evacuation
E) Building evacuation

Question 46

The stressor continues, and the individual's body adapts to the stressor. What stage of the general adaptation syndrome is the person experiencing?

A) Stage 1
B) Stage 2
C) Stage 3
D) Stage 4

Question 47

What is not a critical element of an emergency response plan?

A) Methods to report a fire and other emergencies
B) Evacuation policy and procedure
C) Critical shutdown procedures
D) Hazards in the workplace
E) Rescue and medical duties

Question 48

What is not considered evacuation priorities?

A) People in immediate danger
B) People located on the same floor as the emergency
C) Staff
D) Nonambulatory people
E) Ambulatory people

Question 49

This type of evacuation involves moving one or more people out of immediate danger.

A) Shelter-in-place evacuation
B) Local evacuation
C) Horizontal evacuation
D) Vertical evacuation
E) Building evacuation

Question 50

This class of fire extinguisher is a carbon dioxide extinguisher and used on flammable liquids.

A) A
B) B
C) C
D) ABC
E) D

Question 51

This type of evacuation involves evacuating people who are located on the floors above and below the situation.

A) Shelter-in-place evacuation
B) Local evacuation
C) Horizontal evacuation
D) Vertical evacuation
E) Building evacuation

Question 52

What is not recommended for exit routes?

A) Clearly marked and well lit
B) Wide enough to accommodate several people
C) Passes an area where flammable products are stored
D) Clear of debris
E) Clear of obstructions