Deck 8: Participating in Organizations: Developing Critical Organizational Communication Competencies

Question 1

Barriers to problem solving are identified in these areas:

A)task,procedural,and interpersonal.
B)upper,middle,and lower management.
C)neither a nor b

Answer 1

A

Question 2

All are types of organizational presentations except

A)educational.
B)task force.
C)informational.
D)persuasive.

Answer 2

B

Question 3

Problem solving

A)is a part of the decision-making process.
B)includes decision making.
C)is the same as decision making.
D)is none of these.

Answer 3

B

Question 4

A type of presentation that is designed to request resources,sell a product,and critique the efforts of others is

A)organizational.
B)persuasive.
C)educational.
D)informational.

Question 5

When an individual or team reports on the status of a project,it is known as

A)facilitating.
B)persuasive presentation.
C)a checkpoint meeting.
D)management bureaucracy.

Question 6

Technical training,basic skills training,and introduction of new technologies are included mainly in

A)persuasive presentations.
B)quality teams.
C)educational presentations.
D)task force groups.

Question 7

Organizational presentations include

A)supporting positions.
B)presenting information.
C)asking for resources.
D)all of these.

Question 8

To persuade a group to adopt similar concepts,a presenter must focus on ______________ arguments.

A)plausible
B)relevant
C)sufficient
D)all of these

Question 9

Introductions do everything in a presentation except

A)attract audience attention.
B)establish credibility for the presenter.
C)summarize key elements.
D)clarify the purpose of the presentation.

Question 10

Improving credibility can be achieved by

A)being assertive.
B)being enthusiastic.
C)presenting a positive orientation to the situation.
D)all of these.

Question 11

Giving instructions usually occurs in _____________ presentations.

A)educational
B)informational
C)persuasive
D)both educational and informational

Question 12

Instructions which fail to convey effective information may cause

A)employee frustration.
B)poor quality decisions.
C)a waste of money.
D)all of these.

Question 13

Presentations are used in organizations to

A)inform.
B)train.
C)persuade others to support ideas
D)critique plans of action.
E)all of these.

Question 14

Preparation generally _______________ effectiveness of a presentation.

A)increases
B)decreases
C)has an effect on
D)ruins the spontaneity and

Question 15

Conclusions in a presentation

A)establish credibility
B)summarize key elements in a presentation
C)call for action from audience
D)all of the above
E)b and c

Question 16

It is the fault of the ______________ when information seems to be understood,when it's really not.

A)audience
B)presenter
C)audience and the presenter
D)none of these