Question 1

Discuss why members should be made aware of the norms that are operating in the team.

Accepted Answer

First,awareness increases the potential for individual and team freedom and maturity.Second,norms can positively or negatively influence the effectiveness of individuals,teams,and organizations.For example,team norms of improving quality are likely to reinforce an organization's formal quality standards.Or,team norms toward absenteeism may affect the level of absence behavior by members.

Question 2

A team that includes employees who work together daily on similar tasks and must coordinate their efforts is called a:

Accepted Answer

A)  problem-solving team 
B)  cross-functional team 
C)  functional team 
D)  self-managed team 
A)  problem-solving team 
B)  cross-functional team 
C)  functional team 
D)  self-managed team C

Question 3

In order to promote effectiveness,leaders should strive to attain all of the following characteristics in their teams except:

Accepted Answer

A)  members are able to diagnose individual and team processes and improve their own and the group's functioning 
B)  members are willing to receive help from one another and to give help to one another 
C)  members engage in an equal amount of task-oriented and relations-oriented role behavior 
D)  all of these are desirable characteristics that a manager should promote in groups 
A)  members are able to diagnose individual and team processes and improve their own and the group's functioning 
B)  members are willing to receive help from one another and to give help to one another 
C)  members engage in an equal amount of task-oriented and relations-oriented role behavior 
D)  all of these are desirable characteristics that a manager should promote in groups C

Question 4

When a team member obtains the benefits of membership but does not bear a proportional share of the responsibility for generating the benefit,that member is called a:

Accepted Answer

A)  groupie 
B)  sucker 
C)  censored member 
D)  free rider 
A)  groupie 
B)  sucker 
C)  censored member 
D)  free rider

Question 5

Which of the following is (are)among the characteristics of effective teams?

Accepted Answer

A)  members support agreed upon decision-making procedures 
B)  members focus on individual goals 
C)  members deal with conflict via using an outside mediator 
D)  all of these are among the characteristics of effective teams 
A)  members support agreed upon decision-making procedures 
B)  members focus on individual goals 
C)  members deal with conflict via using an outside mediator 
D)  all of these are among the characteristics of effective teams

Question 6

Differentiate between the concepts of formal versus informal groups and the concept of teams.

Accepted Answer

A group is defined as any number of peop

Question 7

An example of a quantitative goal is:

Accepted Answer

A)  launch product X within six months 
B)  increase creativity 
C)  decrease defects 
D)  improve the group process 
A)  launch product X within six months 
B)  increase creativity 
C)  decrease defects 
D)  improve the group process

Question 8

Cross-functional teams are frequently used to:

Accepted Answer

A)  foster innovation 
B)  design quality improvement technology 
C)  improve inputs or outputs 
D)  all of these are uses for cross-functional teams 
A)  foster innovation 
B)  design quality improvement technology 
C)  improve inputs or outputs 
D)  all of these are uses for cross-functional teams

Question 9

Briefly identify and define any two of the three core features of a virtual team.

Accepted Answer

The three core features of a virtual tea

Question 10

The term ____ refers to goals that two or more individuals,teams,or groups might pursue but can't be achieved without their interaction and cooperation.

Accepted Answer

A)  KSA goals 
B)  collectivist goals 
C)  superordinate goals 
D)  contextual goals 
A)  KSA goals 
B)  collectivist goals 
C)  superordinate goals 
D)  contextual goals

Question 11

When group members make it clear that strong arguments against any of the team's illusions,stereotypes,or commitments is contrary to what is expected of all loyal members,it's likely that members are suffering from the groupthink characteristic of:

Accepted Answer

A)  illusion of invulnerability 
B)  illusion of unanimity 
C)  self-censorship 
D)  direct pressure 
A)  illusion of invulnerability 
B)  illusion of unanimity 
C)  self-censorship 
D)  direct pressure

Question 12

____ can be "destroyers" of team processes and effectiveness through their persistent negative behaviors and communications.

Accepted Answer

A)  Free riders 
B)  Bad apples 
C)  Avoiders 
D)  Suckers 
A)  Free riders 
B)  Bad apples 
C)  Avoiders 
D)  Suckers

Question 13

The Electronics Company discovered that a recent sales decline for a specific handheld electronic game is partly the result of customer dissatisfaction with the early failure rate of the product.The production manager is reasonably certain that the premature failure is the result of quality problems in several of the components,which are obtained from different suppliers.Members of the production crew agree that there have been problems with parts,but they are convinced that part of the problem with the premature failure lies in the manufacturing methods.In order to most efficiently and effectively improve this product,it would probably be best to use a:

Accepted Answer

A)  problem-solving team 
B)  cross-functional team 
C)  self-managed team 
D)  all of these may be equally efficient and effective in improving this product 
A)  problem-solving team 
B)  cross-functional team 
C)  self-managed team 
D)  all of these may be equally efficient and effective in improving this product

Question 14

To enhance the people dimension of virtual teams,your textbook recommends all of the following except:

Accepted Answer

A)  keep goals for teams flexible 
B)  establish clear norms and procedures for resolving conflicts 
C)  bring team members together for an initial face-to-face meeting 
D)  establish schedule of face-to-face meetings for long-term teams 
A)  keep goals for teams flexible 
B)  establish clear norms and procedures for resolving conflicts 
C)  bring team members together for an initial face-to-face meeting 
D)  establish schedule of face-to-face meetings for long-term teams

Question 15

Jane wants to gain acceptance and status in a support group for women employees in her company.In order to accomplish this goal,she should probably engage in more ____ -oriented behavior.

