Deck 9: Top Performance Through Empowerment, Teamwork, and Communication

Question 1

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ represents the variances in ability, experience, personality, or any other factor on a team.

Answer 1

k

Question 2

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
A(n) _____ is a combination of workers from different functional areas; such as production, marketing, and finance.

Answer 2

d

Question 3

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n) _____.

Answer 3

h

Question 4

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Question 5

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ is some type of interference during the communication process that influences the transmission of messages and feedback.

Question 6

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
During the _____, team members resolve differences, accept each other, and reach broad agreement about the roles of team leader and other participants.

Question 7

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
The _____ is an internal channel that informally passes information from unofficial sources.

Question 8

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ a message means that the sender translates its meaning into understandable terms.

Question 9

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Question 10

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

Question 11

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
The skill of receiving a message and interpreting its genuine meaning is _____.

Question 12

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ focuses on problem-related differences of opinion, and reconciling those differences to improve team performance.

Question 13

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
The meaningful exchange of information through messages is called _____.

Question 14

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

Question 15

Explain the key differences between employee stock ownership plans and employee stock option plans.

Question 16

Describe how extending decision making and activities generally handled by managers to employees can lead to employee empowerment. Provide a brief example.

Question 17

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
In a(n) ____, communication relies on explicit written and verbal messages.

Question 18

Define cross-functional teams and explain the emphasis on communication.

Question 19

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
Standards of conduct shared by team members that guide their behavior are called _____.

Question 20

MATCHING
Complete the following using the terms listed.
a.low-context culture
b.Affective conflict
c.performing stage
d.cross-functional team
e.Noise
f.team norms
g.Encoding
h.self-managed team
i.grapevine
j.norming stage
k.Team diversity
l.Virtual teams
m.Cognitive conflict
n.External communication
o.listening
p.communication
q.Team cohesiveness
During the _____, team members focus on solving problems and accomplishing tasks.

Question 21

Which of the following statements is correct regarding stock option plans?

A) They are offered only to top-level executives and members of the board of directors.
B) Employees are likely to exercise their option to purchase the stock, if the stock price increases.
C) The company holds the stock for the benefit of the employees.
D) Stock options are provided as a retirement benefit.

Question 22

A team consists of a group of people with _____ skills and _____ are responsible and accountable for accomplishing team objectives.

A) complementary; all team members
B) complementary; team leaders
C) differing; all team members
D) differing; team leaders

Question 23

With _______, employees receive stock shares or the value of the stock upon retiring or leaving the company.

A) treasury bills
B) stock certificates
C) ESOPs (employee stock ownership plans)
D) stock options

Question 24

Vikram's company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and profiles of co-workers. This sharing of information will most likely _____ in employee empowerment and will have _____ on product quality.

A) result; no impact
B) result; a positive impact
C) not result; no impact
D) not result; a positive impact

Question 25

What are the advantages and drawbacks of virtual teams?

Question 26

List the five stages of team development in the order in which they typically occur. What is the role of the team leader in each stage?

Question 27

Which of the following is least likely to empower employees?

A) Giving them decision-making authority about company relocation
B) Rewarding them based on company performance
C) Giving them decision-making authority about hiring decisions
D) Sharing company information

Question 28

Describe two tips for enhancing listening skills.

Question 29

Explain the importance of the storming stage of team development.

Question 30

Define team norm and provide an example.

Question 31

In which of the following cases does shared-decision making authority NOT extend to employees?

A) Purchasing of supplies
B) Determining the individual working hours
C) Overseeing the safety program
D) Selecting members of the board of directors

Question 32

Distinguish between cognitive and affective conflict.

Question 33

What are some of the challenges associated with e-mail?

Question 34

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

Question 35

When Granitia Inc. was faced with serious quality problems and was forced to recall thousands of vehicles, the company quickly formed a temporary group of employees to brainstorm the problem. The team thus formed is an example of a(n) _______ team.

A) virtual
B) self-managed
C) problem-solving
D) cross-functional

Question 36

Describe the communication process. How does noise interfere with the communication process?

Question 37

List the basic steps in managing a public relations crisis.

Question 38

Explain the four types of listening behaviors.

Question 39

Giving employees responsibility and authority to make decisions about their work is called _____.

A) due diligence
B) teamwork
C) empowerment
D) insider trading

Question 40

What does high-context culture mean? Provide an example of how an American business person should conduct business in a high-context culture.

Question 41

During the performing stage, team members _____.

