Deck 3: Writing Collaboratively

Question 1

one way to listen more effectively is to pay attention to the speaker. What are two other ways?

A) Listen for main ideas.
B) Take notes while the speaker is speaking.
C) Avoid getting emotionally involved with the speaker's ideas.
D) Tape-record what the speaker is saying.

Answer 1

A, C

Question 2

Chapter 3 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

A) Avoid qualifier statements such as "I think" or "It seems to me."
B) Use strong language-it is better to appear overbearing than to appear weak and indecisive.
C) Follow your emotions if someone opposes you.
D) Ask pertinent questions.

Answer 2

D

Question 3

Which of these comments about a team member's draft of a proposal is the least diplomatic?

A) "I like the statistics that you provide in the introduction. I wonder if the audience will recognize these sources you consulted."
B) "This introduction shows a lot of hard work. Perhaps an additional example would make your point even stronger."
C) "You did not write this introduction very well. You left out a lot of important background information."
D) "I know the proposal reviewers have very high standards. I think we all will benefit from improving our proofreading skills."

Answer 3

C

Question 4

A team of writers is just beginning a new documentation project. The client for the team's last project complained that the completed document kept switching from active to passive voice and that the design of the headings was not visually consistent. Which of the following is the team's best approach to avoiding such problems on the current project?

A) Discuss cultural differences.
B) Create a style sheet.
C) Create a document template.
D) Establish clear work procedures.

Question 5

Chapter 3 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?

A) Break down a large project into several smaller tasks.
B) Put your decisions in writing.
C) Monitor the project regularly.
D) Follow your original schedule strictly to avoid falling behind.

Question 6

A writer is commenting on a first draft of a technical report written by another team member. Which of the following comments is most appropriate?

A) "You've really improved your editing skills, Brian. Your writing would be less confusing if you used the active voice more. Similarly, your report would be even better if you used some bulleted lists to break up some of your longer paragraphs."
B) "Section 3 does a great job of making a case for the importance of our usability testing. Perhaps we should also include a graph showing a decrease in customer-service calls since we started testing. We may also want to add a section on user feedback."
C) "I'm working on several different projects right now. I've been able to proof the document. However, I leave it to you to check its organization. Also, I feel you didn't sell me on the benefits of usability testing."
D) "Use Arial Bold for all headings. Change on-line to online. Delete section 4. Add a map of the site in section 2. Otherwise, you are on the right track. Good work, Kathy."

Question 7

Which of these guidelines is NOT likely to help your team work effectively and efficiently?

A) Choose a team leader.
B) Establish a procedure for resolving conflict productively.
C) Establish a work schedule.
D) Let team members assign themselves tasks.

Question 8

Which of the following is likely to cause a team writing collaboratively to produce an inferior document?

A) The team shares a common goal.
B) The team puts great emphasis on avoiding conflict.
C) Team members act as the audience for the document.
D) Team members divide up the workload.

Question 9

which three of the following features of word-processing software are particularly useful in collaboration?

A) thesaurus
B) spell-checker
C) revision feature
D) comment feature
E) highlighting feature

Question 10

Chapter 3 offers several suggestions for conducting efficient meetings. Which of these is NOT a suggestion from the chapter?

A) Be aware of group members' body language and nonverbal communication.
B) Have one team member write down the decisions made at each meeting.
C) Avoid a formal schedule and make sure each team member gets to say whatever is on his or her mind.
D) Summarize the major decisions and assign tasks to finish before the next meeting.

Question 11

A project manager is using a word processor to review an electronic file of a document written by a team member, and she does not understand the meaning of a term used in the document. What should the project manager do?

A) Use the comment feature to ask "Will the reader understand this term?"
B) Delete the term using the revision feature.
C) Check the change bar for an explanation.
D) Use the highlighting feature to call the writer's attention to the term.

Question 12

Which of these guidelines will help you listen effectively?

