Question 1

The reorder point for an item is calculated based on

Accepted Answer

A)  the number used per day. 
B)  the number of days it takes to order and receive the product. 
C)  the number in current inventory. 
D)  Both A and B 
E)  All of the above 
A)  the number used per day. 
B)  the number of days it takes to order and receive the product. 
C)  the number in current inventory. 
D)  Both A and B 
E)  All of the above D

Question 2

Which of the following should be removed from the reception area as quickly as possible?

Accepted Answer

A)  Talkative patients 
B)  Angry patients 
C)  Children 
D)  Patients' relatives 
A)  Talkative patients 
B)  Angry patients 
C)  Children 
D)  Patients' relatives B

Question 3

When a medical assistant unpacks an order that arrives, the _______ should be compared to the items in the package.

Accepted Answer

A)  purchase order 
B)  invoice 
C)  copy of the order form 
D)  packing slip 
A)  purchase order 
B)  invoice 
C)  copy of the order form 
D)  packing slip D

Question 4

What information is not typically found in new patient brochures?

Accepted Answer

A)  Description of the healthcare facility 
B)  Contact information 
C)  Services offered 
D)  Healthcare facility's employee policies and procedures 
E)  Types of medical insurance accepted 
A)  Description of the healthcare facility 
B)  Contact information 
C)  Services offered 
D)  Healthcare facility's employee policies and procedures 
E)  Types of medical insurance accepted

Question 5

The healthcare provider is legally obligated to give each patient a copy of the _________.

Accepted Answer

A)  HIPAA 
B)  HITECH 
C)  NPP 
D)  OSHA 
A)  HIPAA 
B)  HITECH 
C)  NPP 
D)  OSHA

Question 6

This type of evacuation involves moving one or more people out of immediate danger.

Accepted Answer

A)  Shelter-in-place evacuation 
B)  Local evacuation 
C)  Horizontal evacuation 
D)  Vertical evacuation 
E)  Building evacuation 
A)  Shelter-in-place evacuation 
B)  Local evacuation 
C)  Horizontal evacuation 
D)  Vertical evacuation 
E)  Building evacuation

Question 7

What is the reorder point for the following scenario? The practice uses 15 packs of 4 $\times$ 4 sterile gauze pads per day. It takes 4 weekdays to receive the order from the medical supply company. The medical practice needs 2 extra days' worth of supplies on hand.

Accepted Answer

A)  30 packs 
B)  45 packs 
C)  60 packs 
D)  75 packs 
E)  90 packs 
A)  30 packs 
B)  45 packs 
C)  60 packs 
D)  75 packs 
E)  90 packs

Question 8

What is not a critical element of an emergency response plan?

Accepted Answer

A)  Methods to report a fire and other emergencies 
B)  Evacuation policy and procedure 
C)  Critical shutdown procedures 
D)  Hazards in the workplace 
E)  Rescue and medical duties 
A)  Methods to report a fire and other emergencies 
B)  Evacuation policy and procedure 
C)  Critical shutdown procedures 
D)  Hazards in the workplace 
E)  Rescue and medical duties

Question 9

What must be done when vaccines are stored in a freezer?

Accepted Answer

A)  The ideal temperature for frozen vaccines is -58$\degree$ F to 5$\degree$ F. 
B)  Leave 2 to 3 inches between the vaccine and the freezer wall. 
C)  Use water bottles in the freezer to help maintain the temperature. 
D)  All of the above 
E)  A and B 
A)  The ideal temperature for frozen vaccines is -58$\degree$ F to 5$\degree$ F. 
B)  Leave 2 to 3 inches between the vaccine and the freezer wall. 
C)  Use water bottles in the freezer to help maintain the temperature. 
D)  All of the above 
E)  A and B

Question 10

When patients arrive at the facility what are their immediate needs?

Accepted Answer

A)  To know where to go 
B)  To be greeted 
C)  To know what to do 
D)  All of the above 
A)  To know where to go 
B)  To be greeted 
C)  To know what to do 
D)  All of the above

Question 11

What must be done when vaccines are stored in a refrigerator?

Accepted Answer

A)  The ideal temperature for refrigerated vaccines is 10$\degree$ F to 36$\degree$ F. 
B)  Store vaccines on the top shelf and door. 
C)  Food must be placed below the vaccines. 
D)  Make sure the door is closed. 
E)  All of the above 
A)  The ideal temperature for refrigerated vaccines is 10$\degree$ F to 36$\degree$ F. 
B)  Store vaccines on the top shelf and door. 
C)  Food must be placed below the vaccines. 
D)  Make sure the door is closed. 
E)  All of the above

Question 12

What is part of the inventory procedure?

Accepted Answer

A)  Using the supply inventory form, identify how the supply should be counted. 
B)  Compare the reorder point number to the stock available number. 
C)  Count the number of items in stock. 
D)  All of the above 
A)  Using the supply inventory form, identify how the supply should be counted. 
B)  Compare the reorder point number to the stock available number. 
C)  Count the number of items in stock. 
D)  All of the above

Question 13

What is the reorder point for the following scenario? The practice uses 3 packs of thermometer probes per day. It takes 5 weekdays to receive the order from the medical supply company. The medical practice needs 4 extra days' worth of supplies on hand.

