Question 1

________ is the use of eye contact during communication.

Accepted Answer

A) Proxemics 
B) Oculesics 
C) Olfactics 
D) Chronemics 
A) Proxemics 
B) Oculesics 
C) Olfactics 
D) Chronemics B

Question 2

The decision-making technique that involves graphically displaying alternatives considered in a decision and the outcomes expected as a result is termed a ________.

Accepted Answer

A) PERT chart 
B) Decision Network Chart 
C) Decision Tree 
D) CPM chart 
A) PERT chart 
B) Decision Network Chart 
C) Decision Tree 
D) CPM chart C

Question 3

Decision making is the selection of a course of action from a variety of alternatives.

Accepted Answer

A) True 
 B)False  True

Question 4

The longer the time into the future that a decision is being made for:

Accepted Answer

A) the greater the degree of programmability of the decision. 
B) the greater the degree of risk in the decision. 
C) the greater the degree of certainty in the decision. 
D) the greater the degree of knowledge of the manager about the situation. 
A) the greater the degree of programmability of the decision. 
B) the greater the degree of risk in the decision. 
C) the greater the degree of certainty in the decision. 
D) the greater the degree of knowledge of the manager about the situation.

Question 5

One technique to improve communication would be to use:

Accepted Answer

A) face-to-face communication. 
B) only one channel of communication. 
C) one-way communication. 
D) limited repetition. 
A) face-to-face communication. 
B) only one channel of communication. 
C) one-way communication. 
D) limited repetition.

Question 6

The use of body movements such as facial expressions,gestures,and posture in the communication process is often termed ________.

Accepted Answer

The answer of The use of body movements such as...

Question 7

________ is a technique that provides a comparison of alternatives based on their costs and effectiveness in meeting organizational objectives.

Accepted Answer

The answer of ________ is a technique that provides a...

Question 8

Groupthink:

Accepted Answer

A) occurs when reaching an agreement becomes more important than finding the best decision. 
B) is a structured technique for generating innovative ideas. 
C) is the tendency of groups to accept more risk than individual members would accept. 
D) is the desired goal by managers who use group decision-making techniques. 
A) occurs when reaching an agreement becomes more important than finding the best decision. 
B) is a structured technique for generating innovative ideas. 
C) is the tendency of groups to accept more risk than individual members would accept. 
D) is the desired goal by managers who use group decision-making techniques.

Question 9

All communication includes three primary elements: sender,message,and receiver.

Accepted Answer

A) True 
 B)False

Question 10

The decision-making technique that involves graphically displaying the flow and sequence of activities and events is termed a linear program.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following would be an example of a strategic move to help shift from a blocked negotiation to a constructive dialog?

Accepted Answer

A) identifying clearly the costs of change to the proposed state 
B) finding ways to help participants save face 
C) presenting ideas in very direct yet succinct ways 
D) limiting discussion of ideas to negotiation sessions only 
A) identifying clearly the costs of change to the proposed state 
B) finding ways to help participants save face 
C) presenting ideas in very direct yet succinct ways 
D) limiting discussion of ideas to negotiation sessions only

Question 12

Nonprogrammed decisions are most likely to be made by ________-level managers.

Accepted Answer

A) middle 
B) first-line 
C) top 
A) middle 
B) first-line 
C) top

Question 13

Identifying the worst possible outcomes for each alternative in the decision-making process is referred to as the ________.

Accepted Answer

A) risk averting approach 
B) pessimistic approach 
C) satisficing approach 
D) optimistic approach 
A) risk averting approach 
B) pessimistic approach 
C) satisficing approach 
D) optimistic approach

Question 14

The communication between management and union representatives to finalize a collective bargaining agreement is an example of ________.

Accepted Answer

A) delphi group interaction 
B) upward communication 
C) downward communication 
D) negotiation 
A) delphi group interaction 
B) upward communication 
C) downward communication 
D) negotiation

Question 15

Which of the can help reduce misconceptions and misperceptions when interacting with someone from a different culture?

