Deck 1: Introduction to Management and Organizations

Question 1

Effectiveness refers to getting the most amount of output from the least amount of inputs.

Answer 1

False

Question 2

An organization that achieves its goals but at a very high cost would be considered effective but not very efficient.

Answer 2

True

Question 3

A finance manager who reviews reports and reads Canadian Business on a regular basis is performing the role of liaison.

Answer 3

False

Question 4

Supervisors and shift managers may both be considered first-line managers.

Question 5

Managers who are effective at meeting organizational goals always act efficiently.

Question 6

Resource allocation and negotiating are both considered decisional roles.

Question 7

Directing and motivating are part of the organizing function.

Question 8

All three of Mintzberg's interpersonal roles are part of the leading function.

Question 9

Middle managers coordinate the work of nonmanagerial employees who are directly involved with the production or creation of the organization's products.

Question 10

Managerial ability is important in creating organizational value.

Question 11

In order to be considered a manager, an individual must coordinate the work of others.

Question 12

Typical activities for the role of spokesperson include greeting visitors and signing legal documents.

Question 13

The associate dean of business management is responsible for preparing the schedule of classes at a large Canadian university. As she schedules each instructor's classes at specific times, she is performing Mintzberg's role of resource allocator.

Question 14

The most important variables in employee productivity and loyalty are pay and benefits.

Question 15

Whereas efficiency is concerned with the means of getting things done, effectiveness is concerned with the ends, or the attainment of organizational goals.

Question 16

Middle managers are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization.

Question 17

Disturbance handler is one of Mintzberg's interpersonal roles.

Question 18

Management affects employee morale but not a company's financial performance.

Question 19

The most important factor in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

Question 20

Determining who reports to who is part of the planning function of management.

Question 21

A key distinction between managerial and nonmanagerial positions is that managers __________.

A) prepare the work of others
B) combine the work of others
C) prevent the work of others
D) perform the work of others
E) coordinate the work of others

Question 22

Technical skills are critical in dealing with abstract and complex situations.

Question 23

Today's new organizations tend to be more stable and job-focused than traditional organizations.

Question 24

Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals is __________.

A) a coordinator
B) an agent
C) a manager
D) an operative
E) a subordinate

Question 25

According to Mintzberg, the roles of disseminator and figurehead are more important at lower levels of the organization, while the role of leader is most important for top managers.

Question 26

Conceptual skills are less important to top managers.

Question 27

Innovation is confined to high-tech and other technologically sophisticated organizations.

Question 28

A distinct purpose is important in defining an organization.

Question 29

Managers who are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization are __________.

A) first-line managers
B) middle managers
C) top managers
D) division managers
E) regional managers

Question 30

Technical skills become less important as managers move into higher levels of management.

Question 31

Executive vice-president, president, managing director, chief operating officer, chief executive officer, or chairman of the board are positions associated with which level of management?

A) associate managers
B) middle managers
C) first-line managers
D) top managers
E) general managers

Question 32

Human skills become less important as managers move into top management.

Question 33

Interpersonal role is heavily involved in disseminating information throughout the organization.

Question 34

Human skills are equally important at all levels of management.

Question 35

Division managers and plant managers are most likely at which level of management?

A) regional
B) middle
C) first-line
D) top
E) supervisor

Question 36

Social media platforms for electronic communication have become popular among employees to share ideas in their personal lives, but have not yet become tools used extensively in the workplace.

Question 37

Today's new organizations tend to be more skills-focused and customer-oriented than traditional organizations.

Question 38

In order for organizations to survive successfully, managers must create a customer-responsive organization.

Question 39

All levels of management between the first-line level and the top level of the organization are termed __________.

A) middle managers
B) general managers
C) associate managers
D) foremen
E) supervisors

Question 40

The three common characteristics of all organizations are distinct purpose, deliberate structure, and material resources.

Question 41

__________ first proposed that all managers perform five functions: planning, organizing, commanding, coordinating, and controlling.

