Question 1

Age,race,and education are examples of primary categories of diversity.

Accepted Answer

A) True 
 B)False  False

Question 2

The cultural belief in ____ creates uneasiness over the relative influence and assertiveness of the individual in teams.

Accepted Answer

A)  individualism 
B)  multicentrism 
C)  collectivism 
D)  none of these 
A)  individualism 
B)  multicentrism 
C)  collectivism 
D)  none of these C

Question 3

One of the key KSAs of the across cultures competency is communicating in the language of the host country in which the individual is working.This ability is crucial for employees who have ongoing communications with people whose native language is different from their own.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is not an example of a secondary category of diversity?

Accepted Answer

A)  work experience 
B)  education 
C)  sexual orientation 
D)  income 
A)  work experience 
B)  education 
C)  sexual orientation 
D)  income

Question 5

One of the key KSAs of the teams competency is demonstrating that each individual is accountable for his/her responsibilities only,to achieve team goals.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not one of the core components of the ethics competency?

Accepted Answer

A)  demonstrate dignity and respect for others in working relationships 
B)  assess and establish one's own developmental,personal (life-related),and work-related goals 
C)  demonstrate honesty and openness in communication,limited only by legal,privacy,and competitive considerations 
D)  apply governmental laws and regulations,as well as employer's rules of conduct,in making decisions and taking action within a person's level of responsibilities and authority 
A)  demonstrate dignity and respect for others in working relationships 
B)  assess and establish one's own developmental,personal (life-related),and work-related goals 
C)  demonstrate honesty and openness in communication,limited only by legal,privacy,and competitive considerations 
D)  apply governmental laws and regulations,as well as employer's rules of conduct,in making decisions and taking action within a person's level of responsibilities and authority

Question 7

A career plan is the individual's choice of occupation,organization,and career path.

Accepted Answer

A) True 
 B)False

Question 8

In Communication Competency,Maureen Chiquet,Global CEO,Chanel S.A. ,Maureen says listening has its drawback because sometimes you realize that people are just telling you what they want you to hear.

Accepted Answer

A) True 
 B)False

Question 9

The ____ skill involves the ability to ask for information and opinions in a way that gets relevant,honest,and appropriate responses.

Accepted Answer

A)  questioning 
B)  empathizing 
C)  written communication 
D)  active listening 
A)  questioning 
B)  empathizing 
C)  written communication 
D)  active listening

Question 10

Briefly define the change competency and its relationship to technological forces

Accepted Answer

The change competency includes the knowl

Question 11

Which of the following is one of the key KSAs of the self competency?

Accepted Answer

A)  To demonstrate honesty and openness in communication,limited only by legal,privacy,and competitive considerations 
B)  To seek out,learn,share,and apply new knowledge in the pursuit of constant improvement,creativity,and entirely new approaches or goals 
C)  All of these are such key KSAs 
D)  Neither of these are such key KSAs 
A)  To demonstrate honesty and openness in communication,limited only by legal,privacy,and competitive considerations 
B)  To seek out,learn,share,and apply new knowledge in the pursuit of constant improvement,creativity,and entirely new approaches or goals 
C)  All of these are such key KSAs 
D)  Neither of these are such key KSAs

Question 12

It is possible for an individual to have a successful career without ever being promoted.

Accepted Answer

A) True 
 B)False

Question 13

The long-term effectiveness of an organization is determined by its ability to ____ changes in its environment

Accepted Answer

A)  anticipate 
B)  manage 
C)  respond to 
D)  all of these 
A)  anticipate 
B)  manage 
C)  respond to 
D)  all of these

Question 14

New technologies are increasing the need for constant learning,adaptation,and innovation by individuals,groups and entire organizations,as,for example,through the Internet.

Accepted Answer

A) True 
 B)False

Question 15

Presenting ideas,information and emotions to others,either one-on-one or in groups is:

Accepted Answer

A)  written communication 
B)  verbal communication 
C)  active listening skill 
D)  nonverbal communication 
A)  written communication 
B)  verbal communication 
C)  active listening skill 
D)  nonverbal communication

Question 16

Individuals have relatively little influence over their primary categories of diversity.

Accepted Answer

A) True 
 B)False

Question 17

The across cultures competency includes the knowledge,skills,and abilities to recognize and embrace similarities and differences among nations and cultures.

Accepted Answer

A) True 
 B)False

Question 18

One of the key attributes of diversity is communicating and personally practicing a commitment to work with individuals and team members because of their talents and contributions,regardless of their personal attributes.

Accepted Answer

A) True 
 B)False

Question 19

The key competency that includes the knowledge,skills,and abilities to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors is the:

Accepted Answer

A)  self competency 
B)  across cultures competency 
C)  diversity competency 
D)  ethics competency 
A)  self competency 
B)  across cultures competency 
C)  diversity competency 
D)  ethics competency

Question 20

Which of the following statements about the self competency is false?

Accepted Answer

A)  it is more important to managerial than professional employees 
B)  it includes the dimension of career management 
C)  it can be considered the most fundamental or crucial among the seven key competencies 
D)  all of these statements are true 
A)  it is more important to managerial than professional employees 
B)  it includes the dimension of career management 
C)  it can be considered the most fundamental or crucial among the seven key competencies 
D)  all of these statements are true

Exam 1: Learning About Organizational Behavior

Age,race,and education are examples of primary categories of diversity.

The cultural belief in ____ creates uneasiness over the relative influence and assertiveness of the individual in teams.

One of the key KSAs of the across cultures competency is communicating in the language of the host country in which the individual is working.This ability is crucial for employees who have ongoing communications with people whose native language is different from their own.

Which of the following is not an example of a secondary category of diversity?

One of the key KSAs of the teams competency is demonstrating that each individual is accountable for his/her responsibilities only,to achieve team goals.

Which of the following is not one of the core components of the ethics competency?

A career plan is the individual's choice of occupation,organization,and career path.

In Communication Competency,Maureen Chiquet,Global CEO,Chanel S.A. ,Maureen says listening has its drawback because sometimes you realize that people are just telling you what they want you to hear.

The ____ skill involves the ability to ask for information and opinions in a way that gets relevant,honest,and appropriate responses.

Briefly define the change competency and its relationship to technological forces

Which of the following is one of the key KSAs of the self competency?

It is possible for an individual to have a successful career without ever being promoted.

The long-term effectiveness of an organization is determined by its ability to ____ changes in its environment

New technologies are increasing the need for constant learning,adaptation,and innovation by individuals,groups and entire organizations,as,for example,through the Internet.

Presenting ideas,information and emotions to others,either one-on-one or in groups is:

Individuals have relatively little influence over their primary categories of diversity.

The across cultures competency includes the knowledge,skills,and abilities to recognize and embrace similarities and differences among nations and cultures.

One of the key attributes of diversity is communicating and personally practicing a commitment to work with individuals and team members because of their talents and contributions,regardless of their personal attributes.

The key competency that includes the knowledge,skills,and abilities to incorporate values and principles that distinguish right from wrong in making decisions and choosing behaviors is the:

Which of the following statements about the self competency is false?

Individual and Organizational Ethics

Understanding Individual Differences: Part A

Understanding Individual Differences: Part B

Perceptions and Attributions

Learning Concepts to Improve Performance: Part A

Learning Concepts to Improve Performance: Part B

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression: Part A

Workplace Stress and Aggression: Part B

Interpersonal Communication in Organizations: Part A

Interpersonal Communication in Organizations: Part B

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams: Part A

Developing and Leading Teams: Part B

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

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