Deck 12: Developing and Leading Teams: Part B

Question 1

The type of group that evolves informally to meet its members' personal security,esteem,and belonging needs is a:

A) task group
B) hot group
C) values group
D) friendship group

Answer 1

D

Question 2

Which of the following statements most appropriately differentiates an informal group from a formal group?

A) Only an informal group is formed from the day-to-day interactions of individuals.
B) Only an informal group is a small number of individuals who communicate person-to-person.
C) Only an informal group is specifically created by management.
D) Only an informal group is a small number of individuals who work to achieve one or more common goals.

Answer 2

A

Question 3

The type of group that develops out of the day-to-day activities,interactions,and sentiments of the members for the purpose of meeting their social needs is a(n):

A) task group
B) informal group
C) hot group
D) nominal group

Answer 3

B

Question 4

In order to promote effectiveness,leaders should strive to attain all of the following characteristics in their teams except:

A) members know why the team exists and have shared goals
B) members engage in an equal amount of task-oriented and self-oriented role behavior
C) members are able to diagnose individual and group processes and improve their own and the team's functioning
D) members are willing to receive help from one another and to give help to one another

Question 5

Which of the following statements about informal groups in organizations is false?

A) Informal groups can exercise undesirable power over individual members.
B) The purposes of informal groups are not necessarily related to formal organizational goals.
C) The formal organization has no influence on the formation of informal groups.
D) Informal groups can't always be classified simply as positive or negative because many exhibit both characteristics from time to time.

Question 6

A ____ refers to any number of people who share goals,often communicate with one another over a period of time,and are few enough so that each individual may communicate with all the others,person-to-person.

A) clan
B) group
C) both of these would fit this definition
D) neither of these would fit this definition

Question 7

A single group in an organization may serve:

A) friendship purposes
B) task purposes
C) only organizationally defined purposes
D) both task and friendship purposes

Question 8

A small number of people with complementary skills and knowledge who are committed to common performance goals and interacting relationships for which they hold themselves mutually accountable is referred to as a:

A) dialectic group
B) group
C) team
D) friendship group

Question 9

An organization can influence the development of informal groups through all of the following except:

A) physical layout of work
B) offsite contact between employees
C) leadership practices of managers
D) types of technology used

Question 10

The type of group created by management to accomplish certain organizational goals is a:

A) efficiency group
B) friendship group
C) hot group
D) task group

Question 11

Some managers believe that close-knit informal groups have undesirable effects on an organization such as:

A) being a source of antiestablishment power
B) supporting organizational goals
C) pressuring individuals to higher performance
D) all of these are undesirable effects feared by managers

Question 12

The heart of any team is ____ by members for joint performance.

A) shared commitment
B) shared skills
C) hard work
D) influence

Question 13

Lori was hoping to join a group at work and was thrilled when her efforts were accepted by the group members.Lori might classify the group as a ____ group.

A) open
B) task
C) friendship
D) nice

Question 14

Which of the following is (are)among the characteristics of effective teams?

A) members support agreed upon decision-making procedures
B) members focus on individual goals
C) members deal with conflict via using an outside mediator
D) all of these are among the characteristics of effective teams

Question 15

According to Learning From Experience: Boeing's Development of Teams and Their Leaders,minutes before his plane went down over the glaciers of southeast Alaska,the captain was

A) was poking fun at his new first officer
B) flying too high and too fast
C) eager to land before his favorite snack bar closed
D) all of these

Question 16

Which of the following is not among the characteristics of effective teams?

A) members avoid conflict within the team to keep smooth relations
B) members communicate freely among themselves
C) members support agreed upon decision-making procedures
D) members have shared goals

Question 17

Which of the following statements about informal groups in organizations is true?

A) Informal groups can always be classified as positive or negative in their organizational influence.
B) The formal organization has no influence on the formation of informal groups.
C) The basic characteristics of effective groups are relevant only to formal groups,and not to informal groups.
D) Informal groups can exercise undesirable power over individual members.

Question 18

The Learning From Experience feature: Boeing's Development of Teams and Their Leaders,illustrates all of the following about effective teams except:

A) individual performance by committed and competent individuals is crucial
B) individuals working separately can often achieve more than if they work as a team
C) team leaders make a difference in the functioning of teams
D) all of these are illustrated by the feature

Question 19

Amy was hoping to join a group at work but her efforts were rejected by the group members.Amy might classify the group as a ____ group.

