Deck 8: Workplace Stress and Aggression: Part B

Question 1

The relationship between experience and stress is based on:

A) personality
B) social support
C) gender
D) reinforcement

Answer 1

D

Question 2

Individual differences in motivation,attitudes,personality,and abilities influence:

A) whether employees experience work stress
B) whether layoffs in their department will be necessary
C) both of these are influenced by these factors
D) neither of these are influenced by these factors

Answer 2

A

Question 3

Of the following,who is most likely to feel that the ability to cope effectively with stressors at work?

A) Marlene,who has low self-esteem
B) Justin,who has a high external locus of control
C) Lisa,who has a high internal locus of control
D) none of these individuals would be any more likely than the others to believe that they could cope

Answer 3

C

Question 4

Of the following,who is least likely to feel the ability to cope effectively with stressors at work?

A) Sergio,who has a high internal locus of control
B) Jordan,who has a high external locus of control
C) Anne,who has high self-esteem
D) none of these individuals would be any less likely than the others to believe that they could cope

Question 5

Carol and Jess,both senior management majors,have been studying together for the GMAT (Graduate Management Admissions Test).The test is tomorrow and the results may determine whether or not they are admitted to a top quality MBA program.The following exchange occurs.Jess says,"I am not worried about this test.We have done our preparation work and I am sure we will do fine." Carol responds,"I don't see how you can be so relaxed.I am a nervous wreck.This is it--the real thing.I'm afraid I might blow it.I can hardly concentrate....my throat is so dry....and my hands are trembling." The different responses to this stressor on the part of Carol and Jess are probably the result of:

A) individual differences
B) differences in social support
C) mental ability
D) reinforcement

Question 6

____ are the physical or psychological demands from the environment that cause stress.

A) Adaptive factors
B) Demand characteristics
C) Interpersonal effects
D) Stressors

Question 7

Of the following,who might be more likely than the average person to feel the ability to cope effectively with stressors at work?

A) Tom,who has a high external locus of control
B) Timmy,who has low self-esteem
C) both of these might be more likely to feel they would be able to cope
D) neither of these might be more likely to feel they would be able to cope

Question 8

____ is the biochemical and bodily changes that represent a natural reaction to an environmental stressor.

A) fight-or-flight response
B) freeze and stare response
C) survival response
D) stress response

Question 9

The capacity of the human body to respond to stress is:

A) unpredictable
B) predictable
C) unlimited
D) limited

Question 10

Lauren,a senior management major,comments to her professor after class: "You know,I actually enjoyed giving my presentation in class today.I can remember during my sophomore year,when I gave my first presentation in front of the whole class.I was petrified! But now,after giving at least one presentation in each of my management classes,I think I'm really becoming good at it." This statement probably reflects the influence of ____ on Lauren's experience of stress in giving a presentation.

A) positive thinking
B) reinforcement
C) pride
D) individual differences

Question 11

According to Learning from Experience: Stress and Coping with a layoff,what are some of the physical effects of the stress caused by a layoff:

A) lack of sleep
B) high blood pressure
C) headaches
D) all of these

Question 12

Taryn has an important project due at the end of the work week.Though she feels a great deal of stress,the presence of her coworkers have helped her to cope.This is an example of how ____ can influence a person's response to stress in their environment.

A) social support
B) past experience
C) role ambiguity
D) gender

Question 13

According to Learning from Experience: Stress and Coping with a layoff,what are the areas in a company that have been struck with layoffs:

A) department managers
B) data entry clerks
C) senior employees
D) all of these

Question 14

Naresh,a senior management major,comments to his professor after class: "You know,I actually enjoyed giving my presentation in class today.I can remember during my sophomore year,when I gave my first presentation in front of the whole class.I was petrified! But now,after giving at least one presentation in each of my management classes,I think I'm really becoming good at it." This statement probably reflects the influence of ____ on Naresh's experience of stress in giving a presentation.

A) social support
B) pride
C) past experience
D) perception

Question 15

____ is the physical tension,excitement,and/or feeling of anxiety that occurs when the demands placed on an individual are thought to exceed the ability to cope.

