Deck 1: Learning About Organizational Behavior

Question 1

A competency is an interrelated set of perceptions,attitudes,and values that enable an employee to provide value to the organization.

Answer 1

False

Question 2

In Ethics Competency: Robert A.Eckert,Chairman & CEO,Mattel,Inc. ,Robert states that he organized a team to find out who was responsible the product failures.

Answer 2

False

Question 3

In Learning from Experience: Indra Nooyi,the CEO of PepsiCo,has seen that one of the ways to inspire people is by having a vision that everyone can get behind.At PepsiCo,that vision is "Performance with as Passion."

Answer 3

False

Question 4

Leadership and management are the same thing.

Question 5

The seven key competencies are increasingly important to the effectiveness of virtually all employees,not simply those in managerial and leadership roles.

Question 6

A manager directs,controls,and plans the work of others and is responsible for results.

Question 7

The ethics competency includes the knowledge,skills,and abilities to know what is legal or illegal.

Question 8

Leadership is the process of developing ideas and a vision,living by values that support those ideas and that vision,influencing others to embrace them in their own behaviors,and making hard decisions about human and other resources.

Question 9

Ethical dilemmas always have a right and wrong answer.

Question 10

Organizational behavior is the study of how organizations interact with one another in order to get business done.

Question 11

Ethical behavior can be difficult to define,especially in a global economy with its varied beliefs and practices.

Question 12

A leader is someone who is in control of other people,and in today's culture this person often leads with command and control.

Question 13

An ethical dilemma doesn't simply involve choosing right over wrong because there may be several competing values.

Question 14

In Learning from Experience: Indra Nooyi,the CEO of PepsiCo,said her father told him that whatever anybody says or does,always assume positive intent.

Question 15

In Ethics Competency,Robert A.Eckert,Chairman & CEO,Mattel,Inc. ,Robert states that during Mattel's crisis with dangerous toys a few years ago,he had to make sure he was very open with the public on the steps Mattel was taking to correct the situation.

Question 16

Ethics are the values and principles that distinguish right from wrong.

Question 17

A competency is an interrelated cluster of knowledge,skills,and abilities needed by an individual to be effective.

Question 18

An ethical dilemma occurs when an individual or team must make a decision quickly and cannot take enough time to make an informed decision.

Question 19

The key attributes of the ethics competency include incorporating values and principles that distinguish right from wrong on the basis of laws and regulations,the employer's rules of conduct,demonstrating dignity and respect for others in working relationships,and demonstrating honesty and openness in communication,limited only by legal,privacy,and competitive considerations.

Question 20

Ethics can be defined as the rules and values that differentiate legal from illegal behavior.

Question 21

According to the Self Competency: Indra Nooyi's Development Journey,Nooyi says she had reacted appropriately to the allegations in India that traces of pesticide had been found in both Pepsi and Coke.

Question 22

The communication competency includes the knowledge,skills and abilities to assess your own strengths and weaknesses,set and pursue professional and personal goals,balance work and personal life,and engage in new learning--including new or modified skills,behaviors,and attitudes.

Question 23

A career plan is the individual's choice of occupation,organization,and career path.

Question 24

The diversity competency is the most fundamental of the seven key competencies,since its achievement creates the underlying personal attributes needed for successfully developing the other six competencies.

Question 25

KSA stands for knowledge,social,and attitude.

Question 26

In Self Competency: Indra Nooyi's Development Journey,Nooyi learned to hide her background when going for job interviews in the United States,opting to "fit in" rather than display her Indian background.

Question 27

Achievement of the communication competency could be considered a prerequisite to the successful development of the other six competencies.

Question 28

A career plan is defined as a sequence of work-related experiences occupied by a person during a lifetime.

Question 29

According to the Self Competency: Indra Nooyi's Development Journey,At PepsiCo,Nooyi has long been known for two things: a keen business sense and an irreverent personal style.

Question 30

An employee who buys a personal computer for use at home for exploring Internet sites that might help enhance her job performance is demonstrating the self competency.

Question 31

The professional competency includes the knowledge,skills,and abilities to assess your own strengths and weaknesses,set and pursue professional and personal goals,balance work and personal life,and engage in new learning--including new or modified skills,behaviors,and attitudes.

Question 32

There is no particular order the seven competencies need to be achieved in.

Question 33

The self competency is the most fundamental of the seven key competencies,since its achievement creates the underlying personal attributes needed for successfully developing the other six competencies.

Question 34

It is possible for an individual to have a successful career without ever being promoted.

Question 35

In general,top-management leadership policies and rules,and the prevailing organizational culture can do much to reduce,guide,and help the individual confront and resolve ethical dilemmas.

Question 36

Career development involves knowing the right people to get ahead.

Question 37

A job may be defined as a sequence of work-related positions occupied by a person during a lifetime.

Question 38

An individual who relocates to the US from a foreign country to get a higher education is demonstrating the self competency.

Question 39

Perceiving,appraising,and interpreting accurately yourself,others,and the immediate environment is one of the core components of the self competency.

