Deck 13: Managing Human Resources

Question 1

Executive orders require all organizations to actively pursue affirmative action.

Answer 1

False

Question 2

Salaries represent special compensation opportunities that are usually tied to performance.

Answer 2

False

Question 3

The Labor-Management Relations Act prohibits the President of the United States from preventing or ending a strike,even if it endangers national security.

Answer 3

False

Question 4

Predictive validation uses logic and job analysis data to establish that the selection device measures the exact skills needed for successful job performance.

Question 5

Ranking differs from rating in that it compares each employee with a fixed standard rather than comparison with other employees.

Question 6

Union activities and management's behavior toward unions is heavily regulated.
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Question 7

Job descriptions contain duties,working conditions,tools,materials,and equipment used to perform the job.

Question 8

Enterprise resource planning (ERP)systems generally include capabilities for measuring and managing the internal supply of labor in ways that best fit the needs of the organization.

Question 9

Drug tests are becomingly increasingly popular as a selection technique.

Question 10

Although employment-at-will has legal implications,its emergence as an issue is socially and politically driven.

Question 11

Most organizations provide regular training and development programs for managers and employees.

Question 12

The Americans with Disabilities Act applies to alcoholics,drug addicts,and AIDS patients.

Question 13

One advantage of internal recruiting is its ripple effect because more people get promoted.

Question 14

Responsibility for HR activities is shared between the HR department and line managers.

Question 15

Labor relations is the set of organizational activities directed at attracting,developing,and maintaining an effective workforce.

Question 16

When managers decide to pay the firm's administrative assistants above-average wages for the city in which the firm is located,they have made a wage-structure decision.

Question 17

Assessment center procedures for selecting employees typically demonstrate low-content validity.

Question 18

The effectiveness of the HR function does not have a substantial impact on the bottom-line performance of a firm.

Question 19

As training programs are being developed,the manager should set specific and measurable goals specifying what participants are to learn.

Question 20

Miguel recently gave a great presentation.As his boss completes his annual performance evaluation,she keeps thinking about the presentation.She is committing recency error.

Question 21

Those activities directed at attracting,developing,and maintaining an effective workforce are called

A) recruiting.
B) selection.
C) employee relations.
D) labor relations.
E) human resource management.

Question 22

Employment tests that have been determined to have an adverse impact can be used as selection devices ONLY if they

A) have been specifically approved by the Equal Employment Opportunity Commission.
B) have been shown to predict success on the job.
C) are protected by a grandfather clause that grants them an exemption.
D) are covered by presidential executive order.
E) continue to result in discriminatory hiring practices.

Question 23

An employment test is judged to have a(n)____ on minority applicants if the pass rate for the minority group is less than about 80 percent of the pass rate for the majority group members.

A) adverse impact
B) negative action
C) negative disconfirmation
D) contradictory result
E) affirmative action

Question 24

A union can represent wage earners,but not salaried employees.

Question 25

Passive nondiscrimination requires employers to

A) meet hiring quotas.
B) give all job applicants equal opportunity to be hired.
C) try to make the composition of their labor force the same as the relevant labor market.
D) give preference to minorities and women.
E) have an affirmative action plan.

Question 26

The best way to avoid having your employees vote to have a union is to treat them so that they do not feel the need for one.

Question 27

The purpose of grievance procedures is to administer and enforce the labor agreement reached during collective bargaining.

Question 28

A law proposed in Maine planned to deny the minimum wage to welfare recipients in jobs that they take as part of their work requirements.This proposal was in defiance of the

A) National Labor Relations Act.
B) Fair Labor Standards Act.
C) Labor-Management Relations Act.
D) Occupational Safety and Health Act.
E) Civil Rights Act of 1991.

Question 29

Traditionally,employees added value to organizations because of what they knew.

Question 30

Title VII of the 1964 Civil Rights Act did NOT prohibit discrimination on the basis of ____.A later act prohibited it.

A) age
B) race
C) gender
D) color
E) national origin

Question 31

The increasing use of knowledge workers has made human resources even more important.

Question 32

A good compensation system can stimulate high performance at a cost reasonable for one's industry.

Question 33

Which of the following labor regulations could have potentially prevented a 2006 mine accident in West Virginia that killed 11 miners?

