Deck 7: Implementing a Performance Management System

Question 1

8 The goal of rater error training is to increase rating accuracy by making raters aware of the errors they are likely to make intentionally.

Answer 1

False
The goal of rater error training is to increase rating accuracy by making raters aware of the errors they are likely to make unintentionally.

Question 2

13 A pilot test should be conducted after all potential problems have been fixed and the performance management system is fully operational throughout the organization.

Answer 2

False
A pilot test should be conducted before the system is instituted fully in order to identify and fix potential problems.

Question 3

18 _______________ is the strategy used to gain support for a performance management system that recommends creating a positive attitude toward the new performance management system before any negative attitudes and rumors are created.

A)Provide facts and conclusions
B)Put it in writing
C)Strike first
D)Say it and then say it again

Answer 3

C

Question 4

15 Selective _________________ is a tendency to expose our minds only to ideas with which we already agree.

A)exposure
B)perception
C)retention
D)none of the above

Question 5

7 A Level 1 appeal occurs when a complaint is sent to the HR Department.

Question 6

9 Frame of reference training involves discussing the dimensions for each scale tobe used,including the types of behaviors that illustrate the various performance levels;then,participants are asked to evaluate a sample of employee performance,and they discuss how well they did.

Question 7

14 Which of the following questions should a communication plan answer?

A)What is performance management?
B)How does performance management fit in our strategy?
C)What are my responsibilities?
D)All of the above

Question 8

17 To control biases and increase acceptance of the performance management system,increase ______________ involvement.

A)human resource
B)employee
C)customer
D)none of the above

Question 9

3 Selective retention is a tendency to remember only those pieces of information with which we already agree.

Question 10

12 Performance management PM)systems that are not implemented from best practices will nonetheless be improved with the use of online components.

Question 11

10 The goal of behavioral observation training is to improve a rater's confidence in his/her ability to manage.

Question 12

19 ________________ is the strategy used to gain support for a performance system that recommends creating documentation and making it available online.

A)Provide facts and conclusions
B)Put it in writing
C)Strike first
D)Say it and then say it again

Question 13

2 Having better knowledge of the performance management system leads to greater acceptance and satisfaction with the system.

Question 14

16 Selective _____________ is a tendency to perceive a piece of information as meaning what we would like it to mean.

A)exposure
B)perception
C)retention
D)none of the above

Question 15

11 Unintentional rating errors include leniency,severity,and central tendency errors.

Question 16

1 The steps that must be taken before the performance management system is launched include implementing a communication plan,establishing an appeals process,running training programs for raters,and pilot testing the system to fix any glitches.

Question 17

20 A level ____ appeal occurs when an outside and unbiased arbitrator makes a final and binding resolution.

A)1
B)2
C)3
D)None of the above

Question 18

5 The inclusion of an appeals process increases perceptions of the performance management system's fairness.

Question 19

6 Judgmental issues involve whether performance management policies were followed.

Question 20

4 To reduce biases in accepting the communication plan,only use one channel of communication when delivering the message.

Question 21

23 Behavioral Observation training focuses on how raters _____________,__________,__________,and use information about performance.

A)rate;explain;test
B)reward;coach;observe
C)observe;store;recall
D)none of the above

Question 22

29 Selective exposure may cause which of the following situations?

A)Employees are likely to avoid exposing themselves to information with which they do not already agree.
B)Employees may only read information that is written in handbooks.
C)Employees may have a tendency not to believe information with which they do not already agree.
D)Employees are likely to argue with any information that is presented.

Question 23

26 Choose the evaluation method below that measures the perceptions of the system's users:

A)Quality of information
B)Quality of performance discussion meeting
C)System satisfaction
D)Overall cost/benefit ratio

Question 24

22 _____________ error occurs when raters only use the middle points in the scales and avoid using the extremes.

A)Similar to me
B)Leniency
C)Central tendency
D)Halo

Question 25

28 Which of the following is a type of bias that affects the effectiveness of a communication plan?

A)Selective participation
B)Selective exposure
C)Selective retention
D)B and C

Question 26

33 One goal of rater error training is to:

A)Increase rating accuracy
B)Increase rater apprehension
C)Increase rating speed
D)Increase rating scores

Question 27

38 By and large,what is the cause of unintentional rating errors?

A)Discipline
B)Communication
C)Motivation
D)Cognitive bias

Question 28

27 In general,having more and better knowledge about the performance management system leads to ________________________________.

