Deck 3: Communication Implications of Major Organizational Theories

Question 1

The statement,"the best management is a true science,resting upon clearly defined laws,rules and principles,as a foundation," best
describes the

A)Scientific Management perspective.
B)Human Behavior school.
C)Integrated perspectives.
D)Scientific Management and Integrated perspectives.

Answer 1

A

Question 2

The organizational theory which is basically concerned with problems of relationships,of structure,and of interdependence with the
larger environment is

A)contingency theory.
B)systems theory.
C)participative management.
D)cultural approaches.

Answer 2

B

Question 3

According to Fayol,the strongest organization exhibited union of purpose.This is his principle known as

A)stability of tenure of personnel.
B)unity of direction.
C)esprit de corps.
D)unity of command.

Answer 3

C

Question 4

Fayol called for a fair price for services rendered.This was his principle of

A)subordination of individual interests to the general interest.
B)order.
C)equity.
D)remuneration.

Question 5

The theory which describes the establishment of internal organizational operations as dependent upon external
environmental needs and individual needs is

A)systems theory.
B)contingency theory.
C)sociotechnical integration.
D)cultural approaches.

Question 6

Which of the following approaches characterizes human behavior from both the scientific and human behavior perspectives?

A)Participative management
B)Theory X and Theory Y
C)Theory Z
D)contingency theory

Question 7

The decision-making approach of Herbert Simon can be best described as

A)an attempt to understand organizations in terms of what types of decisions are made and with what types of information.
B)the stories,rites,and rituals which influence all of organizational life.
C)decisions to be made about organizational operation contingent upon external environmental influences.
D)management responsibility for ultimate organization and direction of all work.

Question 8

Fayol's principle,which contains the first known positive reference to horizontal communication,is known as

A)scalar chain.
B)order.
C)unity of direction.
D)stability of tenure of personnel.

Question 9

Which of the following men is credited with the first known attempt to describe broad principles of management?

A)Herbert Simon
B)Max Weber
C)Terrance Deal
D)Henri Fayol

Question 10

According to Weber,ideal authority is based on
A)the specific characteristics of the person exerting authority.

A)the customs of a group or society.
B)rules,regulations,and procedures that make authority "rational-legal".
D)None of the above

Question 11

The Hawthorne effect was reported by

A)Elton Mayo and his colleagues.
B)Frederick Taylor.
C)Joan Woodward.
D)Daniel Katz and Robert Kahn.

Question 12

The father of bureaucracy is

A)Henri Fayol.
B)Frederick Taylor.
C)Max Weber.
D)Herbert Simon.

Question 13

The theoretical attempt to balance human social-psychological needs with organizational goals is known as

A)contingency theory.
B)systems theory.
C)participative management.
D)sociotechnical integration.

Question 14

Which of the following represents the type of authority Weber recommended for his ideal organization?
A)charismatic

A)bureaucratic
B)traditional
B)none of the above

Question 15

The Hawthorne effect can be best described as

A)evidence of the importance of physical working conditions.
B)support for Scientific Management principles.
C)evidence of the importance of informal peer interactions as related to work production.
C)none of these.

Question 16

Which of the following men is often referred to as the father of Scientific Management?

A)William Ouchi
B)Max Weber
C)Frederick Taylor
D)Henri Fayol

Question 17

Although Fayol did not describe it as such,he was recognizing the importance of credibility in _______________ when he described the difference between a job title and what he called personal authority.

A)management
B)leadership
C)unity of command
D)discipline

Question 18

Which of the following is NOT one of the five basic activities of management as described by Henri Fayol?

A)planning
B)organizing
C)communicating
D)coordinating