Accepted Answer

A)  30 packs 
B)  27 packs 
C)  60 packs 
D)  15 packs 
E)  12 packs 
A)  30 packs 
B)  27 packs 
C)  60 packs 
D)  15 packs 
E)  12 packs

Question 14

Inventories of computer hardware, calculators, and copiers for tax purposes are

Accepted Answer

A)  deducted as a practice expense for the year in which they are purchased. 
B)  depreciated over 2 years. 
C)  depreciated over 5 years. 
D)  depreciated over 7 years. 
A)  deducted as a practice expense for the year in which they are purchased. 
B)  depreciated over 2 years. 
C)  depreciated over 5 years. 
D)  depreciated over 7 years.

Question 15

What is the purpose of routine maintenance of clinical and administrative equipment?

Accepted Answer

A)  To identify when the equipment needs to be replaced 
B)  For infection control purposes 
C)  To fulfill the warranty guidelines until the equipment no longer works 
D)  To help to ensure the best performance of the equipment 
A)  To identify when the equipment needs to be replaced 
B)  For infection control purposes 
C)  To fulfill the warranty guidelines until the equipment no longer works 
D)  To help to ensure the best performance of the equipment

Question 16

The use of phonetic writing in the medical office can help you

Accepted Answer

A)  better understand medical abbreviations. 
B)  pronounce patients' names correctly. 
C)  learn the meaning of medical terms. 
D)  take notes quickly and accurately. 
A)  better understand medical abbreviations. 
B)  pronounce patients' names correctly. 
C)  learn the meaning of medical terms. 
D)  take notes quickly and accurately.

Question 17

What is the main reason for acute back injuries?

Accepted Answer

A)  Reaching, twisting, or bending when lifting 
B)  Lifting items too heavy for the back to support 
C)  Bad body mechanics when lifting 
D)  Poor footing or constrained posture 
A)  Reaching, twisting, or bending when lifting 
B)  Lifting items too heavy for the back to support 
C)  Bad body mechanics when lifting 
D)  Poor footing or constrained posture

Question 18

What is not considered evacuation priorities?

Accepted Answer

A)  People in immediate danger 
B)  People located on the same floor as the emergency 
C)  Staff 
D)  Nonambulatory people 
E)  Ambulatory people 
A)  People in immediate danger 
B)  People located on the same floor as the emergency 
C)  Staff 
D)  Nonambulatory people 
E)  Ambulatory people

Question 19

Who is responsible for quality-control tests on equipment at the beginning of the day?

Accepted Answer

A)  The provider 
B)  The administrative medical assistant 
C)  The supervisor 
D)  The clinical medical assistant 
A)  The provider 
B)  The administrative medical assistant 
C)  The supervisor 
D)  The clinical medical assistant

Question 20

What patient would not be considered to have an emergent condition?

Accepted Answer

A)  Mr. Thomas has a large cut on his hand that stopped bleeding. 
B)  Mr. Ceil has chest pressure and pain. 
C)  Mrs. Smith can't walk she feels so ill. 
D)  Tommy Jones fell while skateboarding and is bleeding from a wound on his head. 
E)  All of the above patients have emergent conditions. 
A)  Mr. Thomas has a large cut on his hand that stopped bleeding. 
B)  Mr. Ceil has chest pressure and pain. 
C)  Mrs. Smith can't walk she feels so ill. 
D)  Tommy Jones fell while skateboarding and is bleeding from a wound on his head. 
E)  All of the above patients have emergent conditions.

Exam 22: Reception and Daily Operations

The reorder point for an item is calculated based on

Which of the following should be removed from the reception area as quickly as possible?

When a medical assistant unpacks an order that arrives, the _______ should be compared to the items in the package.

What information is not typically found in new patient brochures?

The healthcare provider is legally obligated to give each patient a copy of the _________.

This type of evacuation involves moving one or more people out of immediate danger.

What is the reorder point for the following scenario? The practice uses 15 packs of 4 ×\times× 4 sterile gauze pads per day. It takes 4 weekdays to receive the order from the medical supply company. The medical practice needs 2 extra days' worth of supplies on hand.

What is not a critical element of an emergency response plan?

What must be done when vaccines are stored in a freezer?

When patients arrive at the facility what are their immediate needs?

What must be done when vaccines are stored in a refrigerator?

What is part of the inventory procedure?

What is the reorder point for the following scenario? The practice uses 3 packs of thermometer probes per day. It takes 5 weekdays to receive the order from the medical supply company. The medical practice needs 4 extra days' worth of supplies on hand.

Inventories of computer hardware, calculators, and copiers for tax purposes are

What is the purpose of routine maintenance of clinical and administrative equipment?

The use of phonetic writing in the medical office can help you

What is the main reason for acute back injuries?

What is not considered evacuation priorities?

Who is responsible for quality-control tests on equipment at the beginning of the day?

What patient would not be considered to have an emergent condition?

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What is the reorder point for the following scenario? The practice uses 15 packs of 4 $\times$ 4 sterile gauze pads per day. It takes 4 weekdays to receive the order from the medical supply company. The medical practice needs 2 extra days' worth of supplies on hand.