Accepted Answer

A) emphasize interpretation rather than description 
B) practice sympathy 
C) treat your interpretation as a working hypothesis 
D) assume similarities until differences are proven 
A) emphasize interpretation rather than description 
B) practice sympathy 
C) treat your interpretation as a working hypothesis 
D) assume similarities until differences are proven

Question 16

The critical path in a PERT diagram is the one that:

Accepted Answer

A) has the most activities on it. 
B) has activities that can be delayed and not impact the completion date of the project. 
C) takes the longest amount of time. 
D) is the most likely to occur. 
A) has the most activities on it. 
B) has activities that can be delayed and not impact the completion date of the project. 
C) takes the longest amount of time. 
D) is the most likely to occur.

Question 17

The use of eye contact during communication is termed oculesics.

Accepted Answer

A) True 
 B)False

Question 18

Management science techniques,such as linear programming,work best under conditions of risk.

Accepted Answer

A) True 
 B)False

Question 19

The fact that the word "dinner" may mean the noon meal to one individual and the evening meal to another is an example of:

Accepted Answer

A) a barrier to communication. 
B) ineffective decoding of a message. 
C) noise in the communication process. 
D) improper encoding of a message. 
A) a barrier to communication. 
B) ineffective decoding of a message. 
C) noise in the communication process. 
D) improper encoding of a message.

Question 20

Programmed decisions are those reached by following established policies and procedures.

Accepted Answer

A) True 
 B)False

________ is the use of eye contact during communication.

The decision-making technique that involves graphically displaying alternatives considered in a decision and the outcomes expected as a result is termed a ________.

Decision making is the selection of a course of action from a variety of alternatives.

The longer the time into the future that a decision is being made for:

One technique to improve communication would be to use:

The use of body movements such as facial expressions,gestures,and posture in the communication process is often termed ________.

________ is a technique that provides a comparison of alternatives based on their costs and effectiveness in meeting organizational objectives.

Groupthink:

All communication includes three primary elements: sender,message,and receiver.

The decision-making technique that involves graphically displaying the flow and sequence of activities and events is termed a linear program.

Which of the following would be an example of a strategic move to help shift from a blocked negotiation to a constructive dialog?

Nonprogrammed decisions are most likely to be made by ________-level managers.

Identifying the worst possible outcomes for each alternative in the decision-making process is referred to as the ________.

The communication between management and union representatives to finalize a collective bargaining agreement is an example of ________.

Which of the can help reduce misconceptions and misperceptions when interacting with someone from a different culture?

The critical path in a PERT diagram is the one that:

The use of eye contact during communication is termed oculesics.

Management science techniques,such as linear programming,work best under conditions of risk.

The fact that the word "dinner" may mean the noon meal to one individual and the evening meal to another is an example of:

Programmed decisions are those reached by following established policies and procedures.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow and Kitchen Design

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Leadership and Organizational Change

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters

Exam 11: Decision Making, Communication, and Balance

________ is the use of eye contact during communication.

The decision-making technique that involves graphically displaying alternatives considered in a decision and the outcomes expected as a result is termed a ________.

Decision making is the selection of a course of action from a variety of alternatives.

The longer the time into the future that a decision is being made for:

One technique to improve communication would be to use:

The use of body movements such as facial expressions,gestures,and posture in the communication process is often termed ________.

________ is a technique that provides a comparison of alternatives based on their costs and effectiveness in meeting organizational objectives.

Groupthink:

All communication includes three primary elements: sender,message,and receiver.

The decision-making technique that involves graphically displaying the flow and sequence of activities and events is termed a linear program.

Which of the following would be an example of a strategic move to help shift from a blocked negotiation to a constructive dialog?

Nonprogrammed decisions are most likely to be made by ________-level managers.

Identifying the worst possible outcomes for each alternative in the decision-making process is referred to as the ________.

The communication between management and union representatives to finalize a collective bargaining agreement is an example of ________.

Which of the can help reduce misconceptions and misperceptions when interacting with someone from a different culture?

The critical path in a PERT diagram is the one that:

The use of eye contact during communication is termed oculesics.

Management science techniques,such as linear programming,work best under conditions of risk.

The fact that the word "dinner" may mean the noon meal to one individual and the evening meal to another is an example of:

Programmed decisions are those reached by following established policies and procedures.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow and Kitchen Design

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Leadership and Organizational Change

Management of Human Resources

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters