Question 1

When responding during a crisis, it is best if the executive speaks briefly, clearly and provides positive visual images.

Accepted Answer

A) True 
 B)False  True

Question 2

MATCHING
Complete the following using the terms listed.
-A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n) _____.

Accepted Answer

A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness 
A) low-context culture 
B) Affective conflict 
C) performing stage 
D) cross-functional team 
E) Noise
F)team norms
G)Encoding
H)self-managed team
I)grapevine
J)norming stage
K)Team diversity
L)Virtual teams
M)Cognitive conflict
N)External communication
O)listening
P)communication
Q)Team cohesiveness H

Question 3

When a firm is under fire for a public relations crisis, it is best for the firm to stay out of the public eye.

Accepted Answer

A) True 
 B)False  False

Question 4

Hikari is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Hikari's team is most likely to be in the _____ stage.

Accepted Answer

A)  norming 
B)  performing 
C)  storming 
D)  forming 
A)  norming 
B)  performing 
C)  storming 
D)  forming

Question 5

Ekisa and Ingrid like to send e-mail back and forth discussing their families and work-related issues. They are engaging in _____ and _____ communication.

Accepted Answer

A)  informal; written 
B)  informal; oral 
C)  formal; written 
D)  formal; oral 
A)  informal; written 
B)  informal; oral 
C)  formal; written 
D)  formal; oral

Question 6

Vikram's company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and profiles of co-workers. This sharing of information will most likely _____ in employee empowerment and will have _____ on product quality.

Accepted Answer

A)  result; no impact 
B)  result; a positive impact 
C)  not result; no impact 
D)  not result; a positive impact 
A)  result; no impact 
B)  result; a positive impact 
C)  not result; no impact 
D)  not result; a positive impact

Question 7

Team norms are usually _____ and _____ standards of behavior.

Accepted Answer

A)  formal; written 
B)  informal; written 
C)  formal; unwritten 
D)  informal; unwritten 
A)  formal; written 
B)  informal; written 
C)  formal; unwritten 
D)  informal; unwritten

Question 8

Marcos uses lots of gestures and facial expressions when communicating. These are examples of __________ communication.

Accepted Answer

A)  informal 
B)  oral 
C)  formal 
D)  nonverbal 
A)  informal 
B)  oral 
C)  formal 
D)  nonverbal

Question 9

Begum wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls. Begum is trying to promote _____.

Accepted Answer

A)  empowerment 
B)  team norm 
C)  team cohesiveness 
D)  external communication 
A)  empowerment 
B)  team norm 
C)  team cohesiveness 
D)  external communication

Question 10

Narges works in a bakery. As part of a _____ team, she shares in the responsibility with other team members of managing her department's work schedule and ordering baking supplies. Along with other team members, she is empowered to complete her tasks at her discretion.

Accepted Answer

A)  self-managed 
B)  problem-solving 
C)  virtual 
D)  cross-functional 
A)  self-managed 
B)  problem-solving 
C)  virtual 
D)  cross-functional

Question 11

Which of the following is NOT an example of nonverbal form of communication?

Accepted Answer

A)  Informal speech 
B)  Eye contact 
C)  Clothing choices 
D)  Tone of voice 
A)  Informal speech 
B)  Eye contact 
C)  Clothing choices 
D)  Tone of voice

Question 12

Employees spend a significantly higher amount of time communicating on a daily basis than managers.

Accepted Answer

A) True 
 B)False

Question 13

Effective teams typically have two to four members.

Accepted Answer

A) True 
 B)False

Question 14

_____ listening is the basis for effective communication.

Accepted Answer

A)  Active 
B)  Cynical 
C)  Polite 
D)  Nonverbal 
A)  Active 
B)  Cynical 
C)  Polite 
D)  Nonverbal

Question 15

What are some of the challenges associated with e-mail?

Accepted Answer

Many workers find their valuab

Question 16

What is the first step a company should take when responding to a crisis?

Accepted Answer

A)  Call or e-mail members of the press to deny the story 
B)  Issue a "no comment" 
C)  Respond quickly with a prepared statement 
D)  Arrange a press conference with the company's PR representative 
A)  Call or e-mail members of the press to deny the story 
B)  Issue a "no comment" 
C)  Respond quickly with a prepared statement 
D)  Arrange a press conference with the company's PR representative

Question 17

When managed properly, the grapevine can be a reliable source of information.