A) task
B) closed
C) friendship
D) popular

Question 20

According to Learning From Experience: Boeing's Development of Teams and Their Leaders,which is true of the Boeing Company:

A) Boeing also has an intranet site devoted to teamwork.
B) Boeing conducts a two-day workshop aimed at the whole team
C) both of these are true
D) neither of these are true

Question 21

To promote effectiveness,leaders should strive to attain all of the following characteristics in their teams except:

A) communicate freely among themselves
B) members are willing to receive help from one another and to give help to one another
C) members are able to diagnose individual and group processes and improve their own and the group's functioning
D) all of these are desirable characteristics that leaders should promote in teams

Question 22

_____is the dimension of team empowerment that refers to the extent to which its members perceive the team as having independence and discretion in performing the work.

A) Meaningfulness
B) Potency
C) Impact
D) Autonomy

Question 23

Team empowerment includes the dimension(s)of:

A) potency
B) meaningfulness
C) autonomy
D) all of these are among the dimensions that make up team empowerment

Question 24

Competition over the leadership role and conflict over goals may dominate the ____ stage of team development.

A) norming
B) storming
C) performing
D) forming

Question 25

The unnecessary use of teams:

A) create independence
B) creates boredom
C) creates motivation
D) all of these

Question 26

In the ____ stage of development,team members often focus on defining or understanding goals and developing procedures for performing their tasks.

A) storming
B) performing
C) norming
D) forming

Question 27

In order to promote effectiveness,leaders should strive to attain all of the following characteristics in their teams except:

A) members are able to diagnose individual and team processes and improve their own and the group's functioning
B) members are willing to receive help from one another and to give help to one another
C) members engage in an equal amount of task-oriented and relations-oriented role behavior
D) all of these are desirable characteristics that a manager should promote in groups

Question 28

_____ is the dimension of team empowerment that refers to the extent to which its members perceive the team as performing important and valuable tasks.

A) Autonomy
B) Potency
C) Meaningfulness
D) Impact

Question 29

In the appropriate order,the stages of development that teams often go through are:

A) forming,storming,norming,performing,adjourning
B) forming,performing,storming,norming,adjourning
C) storming,forming,norming,performing,adjourning
D) forming,norming,performing,storming,adjourning

Question 30

_____is the dimension of team empowerment that refers to the extent to which its members perceive the team as experiencing a sense of importance and significance.

A) Impact
B) Autonomy
C) Potency
D) Meaningfulness

Question 31

In the_____stage of team development,work behaviors evolve into a sharing of information,acceptance of different opinions,and positive attempts to make decisions that may require compromise,as the members set the rules by which the team will operate.

A) norming
B) storming
C) forming
D) performing

Question 32

The improper use of individual problem solving may cause:

A) poor coordination
B) little creativity
C) numerous errors
D) all of these could be the result of the improper use of individual problem solving

Question 33

_____is the stage of team development characterized by conflicts over work,relative priorities of goals,who is to be responsible for what,and the directions of the team leader.

A) Forming
B) Storming
C) Norming
D) Performing

Question 34

Use of a team-building process can shorten or mostly avoid the ____ stage of group development.

A) norming
B) forming
C) performing
D) storming

Question 35

According to the Teams Competency: Empowered Teams at W.L.Gore & Associates,when new associates start at Gore:

A) their direct supervisor help them identify opportunities to use their talents to help
Meet team goals.
B) they are designated to work in specific jobs- not general areas.
C) they are assigned a "sponsor" to help them identify "quick wins"and create their own network.
D) all of these are correct.

Question 36

According to the Teams Competency: Empowered Teams at W.L.Gore & Associates,which of the following is true of Gore's "lattice structure":

A) It revolves around personal relationships and trust.
B) Teams have heavy input into recruiting new associates and deciding other associates' contribution to the organization.
C) Each person interacts with other people directly,and associates volunteer themselves for jobs.
D) all of these are correct

Question 37

If team members do not deal with their feelings in the forming stage,all of the following outcomes are likely except:

A) members develop procedures for performing their jobs
B) members are nice and polite
C) members act more securely than they feel
D) members keep feelings to themselves

Question 38

Individual problem solving is likely to be superior to team problem solving when

A) team members are independent of each other
B) acceptance of decision is crucial
C) diversity of experience is important
D) participation is important for demonstrating respect for individuals

Question 39

_____is the dimension of team empowerment that refers to the extent to which its members perceive the team as being effective.

