Question 1

A Level 1 appeal occurs when a complaint is sent to the HR Department.

Accepted Answer

A) True 
 B)False  True

Question 2

What is the goal of the communication plan? When should it be implemented? In general,what does it include?

Accepted Answer

The goal of the communication plan is to gain organizational buy-in for the performance management system.It should be implemented before the PM system is pilot tested or implemented.The communication plan should include all information about the performance management system,including a full description of the appeals process.

Question 3

The goal of rater error training is to increase rating accuracy by making raters aware of the errors they are likely to make intentionally.

Accepted Answer

A) True 
 B)False  False

Question 4

What are some of the limitations of online implementation?

Accepted Answer

Performance management systems that are

Question 5

Selective exposure may cause which of the following situations?

Accepted Answer

A) Employees are likely to avoid exposing themselves to information with which they do not already agree. 
B) Employees may only read information that is written in handbooks. 
C) Employees may have a tendency not to believe information with which they do not already agree. 
D) Employees are likely to argue with any information that is presented. 
A) Employees are likely to avoid exposing themselves to information with which they do not already agree. 
B) Employees may only read information that is written in handbooks. 
C) Employees may have a tendency not to believe information with which they do not already agree. 
D) Employees are likely to argue with any information that is presented.

Question 6

Selective perception refers to:

Accepted Answer

A) The tendency to perceive one's direct supervisor as telling the truth 
B) The tendency to perceive information the way one wants to perceive it 
C) The tendency to perceive supervisors as "out to get me" 
D) The tendency to perceive selection processes as fair 
A) The tendency to perceive one's direct supervisor as telling the truth 
B) The tendency to perceive information the way one wants to perceive it 
C) The tendency to perceive supervisors as "out to get me" 
D) The tendency to perceive selection processes as fair

Question 7

What type of training is more likely to lead raters to provide consistent and more accurate ratings as well as to help employees design effective development plans?

Accepted Answer

A) RET 
B) FOR training 
C) SL training 
D) BO training 
A) RET 
B) FOR training 
C) SL training 
D) BO training

Question 8

The goal of behavioral observation training is to improve a rater's confidence in his/her ability to manage.

Accepted Answer

A) True 
 B)False

Question 9

Describe a typical appeal process,including a discussion of the two levels of the process.

Accepted Answer

or Level B appeal.This arbitrator can co

Question 10

_____________ error occurs when raters only use the middle points in the scales and avoid using the extremes.

Accepted Answer

A) Similar to me 
B) Leniency 
C) Central tendency 
D) Halo 
A) Similar to me 
B) Leniency 
C) Central tendency 
D) Halo

Question 11

What kinds of evaluation data should be collected to determine system effectiveness,implementation,and results?

Accepted Answer

The kinds of evaluation data that should

Question 12

Please list and explain the steps that must be taken before a performance management system can be successfully implemented.

Accepted Answer

which involves a panel of managers and p

Question 13

The steps that must be taken before the performance management system is launched include implementing a communication plan,establishing an appeals process,running training programs for raters,and pilot testing the system to fix any glitches.

Accepted Answer

A) True 
 B)False

Question 14

The goals of rater error training include:

Accepted Answer

A) Making raters aware of the performance standards required 
B) Making raters aware of the possible errors that might be made in rating 
C) Making raters aware of the possibility that subordinates will disagree with rates given 
D) Making raters aware of the possibility of lawsuits 
A) Making raters aware of the performance standards required 
B) Making raters aware of the possible errors that might be made in rating 
C) Making raters aware of the possibility that subordinates will disagree with rates given 
D) Making raters aware of the possibility of lawsuits

Question 15

A level ____ appeal occurs when an outside and unbiased arbitrator makes a final and binding resolution.

Accepted Answer

A) 1 
B) 2 
C) 3 
D) None of the above 
A) 1 
B) 2 
C) 3 
D) None of the above

Question 16

Unintentional rating errors include leniency,severity,and central tendency errors.

Accepted Answer

A) True 
 B)False

Question 17

Briefly explain how online tools can be used to facilitate system implementation.