A) focus on solving problems
B) get to know one another
C) clarify their roles and expectations
D) resolve differences among them

Question 42

Begum wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls. Begum is trying to promote _____.

A) empowerment
B) team norm
C) team cohesiveness
D) external communication

Question 43

Edita is part of a team that conducts meetings and conferences with the aid of information technology. This is so because the other team members are dispersed across the country. Edita is most likely to belong to a _____ team.

A) problem-solving
B) self-managed
C) cross-functional
D) virtual

Question 44

During which stage of team development does agreement about the role of the team leader and other participants occur?

A) Forming stage
B) Norming stage
C) Storming stage
D) Performing stage

Question 45

Akito's team has reached agreement about the role each member is expected to play. Akito's team has most likely reached the _____ stage.

A) forming
B) norming
C) storming
D) performing

Question 46

Narges works in a bakery. As part of a _____ team, she shares in the responsibility with other team members of managing her department's work schedule and ordering baking supplies. Along with other team members, she is empowered to complete her tasks at her discretion.

A) self-managed
B) problem-solving
C) virtual
D) cross-functional

Question 47

Kumar is trying to promote the cohesiveness of his team. Which of the following would LEAST likely improve his team's cohesiveness?

A) Encouraging his team members to work from home
B) Redesigning their work space
C) Increasing the interaction between team members
D) Encouraging team members to socialize during and after working hours

Question 48

Hikari is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Hikari's team is most likely to be in the _____ stage.

A) norming
B) performing
C) storming
D) forming

Question 49

At a celebratory gathering in a restaurant, Anjana presents her team members with personal thank-you notes in appreciation for their hard work on a project. Anjana and her team are in the _____ stage of team development.

A) adjourning
B) performing
C) norming
D) storming

Question 50

Manelin works for a home electronics store and is a member of a team created to increase communication among various departments. Manelin has networked with new people and now has strong contacts for each department when he needs them. Manelin is most likely to be a member of a _____ team.

A) work
B) problem-solving
C) cross-functional
D) virtual

Question 51

Carsten is the team leader of his sales department. He acknowledges the concerted effort of his team members and rewards them with bonuses and certificates on achieving the sales target for the quarter. Carsten's team is most likely at the _____ stage of team development.

A) adjourning
B) storming
C) norming
D) forming

Question 52

Which of the following statements is NOT true regarding team size?

A) Small teams make the most demands on team leaders.
B) Large teams often suffer from disagreements, absenteeism, and membership turnover.
C) Small teams may lack sufficient diversity.
D) Large teams tend to work slower than small teams.

Question 53

Ceilidh's team members feel attracted to the team and motivated to remain part of it. Ceilidh's team can be characterized as ____.

A) informal
B) formal
C) verbal
D) cohesive

Question 54

The website of Choalander Inc., a stock broking firm, is under serious threat as numerous cyberattacks have infiltrated its system. The senior management at the firm immediately forms a team of eight members to deal with the cyber-attack. The team was able to resolve the issue in under two weeks and the team was later dissolved. This team is more likely to be an example of a _____ team.

A) work
B) problem-solving
C) virtual
D) cross-functional

Question 55

According to a research on team effectiveness, to achieve best results the ideal team size is usually _____ members.

A) fewer than five
B) between five and ten
C) between ten and twenty
D) more than twenty

Question 56

Deunoro is a member of a semi-permanent team that performs the day-to-day functions of the organization. Deunoro is most likely to be a member of a(n) _____ team.

A) self-managed
B) work
C) advisory
D) cross-functional

Question 57

What is the role of the team leader during the forming stage?

A) Providing time for members to become acquainted
B) Encouraging participation
C) Clarifying team roles
D) Facilitating task accomplishment

Question 58

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

A) Norming stage
B) Forming stage
C) Performing stage
D) Storming stage

Question 59

Clyde's team is engaged in problem solving and appears focused on accomplishing tasks. Clyde's team is likely to be in which stage?

A) Forming stage
B) Norming stage
C) Storming stage
D) Performing stage

Question 60

Teams at Systek Corp. come from many different countries, with skills ranging from creativity to communication to search engine optimization. This is an example of team _________.

A) development
B) cohesiveness
C) diversity
D) level

Question 61

Greg is one of the few operating room nurses at a hospital. She learns that other members of the team are less cooperating with other members of her team when they work in different shifts. This is also subsequently affecting the patients at the hopsitals. Which of the following is the team lacking at the hospital?

