Question 1

What must happen first before employees can form a new local union?

Accepted Answer

A)  Employees must become interested in having a union. 
B)  The NLRB must set up a vote. 
C)  The Teamsters must make speeches. 
D)  The employer must become interested in having a union. 
E)  Thirty percent of employees must sign authorization cards. 
A)  Employees must become interested in having a union. 
B)  The NLRB must set up a vote. 
C)  The Teamsters must make speeches. 
D)  The employer must become interested in having a union. 
E)  Thirty percent of employees must sign authorization cards. A

Question 2

As training programs are being developed,the manager should set specific and measurable goals specifying what participants are to learn.

Accepted Answer

A) True 
 B)False  True

Question 3

A major challenge of managing ____________________ workers is that they soon leave to accept sign-on bonuses with competitors.

Accepted Answer

knowledge

Question 4

A(n)____ decision is based on the comparison of a company's wages with those of other companies.

Accepted Answer

A)  wage-structure 
B)  wage-incentive 
C)  wage-level 
D)  equitable compensation 
E)  compensation-valence 
A)  wage-structure 
B)  wage-incentive 
C)  wage-level 
D)  equitable compensation 
E)  compensation-valence

Question 5

Your company uses a performance evaluation device that contains an item that looks like Table 1.What kind of evaluation device is this?

Accepted Answer

A)  Behaviorally-anchored rating scale 
B)  Ranking scale 
C)  Graphic rating scale 
D)  Equal interval rating scale 
E)  Special test scale 
A)  Behaviorally-anchored rating scale 
B)  Ranking scale 
C)  Graphic rating scale 
D)  Equal interval rating scale 
E)  Special test scale

Question 6

A(n)____________________ provides the applicant with a real picture of what performing the job that the organization is trying to fill would be like.

Accepted Answer

realistic

Question 7

Wegmans has a reputation for paying higher than the prevailing wages in its industry.This is an example of a(n)____ decision by its management.

Accepted Answer

A)  wage-structure 
B)  wage-level 
C)  wage-evaluation 
D)  incentive 
E)  benefits 
A)  wage-structure 
B)  wage-level 
C)  wage-evaluation 
D)  incentive 
E)  benefits

Question 8

The process for determining compensation requires employers to go through which process?

Accepted Answer

A)  Job evaluation,job analysis,and performance appraisal 
B)  Wage-level,wage structure,and individual wage 
C)  Wage-level,wage structure,individual wage and benefits level 
D)  Job evaluation and job analysis 
E)  Job evaluation,job analysis,and benefit level 
A)  Job evaluation,job analysis,and performance appraisal 
B)  Wage-level,wage structure,and individual wage 
C)  Wage-level,wage structure,individual wage and benefits level 
D)  Job evaluation and job analysis 
E)  Job evaluation,job analysis,and benefit level

Question 9

An African American surgeon on a Chicago hospital staff was admitted to the internship program because of his race,even though he had lower grades and test scores than other applicants.This acceptance,which was mandated by the government,indicates that the hospital used

Accepted Answer

A)  adverse impact. 
B)  negative action. 
C)  negative disconfirmation. 
D)  contradictory result. 
E)  affirmative action. 
A)  adverse impact. 
B)  negative action. 
C)  negative disconfirmation. 
D)  contradictory result. 
E)  affirmative action.

Question 10

Which of the following would probably have the highest content validity?

Accepted Answer

A)  Assessment center exercise 
B)  Personality test 
C)  IQ test 
D)  Achievement test 
E)  Interview 
A)  Assessment center exercise 
B)  Personality test 
C)  IQ test 
D)  Achievement test 
E)  Interview

Question 11

Nika asked questions about the company's retirement plan during her job interview.She is discussing

Accepted Answer

A)  incentives. 
B)  compensation. 
C)  pay. 
D)  benefits. 
E)  wages. 
A)  incentives. 
B)  compensation. 
C)  pay. 
D)  benefits. 
E)  wages.

Question 12

When a swimmer does kicking drills to focus on a specific technique,rather than on the overall swimming speed,it is similar to ____ training,which allows employees to focus on safety rather than productivity.

Accepted Answer

A)  simulation 
B)  behavior 
C)  lecture 
D)  vestibule 
E)  programmed 
A)  simulation 
B)  behavior 
C)  lecture 
D)  vestibule 
E)  programmed

Question 13

Special Exercises
​
Match the following statements about the Service Employees International Union,SEIU and home healthcare workers.You may use a response once,more than once,or not at all.
-The Michigan Court of Appeals ruled the SEIU Healthcare Michigan,does not have to pay back more than $34 million in dues collected from over 40,000 home healthcare workers.

Accepted Answer

A) Benefits SEIU 
B) Benefits workers 
C) Benefits both SEIU and workers 
D) Benefits neither SEIU or workers 
A) Benefits SEIU 
B) Benefits workers 
C) Benefits both SEIU and workers 
D) Benefits neither SEIU or workers

Question 14

Match the following statements about temporary workers and employers with the term that best identifies the action. You may use a response once, more than once, or not at all.
-Temporary workers are cheaper to employ

Accepted Answer

A)  	The Occupational Safety and Health Act 
B)  	Benefits 
C)  	Compensation 
D)  	Training 
E)  	Interview
F) 	Recruiting
G) 	Skills Inventory
H) 	Employment-at-will 
A)  	The Occupational Safety and Health Act 
B)  	Benefits 
C)  	Compensation 
D)  	Training 
E)  	Interview
F) 	Recruiting
G) 	Skills Inventory
H) 	Employment-at-will

Question 15

An employee represented by the Teamsters Union feels that she has been unfairly disciplined based on the labor agreement her union has with her employer.Explain the steps she can take to get this situation resolved.If the union and management fail to resolve the issue,describe the procedure to be followed.