Accepted Answer

Online tools can be used to facilitate s

Question 18

_______________ error leads to attraction so that we tend to favor those who are similar to us.

Accepted Answer

A) Similar to me 
B) Contrast 
C) Leniency 
D) Severity 
A) Similar to me 
B) Contrast 
C) Leniency 
D) Severity

Question 19

Which of the following is a type of bias that affects the effectiveness of a communication plan?

Accepted Answer

A) Selective participation 
B) Selective exposure 
C) Selective retention 
D) B and C 
A) Selective participation 
B) Selective exposure 
C) Selective retention 
D) B and C

Question 20

The inclusion of an appeals process increases perceptions of the performance management system's fairness.

Accepted Answer

A) True 
 B)False

A Level 1 appeal occurs when a complaint is sent to the HR Department.

What is the goal of the communication plan? When should it be implemented? In general,what does it include?

The goal of rater error training is to increase rating accuracy by making raters aware of the errors they are likely to make intentionally.

What are some of the limitations of online implementation?

Selective exposure may cause which of the following situations?

Selective perception refers to:

What type of training is more likely to lead raters to provide consistent and more accurate ratings as well as to help employees design effective development plans?

The goal of behavioral observation training is to improve a rater's confidence in his/her ability to manage.

Describe a typical appeal process,including a discussion of the two levels of the process.

_____________ error occurs when raters only use the middle points in the scales and avoid using the extremes.

What kinds of evaluation data should be collected to determine system effectiveness,implementation,and results?

Please list and explain the steps that must be taken before a performance management system can be successfully implemented.

The steps that must be taken before the performance management system is launched include implementing a communication plan,establishing an appeals process,running training programs for raters,and pilot testing the system to fix any glitches.

The goals of rater error training include:

A level ____ appeal occurs when an outside and unbiased arbitrator makes a final and binding resolution.

Unintentional rating errors include leniency,severity,and central tendency errors.

Briefly explain how online tools can be used to facilitate system implementation.

_______________ error leads to attraction so that we tend to favor those who are similar to us.

Which of the following is a type of bias that affects the effectiveness of a communication plan?

The inclusion of an appeals process increases perceptions of the performance management system's fairness.

Performance Management and Reward Systems in Context

Performance Management Process

Performance Management and Strategic Planning

Defining Performance and Choosing a Measurement Approach

Measuring Results and Behaviors

Gathering Performance Information

Performance Management and Employee Development

Performance Management Skills

Reward Systems and Legal Issues

Managing Team Performance

Filters

Exam 7: Implementing a Performance Management System

A Level 1 appeal occurs when a complaint is sent to the HR Department.

What is the goal of the communication plan? When should it be implemented? In general,what does it include?

The goal of rater error training is to increase rating accuracy by making raters aware of the errors they are likely to make intentionally.

What are some of the limitations of online implementation?

Selective exposure may cause which of the following situations?

Selective perception refers to:

What type of training is more likely to lead raters to provide consistent and more accurate ratings as well as to help employees design effective development plans?

The goal of behavioral observation training is to improve a rater's confidence in his/her ability to manage.

Describe a typical appeal process,including a discussion of the two levels of the process.

_____________ error occurs when raters only use the middle points in the scales and avoid using the extremes.

What kinds of evaluation data should be collected to determine system effectiveness,implementation,and results?

Please list and explain the steps that must be taken before a performance management system can be successfully implemented.

The steps that must be taken before the performance management system is launched include implementing a communication plan,establishing an appeals process,running training programs for raters,and pilot testing the system to fix any glitches.

The goals of rater error training include:

A level ____ appeal occurs when an outside and unbiased arbitrator makes a final and binding resolution.

Unintentional rating errors include leniency,severity,and central tendency errors.

Briefly explain how online tools can be used to facilitate system implementation.

_______________ error leads to attraction so that we tend to favor those who are similar to us.

Which of the following is a type of bias that affects the effectiveness of a communication plan?

The inclusion of an appeals process increases perceptions of the performance management system's fairness.

Performance Management and Reward Systems in Context

Performance Management Process

Performance Management and Strategic Planning

Defining Performance and Choosing a Measurement Approach

Measuring Results and Behaviors

Gathering Performance Information

Performance Management and Employee Development

Performance Management Skills

Reward Systems and Legal Issues

Managing Team Performance

Filters