Deck 6: Groups in Organizations

Question 1

High-reliability organizations structure communication with

A)redundancy.
B)formal protocols
C)informal strategies
D)a and b
E)b and c

Answer 1

D

Question 2

In our fast-paced information society,______________ emphasis is placed on innovation and creativity and ______________ emphasis
is placed on the layers of management control.

A)less;more
B)more;less
C)equal;equal
D)none of these

Answer 2

B

Question 3

A prefab group is

A)efficient.
B)predictable.
C)highly trained.
D)all of these.
E)efficient and predictable.

Answer 3

E

Question 4

High-reliability organizations are structured for which type of situation?

A)high-risk industries.
B)low-risk industries.
C)both high and low-risk industries.
D)industries which have long tenure.

Question 5

Groups that meet regularly to identify and propose solutions to problems affecting product or process quality are known as

A)quality teams.
B)prefab groups.
C)task force groups.
D)project teams.

Question 6

What task force groups _______________,steering committees _______________.

A)implement;recommend
B)recommend;analyze
C)initiate;recommend
D)recommend;implement

Question 7

The prefab work group is an invention of the ________________ service industry.

A)Italian
B)European
C)African
D)American

Question 8

A competent work team member,according to Larson and Lafasto, possesses

A)the capability of collaborating effectively.
B)a strong desire to contribute.
C)essential skills and abilities.
D)all of these.

Question 9

Which role is not included in Benne and Sheats' classification of group communication roles?

A)development roles
B)maintenance roles
C)self-centered roles
D)task roles

Question 10

Informal organization groups come together for

A)coffee breaks.
B)individual task accomplishment.
C)social support.
D)all of these.

Question 11

Project teams are formed

A)to accomplish a specific task.
B)with highly specialized individuals.
C)to develop a new product.
D)all of these.

Question 12

The success of quality teams in ______________ and increasing concern for product quality in _______________ have generated
intense interest in this quality control device.

A)Japan;the U.S.
B)the U.S.;Europe
C)Europe;Japan
D)none of these

Question 13

Social support groups are

A)quality teams.
B)steering committees.
C)focus groups.
D)all of these.
E)none of these.

Question 14

Which is not a positive behavior in a group?

A)observing the participation process of a group
B)actively participating in the group
C)keeping quiet if you disagree with the others in a group
D)being prepared and informed
E)all of these are positive behaviors.

Question 15

Which of the following does not describe a bona fide group?

A)a group with permeable boundaries.
B)a group which is influenced by its environment.
C)a group with fixed boundaries and members with only one group membership.
D)most of our organizational groups.