Deck 11: Managing Team Performance

Question 1

13 Three types of performance should be assessed: task performance,contextual performance,and team performance as a whole.

Answer 1

True

Question 2

1 A team is in place when two or more people interact dynamically and interdependently and share a common and valued goal,objective,or mission.

Answer 2

True

Question 3

16 The fundamental principles guiding the design and implementation of a performance management system for a team are different from those for individuals.

Answer 3

False
The fundamental principles guiding the design and implementation of a performance management system are the same as those for individuals;the process is more complex.

Question 4

7 Team performance management must consider the type of team in question before performance measures are put in place.

Question 5

3 Teams are used as a possible way to improve products and services and increase productivity.

Question 6

8 Organizations that choose to include a team component in their performance management systems do not have to be concerned with assessing individual contributions.

Question 7

14 Effectiveness is the degree to which results satisfy team stakeholders,including both internal and external customers.

Question 8

15 The final component of the performance management process involves performance renewal and recontracting.

Question 9

18 Unlike individual rewards,team rewards should be applicable to all employees,visible,contingent,and irreversible.

Question 10

17 Team members are responsible for being prepared for the team performance review by conducting regular peer appraisals.

Question 11

12 During the performance assessment of the performance management system,team members are the only people who evaluate the performance of the team.

Question 12

19 During transformative learning,members from other teams are sometimes invited to temporarily work in the focal team to help members of the focal team.

Question 13

2 Teams must be made permanent and reside in the same geographical location.

Question 14

6 Project teams are considered teams that are assembled for a specific purpose and expected to disband once the specific tasks are completed.

Question 15

5 Routine tasks are well-defined,there are few deviations in how the work is done,and outcomes are easily assessed once the task is completed.

Question 16

10 The second component of the performance management process involves identifying rewards.

Question 17

11 Autonomous teams are solely responsible for performance execution.

Question 18

20 A team performance management system should target:

A)Individual performance only
B)Individual and team performance as a whole
C)Individual performance,an individual's contribution to the performance of his or her team,and team performance as a whole
D)Team performance as a whole only

Question 19

9 Having good knowledge of the organization's mission and having good knowledge of the job in question are two prerequisites of the first component of the performance management process.

Question 20

4 In organizations using teams,the performance management system should only focus on team performance and contributions.

Question 21

37 There are three main types of teams based on the task complexity and membership configuration dimensions.Please list and describe each of these teams.

Question 22

38 Organizations that choose to include a team component in their performance management systems face various challenges.Please list and describe the three main challenges discussed in the readings.

Question 23

36 What type of team learning provides members with best practices recommendations and time to practice those recommendations?

A)Adaptive learning
B)Emotional learning
C)Transformative learning
D)None of the above

Question 24

24 Components of the process used to design a system that includes team performance are:

A)Prerequisites,performance planning,performance execution,performance review
B)Prerequisites,performance execution,performance review,performance renewal,and recontracting
C)Prerequisites,performance planning,performance execution,performance assessment,performance review,and performance renewal and recontracting
D)Performance planning,performance execution,performance assessment,and performance review

Question 25

23 Organizations that choose to include a team component in their performance management systems face the following challenges:

A)How to assess relative individual contributions
B)How to balance individual and team performance
C)How to identify individual and team measures of performance
D)All of the above

Question 26

31 If an employee is a high performer in task performance,what does this mean for contextual performance?

A)Contextual performance and task performance are completely tied together,so this employee will also be a high performer in contextual performance.
B)Contextual and task performance are not necessarily related,so there is no way to know what kind of contextual performance this employee exhibits.

Question 27

32 In terms of team performance,the development plan includes:

A)Goals for the team
B)Development objectives for the team
C)Development objectives for the team members that will benefit the team
D)None of the above

Question 28

29 With regard to project teams,when and how should performance measurements be taken?

A)After the project is over and the results have been observed.
B)After the project is over,but before results have been observed.
C)During the project,because team members will not care about results once the project is over.
D)During the project,because project teams are likely to disband once the project is over.

Question 29

26 Team performance as a whole can be measured using the following performance dimension:

A)Effectiveness
B)Efficiency
C)Learning and growth
D)All of the above

Question 30

28 Work and service teams can clearly benefit from peer ratings.

A)True,but only because everyone benefits from peer ratings.
B)False,because they may not know what other members are responsible for doing.
C)True,because they observe one another's performance on a daily basis.
D)False,because they are not located in the same geographic location.

Question 31

33 What is a self-funded reward?

A)A reward that results from money the employee puts into the company in terms of stock purchases.
B)A reward that results from money the team saves the company as a result of the team's efforts.
C)A reward that comes out of the budget of the unit or division from which the team originates.
D)A reward that the company sets aside for the best performer for that period.

Question 32

30 With network teams,it is difficult to measure ___________________________.

A)specific outcomes
B)individual competencies
C)individual performance
D)team performance

Question 33

34 Which of the following is NOT a recommendation regarding how to facilitate and accelerate team learning and development:

A)Facilitate generative learning
B)Facilitate cognitive learning
C)Facilitate transformative learning
D)Facilitate adaptive learning

Question 34

27 What are the defining characteristics of a team?

A)They work in the same geographical location,they need one another,they meet on a regular basis,and they share common goals.
B)They work together,they need one another,they meet on a regular basis,and they share common goals.
C)They work together,they need one another,and they share common goals.
D)None of these is correct.

Question 35

22 Three main types of teams based on the task complexity and membership configuration dimensions are:

A)Static teams,dynamic teams,and routine teams
B)Work or service teams,project teams,and network teams
C)Work or service teams,nonroutine teams,and dynamic teams
D)Work or service teams,project teams,and geographic teams

Question 36

39 Your organization is considering implementing a team performance management system and has asked you to provide information on what types of performance dimensions should be used to measure team performance.Write a one-page memo to your supervisor on the recommended performance dimensions to be considered.

Question 37

35 What type of team learning utilizes,among many techniques,discussions of feelings of uncertainty when facing change?

A)Adaptive learning
B)Emotional learning
C)Transformative learning
D)None of the above

Question 38

21 Teams can be classified based on:

A)Complexity of task and membership configuration
B)Complexity of task and type of task
C)Membership configuration and location of members
D)Membership configuration and type of task

Question 39

40 What are the defining characteristics of a team?

Question 40

25 The three types of performance to be assessed in a team performance management system are:

A)Task performance,contextual performance,and team performance as a whole
B)Task performance,organizational performance,and contextual performance
C)Contextual performance,organizational performance,and team performance as a whole
D)None of the above

Question 41

41 What are the benefits of a team over individual workers?

Question 42

49 Discuss some of the challenges that face expatriate teams in terms of implementing performance management,and provide some innovative recommendations on how such teams could overcome these challenges.

Question 43

43 Should there be a performance management system in place for teams as well as individuals? Why?

Question 44

50 Describe the three recommendations regarding how to facilitate and accelerate team learning and development.

Question 45

45 What are some of the KSAs that are especially conducive to working well in a team,not including the KSAs specifically required for the actual team tasks?