A) Potency
B) Autonomy
C) Impact
D) Meaningfulness

Question 40

All of the following are dimensions of team empowerment except:

A) meaningfulness
B) commitment
C) autonomy
D) impact

Question 41

Teams that bring together the knowledge and skills of employees from various specialty areas to identify and solve mutual problems that cut across departmental lines are called:

A) problem-solving teams
B) functional teams
C) cross-functional teams
D) self-managed teams

Question 42

In the_____stage of team development,the roles of individual members accepted and understood,and team members show how effectively and efficiently they can achieve results together.

A) performing
B) storming
C) forming
D) norming

Question 43

Teams that focus on specific issues in their areas of responsibility,develop potential solutions,and often are empowered to take action within defined limits,are known as:

A) functional teams
B) cross-functional teams
C) problem-solving teams
D) self-managed teams

Question 44

In the_____stage of team development,members set rules by which the team will operate.

A) performing
B) forming
C) storming
D) norming

Question 45

Which of the following lists represents the most common types of team used in contemporary organizations?

A) influential,self-functional,cross-managed,problem-solving and virtual
B) functional,cross-functional,problem-solving,self-functional and virtual
C) influential,problem-solving,self-functional,cross-examination and virtual
D) functional,problem-solving,cross-functional,self-managed,virtual,and global

Question 46

When a design team completes work on its assigned product,it has reached the_____stage of team development.

A) forming
B) adjourning
C) storming
D) norming

Question 47

A_____team normally consists of employees who must work together and cooperate on a daily basis to produce an entire good (or major identifiable component)or service.

A) formal
B) self-managed
C) cross-functional
D) problem-solving

Question 48

In the_____stage of team development,the termination of work behaviors and disengagement from social behaviors occurs.

A) norming
B) adjourning
C) forming
D) storming

Question 49

Katie is the head of the accounting department at Impressions Ltd.She wants to use a team to handle accounts receivable on a daily basis.In order to perform this work in an efficient and effective way,she should probably create a:

A) virtual team
B) cross-functional team
C) problem-solving team
D) functional team

Question 50

Problem-solving teams frequently address:

A) selection of suppliers
B) project leaders
C) divisional strategies
D) quality or cost problems

Question 51

The Electronics Company discovered that a recent sales decline for a specific handheld electronic game is partly the result of customer dissatisfaction with the early failure rate of the product.The production manager is reasonably certain that the premature failure is the result of quality problems in several of the components,which are obtained from different suppliers.Members of the production crew agree that there have been problems with parts,but they are convinced that part of the problem with the premature failure lies in the manufacturing methods.In order to most efficiently and effectively improve this product,it would probably be best to use a:

A) problem-solving team
B) cross-functional team
C) self-managed team
D) all of these may be equally efficient and effective in improving this product

Question 52

All of the following are considered the most common types of teams used in contemporary organizations except:

A) non-functional teams
B) cross-functional teams
C) functional teams
D) self-managed teams

Question 53

A team that includes employees who work together daily on similar tasks and must coordinate their efforts is called a:

A) problem-solving team
B) cross-functional team
C) functional team
D) self-managed team

Question 54

The Gates Company has discovered that a recent sales decline for a specific product is partly the result of customer dissatisfaction with the early failure rate of the product.The production manager attributes the early failure rate to quality problems in several of the components,which are obtained from different suppliers.The new engineering manager,however,contends that the problem lies in the design of the product.The marketing manager contends that demand for the product is dropping as a result of competitors with lower prices from overseas.In order to identify the most effective solution to this sales decline in the most efficient manner,it is probably best to use a:

A) cross-functional team
B) self-managed team
C) functional team
D) none of these are likely to be efficient and effective in solving this problem

Question 55

A_____team refers to members focusing on a specific issue,developing a potential solution,and often being empowered to take action.

A) cross-functional
B) functional
C) problem-solving
D) self-managed

Question 56

Which of the following is considered a common type of team used in contemporary organizations?

A) problem-solving teams
B) functional teams
C) self-managed teams
D) all of these are considered among the most common types of team

Question 57

A_____team refers to members from various work areas identifying and solving mutual problems.

A) cross-functional
B) functional
C) self-managed
D) problem-solving

Question 58

Cross-functional teams are frequently used to:

A) foster innovation
B) design quality improvement technology
C) improve inputs or outputs
D) all of these are uses for cross-functional teams

Question 59

A_____team usually include employees who work together daily on similar tasks and must coordinate their efforts.