Question 40

The self competency includes the knowledge,skills,and abilities to assess your own strengths and weaknesses,set and pursue professional and personal goals,balance work and personal life,and engage in new learning--including new or modified skills,behaviors,and attitudes.

Question 41

A job is the individual's choice of occupation,organization,and career path.

Question 42

Ehtnicity refers to the biological groupings within humankind,representing superficial physical differences.

Question 43

One of the key attribute of the diversity competency is fostering an environment of inclusion with people who possess characteristics different from themselves.

Question 44

Secondary categories of diversity refer to learned characteristics that a person acquires and modifies throughout life.

Question 45

Ethnicity refers to identification with a cultural group that has shared traditions and heritage,including national origin,language,religion,food,and customs.

Question 46

The employment and volunteer positions the person has held and the variety of organizations for which the person has worked is an example of a primary category of diversity.

Question 47

Ethnicity is identification with a cultural group that has shared traditions and heritage,including national origin,language,religion,food,and customs.

Question 48

Cultural background refers to identification with a cultural group that has shared traditions and heritage,including national origin,language,religion,food,and customs.

Question 49

Behavioral style,which is the tendency of the individual to think,feel,or act in a particular way,is an example of a primary category of diversity.

Question 50

Primary categories of diversity refer to learned characteristics that a person acquires and modifies throughout life.

Question 51

Career success or failure is determined mostly by the individual in the career.

Question 52

Individuals have relatively little influence over their primary categories of diversity.

Question 53

Age,race,and education are examples of primary categories of diversity.

Question 54

As a category of diversity,age includes the number of years a person has been alive and the generation into which the individual was born.

Question 55

Race accounts for 10 percent of the difference in a person's genetic heredity.

Question 56

The self competency includes the knowledge,skills,and abilities to value unique individual and group characteristics,embrace such characteristics as potential sources of organizational strength,and appreciate the uniqueness of each individual.

Question 57

Primary categories of diversity refer to genetic characteristics that affect a person's self-image and socialization.

Question 58

One of the key attributes of diversity is communicating and personally practicing a commitment to work with individuals and team members because of their talents and contributions,regardless of their personal attributes.

Question 59

In organizations,each person can be classified by primary categories alone,such as gender.

Question 60

Race refers to the biological groupings within humankind,representing superficial physical differences.

Question 61

One of the key KSAs of the across cultures competency is understanding,leading and motivating employees with different values and attitudes.

Question 62

The empathizing skill is especially important in nonverbal communication and active listening.

Question 63

Another label for the "global mindset" is the ability to "think locally,act globally."

Question 64

The questioning skill refers to detecting and understanding another person's values,motives,and emotions.

Question 65

One of the key KSAs of the across cultures competency is communicating in the language of the host country in which the individual is working.This ability is crucial for employees who have ongoing communications with people whose native language is different from their own.

Question 66

Active questioning refers to the process of integrating information and emotions in a search for shared meaning and understanding.

Question 67

For a culture to exist,it must be shared by the vast majority of the members of a major group or entire society,be passed on from generation to generation,and shape perceptions,judgments,and feelings as well as subsequent decisions and behavior.

Question 68

The self competency may be thought of as the circulatory system that nourishes the other competencies.

Question 69

The curious skill refers to the ability to ask for information and opinions in a way that gets relevant,honest,and appropriate responses.

Question 70

Culture is a pattern of beliefs that is automatically transmitted to other human beings.

Question 71

In Diversity Competency: Aetna's Diverse Discoveries Program,Ron Williams,the chairman and CEO of Aetna,says that he sees diversity as a strategic business advantage.

Question 72

The communication competency includes the knowledge,skills,and abilities to use all the modes of transmitting,understanding,and receiving ideas,thoughts and feelings--verbal,listening,nonverbal,written,electronic,and the like--for accurately transferring and exchanging information and emotions.

Question 73

In the Across Cultures Competency: Carlos Ghosn,CEO,Nissan-Renault,Ghosen states that it is helpful,but not necessary,for leaders to develop a deeper understanding of the country and the culture in which they operate.

Question 74

In Diversity Competency: Aetna's Diverse Discoveries Program,employees get an initial training session in diversity training,but they don't continue this training in future years at the company.

Question 75

Engaging in written communication refers to the ability to transfer data,information,ideas,and emotions by means of reports,letters,memos,notes,e-mail messages,and the like.

Question 76

The describing skill refers to the ability to ask for information and opinions in a way that gets relevant,honest,and appropriate responses.

Question 77

Indra Nooyi states it is important to really listen,because "in business,sometimes in the heat of the moment,people say things.You can misconstrue what they're saying."

Question 78

In the Across Cultures Competency: Carlos Ghosn,CEO,Nissan-Renault,Ghosn says that when he started at Nissan,only one percent of the top management at Nissan were women.

Question 79

Culture is the dominant pattern of living,thinking,and believing that is developed and transmitted by people,consciously or unconsciously,to subsequent generations.

Question 80

The across cultures competency includes the knowledge,skills,and abilities to recognize and embrace similarities and differences among nations and cultures.