Accepted Answer

A)  self 
B)  task 
C)  relations 
D)  this individual should engage in all three equally 
A)  self 
B)  task 
C)  relations 
D)  this individual should engage in all three equally

Question 16

A_____team performs a variety of managerial tasks,such as scheduling and assigning work,ordering materials,and budgeting.

Accepted Answer

A)  self-managed team 
B)  cross-functional team 
C)  functional team 
D)  problem-solving team 
A)  self-managed team 
B)  cross-functional team 
C)  functional team 
D)  problem-solving team

Question 17

Identify the five stages of development that many groups and teams pass through,and specify two or more things that a leader can do to ensure that their team successfully traverse these stages.

Accepted Answer

The five-stage developmental sequence th

Question 18

The agreement-at-any-cost mentality that results in ineffective group decision making and poor decisions is referred to as:

Accepted Answer

A)  sucker effect 
B)  free riding 
C)  absence of trust 
D)  groupthink 
A)  sucker effect 
B)  free riding 
C)  absence of trust 
D)  groupthink

Question 19

When a design team completes work on its assigned product,it has reached the_____stage of team development.

Accepted Answer

A)  forming 
B)  adjourning 
C)  storming 
D)  norming 
A)  forming 
B)  adjourning 
C)  storming 
D)  norming

Question 20

A_____team normally consists of employees who must work together and cooperate on a daily basis to produce an entire good (or major identifiable component)or service.

Accepted Answer

A)  formal 
B)  self-managed 
C)  cross-functional 
D)  problem-solving 
A)  formal 
B)  self-managed 
C)  cross-functional 
D)  problem-solving

Exam 12: Developing and Leading Teams: Part B

Discuss why members should be made aware of the norms that are operating in the team.

A team that includes employees who work together daily on similar tasks and must coordinate their efforts is called a:

In order to promote effectiveness,leaders should strive to attain all of the following characteristics in their teams except:

When a team member obtains the benefits of membership but does not bear a proportional share of the responsibility for generating the benefit,that member is called a:

Which of the following is (are)among the characteristics of effective teams?

Differentiate between the concepts of formal versus informal groups and the concept of teams.

An example of a quantitative goal is:

Cross-functional teams are frequently used to:

Briefly identify and define any two of the three core features of a virtual team.

The term ____ refers to goals that two or more individuals,teams,or groups might pursue but can't be achieved without their interaction and cooperation.

When group members make it clear that strong arguments against any of the team's illusions,stereotypes,or commitments is contrary to what is expected of all loyal members,it's likely that members are suffering from the groupthink characteristic of:

____ can be "destroyers" of team processes and effectiveness through their persistent negative behaviors and communications.

To enhance the people dimension of virtual teams,your textbook recommends all of the following except:

Jane wants to gain acceptance and status in a support group for women employees in her company.In order to accomplish this goal,she should probably engage in more ____ -oriented behavior.

A_____team performs a variety of managerial tasks,such as scheduling and assigning work,ordering materials,and budgeting.

Identify the five stages of development that many groups and teams pass through,and specify two or more things that a leader can do to ensure that their team successfully traverse these stages.

The agreement-at-any-cost mentality that results in ineffective group decision making and poor decisions is referred to as:

When a design team completes work on its assigned product,it has reached the_____stage of team development.

A_____team normally consists of employees who must work together and cooperate on a daily basis to produce an entire good (or major identifiable component)or service.

Learning About Organizational Behavior

Individual and Organizational Ethics

Understanding Individual Differences: Part A

Understanding Individual Differences: Part B

Perceptions and Attributions

Learning Concepts to Improve Performance: Part A

Learning Concepts to Improve Performance: Part B

Motivating Employees

Motivation: Goal Setting and Reward Programs

Workplace Stress and Aggression: Part A

Workplace Stress and Aggression: Part B

Interpersonal Communication in Organizations: Part A

Interpersonal Communication in Organizations: Part B

Leadership Effectiveness: Foundations

Leadership Effectiveness: New Perspectives

Developing and Leading Teams: Part A

Managing Conflict and Negotiating Effectively

Managerial Decision Making

Organization Design

Cultivating Organizational Culture

Managing Organizational Change

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