A) National Labor Relations Act
B) Fair Labor Standards Act
C) Labor-Management Relations Act
D) Occupational Safety and Health Act
E) Civil Rights Act of 1991

Question 34

Which of the following federal laws does NOT have a direct impact on human resource management?

A) Americans with Disabilities Act
B) Trademark Law Revision Act of 1988
C) Fair Labor Standards Act
D) Civil Rights Act of 1991
E) Labor-Management Relations Act

Question 35

Ed contracts with various engineering companies to work on specific jobs.When the jobs are concluded,he may begin work for another company or for the same company on a different job.Ed is an example of a contingent worker.

Question 36

Title VII of the 1964 Civil Rights Act is enforced by

A) the executive branch.
B) the judicial branch.
C) the Equal Employment Opportunity Commission.
D) the press.
E) the National Labor Relations Board.

Question 37

The Age Discrimination in Employment Act

A) prohibits discrimination against workers 18 to 40 years of age.
B) is part of the 1964 Civil Rights Act.
C) requires employers to have affirmative action plans.
D) allows forced retirement of employees after age 65.
E) outlaws discrimination against workers older than 40.

Question 38

Organizations holding federal contracts exceeding a certain dollar value must have affirmative action plans according to

A) Title VII of the 1964 Civil Rights Act.
B) the Labor-Management Relations Act (Taft-Hartley Act).
C) the Fair Labor Standards Act.
D) executive orders.
E) ERISA.

Question 39

Given the environment in which organizations must function today,which of the following statements about human resource management (HRM)is FALSE?

A) HRM should have an important place because of the complex legal environment.
B) HRM should be a part of the strategic planning process.
C) HRM should be left to line managers because they know their people best.
D) HRM should be viewed as a means of significantly increasing productivity.
E) Human capital reflects the organization's investment in attracting,retaining,and motivating an effective workforce.

Question 40

Fifty percent of the firm's employees must sign authorization cards before the National Labor Relations Board will conduct a union certification election.

Question 41

You are reading a document with the following information: "Workers will work in an office environment using a computer.Some lifting will be involved but will not exceed five pounds." You are reading part of a job

A) analysis.
B) description.
C) specification.
D) design.
E) requirement.

Question 42

Darin,the human resources manager of a local firm,makes sure that the firm is paying men and women the same if they are doing the same job.The legal constraint that he is abiding by is the

A) Equal Pay Act.
B) Affirmative Action Act.
C) National Labor Relations Act.
D) various executive orders issued by the president.
E) Female Discrimination Act.

Question 43

Which of the following actions would violate the intent of the Equal Pay Act?

A) Refusing to hire women
B) Paying a man more than a woman doing the same job because he had worked for the company longer than she
C) Paying a man more than a woman doing the same work simply because he has qualifications she does not have
D) Paying a woman less than a man doing the same work because she is the second wage earner in a dual-career family
E) Using performance differences as justification for pay differences between men and women doing the same job

Question 44

An African American surgeon on a Chicago hospital staff was admitted to the internship program because of his race,even though he had lower grades and test scores than other applicants.This acceptance,which was mandated by the government,indicates that the hospital used

A) adverse impact.
B) negative action.
C) negative disconfirmation.
D) contradictory result.
E) affirmative action.

Question 45

The systematic collection and recording of information about jobs in the organization is known as

A) job evaluation.
B) job analysis.
C) job specification.
D) staffing.
E) the selection process.

Question 46

Marty works at a call center.Last week he worked 48 hours.According to the ____,he should receive overtime for the time he worked in addition to his regular 40-hour shift.

A) National Labor Relations Act
B) Fair Labor Standards Act
C) Labor-Management Relations Act
D) Occupational Safety and Health Act
E) Civil Rights Act of 1991

Question 47

Which of the following laws requires management to bargain in good faith with the designated employee representatives?

A) Management Practices Act
B) Labor-Management Relations Act (Taft-Hartley Act)
C) National Labor Relations Act (Wagner Act)
D) Employee Security Act
E) Sherman Antitrust Act

Question 48

Which of the following labor laws increases management's rights during union organizing campaigns?

