Deck 9: Organizational Conflict: Communicating for Effectiveness

Question 1

Which of the following conflict episode stages refers to the emotional impact the perception of conflict has on potential con-flict participants?

A)latent conflict
B)perceived conflict
C)felt conflict
D)manifest conflict
E)conflict aftermath

Answer 1

C

Question 2

Preferences for conflict styles described as avoidance,competition, compromise,accommodation,and collaboration would fit which
area of Littlejohn and Jabusch's model below?

A)knowledge
B)sensitivity
C)skills
D)values

Answer 2

B

Question 3

Which of the following conflict styles refers to the preferences or behaviors of individuals who prefer emphasizing personal goals/
needs without considering the opinions or needs of others in the
conflict?

A)avoidance
B)competition
C)compromise
D)accommodation
E)collaboration

Answer 3

B

Question 4

A strategic choice

A)is a "planned method of conducting operations."
B)structures the conflict toward one of four strategic directions.
C)is made with consideration of the communication strategies used by others in the conflict.
D)is partly determined by orientation or preference for conflict style.
E)all of these

Question 5

Workplace stress creates strain for employees and may result in which of the following outcomes?

A)psychological
B)physiological
C)organizational
D)all of the above

Question 6

Of the five styles listed below,which is considered to be the ideal conflict style?

A)accommodation
B)competition
C)avoidance
D)collaboration
E)compromise

Question 7

Which of the following statements is true?

A)Productive groups emphatically support their members rather than assuming a rational neutrality based on "pure" objectivity.
B)Productive groups accept others who have different values and beliefs.
C)Both a and b are true.
D)Neither a nor b is true.

Question 8

Which of the following represent Gibb's defensive characteristics?

A)problem description,problem orientation,equality
B)spontaneity,neutrality,superiority
C)evaluation,control,strategy
D)all of these

Question 9

Which of the following best describes contexts for conflict?

A)any organizational setting where there are two or more competing responses to a single event
B)influences on the conflict symptoms,behaviors,and outcomes
C)organizational responses to external environments
D)a and b

Question 10

The ego investment stage of conflict is which of the following?

A)felt conflict
B)perceived conflict
C)latent conflict
D)manifest conflict

Question 11

Which of the following conflict styles refers to the preferences or behaviors of individuals who prefer to balance people concerns
with task issues and often approach conflict with a give-and-take
attitude that contributes to negotiation?

A)avoidance
B)competition
C)compromise
D)accommodation
E)collaboration

Question 12

Ethical communication is based on which of the following?

A)supportive climates
B)individual freedom of expression
C)adequate information to make free,informed choices
D)individual freedom of expression and adequate information to make free,informed choices

Question 13

Which of the following conflict episode stages refers to underlying conditions in organizations and individual relationships that have
the potential for conflict?

A)latent conflict
B)felt conflict
C)perceived conflict
D)manifest conflict
E)conflict aftermath

Question 14

Which of the following conflict episode stages refers to the awareness that differences exist?

A)latent conflict
B)perceived conflict
C)felt conflict
D)manifest conflict
E)conflict aftermath

Question 15

In terms of Pondy's five conflict stages,which statement below is NOT true?

A)Latent conflict conditions always exist in one form or another,although they might not produce conflict.
B)In the perceived conflict stage,it is possible that only one person in a relationship or situation will perceive a potential Conflict
C)The felt conflict stage precedes actual conflicting behaviors.
D)Manifest conflict is the first stage of a conflict episode and,if handled well,helps one avoid having to go through the other stages.

Question 16

Which of the following forms of deception do not contribute to conflict in the organization?

A)information distortion
B)strategic ambiguity
C)lying or distortion
D)none of the above

Question 17

Conflict can be

A)productive.
B)creative.
C)counterproductive.
D)a stimulus for change.
E)all of these.

Question 18

Which of the following are sources for conflicts in organizations?

A)cost-cutting and downsizing
B)mergers and acquisitions
C)regulatory changes
D)none of the above
E)a,b,c

Question 19

Emotion suppression in organizations can lead to which of the following costs?

A)suppressed conflict
B)reduced information flow
C)loss of voice in the organization
D)all of the above
E)none of the above

Question 20

Which of the following conflict styles refers to the preferences or behaviors of individuals who are unlikely to pursue their own
goals/needs or to support relationships during conflict?

A)avoidance
B)competition
C)compromise
D)accommodation
E)collaboration