A) virtual
B) cross-functional
C) problem-solving
D) functional

Question 60

In the process of team development,failure can occur:

A) only during the storming stage
B) only during the storming and norming stages
C) at either the forming,storming,or norming stages,but not at the performing stage
D) at any stage

Question 61

A_____team has highly interdependent,competent,and empowered members who work together effectively on a daily basis to manufacture an entire project or provide an entire service to a set of customers.

A) cross-functional
B) functional
C) self-managed
D) informal

Question 62

Each member of a ____ may have to learn all the tasks that have to be performed by the team.

A) functional team
B) self-managed team
C) problem-solving team
D) virtual team

Question 63

Collaborative software systems are useful to virtual teams because they:

A) help maintain system security
B) allow teams to archive data in a user-friendly format
C) re-create some of the aspects of face-to-face interaction of conventional teams
D) provide for ease of data sharing

Question 64

Virtual teams operate across ____ boundaries.

A) organizational
B) distance
C) time
D) all of these

Question 65

According to the Across Culture Competency: Alcoa's Global Virtual Team,common difficulties in leading a global virtual teams include:

A) grasping people's emotions and sentiments
B) trying to be assertive without being pushy
C) overcoming different cultural sensitivities
D) all of these are common difficulties

Question 66

All of the following statements about virtual teams are true except:

A) Functional,problem-solving,cross-functional,and even self-managed teams may operate as virtual teams.
B) Virtual teams primarily work across distance,time,and organizational boundaries.
C) The core features of a virtual team are goals,people,and links.
D) In order to function,virtual teams require complex information technology,including desktop videoconferencing systems,collaborative software systems,and Internet/intranet systems.

Question 67

Teams that typically eliminate one or more managerial levels,thereby creating a flatter organization are:

A) self-managed teams
B) problem-solving teams
C) cross-functional teams
D) formal teams

Question 68

A_____team performs a variety of managerial tasks,such as scheduling and assigning work,ordering materials,and budgeting.

A) self-managed team
B) cross-functional team
C) functional team
D) problem-solving team

Question 69

Special challenges of global virtual teams include all of the following except:

A) organizational synergy
B) cultural differences
C) language differences
D) time differences

Question 70

A virtual team is:

A) a group of individuals who collaborate through various information technologies on one or more projects while being at two or more locations
B) a team in the norming stage of development
C) a team in the forming stage of development
D) employees who must work together daily to manufacture an entire product or service

Question 71

Desktop videoconferencing systems (DVCSs)are useful to virtual teams because they

A) provide for ease of data sharing
B) re-create some of the aspects of face-to-face interaction of conventional teams
C) allow teams to archive data in a user-friendly format
D) allow teams and individuals to do scheduling

Question 72

Which types of teams can not operate as a virtual team?

A) problem-solving teams
B) cross-functional teams
C) self-managed teams
D) all three of these types of teams can operate as virtual teams

Question 73

To enhance the people dimension of virtual teams,your textbook recommends all of the following except:

A) keep goals for teams flexible
B) establish clear norms and procedures for resolving conflicts
C) bring team members together for an initial face-to-face meeting
D) establish schedule of face-to-face meetings for long-term teams

Question 74

Intranet technologies are useful to virtual teams because they:

A) provide for ease of data sharing
B) allow teams and individuals to do scheduling
C) re-create some of the aspects of face-to-face interaction of conventional teams
D) allow teams to archive data in a user-friendly format

Question 75

In the Across Culture Competency: Alcoa's Global Virtual Team,what is one of the growing challenges for the teams?

A) cultural differences
B) time differences
C) their ability to meet face-to-face
D) technology differences

Question 76

When leading global teams with different orientations about time,leaders should do all of the following except:

A) avoid time-related language such as "wait a minute"
B) avoid use of precise language with respect to time
C) facilitate agreed-on norms and expectations with respect to time
D) create awareness of different time orientations

Question 77

The reasons for the use of global teams include all of the following except:

A) the desire to develop goods and services in a variety of countries with a minimum level of customization
B) the desire to develop goods or services that are tailored to the unique needs of local markets
C) the need to use self-managed teams
D) the need for a mechanism to coordinate dispersed resources such as manufacturing facilities

Question 78

Global teams may operate like which type of team?

A) cross-functional
B) self-managed
C) virtual
D) global teams may operate like all these teams

Question 79

A_____team has members from a variety of countries who are,therefore,often separated significantly by time,distance,culture,and native language.

A) global
B) problem-solving
C) cross-functional
D) self-managed

Question 80

A team with members from a variety of countries who are often separated significantly by time,distance,culture,and language is called a:

A) problem-solving team
B) virtual team
C) cross-functional team
D) global team