A) Stress
B) Dissatisfaction
C) Psychological demands
D) Psychological tension

Question 16

All of the following are among the factors that determine whether an individual experiences stress except:

A) the perception of the situation by the person's manager
B) individual differences with regard to stress reactions
C) the perception of the situation by the person him or herself
D) the person's past experiences

Question 17

The individual difference factors that help to determine whether a person experiences stress in a particular situation include all of the following except:

A) attitudes
B) motivation
C) adjustment
D) sociability

Question 18

Which of the following is true about on-the-job stress.

A) 65% of respondents said they had little or no on the job stress
B) About half of respondents said that excessive stress makes it hard for them to perform well on the job
C) 85% of respondents felt like striking a coworker in the past year
D) 69% of respondents quit their job due to stress levels

Question 19

____ is the process by which people select,organize,interpret,and respond to information from the world around them.

A) Perception
B) Thought process
C) Past experience
D) Social thinking

Question 20

All of the following statements about the nature of stress are true except:

A) Stress is reaction to physical and/or psychological demands from the environment.
B) The human body has a limited capacity to respond to stress.
C) Stress involves an interaction of personal characteristics and environmental factors.
D) The human body's natural reaction to stress has greatly evolved over the past two thousand years.

Question 21

All of the following are major stressors related to career planning and development except:

A) role conflict
B) promotions
C) transfers
D) job security

Question 22

Of the following,who might be more likely than the average person to feel the ability to cope effectively with stressors at work?

A) Lois,who has a high internal locus of control
B) Mary,who has low self-esteem
C) both of these might be more likely to feel they would be able to cope
D) neither of these might be more likely to feel they would be able to cope

Question 23

Work-related stressors include all of the following except:

A) individual differences
B) job conditions
C) interpersonal relations
D) role conflict and ambiguity

Question 24

Which of the following aspects of the Type A personality are strongly related to stress reactions and heart disease?

A) optimism
B) hostility
C) pride
D) all of these are strongly related to stress reactions and heart disease

Question 25

The opposite of the Type A personality is:

A) the Type B personality
B) the hardy personality
C) the Type C personality
D) none of these can be considered an opposite to the Type A personality

Question 26

____ is a collection of personality traits that seem to counter the effects of stress.

A) Hardy personality
B) Relaxed personality
C) Type Z personality
D) Type A personality

Question 27

All of the following are among the principal sources of work stress except:

A) career development
B) salary
C) job conditions
D) workload

Question 28

According to Self Competency: Chesley B.Sullenberger III,Captain of US Airways Flight 1549,it is likely Sullenberger has what type of personality:

A) Hardy personality
B) Type A
C) Type B
D) Type C

Question 29

According to Self Competency: Chesley B.Sullenberger III,Captain of US Airways Flight 1549,what prepared Sullenberger for the incident involving US Airways Flight 1549:

A) He was the best aviator in his class at the Air Force Academy
B) He investigated air disasters
C) He studied the psychology of how cockpit crews behave in a crisis.
D) All of these are true and helped prepare him

Question 30

Which of the following statements about the relationship between personality and stress are true?

A) Personality influences how individuals are likely to perceive situations and stressors.
B) Personality influences whether an individual will encounter stress.
C) Neither of these statements is true.
D) Both of these statements are true.

Question 31

____ describes a situation in which work demands exceed the capacity of a manager or employee to meet all of them.

A) Role ambiguity
B) Role conflict
C) Role ambiguity
D) Role overload

Question 32

____ is likely to reduce a manager's stress caused by boredom,but it likely to raise a subordinate's stress.

A) Micromanaging
B) Role conflict and ambiguity
C) Job sharing
D) Interpersonal relations

Question 33

All of the following are examples of job conditions as stressors in the work setting except:

A) temperature extremes
B) air pollution
C) loud noise
D) all of these would be considered examples of job conditions as stressors in the work setting

Question 34

It would be unlikely to find an individual with a hardy personality and:

A) an aversion to idleness
B) Type B personality characteristics
C) high self-esteem
D) an external locus of control

Question 35

All of the following are among the tendencies of the Type A personality that tend to cause stress or make stressful situations worse except:

A) an aversion to idleness
B) a tendency to perceive major life changes as solvable challenges
C) a chronic sense of time urgency
D) competitiveness and hostility

Question 36

____ is rudeness and employees' lack of regard for one another.

A) Insubordination
B) Incivility
C) Agression
D) Interpersonal relations

Question 37

Work-related stressors include all of the following except:

A) workload
B) social support
C) workplace aggression
D) career development

Question 38

____ describes a situation in which the employee is uncertain about the assigned job duties and responsibilities.

A) Role defining
B) Role ambiguity
C) Role overload
D) Role underload

Question 39

All of the following are clear characteristics of the hardy personality except:

A) a sense of positive involvement with people
B) extreme competitiveness
C) an internal locus of control
D) perceiving major changes in life with interest and curiosity

Question 40

Evidence links Type A behavior with a vulnerability to:

A) headaches
B) heart disease
C) muscle soreness
D) fatigue

Question 41

According to the Communication Competency Workplace Incivility: How Not to Communicate,why did Lucy quit her job:

A) she was overpaid
B) she was underpaid
C) she was asked to work on weekends while her boss was on leave
D) she found herself routinely ignored and undermined by a manager

Question 42

The primary area in which the effects of work stress are apparent is:

A) mental
B) physical
C) physiological
D) psychological

Question 43

____ is an example of a physiological effect of stress.

A) Poorer intellectual functioning
B) Low self esteem
C) Depression
D) Breathing difficulties

Question 44

The effects of work stress can manifest in the following way(s):

A) increased blood pressure
B) anxiety and depression
C) absenteeism
D) all of these are identified as possible results of work stress

Question 45

All of the following are examples of organizational costs associated with stress-related disease except:

A) legal problems
B) difficulties in recruitment
C) increased premiums for health insurance
D) industrial accidents

Question 46

Interpersonal relations in the organization typically influence the level of stress experienced by employees through:

A) increasing that level of stress
B) decreasing that level of stress
C) neither increasing or decreasing that level of stress
D) either increasing or decreasing that level of stress

Question 47

Severe stress and coronary heart disease are linked.Other serious health problems commonly associated with severe stress include all of the following except:

A) headaches
B) back pain
C) diabetes
D) intestinal problems

Question 48

____ is an example of an event generally thought to have a relatively high level of stress for college students.

A) Unwanted pregnancy
B) Losing their homework
C) Conflict with instructor
D) Change in sleeping habits

Question 49

A ____ effect of stress might manifest itself as a difficulty in breathing.

A) physiological
B) emotional
C) intellectual
D) behaviorial

Question 50

According to the Communication Competency Workplace Incivility: How Not to Communicate,which of the following was not sited as a gesture of incivility:

A) bosses that are rude to their employees
B) co-workers calling other employees insulting names
C) paycuts
D) bosses only inviting some employees to holiday parties and ignoring the others

Question 51

____ is an example of an emotional effect of stress.

A) Anxiety
B) Difficulties in communication
C) High turnover rates
D) Decreased performance

Question 52

Of the following potential stressors,which one can either cause or reduce stress at work?

A) aggressive behavior
B) conflict between work and other roles
C) interpersonal relations in the organization
D) role conflict and ambiguity

Question 53

____ is an example of an emotional effect of stress.

A) Increased blood pressure
B) Difficulties in communication
C) Irritability
D) Substance abuse

Question 54

____ is an example of a behavioral effect of stress.

A) Job dissatisfaction
B) Poorer intellectual functioning
C) Resentment of supervision
D) Difficulties in communication

Question 55

Costs to the organization associated with stress-related disease include all of the following except:

A) lawsuits
B) industrial accidents
C) lost workdays
D) reduced insurance premiums

Question 56

____ is an example of an event generally thought to have a relatively low level of stress for college students.

A) Unwanted pregnancy
B) Finding a new love interest
C) Change in sleeping habits
D) Loss of financial aid

Question 57

A(n)____ effect of stress might lead to depression.

A) behavioral
B) mental
C) emotional
D) none of these are correct

Question 58

Performance tends to ____ as stress increases from low,to moderate,to high.

A) decrease
B) be uneffected
C) level off
D) none of these are correct

Question 59

Performance tends to ____ as stress increases from low,to moderate,to high.

A) increase
B) decrease
C) be uneffected
D) increase,then decrease

Question 60

The distinction between work and nonwork stressors isn't always clear,although a primary source of stress for many people clearly is conflict between ____.