A) Fair Labor Standards Act
B) National Labor Relations Act (Wagner Act)
C) Labor-Management Relations Act (Taft-Hartley Act)
D) Labor Practices Act
E) Equal Pay Act

Question 49

Eduardo developed brain cancer.His wife accompanied him to Boston where he received experimental surgery.The ability to leave her job and know that it would be hers when she returned was made possible by the

A) Fair Labor Standards Act.
B) National Labor Relations Act (Wagner Act).
C) Family and Medical Leave Act of 1993.
D) Labor Practices Act.
E) Equal Pay Act.

Question 50

If you are required by the courts or other directives to have an affirmative action plan,which of the following actions must you take?

A) Abide by the requirements of passive nondiscrimination in all hiring practices
B) Actively recruit minorities so your labor force will eventually be the same as the relevant labor market
C) Discharge current employees and hire minorities to create the required balance in your workforce
D) Just ensure that everyone who applies for a job is given equal opportunity to be hired
E) Discharge any employee who does not join the union within the prescribed time period

Question 51

Legislation that places constraints on the selection of employees includes

A) the Fair Labor Standards Act.
B) Title VII of the Civil Rights Act.
C) the Age Discrimination Act.
D) Title VII of the Civil Rights Act and the Age Discrimination Act.
E) All of these choices

Question 52

Howard has a six month old son.Howard is thankful for the ____ every time he pushes a stroller down a ramp or has more space in a store.The act has helped a broad range of people.

A) Occupational Safety and Health Act
B) Civil Rights Act
C) Fair Labor Standards Act
D) National Labor Relations Act
E) Americans with Disabilities Act

Question 53

A beer company used ____ to fire an employee for drinking a competitor's beer in public.Courts are increasingly ruling against such a justification for firing an employee.

A) employment-at-will
B) affirmative action
C) affirmative disconfirmation
D) reactionary reinforcement
E) progenitor laws

Question 54

The ____ requires payment of overtime to employees who work more than 40 hours per week.

A) Equal Pay Act
B) Workmen's Compensation Act
C) Fair Labor Standards Act
D) National Labor Relations Act (Wagner Act)
E) Labor-Management Relations Act (Taft-Hartley Act)

Question 55

Which of the following laws gives the President of the United States the authority to seek a court injunction to force striking unions to go back to work for 80 days when,in the president's opinion,the strike endangers the health and safety of the nation?

A) National Labor Relations Act (Wagner Act)
B) Labor-Management Relations Act (Taft-Hartley Act)
C) Presidential executive order
D) Occupational Safety and Health Act
E) National Defense Act

Question 56

On which basis does current employment law permit an employer to pay different amounts to workers on the same job?

A) Age
B) Certain forms of handicap
C) Nationality
D) Performance
E) Religious preference

Question 57

A company that requires everyone working on a computer to use a gel hand rest would be in accordance with the

A) National Labor Relations Act.
B) Fair Labor Standards Act.
C) Labor-Management Relations Act.
D) Occupational Safety and Health Act.
E) Civil Rights Act of 1991.

Question 58

While some employers are upset by regulations that set the legal limit on how far apart the risers on a ladder can be,OSHA safety standards are intended to

A) prevent long-term health hazards for employees.
B) provide uniform equipment for employee protection from excessive noise,air contaminants,and so on.
C) prevent on-the-job accidents.
D) collect data for determining hazardous or nonhazardous job classifications.
E) gather data on a broad range of employee complaints concerning excessive dust,radiation,and so on.

Question 59

Which of the following information is included in a job description?

A) Qualifications required of the job incumbent
B) Conditions under which the work is done
C) Lists of skills
D) Lists of abilities
E) Required credentials

Question 60

Harriet has a drinking problem.After a drinking-related incident at work,she sought treatment.Courts are increasingly ruling that her condition is covered under the

A) Equal Pay Act.
B) Civil Rights Act.
C) National Labor Relations Act.
D) Americans with Disabilities Act.
E) Female Discrimination Act.

Question 61

If you give a paper-and-pencil test to job applicants in your organization and then later do a correlation analysis to determine the relationship between success on the testing device and success on some measure of performance,you are determining

A) content validity.
B) affirmative action results.
C) predictive validity.
D) the adverse impact of the hire.
E) test reliability.