A)more classes and training sessions
B)better employee ratings
C)greater employee acceptance and satisfaction
D)greater overall performance

Question 29

21 _______________ error leads to attraction so that we tend to favor those who are similar to us.

A)Similar to me
B)Contrast
C)Leniency
D)Severity

Question 30

40 The following are advantages of the online implementation of performance management systems EXCEPT:

A)Lower cost
B)Easier to monitor unit-level and organizational-level trends over time
C)Gather and disseminate information faster and more effectively
D)Greater satisfaction with performance evaluations

Question 31

32 The goals of rater error training include:

A)Making raters aware of the performance standards required
B)Making raters aware of the possible errors that might be made in rating
C)Making raters aware of the possibility that subordinates will disagree with rates given
D)Making raters aware of the possibility of lawsuits

Question 32

30 Selective perception refers to:

A)The tendency to perceive one's direct supervisor as telling the truth
B)The tendency to perceive information the way one wants to perceive it
C)The tendency to perceive supervisors as "out to get me"
D)The tendency to perceive selection processes as fair

Question 33

36 What is the goal of self-leadership training?

A)To reduce rating errors
B)To improve an employee's ability to lead themselves
C)To improve an employee's overall leadership ability
D)To improve an employee's confidence in his/her ability to manage performance of subordinates

Question 34

34 In order to minimize intentional errors,we must focus on the rater's __________.

A)personality
B)area of expertise
C)motivation
D)position in the company

Question 35

37 By and large,what is the cause of intentional rating errors?

A)Motivation issues
B)Disciplinary issues
C)Communication issues
D)Supervisory issues

Question 36

39 What is the purpose of pilot testing a new performance management system?

A)To identify employees who are resistant to the change
B)To identify problems with the system before it is implemented system-wide
C)To identify supervisors who are not able to rate employees properly
D)To identify subordinates who should be terminated immediately

Question 37

25 Choose the evaluation method below that measures how well managers are managing the performance discussion meetings:

A)Quality of information
B)Quality of performance discussion meeting
C)System satisfaction
D)Overall cost/benefit ratio

Question 38

24 When selecting a group to pilot test the performance management system,choose a group which is:

A)Hardworking
B)Average
C)Unique
D)None of the above

Question 39

35 What type of training is more likely to lead raters to provide consistent and more accurate ratings as well as to help employees design effective development plans?

A)RET
B)FOR training
C)SL training
D)BO training

Question 40

31 Selective retention refers to:

A)The tendency to remember only those pieces of information that were presented first
B)The tendency to remember only those pieces of information that were presented last
C)The tendency to remember only those pieces of information which support one's current beliefs
D)The tendency to remember only those pieces of information that are presented by a person the listener likes

Question 41

59 Describe a typical appeal process,including a discussion of the two levels of the process.

Question 42

42 During the monitoring and evaluation stage,which of the following evaluation data should be collected?

A)Reactions to system,assessment of operational and technical requirements,and effectiveness of performance ratings
B)Appraisal scores,reactions to supervisor behavior,and employee motivations
C)Employee demographic information,turnover rates,and return on investment ROI)
D)Number of training sessions,performance discussion meetings,and online appeals filed

Question 43

56 What kinds of evaluation data should be collected to determine system effectiveness,implementation,and results?

Question 44

43 Please list and explain the steps that must be taken before a performance management system can be successfully implemented.

Question 45

54 What is the overall goal of frame of reference FOR)training?

Question 46

60 Briefly explain how online tools can be used to facilitate system implementation.

Question 47

58 What are some of the limitations of online implementation?

Question 48

50 When an employee questions a judgmental issue,he/she is questioning what?

Question 49

51 When an employee questions an administrative issue,he/she is questioning what?

Question 50

45 Organizations often do a poor job of measuring the effectiveness of their performance management systems.Please list and describe five of the indicators i.e. ,measures)used to monitor and evaluate the effectiveness of a performance management system.When or how often should such evaluations take place?

Question 51

46 What is the goal of the communication plan? When should it be implemented? In general,what does it include?

Question 52

57 Discuss the advantages of implementing a performance management system online.

Question 53

53 List the errors likely to be made in rating performance,and identify whether each error is intentional or unintentional.

Question 54

41 Which of the following is NOT included in the implementation of a performance management system?

A)Communication plan
B)Appeals process
C)Recruitment event
D)Pilot testing