A) Guy Laliberté
B) Henry Ford
C) Peter Drucker
D) Henri Fayol
E) Henry Mintzberg

Question 42

__________ was a French industrialist who first identified the basic management functions.

A) Guy Laliberté
B) Francois Mitterand
C) Jean-Luc Citroen
D) Henri Fayol
E) Henry Mintzberg

Question 43

Writing an organizational strategic plan is an example of which management function?

A) leading
B) coordinating
C) planning
D) organizing
E) delegating

Question 44

Supervisor is a common title for whom?

A) project leaders
B) middle managers
C) first-line managers
D) top managers
E) plant managers

Question 45

Organizing includes __________.

A) defining organizational goals
B) monitoring organizational performance
C) motivating organizational members
D) determining who performs which tasks
E) comparing actual performance to previously set goals

Question 46

__________ is the process of coordinating work activities so that they are completed efficiently and effectively with and through other people.

A) Leading
B) Management
C) Supervision
D) Controlling
E) Production

Question 47

An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be__________.

A) efficient and effective
B) efficient but not effective
C) effective but not efficient
D) neither efficient nor effective
E) doing the right things

Question 48

Efficiency refers to __________.

A) the relationship between inputs and outputs
B) the additive relationship between costs and benefits
C) the exponential nature of costs and outputs
D) increasing outputs regardless of cost
E) doing the right things

Question 49

Whereas __________ is concerned with the means of getting things done, __________ is concerned with the ends, or attainment of organizational goals.

A) effectiveness; efficiency
B) efficiency; effectiveness
C) effectiveness; goal attainment
D) goal attainment; resource usage
E) resource usage; efficiency

Question 50

If you achieve a higher level of output for a given input, you have __________.

A) decreased effectiveness
B) increased effectiveness
C) decreased efficiency
D) increased efficiency
E) increased both effectiveness and efficiency

Question 51

Effectiveness refers to __________.

A) cost minimization
B) resource control
C) goal attainment
D) efficiency
E) doing things right

Question 52

The goal of Dempsey's Dumpsters is to provide trash services to the city of Apex, whose motto is "The peak of good living." The customers are satisfied with the level of service, but costs at Dempsey's Dumpsters are double that of their competition. Dempsey's is __________.

A) efficient and effective
B) efficient but not effective
C) effective but not efficient
D) neither efficient nor effective
E) not achieving its goals

Question 53

If a college cuts the cost of an education by using mostly unskilled instructors and at the same time fails to adequately educate its students, it can be said to be doing the wrong things well. In other words, the college is __________.

A) efficient and effective
B) efficient but not effective
C) effective but not efficient
D) neither efficient nor effective
E) doing the right things

Question 54

The four functions of management are __________.

A) planning, organizing, staffing, and directing
B) planning, organizing, leading, and directing
C) planning, organizing, leading, and staffing
D) planning, organizing, leading, and controlling
E) planning, organizing, leading, and delegating

Question 55

A manager resolving conflict among organizational members is performing what function?

A) controlling
B) planning
C) organizing
D) leading
E) coordinating

Question 56

The lowest level of management is __________.

A) a nonmanagerial employee
B) a plant manager
C) a vice-president
D) a first-line manager
E) a general manager

Question 57

Managers with titles such as project leader, plant manager, or regional manager are __________.

A) first-line managers
B) top managers
C) managing directors
D) middle managers
E) chief operating officers

Question 58

Division manager is associated with which of the following levels of management?

A) team leaders
B) middle managers
C) first-line managers
D) top managers
E) associate managers

Question 59

Pierre's Auto Repair Shop is mostly concerned with using the least amount of paint, labour, and other materials required to repair its customers' cars. Its primary goal is ____________.

A) effectiveness
B) goal attainment
C) efficiency
D) doing the right things
E) customer satisfaction

Question 60

Today, the basic management functions are considered to be ________.

A) planning, coordinating, staffing, and directing
B) planning, organizing, leading, and directing
C) commanding, organizing, leading, and staffing
D) planning, organizing, leading, and controlling

Question 61

Which of Mintzberg's management roles involves receiving, collecting, and disseminating information?

