Question 1

When an arbitrator is called in to hear a grievance,which of the following will occur?

Accepted Answer

A) The arbitrator will offer compromise solutions and either party can choose whether to accept or refuse the solution offered. 
B) The arbitrator will meet separately with both parties and negotiate a compromise. 
C) The arbitrator will attempt to get both parties to communicate,but has no power to force a settlement. 
D) The arbitrator will hear both parties and issue a decision which both parties must accept because an arbitrator's decision is binding. 
A) The arbitrator will offer compromise solutions and either party can choose whether to accept or refuse the solution offered. 
B) The arbitrator will meet separately with both parties and negotiate a compromise. 
C) The arbitrator will attempt to get both parties to communicate,but has no power to force a settlement. 
D) The arbitrator will hear both parties and issue a decision which both parties must accept because an arbitrator's decision is binding. D

Question 2

The ratio of output to input is termed productivity.

Accepted Answer

A) True 
 B)False  True

Question 3

Asking an applicant to describe how they would handle a situation with an employee who is consistently late for work is an example of using which type of interviewing?

Accepted Answer

A) stress 
B) closed ended questioning 
C) behavioral 
D) situational 
A) stress 
B) closed ended questioning 
C) behavioral 
D) situational C

Question 4

A performance appraisal instrument that uses a scale with terms ranging from very poor to very good to evaluate performance is using which type of scale?

Accepted Answer

A) management by objectives 
B) graphic rating 
C) behaviorally anchored 
D) critical incident 
A) management by objectives 
B) graphic rating 
C) behaviorally anchored 
D) critical incident

Question 5

The federal law that forbids discrimination on the basis of race,color,religion,sex,or national origin is the Taft-Hartley Act.

Accepted Answer

A) True 
 B)False

Question 6

Payment of a minimum wage was introduced by which of the following acts?

Accepted Answer

A) Fair Labor Standards Act 
B) Civil Rights Act 
C) Equal Pay Act 
D) Worker Adjustment and Retraining Act 
A) Fair Labor Standards Act 
B) Civil Rights Act 
C) Equal Pay Act 
D) Worker Adjustment and Retraining Act

Question 7

The 360 degree evaluation technique includes:

Accepted Answer

A) evaluations by peer employees,those who report to the employee,and those who supervise the employee. 
B) evaluations by peer employees,those who report to the employee,and those who supervise the employee in addition to the employee's self evaluation. 
C) evaluations by those who report to the employee and those who supervise the employee. 
D) evaluation only by those who supervise the employee. 
A) evaluations by peer employees,those who report to the employee,and those who supervise the employee. 
B) evaluations by peer employees,those who report to the employee,and those who supervise the employee in addition to the employee's self evaluation. 
C) evaluations by those who report to the employee and those who supervise the employee. 
D) evaluation only by those who supervise the employee.

Question 8

Noncash compensation given to employees by their employer as part of their employment is termed ________.

Accepted Answer

The answer of Noncash compensation given to employees by their...

Question 9

Giving employees more decision-making power related to their job is an example of ________.

Accepted Answer

A) job enrichment 
B) job design 
C) job analysis 
D) job enlargement 
A) job enrichment 
B) job design 
C) job analysis 
D) job enlargement

Question 10

A discretionary work schedule that allows employees to select their starting time is termed ________.

Accepted Answer

A) flex-time 
B) compressed work week 
C) staggered scheduling 
D) task contracting 
A) flex-time 
B) compressed work week 
C) staggered scheduling 
D) task contracting

Question 11

Which of the following is considered the most critical step in the hiring process?

Accepted Answer

A) background check 
B) hiring decision 
C) orientation 
D) recruitment 
A) background check 
B) hiring decision 
C) orientation 
D) recruitment

Question 12

The process of obtaining information about jobs by determining what the duties and tasks or activities of those jobs are is termed ________.

Accepted Answer

A) job description 
B) job analysis 
C) job specification 
D) organization chart 
A) job description 
B) job analysis 
C) job specification 
D) organization chart

Question 13

The Americans with Disabilities Act requires that:

Accepted Answer

A) equal consideration be given to disabled applicants who meet job qualifications. 
B) persons with disabilities who meet some but not all qualifications must be hired. 
C) special accommodations must be made for all persons with disabilities who apply. 
D) all persons with disabilities who apply for a job be hired. 
A) equal consideration be given to disabled applicants who meet job qualifications. 
B) persons with disabilities who meet some but not all qualifications must be hired. 
C) special accommodations must be made for all persons with disabilities who apply. 
D) all persons with disabilities who apply for a job be hired.

Question 14

A ________ represents union employees in their relations with their supervisors.

Accepted Answer

The answer of A ________ represents union employees in their...

