Exam 1: Introduction to Management and Organizations

Many of Mintzberg's roles align with the basic functions of management. For example, the role of __________ is part of the planning function.

Determining who reports to who is part of the planning function of management.

Refer to the scenario below to answer the following questions. The Customer Meeting (Scenario) Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product sold to distributors. Kelly reports to Sam, a production manager, who in turn reports to Pat, a general manager, who reports to Chris, a vice-president of operations. Recently, Chris asked Pat to have a meeting with Kelly and Sam regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns and to develop a specific plan to address these concerns. -Kelly is at what level of management?

If a college cuts the cost of an education by using mostly unskilled instructors and at the same time fails to adequately educate its students, it can be said to be doing the wrong things well. In other words, the college is __________.

The process of monitoring, comparing, and correcting is called __________.

Interpersonal role is heavily involved in disseminating information throughout the organization.

According to Mintzberg's management roles, the __________ roles are those that involve people and other duties that are ceremonial and symbolic in nature.

New organizations tend to be __________.

Universality of management means that __________.

Refer to the scenario below to answer the following questions. Joe the Manager (Scenario) As a production supervisor, Joe decides on Friday afternoon how many units of output his employees should produce next week, as well as which products will be produced on which days in the department. He also decides which employees are going to be responsible for operating which machines, since all his subordinates are multi-skilled assemblers. On Monday, he hands out work assignment sheets to inform the employees about which machines each will operate for the week. Joe also announces that the schedule will be challenging because of an increase in the targeted number of output units. He encourages his subordinates by telling them that he is confident they will achieve the production targets because they are such hard-working and skilled employees. Then, during the week, he monitors the daily production output and records the number of units that successfully achieved the company's quality standards, as well as the number of units that were unsatisfactory and had to be scrapped. -Joe's position is at which managerial level?

Typical activities for the role of spokesperson include greeting visitors and signing legal documents.

An organization that achieves its goals but at a very high cost would be considered effective but not very efficient.

Management affects employee morale but not a company's financial performance.

__________ studied actual managers at work and concluded that they perform 10 different but highly interrelated management roles.

describe the importance of innovation and sustainability to the manager's job.

Refer to the scenario below to answer the following questions. The Perfect Manager (Scenario) Amy Kwon has proven herself to be an able manager. Her department has a high project completion rate with the highest-quality product and the lowest defects in her division. In addition, she accomplishes this with fewer full-time people than other managers. She performs all the required functions of a manager, but some say that the "secret" of her success is her ability to direct and motivate others. -The "secret" of Amy's success involves which management function?

Managers with good ________ are able to communicate, motivate, and lead to get the best out of their people.

__________ first proposed that all managers perform five functions: planning, organizing, commanding, coordinating, and controlling.

The most important factor in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.

Refer to the scenario below to answer the following questions. Joe the Manager (Scenario) As a production supervisor, Joe decides on Friday afternoon how many units of output his employees should produce next week, as well as which products will be produced on which days in the department. He also decides which employees are going to be responsible for operating which machines, since all his subordinates are multi-skilled assemblers. On Monday, he hands out work assignment sheets to inform the employees about which machines each will operate for the week. Joe also announces that the schedule will be challenging because of an increase in the targeted number of output units. He encourages his subordinates by telling them that he is confident they will achieve the production targets because they are such hard-working and skilled employees. Then, during the week, he monitors the daily production output and records the number of units that successfully achieved the company's quality standards, as well as the number of units that were unsatisfactory and had to be scrapped. -When Joe decides which employees will be responsible for operating which machines, he is performing the management function of _________________.