A) interpersonal
B) informational
C) technical
D) decisional
E) conceptual

Question 62

A human resources manager attending a meeting of the local chapter of the Human Resources Management Association of Canada would be functioning in which role?

A) informational
B) leader
C) liaison
D) disseminator
E) entrepreneur

Question 63

A finance manager who reads the Journal of Applied Corporate Finance on a regular basis would be performing which role?

A) figurehead
B) monitor
C) disseminator
D) entrepreneur
E) negotiator

Question 64

Richard spends a half-hour every morning reading the current periodicals concerned with his business. He is performing which managerial role?

A) negotiator
B) liaison
C) figurehead
D) monitor
E) disseminator

Question 65

Which of the following is an interpersonal role according to Mintzberg?

A) figurehead
B) disturbance handler
C) negotiator
D) spokesperson
E) disseminator

Question 66

Ed is a mid-level human resources manager and is involved in discussions between management and the employees union. They are discussing wage issues. Management wants to keep wages at the legal minimum wage. The union wants minimum wage plus an increase of $2.00 per hour. Ed is acting as a(n)______________ on behalf of management.

A) spokesperson
B) monitor
C) disseminator
D) entrepreneur
E) negotiator

Question 67

__________ studied actual managers at work and concluded that they perform 10 different but highly interrelated management roles.

A) Henri Fayol
B) Henry Ford
C) Henry Fonda
D) Henry Morris
E) Henry Mintzberg

Question 68

Sylvia has spent the day in a meeting that focused on her company's future. Managers were trying to predict how the role of their company might change over the next 10 years. Goals were then developed based upon their vision of the company's mission. Sylvia is performing which management function?

A) planning
B) organizing
C) leading
D) controlling
E) coordinating

Question 69

Which of the following is a decisional role according to Mintzberg?

A) spokesperson
B) entrepreneur
C) monitor
D) liaison
E) disseminator

Question 70

Mintzberg's management roles are grouped into __________.

A) interpersonal relationships, information transfer, and decision making
B) interpersonal relationships, leadership, and decision making
C) leadership, decision making, and planning
D) information transfer, decision making, and resource allocation
E) interpersonal relationships, decision making, and resource allocation

Question 71

Rachel is a marketing manager of a product division at New Tech Corporation. She is presenting a new product idea to the director of research and development, which could lead to a profitable new opportunity for the company. Rachel is performing the role of __________.

A) figurehead
B) monitor
C) disseminator
D) entrepreneur
E) negotiator

Question 72

Richard is a manager at a large hospital. He has spent his day arranging the work schedules of employees for the next month. He had to ensure that there was a registered nurse on every shift, and that each was assigned to the area that best suited their qualifications. He has spent his day performing the management activity of __________.

A) planning
B) leading
C) organizing
D) controlling
E) delegating

Question 73

Amy is a supervisor at a large manufacturing plant. She has spent her day trying to ensure that the light bulbs coming off the assembly line light up 99.5 per cent of the time. She has spent her day performing the management activity of __________.

A) planning
B) organizing
C) leading
D) coordinating
E) controlling

Question 74

Many of Mintzberg's roles align with the basic functions of management. For example, the role of __________ is part of the planning function.

A) figurehead
B) leader
C) liaison
D) resource allocator
E) monitor

Question 75

The process of monitoring, comparing, and correcting is called __________.

A) controlling
B) coordinating
C) leading
D) organizing
E) planning

Question 76

The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the __________ levels of the organization.

A) lower
B) middle
C) higher
D) supervisory
E) operational

Question 77

Many of Mintzberg's roles align with the basic functions of management. For example, all three interpersonal roles are part of the __________ function.

A) organizing
B) planning
C) leading
D) controlling
E) coordinating

Question 78

According to Mintzberg's management roles, the __________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.

A) informational
B) interpersonal
C) technical
D) decisional
E) conceptual

Question 79

The emphasis that managers give to the various management roles seems to change based on their __________.

A) organizational level
B) tenure with the organization
C) experience in their field
D) personality
E) leadership style

Question 80

Which of the following is an informational role according to Mintzberg?

A) liaison
B) monitor
C) resource allocator
D) spokesperson
E) negotiator