Question 15

Asking a candidate for a cook position to complete a math test is an example of which type of testing?

Accepted Answer

A) genetic 
B) graphoanalysis 
C) cognitive aptitude 
D) psychomotor ability 
A) genetic 
B) graphoanalysis 
C) cognitive aptitude 
D) psychomotor ability

Question 16

The action brought against an employee who fails to conform to the policies or rules of an organization is termed ________.

Accepted Answer

A) discipline 
B) grievance 
C) performance appraisal 
D) law suit 
A) discipline 
B) grievance 
C) performance appraisal 
D) law suit

Question 17

Discrimination based on which of the following is not included in the Civil Rights Act (and amendments to the act)?

Accepted Answer

A) gender 
B) age 
C) national origin 
D) pregnancy 
A) gender 
B) age 
C) national origin 
D) pregnancy

Question 18

Which of the following is not an example of a benefit?

Accepted Answer

A) workman's compensation payments 
B) paid vacation time 
C) overtime pay 
D) paid health insurance 
A) workman's compensation payments 
B) paid vacation time 
C) overtime pay 
D) paid health insurance

Question 19

Validity refers to the accuracy of an employment test's results.

Accepted Answer

A) True 
 B)False

Question 20

The technique of having an employee record what they are doing at predetermined periods of time is termed occurrence sampling.

Accepted Answer

A) True 
 B)False

When an arbitrator is called in to hear a grievance,which of the following will occur?

The ratio of output to input is termed productivity.

Asking an applicant to describe how they would handle a situation with an employee who is consistently late for work is an example of using which type of interviewing?

A performance appraisal instrument that uses a scale with terms ranging from very poor to very good to evaluate performance is using which type of scale?

The federal law that forbids discrimination on the basis of race,color,religion,sex,or national origin is the Taft-Hartley Act.

Payment of a minimum wage was introduced by which of the following acts?

The 360 degree evaluation technique includes:

Noncash compensation given to employees by their employer as part of their employment is termed ________.

Giving employees more decision-making power related to their job is an example of ________.

A discretionary work schedule that allows employees to select their starting time is termed ________.

Which of the following is considered the most critical step in the hiring process?

The process of obtaining information about jobs by determining what the duties and tasks or activities of those jobs are is termed ________.

The Americans with Disabilities Act requires that:

A ________ represents union employees in their relations with their supervisors.

Asking a candidate for a cook position to complete a math test is an example of which type of testing?

The action brought against an employee who fails to conform to the policies or rules of an organization is termed ________.

Discrimination based on which of the following is not included in the Civil Rights Act (and amendments to the act)?

Which of the following is not an example of a benefit?

Validity refers to the accuracy of an employment test's results.

The technique of having an employee record what they are doing at predetermined periods of time is termed occurrence sampling.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow and Kitchen Design

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Leadership and Organizational Change

Decision Making, Communication, and Balance

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters

Exam 12: Management of Human Resources

When an arbitrator is called in to hear a grievance,which of the following will occur?

The ratio of output to input is termed productivity.

Asking an applicant to describe how they would handle a situation with an employee who is consistently late for work is an example of using which type of interviewing?

A performance appraisal instrument that uses a scale with terms ranging from very poor to very good to evaluate performance is using which type of scale?

The federal law that forbids discrimination on the basis of race,color,religion,sex,or national origin is the Taft-Hartley Act.

Payment of a minimum wage was introduced by which of the following acts?

The 360 degree evaluation technique includes:

Noncash compensation given to employees by their employer as part of their employment is termed ________.

Giving employees more decision-making power related to their job is an example of ________.

A discretionary work schedule that allows employees to select their starting time is termed ________.

Which of the following is considered the most critical step in the hiring process?

The process of obtaining information about jobs by determining what the duties and tasks or activities of those jobs are is termed ________.

The Americans with Disabilities Act requires that:

A ________ represents union employees in their relations with their supervisors.

Asking a candidate for a cook position to complete a math test is an example of which type of testing?

The action brought against an employee who fails to conform to the policies or rules of an organization is termed ________.

Discrimination based on which of the following is not included in the Civil Rights Act (and amendments to the act)?

Which of the following is not an example of a benefit?

Validity refers to the accuracy of an employment test's results.

The technique of having an employee record what they are doing at predetermined periods of time is termed occurrence sampling.

Systems Approach to a Foodservice Organization

Managing Quality

The Menu

Food Product Flow and Kitchen Design

Procurement

Food Production

Distribution and Service

Safety, Sanitation, and Maintenance

Management Principles

Leadership and Organizational Change

Decision Making, Communication, and Balance

Management of Financial Resources

Marketing Foodservice

Meals, Satisfaction, and Accountability

Filters