Deck 12: Management of Human Resources 

Question 1

The action brought against an employee who fails to conform to the policies or rules of an organization is termed ________.

A)discipline
B)grievance
C)performance appraisal
D)law suit

Answer 1

A

Question 2

The 360 degree evaluation technique includes:

A)evaluations by peer employees,those who report to the employee,and those who supervise the employee.
B)evaluations by peer employees,those who report to the employee,and those who supervise the employee in addition to the employee's self evaluation.
C)evaluations by those who report to the employee and those who supervise the employee.
D)evaluation only by those who supervise the employee.

Answer 2

A

Question 3

The abbreviation,FTE,stands for ________.

A)full time equivalents
B)frequently-used temporary employees
C)full time employees
D)foodservice training exams

Answer 3

A

Question 4

Which of the following requires that employers analyze their work force and develop a plan of action to correct areas of past discrimination?

A)Wagner
B)Equal Pay Act
C)Affirmative Action
D)Equal Employment Opportunity

Question 5

The local school foodservice operation served lunch to 2000 students;a total of 50 labor hours were required to serve the meals;labor costs per hour were $6.00.The labor cost per meal was ________.

A)$6.66
B)$)30
C)$)15
D)$40

Question 6

Which of the following is typically NOT found in a job description?

A)the working conditions of the job
B)qualifications needed to perform the job
C)title of the position
D)pay rate for the position

Question 7

Which of the following federal laws established the right of a union to be the exclusive bargaining agent for all workers in a bargaining unit?

A)Landrum-Griffin Act
B)Norris-LaGuardia Act
C)Wagner Act
D)Taft-Hartley Act

Question 8

Which of the following is considered the most critical step in the hiring process?

A)background check
B)hiring decision
C)orientation
D)recruitment

Question 9

A discretionary work schedule that allows employees to select their starting time is termed ________.

A)flex-time
B)compressed work week
C)staggered scheduling
D)task contracting

Question 10

The negotiation between management and the union on the terms of employment is termed ________.

A)labor relations
B)featherbedding
C)collective bargaining
D)dram shop

Question 11

The determination of the appropriate number of employees needed by the operation for the work that needs to be done is referred to as ________.

A)scheduling
B)labor control
C)staffing
D)productivity assessment

Question 12

Internal factors that affect the wage mix include:

A)area wage rates.
B)worth of the job.
C)collective bargaining.
D)cost of living.

Question 13

When an arbitrator is called in to hear a grievance,which of the following will occur?

A)The arbitrator will offer compromise solutions and either party can choose whether to accept or refuse the solution offered.
B)The arbitrator will meet separately with both parties and negotiate a compromise.
C)The arbitrator will attempt to get both parties to communicate,but has no power to force a settlement.
D)The arbitrator will hear both parties and issue a decision which both parties must accept because an arbitrator's decision is binding.

Question 14

Asking an applicant to describe how they would handle a situation with an employee who is consistently late for work is an example of using which type of interviewing?

A)stress
B)closed ended questioning
C)behavioral
D)situational

Question 15

The productivity ratio,meals per labor hour,is calculated by dividing:

A)total labor hours by the number of meals served.
B)total meals served by the total payroll cost.
C)total payroll cost by meals served per day.
D)meals served per day by labor hours for that day.

Question 16

Employees who work the noon meal,have a few hours off,and then return to work the evening meal are said to be on ________.

A)meal equivalent scheduling
B)temporary scheduling
C)relief scheduling
D)split shift scheduling

Question 17

The process of obtaining information about jobs by determining what the duties and tasks or activities of those jobs are is termed ________.

A)job description
B)job analysis
C)job specification
D)organization chart

Question 18

The Americans with Disabilities Act requires that:

A)equal consideration be given to disabled applicants who meet job qualifications.
B)persons with disabilities who meet some but not all qualifications must be hired.
C)special accommodations must be made for all persons with disabilities who apply.
D)all persons with disabilities who apply for a job be hired.

Question 19

Giving employees more decision-making power related to their job is an example of ________.

A)job enrichment
B)job design
C)job analysis
D)job enlargement

Question 20

The Family and Medical Leave Act:

A)gives employees up to 12 weeks of unpaid and job-protected sick leave.
B)prohibits discrimination based on pregnancy,childbirth or related conditions.
C)mandates equal pay for equal work regardless of medical condition.
D)requires employers to give paid sick leave benefits to full-time employees.

Question 21

Title VII of the Civil Rights Act prohibits quid pro quo and hostile work environment harassment.

Question 22

A Methodist church that requires that all candidates for the position as pastor be of the Methodist religion is not discriminating based on religion because religion is considered ________ for that position.

Question 23

A performance appraisal instrument that uses a scale with terms ranging from very poor to very good to evaluate performance is using which type of scale?

A)management by objectives
B)graphic rating
C)behaviorally anchored
D)critical incident

Question 24

The ratio of output to input is termed productivity.

Question 25

Performance appraisal is a meeting between an employee and his/her supervisor to discuss strengths and weaknesses in the employee's performance.

Question 26

Payment of a minimum wage was introduced by which of the following acts?

A)Fair Labor Standards Act
B)Civil Rights Act
C)Equal Pay Act
D)Worker Adjustment and Retraining Act

Question 27

Validity refers to the accuracy of an employment test's results.

Question 28

Asking a candidate for a cook position to complete a math test is an example of which type of testing?

A)genetic
B)graphoanalysis
C)cognitive aptitude
D)psychomotor ability

Question 29

An employee who works a 12 hour shift will be paid overtime,if the company uses the 0/40 guideline for paying overtime.

Question 30

________ is defined as the differences in demographic characteristics among individuals such as age,sex,race,religion,culture,age,national origin,and lifestyle.

Question 31

Uncontrolled overtime can result in reduced payroll costs per meal.

Question 32

Discrimination based on which of the following is not included in the Civil Rights Act (and amendments to the act)?

A)gender
B)age
C)national origin
D)pregnancy

Question 33

Which of the following is not an example of a benefit?

A)workman's compensation payments
B)paid vacation time
C)overtime pay
D)paid health insurance

Question 34

A manager can refuse to pay overtime to an employee if that employee did not have managerial approval in advance to work more than the scheduled hours for that day.

Question 35

The federal law that forbids discrimination on the basis of race,color,religion,sex,or national origin is the Taft-Hartley Act.

Question 36

The Family Medical Leave Act grants employees up to 12 weeks of job-protected,unpaid leave to care for a family member who is ill.

Question 37

A change in job assignment to a job at a higher level in the organization is termed a ________.

Question 38

The technique of having an employee record what they are doing at predetermined periods of time is termed occurrence sampling.

Question 39

The interview session where the interviewer asks the same specific questions of all interviewees is termed a structured interview.

Question 40

Employers are expected to make reasonable accommodations,if needed,to facilitate the work of a disabled person hired for a position.

Question 41

A ________ represents union employees in their relations with their supervisors.

Question 42

The length of employment at a particular institution is termed ________.

Question 43

Noncash compensation given to employees by their employer as part of their employment is termed ________.