Question 62

The Hewlett Packard board discussed replacing the CEO with a board member.This is an example of

A) internal recruiting.
B) external recruiting.
C) internal and external recruiting.
D) want ads.
E) forecasting demand.

Question 63

Many college students work as interns over the summers.Some are offered employment upon graduation.Internships can be a(n)

A) realistic job preview.
B) gate-hire.
C) job analysis.
D) job content validation.
E) assessment center.

Question 64

Which of the following is a selection technique?

A) Tests
B) Interviews
C) Assessment centers
D) Application blanks
E) All of these choices

Question 65

An advantage of ____ is that they reach a wide audience and this allows minorities equal opportunity.

A) private employment agencies
B) executive search firms
C) newspaper ads
D) campus interviews
E) gate hires

Question 66

The two basic approaches to validation are

A) internal and external.
B) integrated and differentiated.
C) controlled and direct.
D) centralized and decentralized.
E) predictive and content.

Question 67

Identifying current employees who would like to change jobs is accomplished by

A) job posting.
B) job analysis.
C) internal recruiting.
D) job evaluation.
E) performance evaluation.

Question 68

A recent survey found false or inflated information in which of the following?

A) Job applications
B) Interviews
C) Skills tests
D) Assessment centers
E) Drug tests

Question 69

Sprint maintains a computerized spreadsheet of education,skills,experience,and career aspirations of its current employees.This is a

A) labor regression analysis.
B) skills inventory.
C) performance appraisal system.
D) replacement chart.
E) career opportunity roster.

Question 70

A preemployment test that requires applicants to perform the same kinds of tasks as they will actually do on the job will have high

A) administrative intensity.
B) nominal validity.
C) content validity.
D) predictive validity.
E) related validity.

Question 71

All of the following are steps in human resource planning EXCEPT

A) job analysis.
B) job evaluation.
C) forecasting human resource supply.
D) forecasting human resource demand.
E) creating a plan for dealing with predicted shortfalls or overstaffing.

Question 72

Once the firm has developed a pool of applicants,the next step is

A) tests.
B) selection.
C) revision of the skills inventory.
D) interviews.
E) validation.

Question 73

You are reading a document that says that a job applicant must have a valid driver's license,be a citizen of the United States,and be available evenings and weekends.You are reading a

A) classified ad.
B) job analysis.
C) job description.
D) recruiting statement.
E) job specification.

Question 74

If overstaffing is expected,the main options are all EXCEPT which of the following?

A) To transfer employees
B) To not replace people who quit
C) To encourage early retirement
D) To limit production
E) To lay people off

Question 75

Recruiters need to keep in mind the employment decision goes both ways,and the perspective employee is selecting a job.One of the best tools for getting a good match between the job and the person filling the job is to

A) provide a realistic job description.
B) conduct a realistic job preview.
C) conduct an extensive preemployment testing program.
D) do extensive work on validating selection devices.
E) hire professional personnel interviewers.

Question 76

In unionized firms,internal recruitment methods are

A) required by the National Labor Relations Act (Wagner Act).
B) usually required in the labor agreement.
C) strictly a management prerogative.
D) part of the labor contract only when seniority is not the basis for promotion.
E) rarely,if ever,used.

Question 77

Cole,Inc.has determined that its forecast demand for middle managers is greater than its forecast supply.All of the following would be appropriate actions EXCEPT

A) recruiting.
B) extending the retirement date.
C) attrition.
D) promotion.
E) cross-training.

Question 78

A commonly used technique for planning specific human resource requirements in higher-level positions is the

A) labor regression analysis.
B) skills inventory.
C) performance appraisal system.
D) replacement chart.
E) career opportunity roster.

Question 79

Which of the following is a potential area of concern for managers when they use internal sources to fill a vacant position?

A) A drop in morale
B) An increase in turnover
C) The ripple effect
D) Complaints from the union
E) The loss of highly qualified employees

Question 80

Apple co-founder Steve Jobs resigned as CEO for health reasons.Tim Cook took over.Cook had been with Apple for 13 years.This promotion resulted in

A) a drop in morale.
B) an increase in turnover.
C) the ripple effect.
D) complaints from the union.
E) the loss of highly qualified employees.