A) Team norm
B) Team belief
C) Team cohesiveness
D) Team standard

Question 62

Duncan is listening to Catriona at a meeting. She is one of his fellow team members, and he believes she is just trying to get the team leader to adopt her idea. Duncan is being a(n) _____ listener.

A) offensive
B) cynical
C) polite
D) proactive

Question 63

Donato and Emiliano disagree on the new promotional strategy for their new product. Donato's opinions are neglected by Emiliano as he believes that Donato's inexperience in promotion and advertising will lead to product failure, whereas Donato does not concur with Emiliano's strategy on the basis that Emiliano has little knowledge of the financial situation at the firm. Which of the following types of conflict is being experienced by Donato and Emiliano?

A) physiological
B) emotional
C) cognitive
D) affective

Question 64

Japan is considered to be a _____ context country and therefore, Japanese businesspeople place importance on _____ communications.

A) high; both verbal and nonverbal
B) low; both verbal and nonverbal
C) high; explicit verbal
D) low; explicit verbal

Question 65

Team norms are usually _____ and _____ standards of behavior.

A) formal; written
B) informal; written
C) formal; unwritten
D) informal; unwritten

Question 66

Mihaly and Aneska are city council members who vehemently disagree over a new zoning ordinance. Their arguments have become personal, and other council members are irritated and avoiding meetings. Mihaly and Aneska need to resolve their _____ conflict.

A) cognitive
B) mutual
C) affective
D) alternate

Question 67

Calder is listening to a voice message left by his manager, but he cannot understand most of it due to his manager's cell phone breaking up. Calder calls back his manager for the complete message since he cannot effectively communicate with this type of _____.

A) grapevine
B) noise
C) nonverbal communication
D) conflict

Question 68

Cosette's marketing team disagrees on the way to advertise a product based on their past experiences. However, all members are attempting to reconcile their differences to produce an effective marketing strategy. Cosette's team is experiencing _____ conflict.

A) cognitive
B) mutual
C) external
D) affective

Question 69

Zoltan announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently, members of his team had completely different ideas about when the reports were due. At which stage of communication are the team members?

A) providing feedback
B) message encoding
C) understanding the context
D) message decoding

Question 70

Amzie sends an e-mail to her assistant requesting information for an upcoming meeting. Since her team is working on a variety of projects, Amzie is very specific about the materials she needs in order to avoid confusion. As the sender, Amzie is _____.

A) providing a context for the message
B) encoding the message
C) decoding the message
D) eliminating the message's noise

Question 71

Damond's company has an unwritten rule that implies all managers must attend team meetings, no matter what projects they're working on. This informal standard of conduct is an example of team _____.

A) roles
B) norm
C) cohesiveness
D) conflict

Question 72

Marcos uses lots of gestures and facial expressions when communicating. These are examples of __________ communication.

A) informal
B) oral
C) formal
D) nonverbal

Question 73

Which of the following statements is correct regarding team conflict?

A) It should be avoided at all costs.
B) It often improves team performance.
C) It will be reduced if the team is diverse.
D) It rarely occurs in most teams.

Question 74

Fareeda works for an advertising agency and has presented her client with ideas for new commercials. After the presentation, Fareeda asks for _____ to determine if the clients correctly understood her message.

A) a decoded message
B) a channel
C) feedback
D) intervention

Question 75

In the communication process, initially the _______ composes the message.

A) sender
B) receiver
C) channel
D) interpreter

Question 76

Ekisa and Ingrid like to send e-mail back and forth discussing their families and work-related issues. They are engaging in _____ and _____ communication.

A) informal; written
B) informal; oral
C) formal; written
D) formal; oral

Question 77

Countries like the United States that tend to rely on explicit written and verbal messages are considered _____ cultures.

A) external
B) diverse
C) high-context
D) low-context

Question 78

Sesika is a new customer service agent at a leading computer service center. She usually spends a lot of time on her calls, trying to resolve the issues of every customer. During the course of a call with a customer, a technical snag caused disturbances in her audio device; thus, making it difficult for the customer to respond to her queries. The issue however remained unresolved. Which of the following is a primary reason for the non-resolution in this case?

A) The length of the call
B) The noise during the call
C) The inexperience of the customer service agent
D) The customer at the call

Question 79

In the context of communication, feedback _____.

A) helps determine whether a message was correctly interpreted
B) is only verbal in nature
C) is usually ambiguous
D) helps lower the noise level

Question 80

_____ percent of the typical manager's day is spent engaged in communications.

A) Less than 25
B) About 50
C) About 65
D) More than 75