Deck 11: Decision Making, Communication, and Balance 

Question 1

The decision-making technique used to examine ways to reduce the amount of time people wait in line is termed ________.

A)queuing theory
B)PERT charting
C)game theory
D)linear programming

Answer 1

A

Question 2

Two-way communication differs from one-way communication in that:

A)two-way communication involves a receiver;one-way does not.
B)two-way communication includes noise;one-way does not.
C)two-way communication involves encoding a message;one-way does not.
D)two-way communication includes feedback;one-way does not.

Answer 2

D

Question 3

The acculturation process when individuals are absorbed in a new culture and withdraw from their former culture is termed ________.

A)separation
B)deculturation
C)integration
D)assimilation

Answer 3

D

Question 4

When managers make a decision under conditions of uncertainty,they:

A)have adequate information to assure results.
B)often use probability techniques to evaluate alternatives.
C)are faced with the possibility that several outcomes may occur.
D)have to use their experience,judgment,and intuition to narrow the range of choices.

Question 5

________ is the use of eye contact during communication.

A)Proxemics
B)Oculesics
C)Olfactics
D)Chronemics

Question 6

The communication between management and union representatives to finalize a collective bargaining agreement is an example of ________.

A)delphi group interaction
B)upward communication
C)downward communication
D)negotiation

Question 7

Deciding where to open a new restaurant would be considered a(n)________ type of decision.

A)programmed
B)nonprogrammed
C)input
D)transformation

Question 8

Groupthink:

A)occurs when reaching an agreement becomes more important than finding the best decision.
B)is a structured technique for generating innovative ideas.
C)is the tendency of groups to accept more risk than individual members would accept.
D)is the desired goal by managers who use group decision-making techniques.

Question 9

The decision-making technique that involves graphically displaying alternatives considered in a decision and the outcomes expected as a result is termed a ________.

A)PERT chart
B)Decision Network Chart
C)Decision Tree
D)CPM chart

Question 10

When a manager makes a "satisficing" decision they have made:

A)an acceptable but not optimal decision.
B)an unacceptable and inappropriate decision.
C)the optimal decision.

Question 11

The use of the symbols :-)to indicate a sense of happiness is an example of an ________.

A)icon
B)emoticon
C)chromatic
D)acronym

Question 12

Nonprogrammed decisions are most likely to be made by ________-level managers.

A)middle
B)first-line
C)top

Question 13

The longer the time into the future that a decision is being made for:

A)the greater the degree of programmability of the decision.
B)the greater the degree of risk in the decision.
C)the greater the degree of certainty in the decision.
D)the greater the degree of knowledge of the manager about the situation.

Question 14

Identifying the worst possible outcomes for each alternative in the decision-making process is referred to as the ________.

A)risk averting approach
B)pessimistic approach
C)satisficing approach
D)optimistic approach

Question 15

The critical path in a PERT diagram is the one that:

A)has the most activities on it.
B)has activities that can be delayed and not impact the completion date of the project.
C)takes the longest amount of time.
D)is the most likely to occur.

Question 16

The fact that the word "dinner" may mean the noon meal to one individual and the evening meal to another is an example of:

A)a barrier to communication.
B)ineffective decoding of a message.
C)noise in the communication process.
D)improper encoding of a message.

Question 17

When selecting a food supplier,Jim Jones,the foodservice manager compared the dependability,price,and variety of products offered by three different suppliers.This illustrates which step in the decision-making process?

A)evaluating the decision
B)evaluating alternatives
C)defining the problem
D)implementing the decision

Question 18

Group decision making is more likely to be used for:

A)decisions with minimal risk.
B)decisions with a higher degree of certainty.
C)nonprogrammed decisions.
D)programmed decisions.

Question 19

One technique to improve communication would be to use:

A)face-to-face communication.
B)only one channel of communication.
C)one-way communication.
D)limited repetition.

Question 20

Which of the following would be an example of a strategic move to help shift from a blocked negotiation to a constructive dialog?

A)identifying clearly the costs of change to the proposed state
B)finding ways to help participants save face
C)presenting ideas in very direct yet succinct ways
D)limiting discussion of ideas to negotiation sessions only

Question 21

Managerial adaptation to the changing environment is termed balance.

Question 22

The decision-making technique that involves graphically displaying the flow and sequence of activities and events is termed a linear program.

Question 23

Decision making is the selection of a course of action from a variety of alternatives.

Question 24

The use of eye contact during communication is termed oculesics.

Question 25

Programmed decisions are those reached by following established policies and procedures.

Question 26

Which of the can help reduce misconceptions and misperceptions when interacting with someone from a different culture?

A)emphasize interpretation rather than description
B)practice sympathy
C)treat your interpretation as a working hypothesis
D)assume similarities until differences are proven

Question 27

Nonprogrammed decisions are those reached by following established policies and procedures.

Question 28

________ is a technique that provides a comparison of alternatives based on their costs and effectiveness in meeting organizational objectives.

Question 29

All communication includes three primary elements: sender,message,and receiver.

Question 30

Having production and service personnel communicate with each other to ensure quality food is ready when needed for service is an example of diagonal communication.

Question 31

Management science techniques,such as linear programming,work best under conditions of risk.

Question 32

The use of body movements such as facial expressions,gestures,and posture in the communication process is often termed ________.

Question 33

________ bargaining occurs when resources available are fixed and the negotiation focuses on what portion of the resources each will get.

Question 34

What type of group decision making is used to develop consensus among a group of experts?