Accepted Answer

A) True 
 B)False

Question 18

During the storming stage, team members focus on solving problems.

Accepted Answer

A) True 
 B)False

Question 19

Define cross-functional teams and explain the emphasis on communication.

Accepted Answer

A team made up of members from different

Question 20

Which of the following statements is correct regarding team conflict?

Accepted Answer

A)  It should be avoided at all costs. 
B)  It often improves team performance. 
C)  It will be reduced if the team is diverse. 
D)  It rarely occurs in most teams. 
A)  It should be avoided at all costs. 
B)  It often improves team performance. 
C)  It will be reduced if the team is diverse. 
D)  It rarely occurs in most teams.

When responding during a crisis, it is best if the executive speaks briefly, clearly and provides positive visual images.

MATCHING Complete the following using the terms listed. -A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n) _____.

When a firm is under fire for a public relations crisis, it is best for the firm to stay out of the public eye.

Hikari is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Hikari's team is most likely to be in the _____ stage.

Ekisa and Ingrid like to send e-mail back and forth discussing their families and work-related issues. They are engaging in _ and _ communication.

Vikram's company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and profiles of co-workers. This sharing of information will most likely _ in employee empowerment and will have _ on product quality.

Team norms are usually _ and _ standards of behavior.

Marcos uses lots of gestures and facial expressions when communicating. These are examples of __________ communication.

Begum wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls. Begum is trying to promote _____.

Narges works in a bakery. As part of a _____ team, she shares in the responsibility with other team members of managing her department's work schedule and ordering baking supplies. Along with other team members, she is empowered to complete her tasks at her discretion.

Which of the following is NOT an example of nonverbal form of communication?

Employees spend a significantly higher amount of time communicating on a daily basis than managers.

Effective teams typically have two to four members.

_____ listening is the basis for effective communication.

What are some of the challenges associated with e-mail?

What is the first step a company should take when responding to a crisis?

When managed properly, the grapevine can be a reliable source of information.

During the storming stage, team members focus on solving problems.

Define cross-functional teams and explain the emphasis on communication.

Which of the following statements is correct regarding team conflict?

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

When responding during a crisis, it is best if the executive speaks briefly, clearly and provides positive visual images.

MATCHING Complete the following using the terms listed. -A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n) _____.

When a firm is under fire for a public relations crisis, it is best for the firm to stay out of the public eye.

Hikari is the leader of a problem-solving team. She is encouraging every member of the team to openly express differences and work through conflicts. Hikari's team is most likely to be in the _____ stage.

Ekisa and Ingrid like to send e-mail back and forth discussing their families and work-related issues. They are engaging in _____ and _____ communication.

Vikram's company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and profiles of co-workers. This sharing of information will most likely _____ in employee empowerment and will have _____ on product quality.

Team norms are usually _____ and _____ standards of behavior.

Marcos uses lots of gestures and facial expressions when communicating. These are examples of __________ communication.

Begum wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls. Begum is trying to promote _____.

Narges works in a bakery. As part of a _____ team, she shares in the responsibility with other team members of managing her department's work schedule and ordering baking supplies. Along with other team members, she is empowered to complete her tasks at her discretion.

Which of the following is NOT an example of nonverbal form of communication?

Employees spend a significantly higher amount of time communicating on a daily basis than managers.

Effective teams typically have two to four members.

_____ listening is the basis for effective communication.

What are some of the challenges associated with e-mail?

What is the first step a company should take when responding to a crisis?

When managed properly, the grapevine can be a reliable source of information.

During the storming stage, team members focus on solving problems.

Define cross-functional teams and explain the emphasis on communication.

Which of the following statements is correct regarding team conflict?

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: the Entrepreneurship Alternative

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Ekisa and Ingrid like to send e-mail back and forth discussing their families and work-related issues. They are engaging in _ and _ communication.

Vikram's company uses open book management, where employees can visit the company intranet and look up financial performance, design standards, and profiles of co-workers. This sharing of information will most likely _ in employee empowerment and will have _ on product quality.

Team norms are usually _ and _ standards of behavior.