A) work and family demands
B) work and civic responsibilities
C) family demands and personal time
D) work and leisure time

Question 61

All of the following are characteristics of individuals who have a high probability of burnout except:

A) tends to be idealistic
B) experiences a great deal of stress on the job
C) tends to be a self-motivated achiever
D) tends to be extraverted

Question 62

According to the Change Competency: Ortho-Clinical Diagnostics Wellness Program,the firm's wellness program includes all of the following except:

A) health profile detailing their HDL cholesterol,LDL cholesterol,triglycerides,blood sugar,blood pressure
B) a confidential and personalized health assessment with recommendations and tips for improving individual health
C) a paid weight loss incentive program
D) a $500 annual health benefit savings for participating in the program

Question 63

The broad categories of aggressive workplace behavior include all of the following except:

A) hostile attribution bias
B) obstructionism
C) expressions of hostility
D) overt aggression

Question 64

Professionals who have a ____ frequency and a ____ intensity of interpersonal contact with people in need of aid have the highest probability of job burnout.

A) low;low
B) moderate,moderate
C) low;high
D) high;high

Question 65

According to the Change Competency: Ortho-Clinical Diagnostics Wellness Program,all of the following are on-site opportunities to improve personal health except

A) free personal training
B) worksite Weight Watchers group
C) smoking cessation classes
D) health awareness programs and screenings

Question 66

Wellness programs focus on ____ causes of illnesses and diseases.

A) hereditary
B) environmental
C) preventable
D) chronic

Question 67

A(n)____ is a health management initiative that incorporates the components of disease prevention,medical care,self-care,and health promotion.

A) wholeness program
B) wellness initiative
C) whole-person program
D) wellness program

Question 68

All of the following are common techniques for relaxation that individuals may use during a workday to cope with job demands except:

A) choose a comfortable position
B) close your eyes
C) relax your muscles
D) become engaged when thoughts enter your mind

Question 69

All of the following are components of stress management practices aimed at eliminating or modifying work stressors except:

A) changes in workloads
B) greater levels of employee participation
C) job redesign
D) wellness programs

Question 70

Organizational stress management practices targeted at employee perceptions and experiences of stress may result in:

A) influencing only employee perceptions and experiences of stress
B) influencing employee perceptions and experiences of stress,ability to cope with the consequences of stress,and identifying,eliminating,or modifying work stressors
C) influencing employee perceptions and experiences of stress as well as identifying,eliminating,or modifying work stressors
D) influencing employee perceptions and experiences of stress as well as ability to cope with the consequences of stress

Question 71

Which of the following may be a component of a stress management practices targeted at perceptions and experiences of stress and outcomes of stress?

A) employee skill training programs
B) changes in work environment
C) changes in workloads
D) job redesign

Question 72

Stress management by individuals includes activities and behaviors designed to achieve all of the following except:

A) control sources of stress
B) improve the physical work environment
C) eliminate sources of stress
D) improve the individual's resistance to stress

Question 73

Stress management refers to any initiative that reduces stress by helping people to:

A) understand the stress response
B) ignore stressors
C) neither of these would be included in the definition of stress management
D) both of these would be included in the definition of stress management

Question 74

The psychological disorder brought on by traumatic experiences such as acts of violence and terrorism is called

A) post-traumatic stress disorder
B) work overload
C) burnout
D) anxiety disorder

Question 75

____ refers to the treatment of people as objects.

A) Apathy
B) Work exhaustion
C) Depersonalization
D) Job burnout

Question 76

All of the following are components of stress management practices targeted at perceptions and experiences of stress and outcomes of stress except:

A) employee assistance programs
B) team building
C) changes in workloads
D) wellness programs

Question 77

The broad categories of aggressive workplace behavior include:

A) hostile attribution
B) potency bias
C) obstructionism
D) social discounting

Question 78

All of the following are typical components of job burnout except:

A) moderate levels of stress
B) feelings of low personal accomplishment
C) depersonalization of individuals
D) emotional exhaustion

Question 79

All of the following are practical initiatives for managing stress mentioned in the text except:

A) eat a diet high in proteins and low in carbohydrates.
B) plan ahead and practice good time management.
C) get plenty of exercise.
D) get adequate rest.

Question 80

____ is the adverse effects of working conditions where stressors seem unavoidable and sources of job satisfaction and relief from stress seem unavailable.

A) Apathy
B) Work exhaustion
C) Job burnout
D) Depersonalization