Accepted Answer

The employee can start by discussing the

Question 16

A law proposed in Maine planned to deny the minimum wage to welfare recipients in jobs that they take as part of their work requirements.This proposal was in defiance of the

Accepted Answer

A)  National Labor Relations Act. 
B)  Fair Labor Standards Act. 
C)  Labor-Management Relations Act. 
D)  Occupational Safety and Health Act. 
E)  Civil Rights Act of 1991. 
A)  National Labor Relations Act. 
B)  Fair Labor Standards Act. 
C)  Labor-Management Relations Act. 
D)  Occupational Safety and Health Act. 
E)  Civil Rights Act of 1991.

Question 17

Jan is an average salesperson.She tends to make her sales quota four out of every five months.Last month she closed the largest sale that her company has ever made in its history.Even though there is no indication that she is now an exceptional salesperson,her supervisor ranked her as one.This is an example of how a ____ error can influence a performance appraisal.

Accepted Answer

A)  halo 
B)  leniency 
C)  recency 
D)  frequency 
E)  vestibule 
A)  halo 
B)  leniency 
C)  recency 
D)  frequency 
E)  vestibule

Question 18

When employees are provided a basic benefit package and then allowed,within certain cost limits,to structure the rest of the package to suit their individual needs,the company is using a(n)____________________ benefit plan.

Accepted Answer

The answer of When employees are provided a basic benefit...

Question 19

List the federal laws dealing with compensation and benefits,and briefly describe the provisions of each of them.

Accepted Answer

There are several federal laws that deal

Question 20

Special Exercises
​
Match the following statements about the Service Employees International Union,SEIU and home healthcare workers.You may use a response once,more than once,or not at all.
-The Supreme Court decision in Harris et al vs.Quinn allows home healthcare workers to opt out of paying union fees even if the union bargains on their behalf.

Accepted Answer

A) Benefits SEIU 
B) Benefits workers 
C) Benefits both SEIU and workers 
D) Benefits neither SEIU or workers 
A) Benefits SEIU 
B) Benefits workers 
C) Benefits both SEIU and workers 
D) Benefits neither SEIU or workers

What must happen first before employees can form a new local union?

As training programs are being developed,the manager should set specific and measurable goals specifying what participants are to learn.

A major challenge of managing ____________________ workers is that they soon leave to accept sign-on bonuses with competitors.

A(n)____ decision is based on the comparison of a company's wages with those of other companies.

Your company uses a performance evaluation device that contains an item that looks like Table 1.What kind of evaluation device is this?

A(n)____________________ provides the applicant with a real picture of what performing the job that the organization is trying to fill would be like.

Wegmans has a reputation for paying higher than the prevailing wages in its industry.This is an example of a(n)____ decision by its management.

The process for determining compensation requires employers to go through which process?

An African American surgeon on a Chicago hospital staff was admitted to the internship program because of his race,even though he had lower grades and test scores than other applicants.This acceptance,which was mandated by the government,indicates that the hospital used

Which of the following would probably have the highest content validity?

Nika asked questions about the company's retirement plan during her job interview.She is discussing

When a swimmer does kicking drills to focus on a specific technique,rather than on the overall swimming speed,it is similar to ____ training,which allows employees to focus on safety rather than productivity.

Match the following statements about temporary workers and employers with the term that best identifies the action. You may use a response once, more than once, or not at all. -Temporary workers are cheaper to employ

A law proposed in Maine planned to deny the minimum wage to welfare recipients in jobs that they take as part of their work requirements.This proposal was in defiance of the

When employees are provided a basic benefit package and then allowed,within certain cost limits,to structure the rest of the package to suit their individual needs,the company is using a(n)____________________ benefit plan.

List the federal laws dealing with compensation and benefits,and briefly describe the provisions of each of them.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters

Exam 13: Managing Human Resources

What must happen first before employees can form a new local union?

As training programs are being developed,the manager should set specific and measurable goals specifying what participants are to learn.

A major challenge of managing ____________________ workers is that they soon leave to accept sign-on bonuses with competitors.

A(n)____ decision is based on the comparison of a company's wages with those of other companies.

Your company uses a performance evaluation device that contains an item that looks like Table 1.What kind of evaluation device is this?

A(n)____________________ provides the applicant with a real picture of what performing the job that the organization is trying to fill would be like.

Wegmans has a reputation for paying higher than the prevailing wages in its industry.This is an example of a(n)____ decision by its management.

The process for determining compensation requires employers to go through which process?

An African American surgeon on a Chicago hospital staff was admitted to the internship program because of his race,even though he had lower grades and test scores than other applicants.This acceptance,which was mandated by the government,indicates that the hospital used

Which of the following would probably have the highest content validity?

Nika asked questions about the company's retirement plan during her job interview.She is discussing

When a swimmer does kicking drills to focus on a specific technique,rather than on the overall swimming speed,it is similar to ____ training,which allows employees to focus on safety rather than productivity.

Match the following statements about temporary workers and employers with the term that best identifies the action. You may use a response once, more than once, or not at all. -Temporary workers are cheaper to employ

A law proposed in Maine planned to deny the minimum wage to welfare recipients in jobs that they take as part of their work requirements.This proposal was in defiance of the

When employees are provided a basic benefit package and then allowed,within certain cost limits,to structure the rest of the package to suit their individual needs,the company is using a(n)____________________ benefit plan.

List the federal laws dealing with compensation and benefits,and briefly describe the provisions of each of them.

Managing and the Managers Job

Traditional and Contemporary Opportunities and Challenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Change and Innovation

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, quality, and Productivity

Filters