Deck 11: Organizational Change and Communication

Question 1

Which of the following processes and models focus on identifying what is working in order to improve organizational performance?

A)organizational transformation processes
B)stakeholder theory
C)diffusion of innovation
D)appreciative inquiry

Answer 1

D

Question 2

Which of the following managerial beliefs about employees contribute to organizational silence barriers?

A)a belief that employees are self-interested
B)a belief that leadership and management knows best
C)a belief that unity is important and dissent is to be avoided
D)all of the above
E)none of the above

Answer 2

D

Question 3

The most important aspect for improving knowledge or information deficits barriers is

A)having employees who are not close to the problem implement change
B)reducing data collection time
C)the quality of organizational participation processes
D)none of the above

Answer 3

C

Question 4

The process model of communication consulting

A)is a metaphor of the medical field.
B)uses relevant members of the organization.
C)relies on purchased services.
D)all of these.

Question 5

The purchase model of communication consulting applies to a person who

A)may be an employee or an external consultant.
B)could be likened to a medical doctor.
C)relies mainly on communication audits.
D)all of these.

Question 6

Which of the following,according to the author,is the best technique for gathering data in any organization?

A)auditing
B)interviews and questionnaires
C)operational performance data
D)trained observation
E)none of these

Question 7

Which of the following processes and models focuses on how change is identified,moved through a decision and adoption process,and finally implemented?

A)organizational transformation processes
B)stakeholder theory
C)diffusion of innovation
D)appreciative inquiry

Question 8

Which is not a form of active resistance?

A)appearing to agree while not making the desired change
B)attempts to get others to back the change
C)slow response to requests
D)sabotage

Question 9

Which of the following processes and models is in use when change processes identify strategies for various constituents of the organization and craft approaches and involvement of each?

A)organizational transformation processes
B)stakeholder theory
C)diffusion of innovation
D)appreciative inquiry