A) Write down everything the speaker says.
B) Ask questions to clarify what the speaker said.
C) Keep your eyes down and avoid distracting the speaker.
D) Allow your mind to wander and trust that you will be able to refocus.

Question 13

Which of these statements about working with someone from another culture is true?

A) A topic of discussion that is common in one culture might be considered highly personal in another culture.
B) People from other cultures are likely to find it easy to participate actively in group projects.
C) People from other cultures have a knack for delivering criticism to teammates.
D) People from other cultures are likely to find it easy to ask for help on a project.

Question 14

Which three of the following are discussed in Chapter 3 as tools to help ensure that a team's efforts will be successful?

A) work schedule
B) task-deadline form
C) style sheet
D) team-member evaluation form

Question 15

Chapter 3 offers six suggestions for participating in a videoconference. Which of these is NOT a suggestion from the chapter?

A) Practice using the videoconferencing system.
B) Dress as you would for a face-to-face meeting.
C) Arrange for technical support for all participants.
D) Speak louder than usual.

Question 16

What is an advantage of collaboratively creating a document in a shared document workspace rather than via email?

A) A shared document workspace will create an archive of all the changes made by all team members.
B) A shared document workspace ensures that only one person can read a document at a time.
C) A shared document workspace will create backup files once per day.
D) A shared document workspace ensures that only one format of a file will be available.

Question 17

It is important to behave ethically when you use social media at work. Which of these ethical guidelines appears in Ch. 3?

A) Don't allow defamatory inferences.
B) Don't use the same password on more than one social-media account.
C) Don't post a picture unless you know the source of it.
D) Don't reveal private information about anyone. This includes information about someone's religion, politics, or sexual orientation.

Question 18

Which of the following does NOT overstate the speaker's position?

A) "I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists."
B) "We prepared our document carefully, and I think we have highlighted our strengths successfully."
C) "We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do."
D) "It is not possible that anyone is more qualified for this job than we are."

Question 19

According to the research cited in Chapter 3, which two of the following behaviors might students from other cultures exhibit?

A) unwillingness to respond with a definite "no"
B) reluctance to initiate new tasks or perform creatively
C) unwillingness to meet at certain times
D) routinely arriving late for team meetings

Question 20

Chapter 3 discusses five aspects of conducting meetings, one of which is setting your team's agenda. What are two of the other aspects?

A) minimizing scheduling conflicts
B) listening effectively
C) communicating diplomatically
D) none of the above

Question 21

Chapter 3 discusses three features of word-processing software that are particularly useful in collaboration. Name one feature.

Question 22

Name one aspect of using social media at work that involves ethics.

Question 23

one advantage of collaboration is that it can yield a more coherent document.

Question 24

Is email a synchronous or an asynchronous medium of communication?

Question 25

What is one of the disadvantages of collaboration mentioned in Chapter 3?

Question 26

What is one of the advantages of collaboration mentioned in Chapter 3?

Question 27

Employees rarely use social media and other electronic tools to complete work tasks.

Question 28

Differences between the ways men and women work in teams are hard to notice.

Question 29

Communicating diplomatically involves a critical tone.

Question 30

Chapter 3 discusses five aspects of conducting meetings, a crucial component of collaboration. What are two of those aspects?

Question 31

All of the participants in a videoconference must be in dedicated conference rooms with sophisticated cameras and microphones.

Question 32

When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.

Question 33

the differences in behavior between two men or between two women are likely to be fewer and less pronounced than the differences between men and women in general.

Question 34

You must be connected to the Internet in order to work on a document on a shared document workspace.

Question 35

According to the research cited in Chapter 3, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. What is one other behavior that students from other cultures might exhibit in a collaborative setting?

Question 36

one advantage of collaboration is that it helps acclimate new employees to an organization.

Question 37

What are two technologies that can make the collaborative writing process more efficient?

Question 38

Chapter 3 discusses three forms that collaborative teams can use to help ensure that the team's efforts will be successful. List the forms.

Question 39

Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What are two other activities that videoconferencing allows participants to perform?

Question 40

one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both.